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The home offers long-term and respite care for older people in a warm and welcoming environment made up of three separate households, each offering its own...
Care Provided by Westlands
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite care - £100 less per week for stays of up to 3 weeks
The price(s) shown are provided by the care home. Contact Westlands for full pricing details and T&Cs.
Contact Westlands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- WCS Care Group Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Emma Lingard(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time to Westlands.
Parking
- Westlands has its own car park.
Westlands Reviews (38)
Westlands has a Review Score of 9.9 (9.880) out of 10, based on 17 reviews in the last 2 years.
Over all time Westlands has 38 reviews.
Its a lovely place I was made very welcome it's full of happy people and they really look after you when you don't know your left from your right. I love sitting in the grden and helping out. They let me have my own place to sort out for myself.
Thank you so much for leaving us a review. Your feedback means a lot to us and we're pleased to have you as part of our Westlands family. Best wishes.
This care home is faultless. Staff treat my father as if he is one of their own family member. All his needs are met. Any of his needs are dealt with immediately. The home not only cares for residents, but they also care for and support their families too. It gives me great peace of mind knowing my father is so well cared for. The staff will call me with any concerns, which I really appreciate. The home-cooked meals are excellent. I can have a meal with my father if I'm visiting too, which is lovely. My father has settled quite quickly after we lost my mum very quickly.
Thank you so much for taking the time to leave us a review. Your feedback means a lot to us, and we're so happy you feel your father has settled in well. Best wishes.
Amazing care home. Staff amazing. Fabulous care. Very happy.
Thank you so much for leaving us a review - we really appreciate your feedback. Best wishes.
Westlands is a warm welcoming home. When you enter in the main entrance it looks very clean and a place that feels good. The home is ideal for my dad's needs as he is struggling with day to day living since a fall. My mother had Christmas Dinner with my dad and they spent Christmas day together which was a much appreciated gesture. The staff are brilliant, they look after his needs and sometimes his 'being difficult' so well. We are very pleased with our experience to date.
Thank you for taking the time to leave a review for us. It's our pleasure to care for your dad. Family members are welcome as often as they like and it was lovely to also have your mum with us for Christmas Day. Kind regards
My mum moved into Westlands Care home in August and she is very happy there. She tells me the food is great and the staff are really caring. There are activities on every day and she takes part in crafting, singing and cooking. Being at Westlands has definitely given her a better quality of life in her latter years. The staff are always friendly when I go in and it gives me peace of mind knowing that they care about her.
Thank you for taking the time to leave us a review. We really appreciate it and it's our absolute pleasure caring for your mum. Best wishes.
My mum moved into Westlands a few months ago following a number of falls at home. From day one all of the staff have been amazing, they have made sure mum felt at home and nothing is ever too much trouble. If an issue does arise the staff are quick to deal with it .Mum is loving living there and loves all the staff. We haven't seen mum so happy and content in many years. I would recommend Westlands to anyone that needs a care home.
Thank you for your lovely feedback. We really appreciate you taking the time to leave a review for us. Kind regards
I find wen I go to visit they're very friendly welcoming the staff no who you're visiting and say how they are at that time of day always say goodbye see you soon lot better than the one we looked at first thank you to the staff
Thank you for leaving a review for us. We really appreciate your kind feedback.
My mum has been in westlands for about 5 months . And I've never seen my mum so happy . I was worried at first as my mum has always been independent within her self and always try not to put on others . But as her dementia is getting worse as a family found Westland a great home for our mum . The staff are so friendly and always there to help . Also mum loves it there so Westland is one of the best homes iv ever seen well done guys keep up the good work .
Thank you so much for your review and feedback. It's our pleasure to care for your mum and we're so pleased that she's settled and happy with us.
It is a big step putting your trust into such a residence but I would have no hesitation in recommending Westlands at what is such a difficult time for the whole family
My heartfelt thanks goes out to all at Westlands.
Thank you so much for taking the time to leave a review for us. We really appreciate your lovely feedback which I've shared with the rest of the team - I know it will mean a lot to them.
Adult Social Services were excellent in finding mum a local care home in Rugby. The location is excellent, near to the centre of town and the train station. The building looks small from the outside but this is a big care home with ample living rooms for the residents on every floor. Staff at the care home are friendly and very helpful. The management team will listen to your concerns and address them in a professional manner. The medical team always keep me updated with information. The care team do an amazing job and they treat residents like their own family. They work really hard and deserve a shout out. The building is clean and maintained very well and I am happy with all the facilities. Mum enjoys all the activities and loves it when there is a day trip or an outing scheduled. I would highly recommend this care home for your loved one.
Thank you for leaving us such a lovely review. It's our absolute pleasure to care for your mum. I've shared your feedback with the rest of the team. Kind regards
My uncle who is 95 has been in Westlands just over a year. I can thoroughly recommend this care home as the staff are very attentive and he is getting the best care for his different needs. It has a very friendly atmosphere and always welcoming.
Thank you for your lovely feedback. We really appreciate hearing from our families. Kind regards
My Mum has been in Westlands for 18 months and I am more than happy with, and very impressed by, the care she receives there. She is the fifth member of the family over the last two decades (four long-term and full-time, and one in respite) to be under their care.
