Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
Review Us
9.9 127 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.
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Care Provided by Douglas Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Sian Rankin (Trainee Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (43)

Douglas Court Reviews (127)

9.9

Douglas Court has a Review Score of 9.9 (9.880) out of 10, based on 34 reviews in the last 2 years.
Over all time Douglas Court has 127 reviews.

Overall Experience
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Date Published
  • 127
  • 5
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Reviewer Connection to Douglas Court
  • 46
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Total of 127, showing 1-20
Review from Alan G (Husband of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughters and I feel extremely comfortable that Beryl is being so well looked after at Douglas Court. I am extremely lucky to have been given a permanent room here for her.
Reply from Michelle Chambers, Admissions Manager at Douglas Court

Thank you so much for your kind words. We're delighted to hear that you and your daughters feel comfortable knowing Beryl is so well looked after here at Douglas Court. It's truly our privilege to provide her with a permanent home where she feels safe, supported, and cared for. Your trust means a great deal to us.

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Review from T H (Grandson of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Douglas Court Care Home is great. I am really happy that my gran is properly looked after. All the staff are very kind to her and it's nice to know that my gran is safe in the care home. Top marks to all the staff who work at Douglas Court Care Home.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you so much for your kind words! We're delighted to hear that your gran is happy and well cared for at Douglas Court. Your feedback means a lot to our team-they work hard every day to make sure all our residents feel safe, valued, and at home. Top marks to you for taking the time to share this lovely review!

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Review from Philip C (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is more settled and content with the care she is receiving. There have been instances when an ambulance has been called resulting in trips to the hospital that thoroughly upset her but these have reduced.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear your Mother is more settled and content with the care she is receiving. Thank you.

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Review from D L (Resident) assisted by family/friend published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is good, especially breakfast and puddings. The carers are courteous and understanding with a good sense of humour. The home is kept clean. There are different activities to suit various abilities and tastes. It is well run and generally calm. The garden is well-maintained and accessible.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear you find carers are courteous and understanding, and that you find the activities to be varied to suit all. Thank you.

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Review from Victor W (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Douglas Court take the Care Home description as it should be...it is a HOME, and they CARE. While there are many homes with more luxurious and expensive surroundings, furnishings etc. When we first called in at Douglas Court, we felt that this was the place, because it had a wonderful atmosphere. Both
my parents were here, until my mum died in April '23, and my dad stayed here until he 'left us' in April 25. The staff have been amazing, and very quickly became 'family'. I can't imagine he would have been happier in any other home (and I have been in quite a few others ).
Well done to all the staff for a truly excellent job!
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you felt our home had a wonderful atmosphere and that you were happy to choose it as a place for both your parents. They will both be missed by our team and the other residents. Thank you.

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Review from V S (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been a lot calmer recently and that's been so good as its helped mums mood to lift. The food has improved with more snacks the cutlery is still dirty at times and the food can be lukewarm - big portions too so there's a lot of waste. Considering the challenges presented by some of
the residents a high level of care is delivered and the staff particularly the regular ones are worth their weight in gold, with personalised attention to mum as an individual. Thank you.
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Review from D B (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has dementia and can be demanding and needing. The staff take it all in their stride, I genuinely believe that all the staff members love and care about my father. All the staff are approachable and very knowledgeable about my fathers care and needs. The home is spotlessly clean and tidy.
He is engaged with all the activities going on all the time in and out of the home.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for leaving a review for Douglas Court Care Home. We are so pleased to hear that you find our team are approachable and very knowledgeable about your father's care and needs. Thank you.

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Review from John C (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in a total mess after years of drinking and drug abuse, also homeless at times. the staff here have been professional and helpful at all times. The food is excellent and I have gained quite a bit of weight although I am quite an active person.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased you found our team to be professional and helpful and that you really enjoy the food. Thank you.

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Review from D L (Resident) assisted by family/friend published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. It's friendly and homely the staff are welcoming and caring. It is very clean and reliable and work hard. The food is acceptable, appetising, though I would like more brown bread and hot food in the middle of the day when I am more hungry, and I have tea in the evening. There are some good
activities going on. I like it when people come in to sing, especially the church and children's groups.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for leaving a review for Douglas Court Care Home. We are so pleased to hear you found our home to be excellent with welcoming and caring team. Thank you for your kind words.

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Review from B B (Partner of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is so good for people they are there for everyone. To me, they are the most qualified staff that I know in Derby, that gets top marks from me.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are thrilled to hear that our home gets top marks from you. Thank you.

