Group: 3AB Care Ltd
Person in charge: Simon Woodruff (Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Single Rooms: 33
Shared Rooms: 4
Rooms with ensuite WC: 37
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Brook House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.7 (maximum of 10) for Brook House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Brook House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Brook House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Brook House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Brook House has a Review Score of 4.7 (4.667) from 1 Reviews
Review submitted from a Website Submission by Jayne K (Daughter of Resident) on Wednesday 23 September 2015. Relates to April 2015.
My mother lived at Brook house for 7 years, her dementia steadily progressed until she sadly passed away in April this year. I cannot thank the Manager and her team enough for the excellent care and love they gave my mum. The kindness and support they gave to the family in mums final days was tremendous.
She is a amazing manager, she is so dedicated and I was so reassured that mum was being well cared for at all times.
How likely would you be to recommend Brook House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Brook House
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