Westlands

My mum's granddaughter recently passed away while I was out of the the country. Westlands Care Home were extremely helpful and supportive to mum (and me) during this time. A staff member attended the funeral with mum and I can't thank them enough for this support.

The care given to my mother-in-law is so far excellent. They look after her very well, she is happy and content.

My mom has been in Westlands for 6 months and the overall experience has been very positive. The care and detail given to mom is very good and the staff carry out their duties in a professional and proficient manner. The pending decorations will enhance the image of Westlands and I see this as a major benefit to staff and residents. Overall keep up the excellent work!

Since my mother arrived at Westlands during the height of Covid we have always been impressed with the friendly and sympathetic way that she has been cared for. We are always greeted with a friendly welcome from onwards to the lower floor, where the staff remain efficient and courteous.

Thank you.

My father has been in for two weeks respite care. He has been looked after exceptionally well. All the staff have been kind and very friendly. Nothing was too much trouble. They didn't want him to leave!

Immediately you walk through the front door of Westlands you know you are in a friendly and caring environment. The staff at Westlands are outstanding. They are happy, caring, attentive, polite, and friendly. My elderly friend was immediately at home in Westlands, I know he will have a long and very happy time at Westlands. Nothing is too much trouble for the team at Westlands, they attend to any concerns at once and are genuinely interested in the welfare of their residents (and their friends and family). I have complete peace of mind that my friend will be cared for with respect and dignity. Thank you team Westlands. I would also add that in my opinion, Westlands is fantastic value for money - worth every penny. It is wonderful to see so many staff always on hand to help and care for Westlands residents.

There is a welcome when you walk in the doors. The management and staff, including carers, are helpful. If a concern is voiced it is dealt with immediately. My mother is settled and calls it home and I feel that the carers give attention to her needs. My mother likes being in the day room with other residents and especially enjoys the sing-a-long with the guitar man on activities day.

I enjoy that Westlands is local to me and that visiting hours are not restricted.

So happy, so clean, really caring and good knowledge of all residents by the staff. Know which hot or cold drink for different times. Varied and choices of daily meals. Clean clothes and rooms. Very pleased to be back for entertaining residents again on a voluntary basis. Love getting to know the new residents. Love the strict entrance safety measures. Friendly staff, sad that covid halted and restricted entertainment and activity for so long but understand the reasons.

I volunteer on a Friday morning with my sister. We get to know the residents and staff very well by going every week, everybody is so welcoming, caring and kind. We play bingo, dominoes, cards, crafts, singing and remembrance books. I haven't been in another care home but I don't think you could better this one. The manager and all the staff go out of their way to see that all the residents and their families are happy.

Westlands is quite simply, very special. The staff offer such caring and loving services, they are welcoming, friendly and always there to help with any questions. My husband and I have been coming into the home volunteering, we sing to the residents and each visit we come away with the biggest smiles. Such a wonderful home.

The team worked hard to facilitate visits during Covid restrictions while maintaining safety and enabled an in-room visit at short notice which meant the world to me and my dad.

When we found ourselves in urgent need of care for my mother, Westlands care service pulled out all the stops to help. They made a stressful situation manageable with their caring attitude, advice and action. My mother's needs are complex and I’m more than satisfied with the service being provided to her at Westlands. Unfortunately, with covid I have yet to see the facilities in person so have scored good for related topics for now. The video tour they did gave good reassurance in this regard. They operate a service that details the daily care being provided personally to my mother. This is a fabulous tool especially in these strange times when access to the premises is so restricted. I would not hesitate to recommend Westlands, especially if, like me, you are new to all this.

Excellent care home, everybody very helpful. Would 100% recommend.

My mother has been looked after extremely well, staff are great, especially through this pandemic.

I came from hospital to Westlands through the Covid 19 pandemic, which makes it harder to comment as fairly as I would otherwise. The staff are caring and kind and look after me with dignity and respect.

I have found the care of the highest quality. The staff all have the best interests of the residents as their first priority. My dad is happy, well cared for and seems to be well respected by all. I couldn't ask for a better place for dad to end his days.

I would recommend Westlands as a first-rate care home. The staff are diligent and thorough in looking after my mum and the residents generally. In addition, customer service levels and the interaction with family is excellent. Well done.

Staff are fantastic warm and caring. They have a bond with the residents. Activities are fair, crafts, games, outing and physical facilities good, with large bathrooms. Could do with more spacious dining area for the number of residents.