Watford House

My mum's first two weeks have been a very positive experience for her and the family. We have been made to feel very welcome by the compassionate, attentive, friendly and helpful staff. Mum is enjoying the delicious food!

Knowing Dad is being looked after by people who genuinely care means a lot to me and my family. Thank you to all the team.

My dad has been in Watford house for nearly 2 years. He is very well looked after and he is happy there, staff are very good with him, they do lots of activities and trips out, the meals are very good, I know he is safe there.

I've always fond of visiting my friends at Watford when I visit which is usually 3 times a week ,the staff are usually very busy with doing their job but are there to help with any questions you may have, it can be very hectic at times with the residents but everyone is calm and composed to most situations. The home does smell a bit bot that is what you get in most homes, it's nice to to see male carers as well there for the added security especially at night when most things could go wrong or intruders getting in ,I'm very happy with the care they provide and the security for my friends.

Your staff are amazing. They all greet us visitors with such good vibes. Christmas was magical. The decorations, the food, the entertainment, and a fabulous Father Christmas :) Even though I don't get to visit often enough (I live in NZ) I always feel very welcome xxx

Overall experience was very good and enjoyable.

We had a lovely evening with residents and their family members and staff at a fundraising event. A lot of hard work had clearly gone on behind the scenes in preparation of the event. Staff really engaging with all present, staff in the kitchen worked incredibly hard and provided a high standard of food and service. Residents clearly enjoyed the evening, there was a lovely atmosphere, I was so glad I could attend.

We just enjoyed a very special evening at Watford themed 'Beauty and the Beast'. A lot of effort was put into the food and the entertainment and it was all brilliant! The cheese souffle and macaroni were amazing. Thank you to all the staff for all your hard work. So happy to be included in the evening, look forward to the next one.

Hats off to the entertainment manager who went above and beyond to make this a night to be enjoyed by all. Thank you.

My mum was a resident at Watford House for about 2 years, until she died in September 2023. She had motor neurone disease and required a great deal of physical care, but had full mental capacity. Mum never wanted to go into care, but in the end, there was little choice, and after a period of settling in, Mum was happy at Watford House, she loved many of the staff, and I know they were all incredibly fond of her. The staff always had time for us, and looked out for my dad too (he visited every day so they got to know him well). They are a warm, welcoming team who works very hard to care for the residents, and I enjoyed the time I spent visiting Mum and also getting to know the staff.

We have had contact with the staff at Watford House for approximately 7+ years. I have always found staff to be friendly, caring and attentive to the needs of the residents. Always a lovely atmosphere whenever we visit.

Visited Mum on 'Tapas Night', the atmosphere throughout the home was welcoming and pleasant. As everyone was eating an enthusiastic, work force maintained the pleasantries and worked tirelessly to make a very comfortable and good evening.

Mum is very content and happy and the family are happy in the knowledge that Mum is looked after, well-fed, warm and safe with the help of the excellent staff.

Mum doesn't often go to the dining room for meals but we attended the Tapas Evening and it was lovely. It was good to see Mum in the dining room and enjoying good food and a bit of company!

We are grateful to all the staff who made her final weeks so comfortable.

Excellence throughout - 10/10.

The care for dementia residents is excellent. The staff have an excellent understanding of how to deal with those who are confused. There are plenty of activities to help occupy the residents including taking a group of residents to Blackpool. The experience was amazing for these elderly people and brought them so much joy. The home is clean and personal needs are well catered for. The rooms are spacious and residents are encouraged to make the room their own meaning it can become home from home. I cannot praise the staff enough. They are friendly and helpful and give good advice to friends and relatives, especially to those dealing with dementia. There is a lovely garden for residents to sit in during good weather with tables to enjoy outdoor meals. I highly recommend this home which tries to create a family atmosphere.

I don't think I could have been more reassured at such a stressful time.

Our mum has been resident in Watford House for 5 months and has quite advanced dementia. Her health and general state of mind have improved so much, she is calmer and more settled than she was at home. The staff are always approachable and helpful, and encourage Mum to join in with the wide range of activities. Her room is comfortable and clean, she enjoys the food and the company of other people around her. I feel very satisfied with the care she is receiving at Watford House.

I cannot praise the management and staff enough. They were there and have been there throughout when we needed respite and eventually residential care for our mum who has dementia. I am always kept informed of anything that concerns her and the home. I am always greeted with smiles and always welcomed. The level of care is excellent. I am very happy and so is Mum.