Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH

Family-run, Douglas Court is based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.

Group: Adept Care Homes Ltd

Person in charge: Lee Daly (Home Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 43

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £540 – £645 (These prices are only a guideline, please contact Douglas Court to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Douglas Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews over all time. This Average Rating is also the rating value for Douglas Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.931 for Douglas Court is calculated as follows: ( (566 Excellents x 5) + (42 Goods x 4) ) ÷ 608 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Douglas Court is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 34 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Douglas Court has a Review Score of 9.9 (9.931) from 51 Reviews


Average Ratings

  • Excellent
    48
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Douglas Court?

  • Extremely LIKELY
    51
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Douglas Court

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • more

Everybody helped to make dad's move into Douglas Court stress-free for dad and us his family. We loved the atmosphere and friendly staff the minute we entered the building.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Our family is very happy with all at Douglas Court.
We can drop in at any time and be welcomed which means a lot.
You have taken over looking after my wife of 53 years for me as I kept going into hospital (short term).

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

What a wonderful residential home for my mother in law to spend what may be her last days.
Sadly she has deteriorated rapidly with her dementia and has had to sadly be moved into a nursing home.
All of the staff at Douglas Court have been wonderful.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My mother had the best care I could hope for. The staff were very attentive and very professional in all tasks.
The management were very helpful and had time to discuss any problems we may have had. My only regret is having to move my mother into a nursing home.
I would recommend Douglas Court to anyone.
Well done all the staff.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My mother was made very welcome and helped to settle in quickly. In the friendly surroundings and ambience, she has found a new lease of life. She enjoys the many activities and socialising with residents and staff.

The rooms are of a good size and well furnished. The food is good and wholesome. Plenty of help from staff to assist. Staff are caring and polite when helping the residents with dignity and sensitivity all the time.

The building is always clean and the furniture comfortable. Residents are always well cared for in a safe, secure setting. I would be happy to recommend the home to others.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

A safe and clean home. Staff are all very caring and attentive with a good sense of humour. We have seen a huge improvement in the health and well-being of our mother since she became a resident at Douglas Court.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

I have found this residential/dementia care home excellent in all aspects of care. The staff team, management and all involved with the residents eg outside providers such as the entertainment uplifting every concern work as a respectful team. The atmosphere is welcoming and each person is respected and involved.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

I love to call in and see my mother in law enjoying the sing-song. The staff are always lovely. Food looks great. Nice cup of tea.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

The manager and staff have consistently provided support to my friend through extremely difficult circumstances.
Although the situation has been stressful. They have listened to us and been professional throughout.
In addition, the managers of the carers have been impeccable and always a smiling face.
Thank you all.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Caring, welcoming. The care for my wife outstanding. Part of the family.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My Grandad always seems to be in good health, plenty of drink and snacks. The place is lovely and warm. The staff I have spoken to are always friendly and very helpful. I cannot fault the place or people that work here. It makes a world of difference knowing that my Grandad is being wonderfully looked after and is safe. Thank you for a wonderful service and help keep my grandad's dignity.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Carers mainly caring. Good activities. Food is nice but not varied enough. Staff are friendly and I have met some nice people. I have only been here on respite and enjoyed my stay.
Manager has been very understanding.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.9 out of 5

Cannot fault Douglas Court. The staff are extremely friendly and helpful and the management excellent. Plenty of activities which my mother (who is 98 years old) really enjoys.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

I always find the staff very friendly and helpful. There are plenty of activities for residents. I cannot fault it.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My wife has always had excellent treatment and care. Help is second to none. Very clean and tidy, staff are very helpful and caring and that includes the manager. Thank you.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Douglas Court Care home is first class, my mother is very happy here and as a consequence, my family is very happy too.
The staff are very friendly and helpful. All in all, I wouldn't want my mother anywhere else. Fantastic care home!

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Douglas Court provides a caring environment for all that are lucky enough to reside here. The open door policy that allows full time working relatives like me, the flexibility to visit at any time on any day is incredibly valuable to me. The encouragement of younger family members and even pets to visit enables new memories to be formed even when old memories are being lost.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.8 out of 5

Douglas Court is a caring place. My friend loves living there.
Food, staff and manager are very good. The activities every day are very good.
Trips our in the minibus. If I had to go in a home I would choose Douglas Court.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Been in numerous nursing homes and the care in Douglas Court is exceptional and when I'm older would be honoured to be accepted in there. The staff are all fantastic, especially management.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

A fabulous home.
Caring staff and excellent facilities.
My partner's Grandma wants to come when she needs a home.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Here for a short stay. The environment is excellent, food superb, staffing was good to excellent, activities often. Facilities available. Met a great friend, who made my stay super. One staff member, in particular, made an excellent atmosphere, thank you. Thank you to all.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Douglas Court is an exceptional home. I could not have wished for better care for my dad during his time there.

