Saffron House

2a High Street, Barwell, Leicester LE9 8DQ
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8.8 21 Reviews
  • Saffron House, Leicester
Saffron House has been purpose-built for residential care, at the same time as specialising in provision for adults diagnosed with dementia.

A wide range of specialists monitor personalised care packages for up to 48 adults, all of whom enjoy en-suite rooms with their own TV and phone points.

The mission of all Minster Care Management Limited accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca O'Neill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Anytime to suit visitors.

Parking

  • Private car park on site

Saffron House Reviews (21)

8.8

Saffron House has a Review Score of 8.8 (8.831) out of 10, based on 5 reviews in the last 2 years.
Over all time Saffron House has 21 reviews.

Overall Experience
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Reviewer Connection to Saffron House
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Total of 21, showing 1-20
Review from Karen A (Stepdaughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the staff in Saffron House they are all so friendly and caring .
I broke my leg in October and unfortunately I was unable to visit but the staff kept me in touch with updates .
The lady on reception is always very friendly too
Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your comments. The staff team always try to do their best for our residents. It is good to see you visiting again.

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Review from J C (Granddaughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, staff are super friendly and helpful. A lovely place for my grandmother to live. She talks very highly of the staff, the food and the activities.
I would highly recommend Saffron House to people in need of this service.
Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that your grandmother is happy.

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Review from Adrian M (Son of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing at Saffron House and could not do enough for my mother. Thank you all.
The nurse was very helpful at a difficult time for our family. We were aloud to come and go as though it was her own home.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your kind words. We're so pleased to hear that the team at Saffron House provided wonderful care and support for your mother. Your appreciation means a lot to us. Kind regards, Rahi.

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Review from M J (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Saffron House for few weeks. She has really settled well and the staff are so thoughtful and kind. The manager is very approachable and the activity person is really bubbly, she works really hard in getting mum to take part in the lounge
Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your review. On behalf of the entire team, we are really pleased to hear that your mum has settled and is happy at Saffron House.

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Review from M P (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Saffron House is a very caring, happy and relaxing place for the elderly. Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from Malcolm D (Brother of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had very severe dementia and was unable to care for herself at home. She passed away recently. During all this time she was cared for by the carers and senior carers with respect and nothing was too much for them. They thought an awful lot of her and treated her as they would have done for
a family member. We had no worries, as we know she was safe and very well looked after. They kept us informed of any health problems and made sure they were brought to the attention of ourselves and the medics. Overall, it was a warm and very friendly care home for my sister and for ourselves. I'm glad she went into Saffron House and thank all the staff, managers and carers for how they looked after her. I would have no worries recommending Saffron House because of this care they gave. It was excellent.
Reply from Rahi Joshi, Marketing Associate at Saffron House

I am sorry for your loss. We are pleased that your sister was comfortable with the care provided. Thank you for your kind words, I will pass them on to the home team. Kind regards.

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Review from A W (Grandson of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home clean and tidy and the staff very friendly and helpful - always happy to help.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your feedback. We are delighted to know your loved one is satisfied with our service; our team maintains high-quality care for all residents. I will pass on your feedback to the home team.
Kind regards.

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Review from Barry M (Son of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very well looked after, and the staff are fantastic. I would recommend Saffron House.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your sharing your experience with us and are happy to know your loved one was comfortable with her tailored care at Saffron House. I will pass your feedback on to the home team.
Kind regards.

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Review from Steven F (Son-in-law of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came into the home back in May this year. She was very anxious when she arrived, but the care and treatment she has received have been excellent. Whenever I come to visit, she is full of smiles. When I visited last week, she said how the staff always offer to help me, and it was lovely
to see all the residents enjoying the entertainment that comes into sing.
Reply from Rahi Joshi, Marketing Associate at Saffron House

We are pleased to know our tailored care plan helped your mother-in-law. We appreciate your kind feedback, and I will pass it on to the home team.
Thank you.

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Review from Sylvia C (Friend of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been at Saffron House for a few months now. She is very happy there, and she likes all the staff and the food. Her room is lovely with her pictures on the wall, and it is cleaned every day.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your kind review. We are delighted to know your friend is settled in and comfortable with us, and we ensure to maintain the best care possible for all our residents.
Kind regards.

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Review from Lauren F (Granddaughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved into Saffron House in June and is so happy. The staff are kind and caring and always make her smile. Her room is clean and tidy, and we are always welcomed with a smile.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Dear Lauren, thank you for writing to us. We are delighted to know you are satisfied with our service. We ensure to maintain the best care possible for every resident. I will pass your kind sentiments to the home team.
Kind regards.

