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The home has five comfortable lounges, a light and modern dining room and each of the bathrooms...
Care Provided by Arbor House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are charge based on the individual assessment.
The price(s) shown are provided by the care home. Contact Arbor House for full pricing details and T&Cs.
Contact Arbor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Leicestershire County Care Ltd
- Private Owned
Person in charge
- Gladys Donkor-Blanke(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Parking
- Limited parking available on site
Arbor House Reviews (42)
Arbor House has a Review Score of 9.6 (9.613) out of 10, based on 10 reviews in the last 2 years.
Over all time Arbor House has 42 reviews.
My mum has been a resident at Arbor House for just over a month now after being diagnosed with dementia. The care she has received whilst being there has been second to none. I’m always greeted with a smile & made to feel welcome, it’s like visiting my mum in her own home. All staff go way beyond their duties to make my mum feel safe & happy, the manager is very hands on with all care of the residents. I cannot praise every single one of them enough.
Mum has been a resident of Arbor House for over 5 years and she has always been very happy there. She tells me that the staff are friendly and that the food is good. Since becoming a resident she has received prompt medical treatment when needed and the staff have always kept our family well informed about any issues regarding her health and well-being. When visiting I have often seen staff deal with residents' concerns and needs positively, encouraging them with compassion and gentle humour which I know my own mother appreciates. When visiting, our family have always been made to feel welcome by management and staff alike. We very much appreciate the good care received by mum especially over the past couple of years when it has been very difficult for everybody.
My mum started with respite care in September 2021 at Arbor House and then became a full-time resident. Mum was hesitant about going into a care home but the staff are so wonderfully caring that Mum now loves living there. She has settled well and enjoys having a sing-song with the other residents. I know it must have been immensely difficult for the staff during the Covid-19 pandemic and I am immensely grateful that they kept Mum safe during this time. The home is spotless and Mum says the food is excellent. The only improvement I would like to see at Arbor House is an activities co-ordinator so that the residents are encouraged to partake in different activities to stimulate their physical and mental well-being.
Very pleased with the way care as well as precautions re covid have been handled by both the home and its staff since my uncle entered the home for palliative care in January 2021. My aunt’s well-being since has very much improved and her stress levels equally reduced. I’ve experienced no issues giving rise for concern whatsoever.
Good care package, attentive staff, friendly, helpful and reassuring. Clean, decent meals, easy to book visiting appointments. Covid secure, safe environment. My mother seems happy and well-looked after and monitored with good feedback and communication.
My brother has been at Arbor House since July 21. He has got Alzheimer's. I will say he has not been the easiest resident for them to manage but I feel that they are doing a good job with him. They are always able to answer my questions when I call. It has been a difficult time for us all but their care and compassion is brilliant. It is not easy for any family to see their family member going through what our brother is but when you know he is being cared for by caring people it does take some of the weight off your shoulders.
My mother has been a resident for over 3 years. She has been provided with excellent care and sees Arbor House as her home. I have no concerns about my mother's daily needs being met and feel confident that she is well looked after and happy. Staff are always friendly and caring. Better video/facetime call opportunities would have been appreciated during the Covid restrictions.
At this difficult time, the staff are always on hand to talk to relatives and are working so hard to try and keep everyone safe. Thank you.
My mum came to live in Arbour House a year ago, and it’s been the perfect place for her. The home is intimate and friendly, warm and relaxed. Whenever I visit I see the staff being caring, good-humoured and kind to all of the residents. They are a wonderful asset and the heart of the home. Mum has Alzheimer's and we were very anxious about moving her into a home, but we are so pleased that we chose Arbour House for her, in the relaxed and welcoming atmosphere she has been settled, happy and well cared for.
What has been really reassuring during the lockdown is that the staff have carried out video calls so we can speak to my grandmother.
The home has a welcoming feel about it and is always clean. The bedroom could do with updated décor but this is a minor point when considering the home as a whole.
One thing that is clear about the home is that the manager is very passionate and proud of the home that she runs. If we have ever raised an issue, she has dealt with it quickly and assured us that the well being of my grandmother and other residents is paramount.
My mum has been a resident for approx 3-years, and I couldn’t fault the care and compassion delivered by the manager and the fantastic team. We are in absolutely difficult times at present due to Covid 19, and it is so hard not being able to visit our mum, but the staff at Arbor House have been so reassuring that my mum is being well looked after and also managing to arrange face calls during their busy day. Thank you; this means so much.
Thank you, all of you and stay safe. See you soon?
Also, the home has always seemed very clean and generally well presented when I have visited.
As a visitor, I would agree with this. I found them very helpful and obliging.
The lady in the office always made time to answer questions and deal efficiently with any issues that arose.
Mum was a temporary resident at Arbor House for 5 weeks.
My mother is well cared for by all staff and is generally happy.
On my visits to Arbor House Evington, Leicester, I have found the staff to be extremely friendly and helpful. The interaction that they have with the residents is kind and very caring. What I have seen of the food is good. There is a good variety and choices are given. They make every effort to keep residents occupied with activities etc. Iw ould recommend Arbor House highly.
Thank you for taking the time to review us on carehome.co.uk.
We welcome and appreciate all feedback.
Kind regards,Sophie Ferguson
My sister is suffering from Parkinson's. She has been in Arbor House for 2 years now. She took a while to settle in but she is very happy there now. She tells me the staff are very kind and caring. I and my wife visit once a week and nothing is too much trouble for the staff. The carers are always ready to help and very friendly with visitors. My sister tells me she looks forward to her meals.
Hello M B,
Thank you for taking the time to review our services. We are proud of our home and our staff but hearing reviews like this makes us even more so.
Thank you - if you have any suggestions in the future please make them known.
Kind regards,
Sophie FergusonGroup Hospitality Officer
My stepmother loves Arbor House, everyone is so friendly and supportive. She has lived there since December 2016 and intends to stay there. The home is very clean, and the rooms are ideal. My stepmother, for the first time since her 3rd husband passed away, feels safe and enjoys being around the other residents and staff. She is happier now than she has been in the nine years previous.
Hello Geraldine,
Thank you for taking the time to review our services. Health, Well Being and Safety to our Residents is so important to us so hearing your feedback makes us feel especially proud.
Thank you - if you have any suggestions in the future please make them known.
Kind regards,
Sophie Ferguson
My father is cared for 24/7 physically, emotionally and intellectually. He is always well-kept and his room is neat and tidy.
All the staff know my dad by name and it makes him really happy.
Thank you.
Hello Anisa,
Thank you for taking the time to review us and our services, we really appreciate and welcome all feedback. It is a pleasure to us all to care for your Father.
Kind regards,
Hospitality Officer
As a family, we were very anxious about putting our mother into a care home but our anxieties were soon reassured when we came to Abor House. All of the staff have been wonderful and caring and they have made her feel very welcome. We would highly recommend this care home to anyone in this situation.
Hello Vicky,
Thank you for taking the time to review our services. We appreciate and welcome all feedback. We are very proud of all of our staff and hearing comments like yours makes us even more so.
If you have any future suggestions please make them known.
Kind regards,
Hospitality Officer
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Arbor House.
There are no upcoming events for Arbor House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Leicestershire County Care Ltd
Accreditations
There are no accreditations posted yet for Arbor House.
Meet the Team (1)

Gladys is the home's manager. Gladys has been with the company for 10 years and runs a very friendly, inviting home for residents and their families and friends to visit. Gladys takes pride in her home and ensuring the residents are provided with the highest standard of care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbor House to verify any information. View our terms and conditions. Arbor House has an Enhanced Service -more info.