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The home has five comfortable lounges, a light and modern dining room and each of the bathrooms...
Care Provided by Arbor House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are charge based on the individual assessment.
The price(s) shown are provided by the care home. Contact Arbor House for full pricing details and T&Cs.
Contact Arbor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Leicestershire County Care Ltd
- Private Owned
Person in charge
- Gladys Donkor-Blanke(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Parking
- Limited parking available on site
Arbor House Reviews (42)
Arbor House has a Review Score of 9.6 (9.613) out of 10, based on 10 reviews in the last 2 years.
Over all time Arbor House has 42 reviews.
What an excellent team! We saw some awful care homes so we know that Arbor House is a real find. They understand Dementia and they make life as fun as they can. It was Mums birthday this week and the whole atmosphere was one of a party and singing. The lovely young carers have stunning voices and were happy to sing happy birthday again and again as Mum would forget that it had already been sung several times. They make a big fuss of her. I am sure there are quieter relaxed days as well. Mum has been there for about 3 years now. She is well dressed, clean, her room is always clean and tidy and her bed made. Mums friends from church are all welcome to visit. The staff are supportive, welcoming, empathetic, kind and respectful. If Mum says she doesn't want to do something they listen to her. Sharni is parcularly lovely - answers any questions & is a delight. I have been unwell recently and not able to see her as often as before but I know she is in safe hands.
My father has been a resident at Arbor House for nearly 2 years and in that time he has settled in very well and thinks he is on holiday and staying in a hotel. Any concerns that I have raised about my fathers health such as his deteriorating mobilty or hearing needs have been addressed by the team immediately and the relevent health care professionals have dealt with his needs. My father has settled in very well and he is familiar with all of the staff. Gladys has a great team who work very hard looking after all of the residents, and its a welcoming place.
He has settled extremely well, and is very happy, and his confidence has returned since his fall. He has integrated very well considering he lived alone previously and was very independent. He really enjoys the company and staff and has no complaints at all.
Mum has been living at Arbor House for approaching eight years and throughout, mum's care has been exemplary. Her needs are very different to when she first moved into Arbor House and she continues to be treated with respect and dignity by all the staff. The manager and her team of staff do an excellent job of caring for mum, they are always in good spirits and interact with mum in a friendly and affectionate manner. I am always informed promptly if there are any issues with mum's health and kept up-to-date with visits from health professionals. The staff deal with any questions I have concerning mum very quickly, which is much appreciated. The home is well managed and continues to be very clean and tidy. Thank you to all the staff for the care you give to my mum.
It was reassuring to my wife and I that she recieved the best care and attention in her final months.
The manageress Gladys and all her staff worked tirelessly to make her stay as comfortable as possible.
Thank you Gladys and staff
Mum is cared for and looked after 100%, the staff are always very helpful and share with us information at all times..love it how the care home involve us with parties etc to see how everyone interacts as it must be very challenging at times ...
The staff are all very friendly and whilst mum didn't participate in many activities; there always seemed to be plenty to keep those, who were able and willing, active.
I would recommend anyone struggling with a loved one with dementia to entrust them into Arbor House.
Thank you for sharing your heartfelt experience with Arbor House. Your kind words highlight the dedication and compassion of our staff, who strive to provide a safe and caring environment for all residents.We understand that transitioning to a care home can be challenging, and we are pleased to...
My dad moved into the care home in March after a hospital stay and time in rehab. As a family, we're so happy with the care he's received. He's always well kept-freshly shaven, well dressed, and physically cared for. All of his needs are met, and he's truly happy there. The staff are kind and considerate, and there's always someone present in the lounges, engaging with residents. It's lovely to hear the friendly communication throughout the home. From the start, staff made us feel at ease, showing us his room and making it as comfortable as possible. The home is spotless and always smells fresh. Having a loved one in care can be daunting, especially as my daughter has worked in the sector and knows not all homes are like this. But this one is exceptional. We feel completely reassured knowing my dad is safe, content, and well looked after.
Thank you so much for your kind and thoughtful feedback. Were truly delighted to hear how happy your dad is and how reassured your family feels since his move to our home.Our team works hard to provide a safe, comfortable, and engaging environment for all our residents, so it means a great deal to...
She is mostly settled and in her anxious moments she is reassured.
I visit very often and have seen the manager and staff under lots of different, trying circumstances,
they work quickly and together to right any situation.
Thank you for your kind words. We're so pleased to hear that your mum is receiving the care and reassurance she needs, especially during anxious moments. It's also encouraging to know you've witnessed our team responding calmly and effectively in challenging situations. Your continued trust and support mean a great deal to us.
As she is now in latter stages of Alzheimer's and requires more care and attention I couldn't ask for more from the staff at Arbor House.
