King William Residential Home

My Grandma can be quite demanding and challenging to deal with, all the staff are excellent at caring for her and keeping her calmer. My grandma is happy at King William and really enjoys going on the trips that the staff plan for the residents. The staff go above and beyond to ensure the well being of all the residents.

Mum moved into King William in January 2026, from another care home. She was made very welcome by all staff and introduced to some residents. The staff asked what sort of things interested her, and what sort of foods she likes best. They go out their way to make sure she has things she likes in food, sometimes giving her different to what's on the menu that day. They make all our family feel welcome when visiting mum too, which makes our visits enjoyable to as it feels like a normal home. Staff are very knowledgeable on the care mum requires. Also are welcoming and friendly when opening the front door, and smartly dressed, in uniforms, so are easy to recognize. It's nice that there a hairdresser on site too, as mum always went to a hairdresser once a week, before needing care, so the routine can carry on for her. The home have taken her out on a few trips and she really enjoys the days she has been invited on. Keep up the excellent work at King William, from one very happy relate.

I moved my mum (who has advanced dementia) from a care home just after Christmas 2025 that I wasn't happy with as I feel they weren't meeting her needs, as soon as I stepped into King William I knew that this is where I wanted my mum to be, the place has such a nice feel and upon meeting the staff and the managers this was even more settling. The move was done quickly which is what I wanted and from the first day I didn't have any doubt in here care unlike the previous care home, there have been a few times mum has needed some extra help but they have kept me well informed of anything out of the ordinary with her daily habits. I don't want my mum anywhere else and I'm more than happy with every aspect of this care home. Keep up the good work.

King William and its staff have made a very difficult decision to put Dad into long term care so much easier than we expected. Their care and love shines through in the residents and he has settled better then we had expected. The entertainment and trips out are really beneficial to the residents and the staff help make precious memories for all. Dad has had a number of falls due to his care needs but we are always kept informed straight away and know that he is safe in the care of the home when these things occur. Thank you so much King William we would definitely recommend this as a place for your loved one.

The home is beautiful throughout and is always immaculately clean. All the staff show true care and compassion towards my grandad and put my mind at ease that my grandad is being well cared for and looked after. There is always excellent communication between management and staff members with myself and if needed there is always someone available to speak to no matter what time of day or night. I can't thank King William enough for everything they do for my grandad and also myself.

It is a very friendly place that really cares about its residents. The staff are great so friendly and helpful and nothing is too much trouble. When visiting you feel part of the king William family. It was the best decision we made for mum she is happy there.

A dear friend of ours has been in the King William for just over a year and we cannot believe how settled she has become. We try to visit her most weeks and if there is entertainment we can see the difference in the residents. The staff are extremely helpful and kind. We could recommend anyone to think about the King William for a relative or friend.

For the last few years my Sister has been a Resident of the King William, and due to medical reasons has had to move to a Nursing Home to provide her with the care and support that she now needs. Words are a somewhat feeble medium to articulate the praise and gratitude that I extend to all of the staff there. Kind, thoughtful, considerate, friendly and exuding empathy in spades. This was not just with my Sister but with the family also. I truly cannot thank the team there enough for how wonderfully they cared for my Sister, and kept me informed of any issues when they arose. I will never forget their professionalism and care - they are a credit to the Care sector. Thank you all from the bottom of my heart - you will never be forgotten.

Sue.

All of my initial questions and concerns have been addressed immediately and I have no doubt that should my Mum's stay at the King William change from one of respite, to a more permanent arrangement, she will be in extremely safe hands.

The staff are friendly & always try to make the residents feel safe & comfortable.

My dad seems to be settling in well. We feel confident that he's being well cared for. Most of all we have peace of mind that he's safe and is getting the specialist care and attention that he needs with his vascular dementia/Alzheimer's and other medical issues. There's always plenty of staff on. They're all very friendly and helpful. Dads room is fantastic and the place is well kept.

Mum had a series of medical issues starting in Summer of 2024, after 3 hospital stays and 2 rehabilitation stays, she was not able to return home and elected for a short term residency at King William from November 2024. She soon settled in and had a really enjoyable Christmastime. Unfortunately early in January 2025 she had a 4th hospital stay, knowingly electing to return to King William to spend her last days there, passing away a week later.

Throughout her initial stay the staff were able to encourage her to get involved in several activities and provided some wonderful memories in a short space of time. Her last days were dignified due to the level of care and attention that the staff and District Nurses jointly delivered. During that period my siblings and I were kept well informed and could not have asked for more support.

My mum has received exceptional care since moving to live at King William Residential Home back in 2022, and it has brought me so much peace of mind to see her so well cared for. The staff go above and beyond to make her feel safe, comfortable, and valued - not just for her physical needs, but emotionally and personally as well. The fact that they're helping her stay connected to her family and friends whilst ensuring she feels part of the King William family is truly special. The activities provided by the team are so varied, and there is always something to do: dancing, flower arranging, cooking, swimming, local farm visits, music, bingo, visiting performers/animals, spa treatments, an onsite salon... the list goes on and on! Mum really enjoys the meals too - it seems every meal is one of her favourites! The care staff always keep me informed and updated on my mum's health and well-being. It is incredibly reassuring for me to see how well she's being looked after! Thank you King William!

Thank you for your dedication.

We are happy with our mother's care, but at times could do better. I think our mother has fallen around twelve times and on many occasions damaged herself badly. Our mother doesn't take up a lot of time at the care home, doesn't eat much and isn't any trouble. We are happy with most of the staff but not all.

I would certainly recommend this home to anyone looking for a placement in adult care for a loved one. It's a huge step to take for all involved, but King William has made this transition as easy as it could be. I know my mum is safe and she knows it too.

Visiting a short-term guest. Arrived to see a lady doing a quiz. Had a nice time helping answer questions. The staff all seemed really nice to residents and the place smelt clean. I've left the ratings that I didn't witness.

Would definitely recommend.

Since moving our relative to King William early this year, he is already unrecognisable to the man he had become. He has come alive! The staff are absolutely fantastic! They provide so many activities and trips for residents and clearly love what they do. So much care and nothing is too much trouble. It brings me to tears each time we visit. A credit to their profession.