






Saffron House has been purpose-built for residential care, at the same time as specialising in provision for adults diagnosed with dementia.
A wide range of specialists monitor personalised care packages for up to 48 adults, all of whom enjoy en-suite rooms with their own TV and phone points.
The mission of all Minster Care Management Limited accommodations is to provide a home that feels like home, without compromising on the quality of care.
Care Provided by Saffron House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Saffron House for full pricing details and T&Cs.
Contact Saffron House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Rebecca O'Neill(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (48)
Visiting
- Anytime to suit visitors.
Parking
- Private car park on site
Saffron House Reviews (26)
Saffron House has a Review Score of 9.2 (9.152) out of 10, based on 9 reviews in the last 2 years.
Over all time Saffron House has 26 reviews.
In terms of potential improvements I would say that the lounge area could have a nicer feel and the TV arrangements would certainly benefit from a rethink and some investment.
Thank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that you are happy with the care provided to your mother. We will take on your feedback regarding the lounge area and TV arrangements.
Saffron House is a very caring, happy and relaxing place, my mum has settled in really well, and the Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in. The staff are always very welcoming and helpful.
Thank you for your kind words. We are glad to know that your mum is well settled at Saffron House. We will make sure to pass on your kind review onto the team.
I would like to start by saying how kind, caring and approachable all the staff are. Nothing ever feels too much trouble, and the way they support my stepdad, particularly with his dementia, is genuinely appreciated. It gives our family great reassurance knowing he is so well looked after.
However, I do want to raise an ongoing concern regarding laundry. On numerous occasions, the clothes in his wardrobe are not his, and sadly some of his own clothes have gone missing despite all items being clearly named. I completely understand how busy the home is and that staff are caring for many residents, but this has become quite frustrating and upsetting over time.
I wondered whether a simple solution might help prevent this continuing. For example, providing each resident with their own washable laundry bag kept in their room, which could then be placed directly into the washing machine. Separate bags for whites and colours could make this even and reduce items being mixed up .
Thank you for your thoughtful feedback. We are pleased to hear that you are happy with the care and comfort provided for your Stepdad at Saffron House. We are very sorry to hear about the ongoing concerns and will take any necessary actions if required.
We were slightly apprehensive about mum going into a care home as reviews didn't seem great. However in the few weeks she has been in she has been cared for well and overall I'm pleased with the care as is my mum.
Thank you very much for your kind words. We're pleased to hear that both you and your mother are pleased with our care provided. Kind regards.
As an occupant who is free of medical complaints, I require little attention from staff. Breakfast, lunch (12.30pm) two course (always inc. two vegetables) a tea (4.30pm) which offers savoury & sweet content, & an optional supper (8pm-10pm). All medicines are individually provided; doctor visits on Wednesdays for anybody. We can visit shops easily, accompanied by an escort, distant forays (funerals, weddings etc) are also possible. Bedrooms, inc beds are maintained.
Thank you so much for your kind review. Our staff take pride in their care, and we're so happy to hear that you're pleased with your time here with us.
He is always clean and his room spotless.
Couldn't wish for more.
I like that they all know him (infamously?) and he's always called by his name and treated respectfully.
Thank you so much for your kind words. We're glad to hear that both you and your father are happy with the home and staff. Kind Regards.
I would highly recommend Saffron House to people in need of this service.
Thank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that your grandmother is happy.
The nurse was very helpful at a difficult time for our family. We were aloud to come and go as though it was her own home.
Thank you for your kind words. We're so pleased to hear that the team at Saffron House provided wonderful care and support for your mother. Your appreciation means a lot to us. Kind regards, Rahi.
Mum has been in Saffron House for few weeks. She has really settled well and the staff are so thoughtful and kind. The manager is very approachable and the activity person is really bubbly, she works really hard in getting mum to take part in the lounge
Thank you for your review. On behalf of the entire team, we are really pleased to hear that your mum has settled and is happy at Saffron House.
Saffron House is a very caring, happy and relaxing place for the elderly. Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
My sister had very severe dementia and was unable to care for herself at home. She passed away recently. During all this time she was cared for by the carers and senior carers with respect and nothing was too much for them. They thought an awful lot of her and treated her as they would have done for a family member. We had no worries, as we know she was safe and very well looked after. They kept us informed of any health problems and made sure they were brought to the attention of ourselves and the medics. Overall, it was a warm and very friendly care home for my sister and for ourselves. I'm glad she went into Saffron House and thank all the staff, managers and carers for how they looked after her. I would have no worries recommending Saffron House because of this care they gave. It was excellent.
I am sorry for your loss. We are pleased that your sister was comfortable with the care provided. Thank you for your kind words, I will pass them on to the home team. Kind regards.
I found the home clean and tidy and the staff very friendly and helpful - always happy to help.
Kind regards.
Mum was very well looked after, and the staff are fantastic. I would recommend Saffron House.
Kind regards.
My mother-in-law came into the home back in May this year. She was very anxious when she arrived, but the care and treatment she has received have been excellent. Whenever I come to visit, she is full of smiles. When I visited last week, she said how the staff always offer to help me, and it was lovely to see all the residents enjoying the entertainment that comes into sing.
Thank you.
My dear friend has been at Saffron House for a few months now. She is very happy there, and she likes all the staff and the food. Her room is lovely with her pictures on the wall, and it is cleaned every day.
Kind regards.
My nan moved into Saffron House in June and is so happy. The staff are kind and caring and always make her smile. Her room is clean and tidy, and we are always welcomed with a smile.
Kind regards.
The care and kindness my mum receives are excellent from the manager and all of her staff. Nothing is too much trouble. Always greeted with a smile from everyone, and always kept extremely well informed of any problems/health issues. We never have any worries about Mum as we know she is in very safe hands. Would highly recommend this home to anyone as feel it is of a standard that all care homes should aspire to.
Regards.
All staff have been pleasant and helpful.
Staff have done a great job, even when the family’s turned up out of the blue during my visit, they still tried to accommodate them where they could. Staff have been amazing, well organised by management. I praise the admin who managed to cope with all us family members trying to get visitors just before lockdown. Thank you.
These care staff are very good and attentive to my mum from what I seen so far and can’t fault that. The only issue really I have is with the booking system to see mum as I when I called yesterday I was told 'I can’t book today and that I will have to call Monday as I think it’s booked for next week' (I was told booking is all done by computer so to be told I 'think', in my eyes was personal). I was so upset by the way I was dealt with so my stepdad called and he was booked in where I was told they couldn’t, to my surprise. I was promised callbacks twice which I never received. Admin told my stepdad 'he will turn up won't he as I cancelled twice.' I explained and called to cancel that I had migraines which I lost my sight and I have 4 or 5 a month. Unfortunately, I had these migraines on the day. So for the admin team not very sympathetic by their comments to my stepdad and this is pure without prejudice. I just feel that they didn’t want to deal with me and saw me as hindrance.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Saffron House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Saffron House.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Saffron House
What types of Care is Saffron House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Saffron House have?
There are 48 Single Rooms.
What are the Facilities & Services at Saffron House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Saffron House to the centre of Leicester?
10.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron House to verify any information. View our terms and conditions. Saffron House has an Enhanced Service -more info.