Douglas Court

Nice surroundings and very clean. Very kind staff. Informative staff. Clean, comfortable bedroom. Nice food, very pleased with care home in all aspects.

The home is clean and warm with excellent facilities. My dad says the meals are lovely.

It's comforting to know that my mum is being well cared for by the excellent staff at Douglas Court. They treat her with kindness and dignity and are very caring towards her. I feel that all staff know her well and meet her needs in a sensitive way. They all work so hard as a team to provide a warm, friendly and stimulating environment and go the extra mile by organising daily activities and special events. Everyone at Douglas Court is always very welcoming to us as a family and demonstrate a real sense of community spirit. We would highly recommend them.

People are looked after well and listened to with genuine attention, not easy sometimes when circumstances are stretched.

Your staff made his final days as comfortable as possible. Thank you to all and thanks to a staff member for all her support and understanding!

Dad resided at Douglas Court from September 2023 to his death in December 2023. The home is a caring environment, calm, clean and welcoming. The staff are friendly and cared for Dad with dignity. Dad was encouraged to take part in activities and in the early months used to enjoy his trips out. Any problems were dealt with and quickly. As Dad deteriorated his needs were met and the staff made him very comfortable and looked after him until the end. A particular staff member and her team should be proud and I would have no hesitation in recommending Douglas Court.

Carers aw always welcoming and friendly. Nothing ever seems to be too much. Cleaners always say hello and will have a chat. The home is clean and warm and inviting. Everyone always welcomes my children too which is a huge bonus.

Special thanks to four members of staff in particular.

I couldn't speak more highly of a care home. Well done all at Douglas House.

The staff are unfailingly friendly and caring. A warm, efficiently run environment that brings out the best in residents, staff and visitors.

The management and staff at Douglas Court are amazing, going above and beyond for my father, couldn't have wished for a better care home.

I am extremely happy with the care I see and know my wife receives. I know through her actions and comfort she is very happy and feels cared for. I take and have full confidence in the calmness and the care and interaction she gets.

This is the very best experience of what a care home should be. All residents are treated with the respect and care they should. Nothing is too much trouble. All staff, from top to bottom, want to provide the best possible care. There are daily activities for residents. My mother-in-law is loving it. The food is excellent and hot. Call bells answered within minutes. Everything you would hope for when leaving a family member. There is nothing to fault. They went above and beyond for Mum's 93rd birthday.

Very helpful and caring. Nothing is too much trouble. Cosy room, nice food and hot, with a good choice. Plenty of caring staff, lots to do, nice and fresh smelling.

The care my father has received has been excellent throughout his time at Douglas Court. All the staff I have met are patient, caring and compassionate despite the challenging environment they have to work in. The quality of the food, facilities and activities put on for the residents makes a huge contribution to their well-being.

I think the staff here are wonderful. They make me feel save and cared for.

My father has been a resident for nearly a year. The family have been very happy with the care my father received throughout his stay. He has been treated with dignity and respect at all times. All the staff are polite, caring and kind, you can tell their heart is in their job and workplace. This has been an extremely difficult time and the manager and team have been very supportive.

Mum loved staying and really enjoyed having company. Staff caring, kind and take time to speak to Mum and they make her laugh. Will miss everyone.

We are really pleased with how Grandma has settled into Douglas Court since February. There are always plenty of staff on hand to care for the residents, they are always very friendly and have a clear understanding of how to care for Grandma and the other residents. The care home is kept spotlessly clean by the support staff and all residents are regularly showered and in clean clothes. These may seem like basic requirements but other homes I have family members residing in don't seem to be able to fulfill any of them.

Good communication should there ever be any issues or questions needed to be asked.