Harvey House

Church Lane, Barwell, Hinckley, Leicester LE9 8DG

Harvey House is located in a quiet residential area within Barwell.

The entire building is purpose built for maximum ease of access and comfort for all residents.

The home's residents benefit greatly from staying in such a fantastic location, close to 'Top Town' and the village shop and amenities.

Group: Leicestershire County Care Ltd

Person in charge: Lisa Pegg (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Drug Dependence (past or present) • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 44

Rooms with ensuite WC: 2

Facilities & Services: Respite Care • Own Furniture if required • Minibus or other transport • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Harvey House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Harvey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Harvey House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Harvey House is calculated as follows: ( (143 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harvey House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Harvey House has a Review Score of 9.6 (9.639) from 18 Reviews


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harvey House?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harvey House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Since my mother entered Harvey House, I have nothing but praise for the staff and management. I am regularly updated on any health issues arising. I witness that she is clean, well-kept, fed, clothed and interacted with, far better than I was able to cope with at home. As her needs have changed, such changes have been acted on swiftly to maximise her independence and preserve her dignity. The continuity of staffing is vital and provides me with peace of mind.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Thank you so much for your beautiful heartfelt review, it makes us so proud at Harvey House and as a Company.

If you have any future suggestions please make them known.

Kind regards,
Sophie Ferguson

I have only praise for all the staff at Harvey House. Everyone is very kind and helpful at all times. Residents are always treated with utmost dignity. High standards of care always.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Group Hospitality Officer at Harvey House responded to this review on 12 Apr 2018:

Hi,

Thank you for taking the time to review our services at Harvey House - hearing reviews like yours makes us so proud.

Kind regards,

Group Hospitality Officer

Both myself and my wife are very pleased with Harvey House. Visiting my mother in law in the home is a very nice experience. It is warm comfortable and well decorated. The staff are very caring, very helpful, and nothing is too much trouble. My mother in law is happy, contented and enjoys the food. The other residents seem to be doing well also, which is corroborated in conversations we have with members of their families. Would certainly recommend to anyone.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Thank you for your wonderful review - we welcome and appreciate all feedback.

Kind regards,
Sophie Ferguson

A very caring home. My mum was very happy there. The staff were excellent. Nothing is too much trouble. We couldn't have found a better care home. Everyone from the cleaners to the matron were helpful, kind and extremely patient.
Top marks to everyone at Harvey House.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.8 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Thank you for taking the time to review us on carehome.co.uk.

We welcome and appreciate all feedback.

Kind regards,
Sophie Ferguson

My mother is extremely well looked after. The staff are very caring and obviously enjoy their work. The love that is shown to the residents really shows through.
I feel 100% happy with this home and feel very lucky that my mother is being looked after here in her final years.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.8 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Thank you for taking the time to review us on carehome.co.uk

We welcome and appreciate all feedback.

Kind regards,
Sophie Ferguson

Generally very good. Have had one upset but this was quickly sorted out quite satisfactorily.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.3 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Hello Thomas

Thank you for taking the time to review us on carehome.co.uk

We welcome and appreciate all feedback.

Kind regards,

Sophie Ferguson

The care home is wonderful. Mum has been in Harvey House for twelve years and been treated very well in all those years.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 01 May 2018:

Dear Ms Hendrie,

Thank you for taking the time to review us on carehome.co.uk

We welcome and appreciate all feedback.

Kind regards,
Sophie Ferguson

The staff are very helpful and do a good job!

How likely would you be to recommend Harvey House? Likely

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Average Rating:   4.3 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 27 Feb 2018:

Hi Sally,

Thank you for taking the time to review our services, we welcome and appreciate all feedback.
We are very proud of all of our staff and reviews like this make us even more so.

In two words " Very Good".

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 27 Feb 2018:

Hello John,

Thank you for taking the time to review our services, we welcome and appreciate all feedback.

I have been a regular visitor to see my husband for two years. He has settled and happy. The staff are extremely helpful, always very professional. The rooms are always clean with fresh bedding. The food is to a high standard with choices. They have regular activities and the door is open for visitors to get involved and join in with garden fetes etc. The office door is always open for communication between the management and myself.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.8 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 27 Feb 2018:

Hello Maureen,

Thank you for taking the time to review our services at Harvey House. We appreciate and welcome all feedback.
Thanks again for such a positive review, it is great to hear that your Husband is settled and happy.

Nice clean environment, friendly and staff are very helpful.

How likely would you be to recommend Harvey House? Likely

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Average Rating:   3.8 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 27 Feb 2018:

Hi Albert,

Thank you for taking the time to review our services at Harvey House. We appreciate and welcome all feedback.

If you have any future suggestions please make them known.

The care home is clean and fresh looking. Visiting is allowed at any time. The staff are always cheerful and helpful.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.4 out of 5

Sophie Ferguson, Hospitality Officer at Harvey House responded to this review on 27 Feb 2018:

Hello John,

Thank you for taking the time to review our services. We appreciate and welcome all feedback. If you have any future suggestions please make them known to us.

I was very impressed with the staff at Harvey House. They were genuinely caring and thought of our needs as the family as well as those of my partner's mother. We felt she was in a safe place where the staff would be friendly and kind to her. We couldn't have asked for better support when she was put on end of life care.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.3 out of 5

My mum first went to Harvey House for a months respite care. We were very keen as a family for her to stay there permanently as she had settled in very well and the staff were amazing with her. Sadly mum passed away after only being a resident for 3 months but the care she received and the support provided for our family will remain in our hearts much longer.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.6 out of 5

Unfortunately, we had to find a home to care for mum at very short notice. This was the only home with a room and we were so lucky. Mum settled very quickly and enjoyed the short time she had left. The staff cared for her as if she was their mum, they also looked after her family too. At the end, they were so caring to all of us. One of the senior staff even came in early to see mum before the undertaker arrived.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has been in Harvey House since February 2016. He is happy and very well cared for. The home is very welcoming and the staff are friendly and very professional. His needs are met i.e medication, cleanliness with a light bright room. He enjoys his food, has choices and gets tea coffee whenever he wants.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   4.8 out of 5

Brilliant home. My grandad says he wishes he had moved in earlier! Lovely atmosphere, very homely. Staff that genuinely care for the residents, I have been particularly impressed with the amount of activities they have. Granddad is very happy which makes me happy. He speaks very highly of the food. He always enjoys it.

How likely would you be to recommend Harvey House? Extremely Likely

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Average Rating:   5 out of 5

My gran has been at Harvey House for around 5 years now. She enjoys living at Harvey House, she gets on well with the staff and enjoys taking part in the activities and trips out. She is always happy when I see her and she tells me all that she has been doing and whats been going on.

How likely would you be to recommend Harvey House? Likely

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Average Rating:   4.7 out of 5

Natalie Vive-Kananda, Development Director at Harvey House responded to this review on 08 Oct 2015:

Thank you so much for your well wishes and feedback on Harvey House. We hope that your Grandmother continues to enjoy her stay with us at Harvey House. If there is in any way in which we could improve her stay, please do not hesitate to contact us.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

November 2013

Dignity Award

Recipient: Harvey House

Date: Thursday 28 Nov 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harvey House