Westlands

Oliver Street, Rugby CV21 2EX
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9.8 36 Reviews
  • Westlands, Rugby
Westlands is located on the edge of Rugby town centre, benefiting from being close to local shops, restaurants, a community theatre and the library, as well as the town's central park. The out of town retail park and cinema can be reached easily by bus.

The home offers long-term and respite care for older people in a warm and welcoming environment made up of three separate households, each offering its own living space which residents can make their own.

The lounge areas are central to the household where people can get together and socialise with other residents, family and friends, and the gardens, complete with seated areas, lawn and bedding areas with a variety of plants and raised beds, are the perfect space to relax in the warmer months.

Regular outings and day trips on the Memory Maker minibus are planned, helping residents to stay connected with their local community. Closer to home, residents can relax in the onsite café and a beauty salon.
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Care Provided by Westlands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £1050

Respite care - £100 less per week for stays of up to 3 weeks

These prices are only a guideline, please contact Westlands to find out the exact price for your requirements.

Contact Westlands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westlands to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Lingard (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome at any time to Westlands.

Parking

  • Westlands has its own car park.

Westlands Reviews (36)

9.8

Westlands has a Review Score of 9.8 (9.841) out of 10, based on 16 reviews in the last 2 years.
Over all time Westlands has 36 reviews.

