King William Residential Home

Lowes Hill, Ripley DE5 3DW
Review Us
9.8 55 Reviews
  • King William Residential Home, Ripley
King William Residential Home is bursting with character, having once been a public house. Now transformed into a 28 bed residential home, it benefits from some truly unique and individual bedrooms. A number of residents have pets and your pets will always be considered. The standard of the bedroom accommodation means that you will have to go a long way to find better.

There are fantastic communal facilities with a large comfortable lounge where residents socialise and regular entertainment is staged. There is a further, newly decorated garden lounge with access to a lovely spacious garden, with raised beds for those who like to potter. There is also a fully equipped craft room to pursue all kinds of hobbies from arts and crafts, to painting and model making. This home is very active with regular trips to the shops and local attractions, live entertainment, access to centralised facilities and exercise classes, there is a whole lot to keep you busy at King William.

An onsite hairdressing salon means you will be looking your best and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after indeed. Staff are well trained and committed, they go out of their way to ensure you have everything you need.
Show King William Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1480
  • Self-Funded Residential Dementia Care: £1400 – £1620
  • RESPITE Self-Funded Residential Care: £1260 – £1480
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1620

All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.

These prices are only a guideline, please contact King William Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Lacey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • On-site parking available

King William Residential Home Reviews (55)

9.8

King William Residential Home has a Review Score of 9.8 (9.767) out of 10, based on 14 reviews in the last 2 years.
Over all time King William Residential Home has 55 reviews.

Overall Experience
  • 39
  • 15
  • 1
  • 0
  • 0
Date Published
  • 55
  • 4
  • 8
  • 14
  • 41
Reviewer Connection to King William Residential Home
  • 21
  • 10
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 55, showing 21-40
Review from A B (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home the staff are always welcoming and friendly. Everyone of the staff are helpful and always approachable if you need to ask them any questions. They keep me well informed of my mother's health and care, nothing is too much trouble.
Reply from Phoebe Booth, Media and Community Relations Manager at King William Residential Home

Thank you for taking the time to leave such a lovely review!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie O (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very satisfied with the level of care my mother receives at King William. All the staff are brilliant and look after her very well. The only negative is top-up fees, these cannot be justified in any way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen O (Son-in-law of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been in King William for a year and a half and she seems fairly happy with the care she receives. Every one of the staff is excellent and really go out of their way to make her feel valued.
Reply from Phoebe Booth, Media and Community Relations Manager at King William Residential Home

Thank you for leaving this review, our staff are amazing, and it's great to see that you recognised this!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dorothy A (Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Place is very clean.
Staff are very pleasant.
Like the doors locked so staff have to open them.
Reply from Phoebe Booth, Media and Community Relations Manager at King William Residential Home

Thank you for leaving us a review, we really appreciate you taking the time to share your feedback!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin G (Brother of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is clean and well heated. All meals are well cooked, varied and good quality. The staff are very conscientious, kind-hearted and cheerful. The home has lots of activities and events and provide good entertainment and retain the interest of residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter R (Son-in-law of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law was admitted into the King William Residential Home we, my wife and I have been most impressed with the care afforded to her, she, my mother-in-law is well looked after and nothing is too much trouble for the staff.
Reply from Sarah Dixon, Community Relations Manager at King William Residential Home

Thank you for taking the time to review West Hallam- part of the Ashmere family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim C (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has had a great 3 years at the King William. The staff have been excellent and were very caring. They were also very supportive to the famaily when he became ill.
Reply from Sarah Dixon, Community Relations Manager at King William Residential Home

Thank you for your feedback and we are really pleased you have had a great experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peggy M (Resident) assisted by family/friend published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel welcome, nice and clean in the room and sunny. Very comfy bed and very nice food it's a lovely place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been resident since December 2015 and in all that time we have been impressed with every aspect of the King William's care, dedication and constant cheerfulness. Dad is in his 100th year and is very happy and grateful for everything they do to meet his needs. Catering is excellent and the activities
are varied and imaginative.
Reply from Sarah Dixon, Community Relations Manager at King William Residential Home

Thank you for taking the time to review King William.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zoe H (Sister of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit, the home is always clean and tidy. Residents are dressed and well cared for. I have seen the meals served at lunchtime and they are wholesome home cooking. My sister always says the food is good and there is a choice.
Reply from Sarah Dixon, Community Relations Manager at King William Residential Home

Thank you so much for taking the time to review King William, your feedback means so much to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan F (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very nice and friendly place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zelda R (Daughter-in-law of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic team with a brilliant manager and events organiser. It is beautifully decorated and tastefully finished to a very high standard.


The care and relationships that the staff form with the residents and family is to be commended. As a family, we are very grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan S (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff/carers always helpful and caring, making dad as comfortable and happy as can be in his condition.


Thank you to all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline M (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The general care of my mother has been exceptional. All the staff seem to care genuinely, however, incidents like clothes, shoes and especially underwear and her hearing aids going missing have made some visits stressful, and some useless.
The room is lovely that she sleeps in and her hair and nails
are always immaculate. She has always been a smart attractive woman and this carries on at 91.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean S (Sister of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what I can see of the home when I visit my sister, it seems to be well run. I think sometimes, it would better to see their regular GP rather than the home's GP as they know the patients better. My sister seems to be well cared for and we have no serious complaints. The layout of the lounge could
be better planned out and those with mobility issues may sometimes struggle.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D F (Son of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy with King William as a care home for my mother. Good food, clean bedroom, friendly staff and good care. If anything I would like to see more use made of the good outside garden when the weather is suitable, a nice conservatory would be good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Through my personal experience with King William of Ripley, I would not hesitate to recommend the care home highly enough. The staff were totally professional in all manners from the care staff to the manager and domestics. They all went above and beyond the call of duty. I was always greeted with a
smile and a welcoming attitude. They supported me right to the end. I could not have wished for better care for my mother. Please don't hesitate to use their services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian J (Son of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring management and staff. Clean well run home. Residents seem very happy. Staff are very friendly always willing to help residents. Good selection of meals.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire K (Granddaughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad is very happy at King William. He is always clean and tidy and is always joining in with activities. Staff are always friendly and polite and are always happy to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen C (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for 6 months and has really settled in well.
All the staff are really caring and provide excellent one to one support for mum. Mum really feels at home and now looks at the staff as part of her extended family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for King William Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for King William Residential Home is calculated as follows: ( (129 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 163 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for King William Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (2)

Rachel

Rachel Lacey

Job Title: Registered Manager Joined: 2024

My top priority ensure that Codnor Park delivers exceptional care to every resident. I especially love providing support to elderly individuals living with dementia.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manager Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a call. My goal is to make the process of finding the right home as easy and reassuring as possible.


This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact King William Residential Home to verify any information. View our terms and conditions. King William Residential Home has an Enhanced Service - more info.