Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
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9.9 127 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.
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Care Provided by Douglas Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Sian Rankin (Trainee Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (43)

Douglas Court Reviews (127)

9.9

Douglas Court has a Review Score of 9.9 (9.880) out of 10, based on 34 reviews in the last 2 years.
Over all time Douglas Court has 127 reviews.

Overall Experience
  • 116
  • 11
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Date Published
  • 127
  • 5
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  • 34
  • 93
Reviewer Connection to Douglas Court
  • 46
  • 19
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  • 9
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  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 127, showing 121-127
Review from V D (Wife of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I read that Douglas Court was getting top marks year after year so when I was ready for respite I said I would put my husband in Douglas Court for 2 weeks, he enjoyed it so much, I would not hesitate to put him in there again. Staff are so friendly and the patients are their number one priority. I will
put 10/10 for Douglas Court.
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Review from Ian (Son of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always made very welcome when visiting any time of the day. Staff always polite, helpful and caring. Management keep family informed of any health/social problems. Whole atmosphere in Douglas Court friendly and warm. Activities seen were appropriate and enjoyable for residents. Outside entertainment
and special events (Halloween) were excellent.
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Review from Cliff H (Son of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a stressful time with my father (he had just has a serious chest infection which brought on dementia) when we did not know which way to turn we heard from third parties about Douglas Court. Their professionalism, compassion and understanding of both my fathers needs and our concerns for his future
life were met and are constantly being reassessed and met as needed. We as a family are over whelmed by all the staff kindness, consideration and compassion in their day to day duties. The home appears to have an amazing ethos and their care extends not only to the residents but their family also. To all Douglas Court staff- Thank you very much!
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Review from J K (Daughter-in-law of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law came to stay at Douglas Court Care Home, Derby in July 2013 and settled in straight away, when dementia took hold and she could no longer care for herself. The care she had at Douglas Court was second to none. The manager and her team were more than carers right up to her final moments
when she passed away there on 17/11/15. She was treated with utmost dignity and respect by all the staff and would highly recommend this care home.
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Review from Robert W (Son of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Douglas Court care home is in my opinion a well equipped, very flexible care home. My father who is a resident receives the excellent care required in his environment and although I live in the Greater London area I am in constant communication with the staff, as I am also a shift worker.
At all times the staff are very caring, considerate and polite and nothing is never any bother or hindrance. As a family we are all satisfied with the level of care my father/husband and grandparent receives and in my opinion the management admin and the carers are so kind and caring and compassionate. I have observed the staff during their duties with the residents and their dedication to the care and dignity of the residents is excellent!! As a son I am extremely pleased my father is a resident of Douglas Court.
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Review from Charles P (Son of Resident) published on 19 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care which my mother has received over the past year has been exemplary. What is impressive is:-
a) The focus on safety.
b) The way each member of staff knows and engages with ALL the idiosyncrasies, whims and needs of each resident: from what they like to talk about to what the want to wear
or eat or do.
c) The team work. No member of staff seem to need to be told what to do or when. They each address the task in front of them whatever that is. There is a good spirit among them. They make the residents, the staff and the visitors seem like one family.
d) The management are at the same time firm to maintain the standards but also strive to improve them. They are efficient but do not shy away from criticism. Indeed they embrace it and action it if sensible.
As a family we looked after our mother till she was 97 as we could not find anywhere that we felt was good enough for the lady who was so special in our lives and to whom we owed so much. Discovering Douglas Court was a game changer. We are very happy with the care she receives and can rest in the knowledge that not only is it excellent value it is also the best available.
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Review from John Y (Nephew of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt had been resident at Douglas Court for almost 4 years. From the first time I visited the home until my last visit this week, I have always been impressed by the exceptional way the home is run. The manager and her team have been nothing short of brilliant. The care, love, support and attention
they provide is second to none and they should be very proud of the service they deliver. Given the nature of their business I am very impressed how this home is run and the exceptional level of secureness, communication and comfort they provide. Every time I visit the home has a "vibrant buzz" about it, even though there are elderly people to care for. I know that I made the right choice of care home 4 years ago and would recommend the home to anyone. Thanks to the manager and her team. A real pleasure to have known.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Douglas Court is calculated as follows: ( (359 Excellents x 5) + (49 Goods x 4) ) ÷ 408 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (3)

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Sian Rankin

Job Title: Trainee Home Manager Joined: 2024

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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