Arbor House

High Street, Evington, Leicester LE5 6SH

Arbor House provide residential care to adults aged over 65 and those living with dementia.

They are also able to support people living with mental health conditions, physical disabilities and sensory impairment.

Group: Leicestershire County Care Ltd

Person in charge: Mary Mika (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Near Public Transport • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Arbor House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Arbor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Arbor House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.651 for Arbor House is calculated as follows: ( (59 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Arbor House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Arbor House has a Review Score of 9.4 (9.401) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arbor House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arbor House

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Stepmother of Resident/Service User
    1

My sister is suffering from Parkinson's. She has been in Arbor House for 2 years now. She took a while to settle in but she is very happy there now. She tells me the staff are very kind and caring. I and my wife visit once a week and nothing is too much trouble for the staff. The carers are always ready to help and very friendly with visitors. My sister tells me she looks forward to her meals.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Sophie Ferguson, Group Hospitality Officer at Arbor House responded to this review on 29 Mar 2018:

Hello M B,

Thank you for taking the time to review our services. We are proud of our home and our staff but hearing reviews like this makes us even more so.

Thank you - if you have any suggestions in the future please make them known.

Kind regards,

Sophie Ferguson
Group Hospitality Officer

My stepmother loves Arbor House, everyone is so friendly and supportive. She has lived there since December 2016 and intends to stay there. The home is very clean, and the rooms are ideal. My stepmother, for the first time since her 3rd husband passed away, feels safe and enjoys being around the other residents and staff. She is happier now than she has been in the nine years previous.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sophie Ferguson, Group Hospitality Officer at Arbor House responded to this review on 29 Mar 2018:

Hello Geraldine,

Thank you for taking the time to review our services. Health, Well Being and Safety to our Residents is so important to us so hearing your feedback makes us feel especially proud.

Thank you - if you have any suggestions in the future please make them known.

Kind regards,

Sophie Ferguson

On my visits to Arbor House Evington, Leicester, I have found the staff to be extremely friendly and helpful. The interaction that they have with the residents is kind and very caring. What I have seen of the food is good. There is a good variety and choices are given. They make every effort to keep residents occupied with activities etc. Iw ould recommend Arbor House highly.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

Sophie Ferguson, Hospitality Officer at Arbor House responded to this review on 01 May 2018:

Thank you for taking the time to review us on carehome.co.uk.

We welcome and appreciate all feedback.

Kind regards,
Sophie Ferguson

My father is cared for 24/7 physically, emotionally and intellectually. He is always well-kept and his room is neat and tidy.

All the staff know my dad by name and it makes him really happy.

Thank you.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Sophie Ferguson, Hospitality Officer at Arbor House responded to this review on 19 Feb 2018:

Hello Anisa,

Thank you for taking the time to review us and our services, we really appreciate and welcome all feedback. It is a pleasure to us all to care for your Father.

Kind regards,

Hospitality Officer

As a family, we were very anxious about putting our mother into a care home but our anxieties were soon reassured when we came to Abor House. All of the staff have been wonderful and caring and they have made her feel very welcome. We would highly recommend this care home to anyone in this situation.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Arbor House responded to this review on 19 Feb 2018:

Hello Vicky,

Thank you for taking the time to review our services. We appreciate and welcome all feedback. We are very proud of all of our staff and hearing comments like yours makes us even more so.

If you have any future suggestions please make them known.

Kind regards,

Hospitality Officer

A friendly and nice home. Always clean and fresh. Helpful staff. Any problems, staff do their best to sort things out. A pleasure to visit. Security for rooms should be a bit better.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Excellent care, very friendly and compassionate. Nothing is too much trouble.

How likely would you be to recommend Arbor House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Arbor House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arbor House