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Review from John C (Son of Resident) published on 20 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness my mum receives are excellent from the manager and all of her staff. Nothing is too much trouble. Always greeted with a smile from everyone, and always kept extremely well informed of any problems/health issues. We never have any worries about Mum as we know she is in very safe
hands. Would highly recommend this home to anyone as feel it is of a standard that all care homes should aspire to.
Reply from Rahi Joshi, Marketing Associate at Saffron House

Dear John, we are pleased to hear your thoughts; thank you for such kind words. Your message is passed to the team, and they are glad to hear these words of kindness.
Regards.

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Review from Dennis P (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been pleasant and helpful.
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Review from J M (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not praise the home enough for everything they have done for Mum and keeping her safe during these uncertain times. The visits have been well organised and very efficient.
Staff have done a great job, even when the family’s turned up out of the blue during my visit, they still tried to accommodate
them where they could. Staff have been amazing, well organised by management. I praise the admin who managed to cope with all us family members trying to get visitors just before lockdown. Thank you.
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Review from S J (Son of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
These care staff are very good and attentive to my mum from what I seen so far and can’t fault that. The only issue really I have is with the booking system to see mum as I when I called yesterday I was told 'I can’t book today and that I will have to call Monday as I think it’s booked for next week'
(I was told booking is all done by computer so to be told I 'think', in my eyes was personal). I was so upset by the way I was dealt with so my stepdad called and he was booked in where I was told they couldn’t, to my surprise. I was promised callbacks twice which I never received. Admin told my stepdad 'he will turn up won't he as I cancelled twice.' I explained and called to cancel that I had migraines which I lost my sight and I have 4 or 5 a month. Unfortunately, I had these migraines on the day. So for the admin team not very sympathetic by their comments to my stepdad and this is pure without prejudice. I just feel that they didn’t want to deal with me and saw me as hindrance.
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Review from Rob H (Son-in-law of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to put my father and mother in law in Saffron House for respite care after mother in law had a fall.
They were both respected and treated with dignity from all members of staff.
We and they found the staff very friendly and we could not fault the care that was provided to them during their
four week stay.
Reply from Warren Canicon, Regional Operations Manager at Saffron House

Many thanks for completing a review for Saffron House and for your kind words. We are glad your father and mother-in-law enjoyed their stay at Saffron House. Should you require support with your father or mother-in-law in the future please do not hesitate to contact us and we will be happy to help.

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Review from Joan (Daughter of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Saffron House for six months with severe dementia. The care provided by the staff has been excellent and the facilities are very good. After a short stay in Saffron House my father passed away there in March 2016 and the end of life care provided by the staff was excellent.
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Review from Marilyn (Daughter of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum suffers from dementia and her sight and learning are not good and also limited mobility. After visiting 5 homes we chose this one and have never regretted our choice. All our family have been welcomed by the staff whatever time we visit. The care my mums is given is excellent. She is always clean
and comfy and cared for well medically. The food is excellent and her room clothes etc are lovely. Most importantly we are kept well informed by staff of how she is and any medical problems etc. Well done all of you for the excellent care given.
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Review from Lynn M (Daughter of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been living at Saffron House for 18 months. The carers and staff are wonderful. Very kind and caring and mum has been as happy as someone who has Alzheimer's can be.
She enjoys the food and activities such as singers and entertainers, Pat the dog and church services. The home has experienced
some management issues in the past but the home are working really hard to address these and things are going well.
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Review from H (Daughter of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Saffron House for 18 months and I have always found the staff very very caring. When she had a fall they phoned me straight away. Before we set off in the ambulance they made sandwiches for us to take in case we were in there a long time. The entertainment is very good singers,
animals, bingo etc. I cannot fault all of the staff and hope mum is happy there for many years to come.
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Current Review Score: 8.8 (8.831)

Overview of Review Score

The Review Score of 8.8 (8.831) out of 10 for Saffron House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Saffron House is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.021 Points relating to the number of positive Reviews for Saffron House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Saffron House

What types of Care is Saffron House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Saffron House have?

There are 48 Single Rooms.

What are the Facilities & Services at Saffron House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saffron House to the centre of Leicester?

10.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron House to verify any information. View our terms and conditions. Saffron House has an Enhanced Service - more info.