Arbor House

High Street, Evington, Leicester LE5 6SH
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9.8 40 Reviews
  • Arbor House, Leicester
Arbor House is situated within the heart of Evington Village. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. Its quiet, semi-rural location means residents can continue to enjoy being a part of the local community for as long as they wish.

The home has five comfortable lounges, a light and modern dining room and each of the bathrooms has been designed with ease of access in mind. With carefully designed secure patios areas and sheltered garden rooms offering the perfect spot for relaxing or spending time with friends.

Their main aim at Arbor House is to provide you or your loved one with a caring, safe, and homely environment. As a family run home, comfort, happiness, and security are at the heart of all that they do. With this in mind, They operate according to clear policies and procedures designed to produce a high-quality service and Arbor House measures its success by the satisfaction of its residents.
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Care Provided by Arbor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1172 – £1400
  • Self-Funded Residential Dementia Care: £1172 – £1400
  • RESPITE Self-Funded Residential Care: £1172 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1172 – £1400

The fees are charge based on the individual assessment.

These prices are only a guideline, please contact Arbor House to find out the exact price for your requirements.

Contact Arbor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Arbor House to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Gladys Donkor-Blanke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Limited parking available on site

Arbor House Reviews (40)

9.8

Arbor House has a Review Score of 9.8 (9.782) out of 10, based on 10 reviews in the last 2 years.
Over all time Arbor House has 40 reviews.