Her room is clean and looked after. I know I can talk to any member of staff, including the manager, about any concerns and I will be phoned if there are any issues when I am out of town.
I can say every member of staff will say hello and smile when I arrive. And when I sit with Mum, they will come over and chat to her/us and she waves and smiles at them as they pass by looking after other residents. These may sound minor things, but it shows she is happy and secure, and they are a caring team. That tells me a lot.
If I was not more than happy with my Mum's safety, happiness and care there, she would not be in Westlands. They are a great and caring team, who keep her safe and happy and clean.
Thank you for taking time to leave a review for us. We really value your kind feedback and thoughts on the care we provide at Westlands. I'll be sharing your feedback with the team. Best wishes
Staff have stayed for years and home is clean and food is 'comfort' favourite. I hope to end my days as a resident!
Thank you for taking the time to leave us a review and for your kind feedback - it's lovely to receive such a positive affirmation of what we do. I'll share your comments with the rest of the team. Best wishes.
My mum moved into Westlands in December and she was welcomed with loving arms. Before I panicked about leaving my mum on her own despite her having carers throughout the day, now I can rest easy knowing she's well looked after and safe.
Thank you for your feedback. We're so pleased that your mum has settled in so well.
My Nan moved into Westlands in early December of 2024. She had dementia and was living on her own in her flat having three carers a day. She was not looking after herself, wasn't eating drinking or even having personal care, she was completely demotivated and was borderline malnourished. Since living at Westlands Nan has gained 6kg in weight, she has trips in the memory maker bus, goes to the cafe nearly every day, joins in with activities and now has gained back her independence. The change in her is absolutely phenomenal, O want to say a huge thank you to every single staff member at Westlands from the Management Team, the Carers, Activity Coordinators to the housekeepers you are all amazing and we are eternally grateful for everything you have done and continue to do for my Nan.
Thank you for leaving such a lovely review for us. We really appreciate your feedback and are so pleased that your nan has settled in so well with us. Kind regards.
Our Nan moved into Westlands three days ago and the difference I have seen in her already is incredible! The home is so cosy, homely and welcoming. The concierge is so friendly and professional. Nan was apprehensive at first but has got completely stuck in with socialising and spending time in the cafe which before her dementia was her favourite pastime, Westlands have enabled her to be able to do this again. She thoroughly enjoys the community musician and cannot stop talking about him, she said she felt very special after a sing and dance with him. The home is clean and well kept and the facilities are brilliant. I would highly recommend this care home to anyone, the manager has been extremely supportive during this what could've been a tough time for the family but has made the transition simple and smooth, Thank you to all of you we can't wait to see what the future holds.
Thank you for leaving a review for us. We really appreciate your feedback and are so pleased that your nan has settled in so well. Best wishes
Although my mum was only with you for a short while, she was looked after very well with lots of love and care.
Thank you for leaving us a review and for your kind feedback, it was our pleasure caring for your mum. Best wishes.
Mum was at the home for 2 years and the care she received was of the highest standard. Even through what must have been challenging times eg COVID / refurbishment the care and dedication shown by staff never faltered. My mum was happy and above all else safe which for her family's peace of mind meant everything. So thank you to you all, continue to do the fantastic work you do. The care sector is lucky to have you. Kind regards.
Thank you for taking the time to leave a review for us - we do appreciate your very kind words. It was our pleasure to care for your mum and have her, and you, as part of the Westlands family. With our very best wishes.
My mum's granddaughter recently passed away while I was out of the the country. Westlands Care Home were extremely helpful and supportive to mum (and me) during this time. A staff member attended the funeral with mum and I can't thank them enough for this support.
Thank you for taking the time to leave a review for us, especially at this time. Supporting your mum was the natural thing to do and we're pleased we could be there for her and your family in this way. Best wishes.
The care given to my mother-in-law is so far excellent. They look after her very well, she is happy and content.
Thank you very much for leaving us a review. I'll share your comments with the rest of the team. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 06 July 2026Please contact the care home and 'Press 1' to find out more about our vacant bedroom.
News (1) & Events (0)
- 27 Dec 2024
Ed Russell, Chief Executive of WCS Care, has been presented with an Officer of the Order of the British Empire (OBE) by His Royal Highness The Prince of Wales during...
There are no upcoming events for Westlands.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: WCS Care Group Ltd
- 31 Jan 2025Recipient: WCS Care Group Ltd
- 28 Feb 2023Recipient: WCS Care Group Ltd
Accreditations
There are no accreditations posted yet for Westlands.
Meet the Team (1)

I joined WCS Care in 2012, working nights at Newlands to fit around family life before progressing to Care Manager at Castle Brook and then Westlands.
I took my first step into care, thinking it would be a way to build experience for the job I wanted as an army medic. However, I discovered how rewarding it was to be a carer and never looked back. I love helping residents to live life their way and enjoy thinking outside the box to make that happen.
Frequently Asked Questions about Westlands
What types of Care is Westlands registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westlands have?
There are 41 Single Rooms.
What are the Facilities & Services at Westlands?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westlands to the centre of Rugby?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands to verify any information. View our terms and conditions. Westlands has an Enhanced Service -more info.