The manager and all of the staff are wonderful people, nothing was ever too much trouble and they showed my dad not only care, but love and respect. I will be forever in their debt.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Making the decision to move grandad into a home was a heartbreaking decision for the whole family. Douglas Court made him welcome and made the transition for him as easy as they could. As his condition deteriorated they worked so hard to ensure he was as comfortable as possible. They are a fantastic care home and I will be forever grateful for the care they took of him and us!

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Nice, friendly home. Staff are down to earth. The staff show dignity and respect to all the residents.

Plenty to eat and drink and also lots of activities.

p.s. I am going to book my room for when I need it. That's the home I would like to be in.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Myself, I'm very welcomed when visiting and offered refreshments. Nice gardens to sit in and staff are very helpful. My partner is well looked after.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

The staff are always welcoming and friendly. They care and interact with the residents.
There is always a happy, relaxed atmosphere, whatever time you visit.
Staff are happy to answer any questions and see to know the residents well. My grandma loves it here. Her room is bright and welcoming with lovely furniture. Always lots of activities for the residents to take part in. Lovely garden area. Dietary requirements are well catered for.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with staff, management and home. Mum's very well looked after and very happy at Douglas Court. It's a home from home.
Thank you for all you do and for making the whole family welcome on every occasion.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Excellent care home, fantastic staff. Great atmosphere. No criticism to make. Thank you!

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

On my visits, I always find the staff very welcoming and kind. Any questions are answered and they make the residents feel at home as well as other family members.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

We visited other homes before my sister came here and all were nothing in comparison for Douglas Court. Firstly there is no smell because it's constantly cleaned. Their staff are all so kind and considerate. The food is excellent I can't fault it.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Mum really likes Douglas Court. The staff are very friendly. The facility and food are top notch. I have used Douglas Court for temporary respite for my mother.
I hope they always have a free room when I need respite. Mum loves it here

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

At all times of the day on all of my visits, the staff are always very friendly and happy. They are always ready to have a laugh and a joke with both residents and visitors. I can see that they are very caring and treat all with respect and kindness.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My mother was loved and cared for with incredible dignity and professionalism and she was so happy at Douglas Court. I am so grateful for everything that all members of the team did for her and for me!

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Came as respite. Caring, good food. Would come back if required.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

We delayed my mother having to go into a care home for as long as we could so that she would have her own independence. But with her dementia growing worse and a few serious accidents, we had to relinquish to the truth that she needed 24hour care. I was a bit concerned about a home with what you read and see on the news. The staff are like an extended family to us and take extreme care to, not just my mother, but all in the home. After 4 months I can say they are the same as day 1 100% committed to the "guests".

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Found the home very good and pleased with the service provided.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.9 out of 5

Very impressed with the carers. Residents are well looked after and nothing is too much trouble. Gives satisfaction and peace of mind knowing that the person visited is well cared for when leaving them.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.5 out of 5

Douglas Court is clean and tidy with very friendly staff and residents. You're greeted by staff who are thoughtful and kind.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My friend has been at Douglas Court for four years and throughout that time I have always had peace of mind that she is being very well looked after and cared for with the emphasis on care. The home is spotlessly clean and the food is excellent. I am grateful that when she needed it, there was a room available for her at Douglas Court.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.9 out of 5

My father was admitted to Douglas Court near the end of December 2016, after a sudden deterioration in his condition. We were all very upset on that morning but were met with kindness and understanding. Nothing was too much trouble for all of the staff. We have been very impressed with all the care and patience shown to all of the residents.
Douglas Court is a warm, homely place. Everything has been done to help my father settle in and all his needs have been met. My family and I are made to feel most welcome when we visit dad. They always offer us a cup of tea or coffee, everyone is so kind.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.8 out of 5

Douglas Court is an excellent facility, the staff are very friendly and approachable and genuinely care about the residents. Communication between Douglas Court and the resident's families is very good and any concerns are dealt with quickly and efficiently. Family members that visit are made to feel at home. The home is clean and very well run and most important of all the residents seem very happy and content.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

I was really worried and concerned about mum going into care but right from the start I felt at ease and reassured by the team and environment. I feel it's lovely and clean and homely. I am very sure I have nade the right choice. Douglas Court is second to none perfection.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My wife and I were looking for a care home for her mom, as she has developed Dementia, and being the only child, my wife was very concerned to find the "right place" for her mother to be taken care of. Well, the very moment we stepped inside Douglas Court in Derby, we both knew that mom would have been looked after. We were greeted at the door by a very professional staff, everywhere we looked was clean and tidy. Then, the newly appointed manager introduced himself to us, with grace, smiling face, and a reassuring handshake.
He showed us the place. We had chosen right, mom is happy and made new friends. My wife has finally relaxed and she does not worry anymore, mom is in a superb and professional care. Thank you to the Manager and thank you to all of your staff for being so wonderful! We love you guys, and we cannot praise you enough for the marvellous work that you do. Thank you from the bottom of our hearts

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

When my dad first went into Douglas Court there were a few issues eg wearing other people's clothes, personal items missing, food stained clothing (despite providing his own bib). Looking back, I now feel this coincided with the disruption of many staff moving to another home. We voiced our concerns and now we have no complaints. Dad is settled and the staff are very kind and compassionate.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.3 out of 5