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Reviewer Connection to Arbor House
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Total of 40, showing 1-20
Review from Janet W (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is cared for and looked after 100%, the staff are always very helpful and share with us information at all times..love it how the care home involve us with parties etc to see how everyone interacts as it must be very challenging at times ...
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Review from Angela V (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Arbor House for 9 months, prior to her passing in March. During the initial transition of mum finding herself in a care home, after leading an independent life, she could be a very difficult lady. However, the staff showed patience, compassion and I knew that mum was in a
safe and caring environment.
The staff are all very friendly and whilst mum didn't participate in many activities; there always seemed to be plenty to keep those, who were able and willing, active.
I would recommend anyone struggling with a loved one with dementia to entrust them into Arbor House.
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you for sharing your heartfelt experience with Arbor House. Your kind words highlight the dedication and compassion of our staff, who strive to provide a safe and caring environment for all…read more
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Review from Martin F (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into the care home in March after a hospital stay and time in rehab. As a family, we're so happy with the care he's received. He's always well kept-freshly shaven, well dressed, and physically cared for. All of his needs are met, and he's truly happy there. The staff are kind and considerate,
and there's always someone present in the lounges, engaging with residents. It's lovely to hear the friendly communication throughout the home. From the start, staff made us feel at ease, showing us his room and making it as comfortable as possible. The home is spotless and always smells fresh. Having a loved one in care can be daunting, especially as my daughter has worked in the sector and knows not all homes are like this. But this one is exceptional. We feel completely reassured knowing my dad is safe, content, and well looked after.
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you so much for your kind and thoughtful feedback. Were truly delighted to hear how happy your dad is and how reassured your family feels since his move to our home.Our team works hard to…read more
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Review from B S (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been over a year since my last review of Arbor House. My mother has been a resident for over six years now and I continue to have full faith in the level of care that the home, it's staff and management provide for her. My mother's health is deteriorating but she continues to be well looked after.
The staff treat my mother with respect and kindness. They engage with my mother and are happy and smiling when interacting with her. The home itself remains clean and tidy and is very well run by the manager and her team of staff. If there are any health issues with my mother I am always contacted promptly and kept informed on how my mother is.
I can only visit at weekends but I continue to not worry about my mother as I know she is being well looked after at Arbor House. Many thanks to all who give me peace of mind that mum is ok!
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you for taking the time to share your thoughts with us. We truly appreciate your continued trust and support over the years.It's heartening to hear that you feel confident in the care your…read more
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Review from Barbara W (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums care has been superb, The carers are very caring and helpful.
She is mostly settled and in her anxious moments she is reassured.
I visit very often and have seen the manager and staff under lots of different, trying circumstances,
they work quickly and together to right any situation.
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you for your kind words. We're so pleased to hear that your mum is receiving the care and reassurance she needs, especially during anxious moments. It's also encouraging to know you've witnessed…read more
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Review from A F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the care of this wonderful home for over five years
As she is now in latter stages of Alzheimer's and requires more care and attention I couldn't ask for more from the staff at Arbor House.
They are always cheerful and welcoming and the home is kept spotless and clean.
In this
era of diminishing NHS services, it's a comfort that a doctor visits every week and medical treatment is always speedily administered.
Thank you everyone for your care and compassion
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you for your kind words and continued trust over the past five years. We're so pleased to know your mum is receiving the care and attention she needs, especially during this stage of her…read more
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Review from C O (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arbor House management team are outstanding, this reflects in the way the home is run. Cleanliness is fantastic.
My father has been a resident for 12 months, in that time he has been cared for extremely well. He is looked after with his personal care and is fed very well.
Reply from Glady Donkor-Blanke, Manager at Arbor House
Thank you for your review. We're so pleased to hear that you've had a positive experience with Arbor House. Our staff works had to create a welcoming and compassionate environment, and it's always…read more
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Review from Ed C (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the care home highly enough. Mum was at Arbor House from September 2021 to when she passed away a couple of weeks ago. She was happy, contented, calm and dignified throughout her stay and she was looked after wonderfully. When her time came, the staff were so kind and thoughtful and
genuinely moved by her passing. It was so touching and so typical of the care Mum received. She was always clean, happy, well-fed, well looked after and the staff really, really cared about her and wanted the very best for her. The manager was always so helpful and welcoming and was a tower of strength at such a difficult time.
I can look back at Mum's time at Arbor House with joy and know that she was settled, happy and content - we could not have wished for a better place for Mum and cannot recommend the home highly enough. Thank you to everyone at Arbor House for your outstanding care.
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Review from J M (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I Would like to leave a review of the lovely care my mum received at Arbor House Leicester. Mum passed away at Arbor house at the beginning of April, the care my mum and I received was second to none, it’s hard to put into words how good they were. They looked after her for 2 years, in that time mum
was happy safe spotlessly clean and well fed, my family and myself are very grateful for all they did for mum, all the staff were so kind and caring. Thank you so much.
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Review from C G (Niece of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a temporary resident at Arbor House Care Home from October 2023 to December 2023.
During her stay she received excellent care from the care team, the catering staff, and the admin team, under the very capable supervision of the home manager.
The staff were very attentive, working hard
to get my Aunt's extremely high blood sugar levels under control, liaising daily with the GP, and community nurses. The staff also ensured that her diet was tailored to her specific needs, and I was kept regularly updated and informed of all relevant issues, both by phone and verbally during my visits.
On my aunt's behalf, I would like to express my sincere appreciation for her care during her stay at Arbor House and say 'thank you very much' to every individual involved in looking after her. Her care was second to none, and the manager is an excellent home manager who shows diligent consideration for both her staff and the residents.
