Arbor House

My mum has been a resident at Arbor House for just over a month now after being diagnosed with dementia. The care she has received whilst being there has been second to none. I’m always greeted with a smile & made to feel welcome, it’s like visiting my mum in her own home. All staff go way beyond their duties to make my mum feel safe & happy, the manager is very hands on with all care of the residents. I cannot praise every single one of them enough.

Mum has been a resident of Arbor House for over 5 years and she has always been very happy there. She tells me that the staff are friendly and that the food is good. Since becoming a resident she has received prompt medical treatment when needed and the staff have always kept our family well informed about any issues regarding her health and well-being. When visiting I have often seen staff deal with residents' concerns and needs positively, encouraging them with compassion and gentle humour which I know my own mother appreciates. When visiting, our family have always been made to feel welcome by management and staff alike. We very much appreciate the good care received by mum especially over the past couple of years when it has been very difficult for everybody.

My mum started with respite care in September 2021 at Arbor House and then became a full-time resident. Mum was hesitant about going into a care home but the staff are so wonderfully caring that Mum now loves living there. She has settled well and enjoys having a sing-song with the other residents. I know it must have been immensely difficult for the staff during the Covid-19 pandemic and I am immensely grateful that they kept Mum safe during this time. The home is spotless and Mum says the food is excellent. The only improvement I would like to see at Arbor House is an activities co-ordinator so that the residents are encouraged to partake in different activities to stimulate their physical and mental well-being.

Very pleased with the way care as well as precautions re covid have been handled by both the home and its staff since my uncle entered the home for palliative care in January 2021. My aunt’s well-being since has very much improved and her stress levels equally reduced. I’ve experienced no issues giving rise for concern whatsoever.

Good care package, attentive staff, friendly, helpful and reassuring. Clean, decent meals, easy to book visiting appointments. Covid secure, safe environment. My mother seems happy and well-looked after and monitored with good feedback and communication.

My brother has been at Arbor House since July 21. He has got Alzheimer's. I will say he has not been the easiest resident for them to manage but I feel that they are doing a good job with him. They are always able to answer my questions when I call. It has been a difficult time for us all but their care and compassion is brilliant. It is not easy for any family to see their family member going through what our brother is but when you know he is being cared for by caring people it does take some of the weight off your shoulders.

My mother has been a resident for over 3 years. She has been provided with excellent care and sees Arbor House as her home. I have no concerns about my mother's daily needs being met and feel confident that she is well looked after and happy. Staff are always friendly and caring. Better video/facetime call opportunities would have been appreciated during the Covid restrictions.

At this difficult time, the staff are always on hand to talk to relatives and are working so hard to try and keep everyone safe. Thank you.

My mum came to live in Arbour House a year ago, and it’s been the perfect place for her. The home is intimate and friendly, warm and relaxed. Whenever I visit I see the staff being caring, good-humoured and kind to all of the residents. They are a wonderful asset and the heart of the home. Mum has Alzheimer's and we were very anxious about moving her into a home, but we are so pleased that we chose Arbour House for her, in the relaxed and welcoming atmosphere she has been settled, happy and well cared for.

One thing that is clear about the home is that the manager is very passionate and proud of the home that she runs. If we have ever raised an issue, she has dealt with it quickly and assured us that the well being of my grandmother and other residents is paramount.

My mum has been a resident for approx 3-years, and I couldn’t fault the care and compassion delivered by the manager and the fantastic team. We are in absolutely difficult times at present due to Covid 19, and it is so hard not being able to visit our mum, but the staff at Arbor House have been so reassuring that my mum is being well looked after and also managing to arrange face calls during their busy day. Thank you; this means so much.

Thank you, all of you and stay safe. See you soon?

Also, the home has always seemed very clean and generally well presented when I have visited.

Mum was a temporary resident at Arbor House for 5 weeks.

My mother is well cared for by all staff and is generally happy.

On my visits to Arbor House Evington, Leicester, I have found the staff to be extremely friendly and helpful. The interaction that they have with the residents is kind and very caring. What I have seen of the food is good. There is a good variety and choices are given. They make every effort to keep residents occupied with activities etc. Iw ould recommend Arbor House highly.

My sister is suffering from Parkinson's. She has been in Arbor House for 2 years now. She took a while to settle in but she is very happy there now. She tells me the staff are very kind and caring. I and my wife visit once a week and nothing is too much trouble for the staff. The carers are always ready to help and very friendly with visitors. My sister tells me she looks forward to her meals.

My stepmother loves Arbor House, everyone is so friendly and supportive. She has lived there since December 2016 and intends to stay there. The home is very clean, and the rooms are ideal. My stepmother, for the first time since her 3rd husband passed away, feels safe and enjoys being around the other residents and staff. She is happier now than she has been in the nine years previous.

My father is cared for 24/7 physically, emotionally and intellectually. He is always well-kept and his room is neat and tidy.

All the staff know my dad by name and it makes him really happy.

Thank you.

As a family, we were very anxious about putting our mother into a care home but our anxieties were soon reassured when we came to Abor House. All of the staff have been wonderful and caring and they have made her feel very welcome. We would highly recommend this care home to anyone in this situation.