Long Lea Residential Care Home

I made a surprise visit taking time out from work as my mum has been a little unsettled due to only just being placed into this home after a bad experience in the previous home. I arrived to find mum had gone out for a coffee and cake with a staff member which was really lovely. She returned looking so calm and happy. It was very refreshing and I was so glad to see how settled she appeared. It goes without saying how brilliant the activities are and how well-kept mum is.

My Dad came to Long Lea on 30th January 2023. Settled well. The staff are really kind. He is more sociable now mixing with others than being on his own.

My father was reluctantly admitted due to very poor health and is now flourishing with the help and care of all the lovely staff here! The staff go above and beyond with the help and care they give; we can't thank them enough. Love seeing my father in the pictures doing a variety of activities.

I am extremely happy with the level of care my mother is receiving at Long Lea. All the staff are extremely friendly and caring and it is an absolute joy to come to the home to visit. Must also mention about a member of staff from Activities, she is so friendly and very bubbly and she always greets me with a wonderful warm smile. Her level of care is excellent. Please can you pass this commentary on to her. Must finally add the manager is extremely nice and friendly and very professional. Please keep up these wonderful standards and I am a very happy relative.

Amazing friendly staff, always willing to help. thanks for the love and care that you showed my Nan during her last days. You girls are angels. I would highly recommend the team at Long Lea Residential Care Home.

My husband went in for 2-weeks respite, and when I picked him up, his first words were; I have been treated like royalty. The food was great and he was never hungry, care staff excellent, very patient with him and dealt with all his needs. Under the circumstances with this virus, I praise this home highly.

Palliative care made his last few days peaceful.

Very happy with the care offered to my Aunty. She has been a resident at Long Lea since May and has settled in well with the help and support of staff. The Manager is always on hand to answer any questions. We have recently attended a relatives meeting which was very informative. When considering care for my Aunty and visiting a number of local homes, the welcome and facilities at Long Lea were by far the best.

Thank you, one and all.

The biggest strength of Long Lea is the staff. They are, without question, caring, sensitive, thoughtful, pleasant and dedicated. I feel confident that they care about my Mum and take the trouble to keep her happy.

It is like being in one happy family.

Found everything clean and staff very helpful.

My dad spent 10 months at Long Lea until he died in May 2018. The care he received during that time was wonderful, the staff are so caring and can’t do enough for the residents. Long Lea feels like a real home, very relaxed and friendly.

My father was really quite poorly when he arrived at Long Lea. In 3 months his general health and well being have improved enormously. I feel he is very well cared for in every way. I feel happy and welcome each time I visit. His room is quite small but this has actually benefitted him as his mobility is poor so he can use furniture to move around. The staff are caring and kind and I feel they meet dad's needs. He is always washed clean and comfortable when I visit. The day room is bright and mostly full of service users who sit in groups chatting or having a rest. Dad wanted to stay at home as long as possible so moving here was a big decision. We have no regrets he is definitely in the right place. Dad moved his own furniture in so it has become a small home from homes.

Since my grandmother has been cared for she has been extremely happier and she is very well cared for and looked after by all of the staff. We are so lucky to have such a great team looking after her and we will definitely be recommending to others. We have noticed a change in her confidence and it’s heart warming to see how happy she is and how well she’s settled in.