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Review from Craig K (Son of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at Abour House for the past 12 months, and after an initial settling-in period, she is now thriving at Abour House. We have always found the care home to be very welcoming, and the staff are always friendly and caring.
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Review from Adam S (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living in Arbor House for several years now. Having visited half a dozen or so different homes, Arbor House was clearly the best option for her for a variety of reasons. And nothing has occurred since for me to question that judgment. The home appears to have a “happy” calm atmosphere,
and that must be due to the wonderful staff led by the manager. The staff are warm, patient, obliging, friendly and caring to residents and visitors alike. But the home is also professional and efficient; the building is always clean and well-maintained. The communication with resident’s families is very good. Arbor House itself is situated in a nice, quiet and peaceful setting. The bedrooms are pleasant and functional, and there are plenty of spacious communal rooms for residents to relax and meet their family and friends. Most importantly, the residents appear to be in a safe environment. I hope my mother will be able to continue living in Arbor House for the foreseeable future.
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Review from Lisa-Jayne E (Granddaughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana was a resident at Arbor House for nearly 5 years. Sadly, she passed away on Sunday 30th April, aged 98. I cannot speak highly enough of the care that the manager and the team provided to my lovely Nana. They always showed her so much love and attention and she always had a smile on her face.
Seeing the way that the staff interacted with her, melted my heart. Also the support that you gave to my family and I when my nana was ill, was fantastic.
Thank you for making her as comfortable as you did, throughout her time with you. You were never phased when she was awkward, you always just laughed and looked after her, as if she was related to you all! My nan loved each and everyone of you. We are devastated that she has left us but can rest easy knowing that she was in your expert hands, and loved by you all. I will miss seeing you all on my visits. Eternal thanks to you all, keep up the excellent work, love always.
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Review from Sandra S (Stepdaughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Though our step mum was at the home for a short time, she settled in well. We would like to thank all staff for the wonderful care given to our step mum. Our step mum would always tell us about a member of staff who she called smiler. Thanks again for all the dedicated care.
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Review from Ella Y (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is amazing. There is a very definite feeling of well-being and fun at Arbor House, as well as being professional and on the ball. My mum has been here for only a couple of months, but she settled in very quickly and is happy and safe. The first day we went, the residents in the dining room
were singing 'why are we waiting', and the staff were laughing with the residents. One of the carers was dancing and singing. There were several tables, all with different colourful tablecloths on. As soon as you walk in, you spot the vibrant-coloured walls. Apparently, people with dementia like bright colours, so each room is decorated with a different theme but colourful, homely and spotlessly clean... lots of flowers around the place and marvellous Christmas decorations. There are pressure mats so that an alarm goes off to the staff when someone gets out of bed at night. We looked at an awful home, and this is a shining star by comparison. I feel relieved that Mum is being really looked after.
Reply from Cherrill Tyrer, Operations Manager at Arbor House
Thank you for taking the time to complete the review. It is always so nice to hear positive and kind words about our teams, and so pleased your loved one is settled and enjoying their new home. I will…read more
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Review from Janet N (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
No amount of words could ever express our appreciation and gratitude to you. Thank you for all that you did for our Mum for the care, support and kindness you gave to her during her stay with you, it meant so very much to us. "You are very special people". We will always treasure the time Mum spent
there with you. Thank you for your wonderful care.
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Review from H C (Daughter of Resident) published on 3 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Arbor House since the beginning of August. She struggled to settle in the first couple of weeks but the care staff were amazing with her. Patient, understanding and very caring which has resulted in mum being so much more settled now. Every member of the care team I've interacted with
has been helpful, compassionate and so friendly. Nothing is too much trouble for them and they always have a warm friendly welcome for me. It's clean, tidy as well as bright and cheerfully decorated. They are an amazing team.
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Review from Lynda P (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has just had 2 weeks respite care in Arbor House. The home itself was clean, tastefully decorated and comfortable. The Manager and staff went above and beyond, doing all they could to care for all of my Mum's needs while she was there. I can't thank them enough for their dedication and hard work.
I just wish she would have stayed a little longer because I'm sure her health issues would have improved.
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Review from Deborah H (Daughter of Resident) published on 29 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Arbor House for just over a month now after being diagnosed with dementia. The care she has received whilst being there has been second to none. I’m always greeted with a smile & made to feel welcome, it’s like visiting my mum in her own home. All staff go way beyond their
duties to make my mum feel safe & happy, the manager is very hands on with all care of the residents. I cannot praise every single one of them enough.
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Review from R C (Son of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Arbor House for over 5 years and she has always been very happy there. She tells me that the staff are friendly and that the food is good. Since becoming a resident she has received prompt medical treatment when needed and the staff have always kept our family well informed
about any issues regarding her health and well-being. When visiting I have often seen staff deal with residents' concerns and needs positively, encouraging them with compassion and gentle humour which I know my own mother appreciates. When visiting, our family have always been made to feel welcome by management and staff alike. We very much appreciate the good care received by mum especially over the past couple of years when it has been very difficult for everybody.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Arbor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Arbor House is calculated as follows: ( (97 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Arbor House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Gladys

Gladys Donkor-Blanke

Job Title: Home Manager Joined: 2015

Gladys is the home's manager. Gladys has been with the company for 10 years and runs a very friendly, inviting home for residents and their families and friends to visit. Gladys takes pride in her home and ensuring the residents are provided with the highest standard of care.

Frequently Asked Questions about Arbor House

What types of Care is Arbor House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Arbor House have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Arbor House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbor House to the centre of Leicester?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbor House to verify any information. View our terms and conditions. Arbor House has an Enhanced Service - more info.