Brook House

I found the home clean & tidy, the staff were good. We had our lunch with my brother and it was hot, tasty and very nice. My brother was happy and content. I left feeling he was being well looked after.

The home as a calm and relaxing feel, the staff are pleasant and kind they look after the residents well I went to see my brother who had been so ill my sister and myself had lunch there the food was lovely and well presented the gardens are well kept 2 dog's roaming round and a pets corner. When I left the home I felt so good knowing my brother was so looked after thankyou all from the family.

Overall, I would highly recommend Brook House to my family, friends and the local community. In my opinion, Brook House is outstanding with its care delivery and attention to detail.

I spent six weeks at Brook House for respite following an accident. It was most definitely the right place to be. The whole place was kept spotlessly clean. Staff were very able and willing to minister to all one's needs without exception. The meals were superb all fresh & very tasty. I would without hesitation recommend Brook House for professional care in all medical circumstances.

Brook House is super clean, organised, friendly, it has multiple areas inside and out for everyone to enjoy, it's welcoming to visitors, the food is delicious and there are plenty of activities. The staff are lovely, they work so well together and make every effort for each individual's well-being. Mum had a very happy time there.

My mother stayed at Brook House for respite care and settled so well she is staying permanently. She enjoys the company, the activities, and the food! All of the staff that I have met are caring and considerate and are aware that Brook House is my mum's home as well as their workplace. It is an excellent care home.

We have been using Brook House for a number of years for respite care for my mum-in-law. They have amazing staff who are so caring and make my mum-in-law feel so welcome. The staff are so approachable and easy to chat to and we know how safe and cared for my mum-in-law will be while we're away which for us is so important. Wouldn't use anywhere else.

Brook House is such a welcome, warm and loving environment. Staff go above and beyond to make everyone feel welcome, comfortable and so well cared for. I can’t speak more highly of amazing care they give. It has given me so much reassurance and peace of mind that my Mum is in the best environment possible with love, warmth and friendly faces all around.

Staff are very friendly and caring and we feel that my mum is in safe hands. Staff are very flexible with visits and are very accommodating for these visits. Staff understand Mum's difficulties and frailties and always treat her with great respect.

My husband has Alzheimer’s and severe mobility, he was first accepted by Brooke House for respite care which has slowly increased since his health has deteriorated. It is more likely that he will become a permanent resident in the near future. I am so impressed by the care and kindness which he has always received and the support and reassurance that we, as his family, have also received. It is a happy house, with excellent food, a daily offering of games and entertainment, regular hands on introduction to animals which is therapeutic for all. I have so much gratitude for the wonderful staff at Brooke House.

My sister entered Brook House in July 2022. On my first visit, I was impressed with the home and staff. Since then my sister has had excellent care. The staff are so loving and caring. Their attention to detail is outstanding. The home is well maintained, food and drink are plentiful and of a good standard. The activities and fun days are well run. I am very satisfied with the care my sister gets at Brook House. Thanks to all the members of staff.

My daughter and I visited other care homes and when we came away after looking around Brook House she summed it up perfectly, when she said, ‘Mum we’ve seen several ‘care homes’ but Brook House is a ‘home that cares’, and it does.

Top place and lovely team who are patient, understanding and kind.

It is always a pleasure to visit for the day.

My aunt arrived just before the pandemic and stayed until her death, aged 92, in December 2022. Thank goodness she was there! She had Alzheimer's and vascular dementia, used a stoma bag and was very deaf. The care provided by Brook House was exemplary - her physical needs were met with kindness and tact. When she was ill, the GP was contacted swiftly. My aunt relaxed, and her wonderful smile returned. She enjoyed the meals and started to put on much-needed weight. Her long-term leg ulcers disappeared. The staff are always cheerful and chatty, and the layout of the sitting room for older residents makes for a happy and busy atmosphere where no one is left out or ignored. There are lots of activities. Management and staff were always available to chat, and nothing was too much trouble. They did everything possible to make her happy and comfortable and to look after her family too. I strongly recommend Brook House to anyone looking for the very best quality of care.

My dear wife began to show signs of forgetfulness in the summer of 2019. Towards the end of that year, she was hospitalised with an unrelated condition and the doctors advised me that she had Alzheimer's. For the next two years, I looked after her at home, but she developed other issues and it became evident that she needed professional care on a full-time basis. I considered and rejected home care and spent much time searching on care home websites for a suitable care home. I visited Brook House and liked the homely atmosphere. After an assessment from the manager my wife entered the home in October 2021. The family and I visit on a regular basis, and it's evident that we could not have chosen better. My wife, occasionally in a quiet mood, is happy and well-settled at Brook House. I'm still surprised at how cheerful, friendly and welcoming the staff are. Surprised because I'm well aware that it is not an easy job.

My mum has lived at Brook House Care Home for about six years, I looked at all local homes before making a choice. Mum has always loved it here and calls it home. The staff are warm and friendly as is the home. The food is home cooked and is lovely. There are lots of outings, visitors' entertainment, crafts and more. Wouldn't want mum to live anywhere else.

It's a bit daunting for everyone when the time comes to need that extra care. The thing about Brook House is it is a family; the staff work extremely hard to make it a home-from-home, and they succeed. The excellent food (and odd tipple), regular activities, and fun make it a very jolly environment, but more importantly, it is a very caring environment. Each resident is treated as an individual, and their individual needs are addressed accordingly. My mother went into Brook House from an independent living facility, she has always been a very independent person, but sadly now she can't walk and has to depend on others to help her. In Brook House, she has only to press her buzzer, day or night, and someone will pop in to help her. She is very comfortable, well cared for and happy. From my point of view, I feel I have handed over the baton to the Brook House staff as I know they will take really good care of her but completely keep me in the picture.

My mother-in-law, who has vascular dementia, came to live here in December 2022 to the present day. This is a warm, caring, homely environment in which she settled straight away. She enjoys the activities that take place here, which she is encouraged to participate in. There is a really good choice of food from a substantial menu. What she enjoys most is the fact that she has company whenever she wants it, but can also retire at any time to the privacy of her own cosy room. This is well furnished. The staff show empathy and understanding at all times, and her needs are totally met both physically and mentally.

The staff are simply wonderful, my auntie feels very happy and extremely well cared for at Brook House Care Home. I wish for my auntie there were a few more like minded residents like my auntie as many suffer from Alzheimer's and Dementia, she's very sociable so misses chatting to people who can remember the conversation but obviously this is nothing to do with Brook House and luckily the staff are so lovely they make up for it.