Elm Lodge Care Home

The staff do a good job and look after people. Mum is happy and safe here.

My mum has settled in really well over the last eight months since moving in. It's nice to know she feels happy and supported.

My mother was in the care of these people for close to 7 years. She was badly affected by Dementia. I can only give the highest praise to the staff, their care and understanding of my mum's wishes on a daily basis can only be commended. All the time that Mum was in their care, I could not find fault, the end-of-life care at Mum's end was amazing. Not only to Mum but also to the family. I have nothing but the highest respect for their excellent care.

A massive thank you.

I have been here on respite care for nearly 6 weeks now. On my first night here, I was upset as I didn't know how long I would be here for. The staff that night explained to me that I wouldn't be here that long, just until I was ready to go home, this was very reassuring, and from then I settled in well. I have enjoyed it here because all the staff from the management to the cleaners and all in-between have been marvellous. It has been enjoyable to be here. If I ever need to be in respite again, I wouldn't go anywhere else, only Elm Lodge.

A fantastic team with no changes to staff, all seem happy and hopefully will stay here.

The staff are friendly and welcoming. Mum is settled, happy, and engaged. The staff is not changing regularly so it is like visiting family. I trust them and have huge respect for the job they do. Mum loves the food and has put weight on - she would let me know if she didn't like it! Just little "normal" things - seeing Mum and her friends sat in the garden with an ice lolly.

Elm Lodge is a welcoming home and has kept me in touch with my father even during this time. Nothing seems too much effort for the staff and management. I looked around a lot of homes before my father left the hospital and this one was by far the best. My father has never been a social person, but that doesn't stop the staff trying to include him in the daily activities. He says he's happy here and well looked after. So thank you to all for all you do.

My sister came to Elm Lodge initially on a respite stay due to health concerns. At first, my sister was very reluctant to go into a care home, but eventually, she did agree. It has been hard during recent events, but my sister has stayed positive and chosen to stay at Elm Lodge on a permanent basis. My sister now classes this as her home and has never been so busy with all the activities she does.

Things are difficult at present with lockdown and the home have gone above and beyond to keep in touch with us the families and nothing Is ever too much trouble. I can't recommend and praise the home enough. Keep up the good work, it is much appreciated Thank you.

It’s always nice to visit Elm Lodge. I can see that residents enjoy living there and the staff enjoy working there. Staff members are so friendly and always greet you politely. It’s really nice to see that the managers are also very involved with care work and not just say in an office like other homes. There are always interesting activities happening and I like to keep up with what is going on via their social media. Recently I have noticed that staff are working hard to protect their residents from the effects of the pandemic, and they’re doing so well. I’ve noticed that they are trying to innovate the way that they work to reduce the effects while maintaining the happiness of those who live there first and foremost.

Elm Lodge is a very loving and caring home. The staff are very professional and care for the residents every need. Activities are carried out every day always something different keeping the residents active and alert. The food is very good and the home is very clean and well maintained. The manager always has time for me even if I only want a chat. The manager has only been there since December but has settled in nicely and making a lot of changes for the better.

My Grandad lives here at Elm Lodge and I have had to write a review just to say how well he is looked after and cared for. During this pandemic, the staff and home manager have done their utmost to keep us in contact with our loved ones. I have no doubt in my mind that my Grandad is well looked after and that is a huge weight off my family's mind during this difficult time. Thank you to each and every one of you!

My grandad moved in recently and says he's happy and settled. Staff are always welcoming and friendly. His room is nice and spacious and he says he's always busy doing different activities. I would recommend this home to other people.

My friend loves living at this home. I am so glad that the activities have improved, the care she receives is caring and loving. The food is fresh and cooked well, she has no bad words to say about the staff, they are very professional and the new manager who started after Christmas is very approachable. And I think she will make this home a better place to live in.

I wanted to write a review to express my happiness with the improvements since the new manager took over. I can tell by the changes made and improvement in several areas that the manager is very experienced and is always available to relatives to answer any questions or discussions with regards to the care of my mum. The home now feels more welcoming and my mum is so happy now she is joining in with all the activities. So pleased my mum is settled and the home has improved. I would now recommend this home to anybody.

Lovely home very welcoming. Never had any issues with the care side. Staff are always polite and always seem happy and will make time for a chat. There has been a new manager in place and all the changes made are very positive in my opinion.

The staff are the key to a well-run care home. At Elm Lodge the staff I feel are very caring, approachable and look after the residents in a good manner. Whenever I have a question, they always do their best to assist and find a solution. Some aspects can be difficult to assess during a short visit, ie. cleanliness, food and drink, but on the whole, I have a feeling of satisfaction and more importantly, my father appears happy in the home. Costs are probably about right for the home, considering increasing costs and care home availability.

Staff always friendly and very helpful with patients and visitors.

My mother-in-law has been a resident in Elm Lodge for two years and is in complete control of her facilities. Every time I have visited her, with or without other members of my family, she has been treated with the utmost care and compassion. The staff have always treated us and my mother-in-law with understanding.