Clarendon Mews

Lovely staff, always welcoming, nothing was too much trouble. Mum didn't stay long but we felt she was well looked after.

On arrival we were given this review card to fill in then taken to the person we were visiting. A member of staff immediately brought us chairs. We stayed for 1 hour with our friend. We would normally be offered tea but on this occasion we were leaving just as the trolly came out. Staff are always very friendly and someone let us out as we left.

My initial worries when my husband was discharged to Clarenden Mews following a lengthy stay in hospital were eased immediately upon meeting the staff. Although the room he stayed in was in need of decoration when he arrived, the staff did all they could to make it as comfortable as possible for him. He enjoyed the food and overall his stay prepared him well for his return to home. Brilliant staff throughout the home.

I have always been impressed by the care shown to the residents by the staff. I believe there is a genuine philosophy of concern for the resident's wellbeing ingrained into all employees. Recently, the décor has been improved and updated and a new staff member has arrived with responsibility for special and social events, which is good to see. The management encourage feedback and have always acted promptly over any issues I have raised. I would recommend this care home to anyone.

I cannot praise the staff at Clrendon Mews enough. Everyone is friendly and engaged, from the management, through to the care staff, to the cleaners/people who do the laundry. I am always made to feel welcome, and I have seen that my mum and other residents are treated with dignity and respect, in the most challenging of circumstances.

Choosing a care home for a loved one is a daunting process, but it has been a blessing for my mum and our family. From the moment she moved in, the transition was handled with such warmth and professionalism. The staff go above and beyond to make her feel at home, and I finally have peace of mind knowing she is safe, happy, and well-cared for. I can't thank the team enough for their kindness

I have found the staff at Clarenden Mews always treat my mum with respect and care , I believe my mum has lived longer because of the exceptional care she receives from the staff there , the facilities are good , and I see regular improvements made with decor and facilities, when we visit , we are always made to feel welcome and the carers treat us very well , going above and beyond to ensure our visit with our mother is as nice as it can be .

Velina and family

I am kept up to date with my mums progress and her activities.

The carers and all other members of team are truly caring and go out of the way to make you feel welcome whatever time of day you visit. They have a real bond with the residents.

Informative and communicative.

The staff here go out of their way to make you comfortable, help, and professionally care for all. They are enthusiastic, caring, and compassionate. Well done.

Thank you to all the staff for ensuring everyone had a great day for the King's Coronation, there was a lovely atmosphere and you could tell everyone had gone above and beyond to ensure everyone had fun and lots of food at the party, the hats and flags etc helped to create a great atmosphere. The team clearly work really hard and ensure everyone is catered for and looked after x well done everyone

I feel relieved and reassured that my uncle has a place here. I am kept well informed about how he is doing and when there are any issues, such as his having a fall or needing medical attention, the staff are great at keeping me up to date with the situation. When I visited my uncle, I could see he was feeling calm and happy to be here. He is much less anxious (than when he was living alone) and is benefiting from the company of others. The staff show real interest in the residents and I could see there is an ethos of sensitivity and care.

I would definitely recommend this care home to those requiring this kind of support.

The staff are excellent and very helpful and caring.

I think the managers at the care home are excellent. I know my mum is well looked after and if she falls or she gets seriously unwell there is someone there for her. The managers will keep me informed which I appreciate very much. Knowing my mum is not living on her own and is in a safe place and with other people is very reassuring to us. The seating area in the lounge is better now than when we first visited Mum to sit with her, it used to look like a doctor's waiting room.

I'm so pleased my dad is here, they are so reliable and caring to the patients they assist so hard, I don't know how they do it, I take my hat off to you all. I don't need to complain at all. Thanks so much, it's so clean, the meals are lovely and his room is cute.

The care home on first impression is very clean whether it be in the living, dining room or my family member's room. The staff are always very polite, caring, considerate and listen if and when there are issues. Issues are always addressed and I am very reassured and happy that the care given to my family member is safe, secure, clean and dignified. Thank you for everything, each and every member of staff looking after my family member.

My partner has been in Clarendon Mews for five years and in all that time he has been treated with the utmost care and consideration. To begin with, he was able to be involved with the residents but as the years have gone on he is more reclusive and the staff are very good at motivating him. If anything happens, like a fall or an incident, the staff will contact me and tell me what has happened.