Overall Experience
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Total of 36, showing 21-36
Review from Dawn G (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam recently lost my dad after 62 years of marriage and dad was her mainstay and looked out and after her. This rendered my mam feeling alone and helpless.
As her daughter, it was my responsibility to find a place of safety near to me in Northamptonshire.
I visited Westlands Care Home and as soon
as I walked through the door I felt a weight lifting off my shoulders. The welcome I received was overwhelming. The tour of the home was professional and friendly. I noted the residents were calm and were interacting with the care team.
Mam moved into the home last Friday 16 June 2023 and is in the process of settling in. The feelings of being alone and helplessness are subsiding, she likes all of the care team which is great.
Nothing is too much for the team, you ask for assistance and you receive it.
An amazing place, I am looking forward to mams future being cared for by good people.
Thank you.
Reply from Tash Stevens, Home Manager at WestlandsThank you for leaving us a review and for your lovely feedback - it really means a lot to us when we get a positive affirmation of what we do. I'll share your comments with the rest of the team. Best wishes.
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Review from Sharon G (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in for two weeks respite care. He has been looked after exceptionally well. All the staff have been kind and very friendly. Nothing was too much trouble. They didn't want him to leave!
Reply from Clive Mackreth, Home Manager at WestlandsThank you for taking the time to leave us a review. We really appreciate your kind feedback, which I've shared with the rest of the team. Best wishes.
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Review from Simon A (Friend of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediately you walk through the front door of Westlands you know you are in a friendly and caring environment. The staff at Westlands are outstanding. They are happy, caring, attentive, polite, and friendly. My elderly friend was immediately at home in Westlands, I know he will have a long and very
happy time at Westlands. Nothing is too much trouble for the team at Westlands, they attend to any concerns at once and are genuinely interested in the welfare of their residents (and their friends and family). I have complete peace of mind that my friend will be cared for with respect and dignity. Thank you team Westlands. I would also add that in my opinion, Westlands is fantastic value for money - worth every penny. It is wonderful to see so many staff always on hand to help and care for Westlands residents.
Reply from Clive Mackreth, Home Manager at WestlandsThank you so much for taking the time to leave us a review and for your kind words - it really means a lot to us when we get a positive affirmation of what we do. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.
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Review from L M (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a welcome when you walk in the doors. The management and staff, including carers, are helpful. If a concern is voiced it is dealt with immediately. My mother is settled and calls it home and I feel that the carers give attention to her needs. My mother likes being in the day room with other
residents and especially enjoys the sing-a-long with the guitar man on activities day.
Reply from Clive Mackreth, Home Manager at WestlandsThank you so much for leaving us a review, we really appreciate your feedback. I'll share your comments with the rest of the team. Best wishes.
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Review from Sarah J (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to stay at Westlands to recuperate after a hospital stay, immediately we found the staff so welcoming and reassuring that Mum would be well looked after.
Over the next two months as Mum recovered we could see that she was happy, relaxed, well looked after and enjoyed the company of
the other residents - to the point Mum is staying longer.
Any place of care is really made by the people that work there and I can definitely say that the entire team at Westlands are excellent and go the extra mile for the happiness of the residents.
I enjoy that Westlands is local to me and that visiting hours are not restricted.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for your kind review. It's our pleasure to look after your mum. I'll pass your lovely comments on to the rest of the team. Best wishes.
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Review from Kathleen F (Regular Volunteer) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy, so clean, really caring and good knowledge of all residents by the staff. Know which hot or cold drink for different times. Varied and choices of daily meals. Clean clothes and rooms. Very pleased to be back for entertaining residents again on a voluntary basis. Love getting to know the new
residents. Love the strict entrance safety measures. Friendly staff, sad that covid halted and restricted entertainment and activity for so long but understand the reasons.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for everything you do to support the quality of life for our residents, and for taking the time to leave a review for us. We really appreciate your contribution to the home and the people who live with us.
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Review from Mary H (Regular Volunteer) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I volunteer on a Friday morning with my sister. We get to know the residents and staff very well by going every week, everybody is so welcoming, caring and kind. We play bingo, dominoes, cards, crafts, singing and remembrance books. I haven't been in another care home but I don't think you could better
this one. The manager and all the staff go out of their way to see that all the residents and their families are happy.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for the contribution you make to our home and residents. We, and they, really appreciate your time and kindness. Best wishes.
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Review from Sue W (Regular Volunteer) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westlands is quite simply, very special. The staff offer such caring and loving services, they are welcoming, friendly and always there to help with any questions. My husband and I have been coming into the home volunteering, we sing to the residents and each visit we come away with the biggest smiles.
Such a wonderful home.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for taking the time to leave a review for us. We really appreciate your kind words, and everything you do for our residents who benefit from your time, companionship and friendship.
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Review from A W (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team worked hard to facilitate visits during Covid restrictions while maintaining safety and enabled an in-room visit at short notice which meant the world to me and my dad.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for leaving a review for us - we're really pleased that our visiting arrangements during these exceptional times have worked for your family. Kind regards.
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Review from Lorna H (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we found ourselves in urgent need of care for my mother, Westlands care service pulled out all the stops to help. They made a stressful situation manageable with their caring attitude, advice and action. My mother's needs are complex and I’m more than satisfied with the service being provided to
her at Westlands. Unfortunately, with covid I have yet to see the facilities in person so have scored good for related topics for now. The video tour they did gave good reassurance in this regard. They operate a service that details the daily care being provided personally to my mother. This is a fabulous tool especially in these strange times when access to the premises is so restricted. I would not hesitate to recommend Westlands, especially if, like me, you are new to all this.
Reply from Clive Mackreth, Home Manager at WestlandsThank you for taking the time to leave a review for us - we really appreciate your feedback which I've passed on to the rest of the team. Best wishes.
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Review from Chris S (Son of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, everybody very helpful. Would 100% recommend.
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Review from Heather S (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after extremely well, staff are great, especially through this pandemic.
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Review from Roy G (Resident) assisted by family/friend published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came from hospital to Westlands through the Covid 19 pandemic, which makes it harder to comment as fairly as I would otherwise. The staff are caring and kind and look after me with dignity and respect.
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Review from Christine J (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care of the highest quality. The staff all have the best interests of the residents as their first priority. My dad is happy, well cared for and seems to be well respected by all. I couldn't ask for a better place for dad to end his days.
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Review from Nigel J (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Westlands as a first-rate care home. The staff are diligent and thorough in looking after my mum and the residents generally. In addition, customer service levels and the interaction with family is excellent. Well done.
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Review from Kate M (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are fantastic warm and caring. They have a bond with the residents. Activities are fair, crafts, games, outing and physical facilities good, with large bathrooms. Could do with more spacious dining area for the number of residents.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Westlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Westlands is calculated as follows: ( (179 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Westlands is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 12 Jan 2026

Please contact the care home and 'Press 1' to find out more about our vacant bedrooms.

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Lingard

Job Title: Home Manager Joined: 2012

I joined WCS Care in 2012, working nights at Newlands to fit around family life before progressing to Care Manager at Castle Brook and then Westlands.


I took my first step into care, thinking it would be a way to build experience for the job I wanted as an army medic. However, I discovered how rewarding it was to be a carer and never looked back. I love helping residents to live life their way and enjoy thinking outside the box to make that happen.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands to verify any information. View our terms and conditions. Westlands has an Enhanced Service - more info.