I read that Douglas Court was getting top marks year after year so when I was ready for respite I said I would put my husband in Douglas Court for 2 weeks, he enjoyed it so much, I would not hesitate to put him in there again. Staff are so friendly and the patients are their number one priority. I will put 10/10 for Douglas Court.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

Always made very welcome when visiting any time of the day. Staff always polite, helpful and caring. Management keep family informed of any health/social problems. Whole atmosphere in Douglas Court friendly and warm. Activities seen were appropriate and enjoyable for residents. Outside entertainment and special events (Halloween) were excellent.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4.3 out of 5

At a stressful time with my father (he had just has a serious chest infection which brought on dementia) when we did not know which way to turn we heard from third parties about Douglas Court. Their professionalism, compassion and understanding of both my fathers needs and our concerns for his future life were met and are constantly being reassessed and met as needed. We as a family are over whelmed by all the staff kindness, consideration and compassion in their day to day duties. The home appears to have an amazing ethos and their care extends not only to the residents but their family also. To all Douglas Court staff- Thank you very much!

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law came to stay at Douglas Court Care Home, Derby in July 2013 and settled in straight away, when dementia took hold and she could no longer care for herself. The care she had at Douglas Court was second to none. The manager and her team were more than carers right up to her final moments when she passed away there on 17/11/15. She was treated with utmost dignity and respect by all the staff and would highly recommend this care home.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   4 out of 5

My experience of Douglas Court care home is in my opinion a well equipped, very flexible care home. My father who is a resident receives the excellent care required in his environment and although I live in the Greater London area I am in constant communication with the staff, as I am also a shift worker. At all times the staff are very caring, considerate and polite and nothing is never any bother or hindrance. As a family we are all satisfied with the level of care my father/husband and grandparent receives and in my opinion the management admin and the carers are so kind and caring and compassionate. I have observed the staff during their duties with the residents and their dedication to the care and dignity of the residents is excellent!! As a son I am extremely pleased my father is a resident of Douglas Court.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

My aunt had been resident at Douglas Court for almost 4 years. From the first time I visited the home until my last visit this week, I have always been impressed by the exceptional way the home is run. The manager and her team have been nothing short of brilliant. The care, love, support and attention they provide is second to none and they should be very proud of the service they deliver. Given the nature of their business I am very impressed how this home is run and the exceptional level of secureness, communication and comfort they provide. Every time I visit the home has a "vibrant buzz" about it, even though there are elderly people to care for. I know that I made the right choice of care home 4 years ago and would recommend the home to anyone. Thanks to the manager and her team. A real pleasure to have known.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

The care which my mother has received over the past year has been exemplary. What is impressive is:-
a) The focus on safety.
b) The way each member of staff knows and engages with ALL the idiosyncrasies, whims and needs of each resident: from what they like to talk about to what the want to wear or eat or do.
c) The team work. No member of staff seem to need to be told what to do or when. They each address the task in front of them whatever that is. There is a good spirit among them. They make the residents, the staff and the visitors seem like one family.
d) The management are at the same time firm to maintain the standards but also strive to improve them. They are efficient but do not shy away from criticism. Indeed they embrace it and action it if sensible.
As a family we looked after our mother till she was 97 as we could not find anywhere that we felt was good enough for the lady who was so special in our lives and to whom we owed so much. Discovering Douglas Court was a game changer. We are very happy with the care she receives and can rest in the knowledge that not only is it excellent value it is also the best available.

How likely would you be to recommend Douglas Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Care Homes East Midlands 2018

Recipient: Douglas Court

Date: Thursday 01 Feb 2018

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April 2017

October 2016

February 2016

September 2015

Excellence award for Social Events

Recipient: Douglas Court

Date: Thursday 10 Sep 2015

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Excellence Award for Management

Recipient: Douglas Court

Date: Saturday 01 Sep 2012

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Excellence Award for Home Cooking

Recipient: Douglas Court

Date: Thursday 01 Sep 2011

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Excellence Award for Home Comforts

Recipient: Douglas Court

Date: Wednesday 01 Sep 2010

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Excellence Award for Home Cooking

Recipient: Douglas Court

Date: Tuesday 01 Sep 2009

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Job Vacancies

Staff Profiles

Rebecca

Rebecca Lambert

Job Title: Hospitality Manager

Joined: 2017

Description:

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Falls Risk Manager

Joined: 2010

Description:

“I meet with our new residents to assess their mobility and potential falls risk. My role is unique as I don’t know of any other care homes that employ a qualified physiotherapist. I’m able to make a genuine difference by really getting to know our residents individual needs.”

Lee

Lee Daly

Job Title: Home Manager

Joined: 2010

Description:

“I’ve worked in care for 8 years, and at Adept since 2016. I am very proud to manage Douglas Court Care Home. My focus is to ensure our residents continue to receive the highest quality care and are supported by our wonderful care team to live life as they choose,” said Lee

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Douglas Court