They are always cheerful and welcoming and the home is kept spotless and clean.
In this era of diminishing NHS services, it's a comfort that a doctor visits every week and medical treatment is always speedily administered.
Thank you everyone for your care and compassion
Thank you for your kind words and continued trust over the past five years. We're so pleased to know your mum is receiving the care and attention she needs, especially during this stage of her illness. Your recognition of our teams compassion, the clean environment, and regular medical support truly means a lot to us.
I can look back at Mum's time at Arbor House with joy and know that she was settled, happy and content - we could not have wished for a better place for Mum and cannot recommend the home highly enough. Thank you to everyone at Arbor House for your outstanding care.
I Would like to leave a review of the lovely care my mum received at Arbor House Leicester. Mum passed away at Arbor house at the beginning of April, the care my mum and I received was second to none, it’s hard to put into words how good they were. They looked after her for 2 years, in that time mum was happy safe spotlessly clean and well fed, my family and myself are very grateful for all they did for mum, all the staff were so kind and caring. Thank you so much.
During her stay she received excellent care from the care team, the catering staff, and the admin team, under the very capable supervision of the home manager.
The staff were very attentive, working hard to get my Aunt's extremely high blood sugar levels under control, liaising daily with the GP, and community nurses. The staff also ensured that her diet was tailored to her specific needs, and I was kept regularly updated and informed of all relevant issues, both by phone and verbally during my visits.
On my aunt's behalf, I would like to express my sincere appreciation for her care during her stay at Arbor House and say 'thank you very much' to every individual involved in looking after her. Her care was second to none, and the manager is an excellent home manager who shows diligent consideration for both her staff and the residents.
My mother has now been a resident at Abour House for the past 12 months, and after an initial settling-in period, she is now thriving at Abour House. We have always found the care home to be very welcoming, and the staff are always friendly and caring.
My mother has been living in Arbor House for several years now. Having visited half a dozen or so different homes, Arbor House was clearly the best option for her for a variety of reasons. And nothing has occurred since for me to question that judgment. The home appears to have a “happy” calm atmosphere, and that must be due to the wonderful staff led by the manager. The staff are warm, patient, obliging, friendly and caring to residents and visitors alike. But the home is also professional and efficient; the building is always clean and well-maintained. The communication with resident’s families is very good. Arbor House itself is situated in a nice, quiet and peaceful setting. The bedrooms are pleasant and functional, and there are plenty of spacious communal rooms for residents to relax and meet their family and friends. Most importantly, the residents appear to be in a safe environment. I hope my mother will be able to continue living in Arbor House for the foreseeable future.
Thank you for making her as comfortable as you did, throughout her time with you. You were never phased when she was awkward, you always just laughed and looked after her, as if she was related to you all! My nan loved each and everyone of you. We are devastated that she has left us but can rest easy knowing that she was in your expert hands, and loved by you all. I will miss seeing you all on my visits. Eternal thanks to you all, keep up the excellent work, love always.
Though our step mum was at the home for a short time, she settled in well. We would like to thank all staff for the wonderful care given to our step mum. Our step mum would always tell us about a member of staff who she called smiler. Thanks again for all the dedicated care.
No amount of words could ever express our appreciation and gratitude to you. Thank you for all that you did for our Mum for the care, support and kindness you gave to her during her stay with you, it meant so very much to us. "You are very special people". We will always treasure the time Mum spent there with you. Thank you for your wonderful care.
Mum has been at Arbor House since the beginning of August. She struggled to settle in the first couple of weeks but the care staff were amazing with her. Patient, understanding and very caring which has resulted in mum being so much more settled now. Every member of the care team I've interacted with has been helpful, compassionate and so friendly. Nothing is too much trouble for them and they always have a warm friendly welcome for me. It's clean, tidy as well as bright and cheerfully decorated. They are an amazing team.
My Mum has just had 2 weeks respite care in Arbor House. The home itself was clean, tastefully decorated and comfortable. The Manager and staff went above and beyond, doing all they could to care for all of my Mum's needs while she was there. I can't thank them enough for their dedication and hard work. I just wish she would have stayed a little longer because I'm sure her health issues would have improved.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Arbor House.
There are no upcoming events for Arbor House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Leicestershire County Care Ltd
Accreditations
There are no accreditations posted yet for Arbor House.
Meet the Team (1)

Gladys is the home's manager. Gladys has been with the company for 10 years and runs a very friendly, inviting home for residents and their families and friends to visit. Gladys takes pride in her home and ensuring the residents are provided with the highest standard of care.
Frequently Asked Questions about Arbor House
What types of Care is Arbor House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Arbor House have?
There are 38 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Arbor House?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Arbor House to the centre of Leicester?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbor House to verify any information. View our terms and conditions. Arbor House has an Enhanced Service -more info.