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Review from D G (Grandson of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan stayed at Douglas Court for two weeks of respite care. She received five-star support from all the staff and management. The cleanliness of the care home is excellent and she enjoyed all food and drink provided. I would recommend the care home to anyone and it will be my nan's first choice of
respite if needed again.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that your mum received 'five-star' support from our team and that you would be happy to recommend our home to anyone. Thank you.

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Review from R W (Granddaughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was sent for assessment and I cannot explain the difference in her she is well cared for. The staff encourage her to get involved. The manager is amazing and goes above and beyond. She isn't just there for residences but for family. The carers are kind caring patients.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found the difference in your nan since she moved in and that you feel she is well cared for. Thank you.

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Review from J L (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my father stayed in another care home in Derby I was not looking forward to him coming to Douglas Court, However, all my fears were proved wrong. What lovely staff. Very caring, respectful and accommodating. My father has received first-class care. He is clean, warm and well-fed. Here there is
a stimulating environment with laughter and fun.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our home and team to be very caring, respectful and accommodating and that he is enjoying love and laughter. Thank you.

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Review from R A (Resident) assisted by family/friend published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for respite care and that has worked well for my family. The staff are very friendly and obliging. They have helped me with my daily care and activities. The staff have helped me understand where everything is within the home, which was very good. The outside aviary is great as I can see
it from the conservatory.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our team to be very friendly and that they have helped you to understand everything in our home. We are glad you enjoyed your respite stay. Thank you.

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Review from H A (Wife of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Well-organised home. Very caring towards the residents and visitors. Happy environment.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our team to be friendly and very caring towards our residents and visitors. Thank you.

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Review from Janet D (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for respite care for my mum while we went away for a few days. I contacted Douglas Court, and they were really helpful, everything was sorted within a matter of a few days. They even came to do Mum's assessment in the hospital because she had been taken in a few days before. The room
was lovely, clean and bright. The staff and the management team are excellent, and it really shows that they care about the residents. Mum has really enjoyed her time in Douglas Court and will definitely be coming back in the future.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear you found our team helpful and that Mum enjoyed her time in Douglas Court. We would be glad to welcome you back in the future.

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Review from D D (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice surroundings and very clean. Very kind staff. Informative staff. Clean, comfortable bedroom. Nice food, very pleased with care home in all aspects.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear that you found our home to be clean, and comfortable. Thank you.

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Review from S P (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Douglas Court for 6 weeks and he has been very well looked after. Staff are helpful and kind and always do their best.
The home is clean and warm with excellent facilities. My dad says the meals are lovely.
Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you feel your dad has been very well looked after and that you find our team to be helpful and kind. Thank you.

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Review from Lindsay B (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's comforting to know that my mum is being well cared for by the excellent staff at Douglas Court. They treat her with kindness and dignity and are very caring towards her. I feel that all staff know her well and meet her needs in a sensitive way. They all work so hard as a team to provide a warm,
friendly and stimulating environment and go the extra mile by organising daily activities and special events. Everyone at Douglas Court is always very welcoming to us as a family and demonstrate a real sense of community spirit. We would highly recommend them.
Reply from Charlotte Mantle, Marketing Assistant at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear you feel our team work together to provide a warm, friendly and stimulating environment for our residents, and go above and beyond each day in their roles too. Thank you for your kind words, and for recommending our home to others.

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Review from Craig B (Son-in-law of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my mother-in-law there are many staff on hand to attend to anything that should arise. This is done in a sensitive, caring, kind and efficient way. I have taken part in many of the activities and events that are put on for the residents. They are designed to stimulate and provide a
community spirit.
People are looked after well and listened to with genuine attention, not easy sometimes when circumstances are stretched.
Reply from Charlotte Mantle, Marketing Assistant at Douglas Court

Thank you for taking the time to leave Douglas Court Care Home a review. It is great to hear you have participated in our activities program when visiting your mother-in-law, and find our team to be caring, kind and efficient. Thank you for your thoughtful words.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Douglas Court is calculated as follows: ( (359 Excellents x 5) + (49 Goods x 4) ) ÷ 408 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (3)

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Sian Rankin

Job Title: Trainee Home Manager Joined: 2024

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

Frequently Asked Questions about Douglas Court

What types of Care is Douglas Court registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Douglas Court have?

There are 43 Single Rooms.

What are the Facilities & Services at Douglas Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Douglas Court to the centre of Derby?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Douglas Court to verify any information. View our terms and conditions. Douglas Court has an Enhanced Service - more info.