Clarendon Mews

Grasmere Street, Leicester LE2 7FS

Clarendon Mews is a care home located close to the Leicester city centre, several parks and the legendary River Soar.

Much thought has gone into the design of the home in order to provide a serene environment for the residents.

The home offers:

Dementia Residential Care;
Palliative Care;
Physical Disabilities Care;
Challenging Behaviors Care;
End of Life Care.

The home prides itself on Person Centred Care. Staff give every resident the freedom to continue their daily lives with independence, dignity and personal choice.

Owner: Clarendon Mews Care Ltd

Person in charge: Sylvia Morris (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Filipino, Finnish, French, Gujarati, Hindi, Italian, Panjabi, Punjabi, Polish, Swahili

Single Rooms: 41

Shared Rooms: 2

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single from £525 , Personal Care Shared (per person) from £480 (These prices are only a guideline, please contact Clarendon Mews to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Clarendon Mews Care Home is located at the end of Grasmere Street (opposite end of De Montfort University) and a 2-minute walk away from the Leicester Royal Infirmary (LRI).

Visiting:

Visitors allowed 24 hours a day, 7 days a week.

Parking:

Free parking is available for all guests in the car park.

Latest Care Quality Commission* Report on Clarendon Mews: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Clarendon Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Clarendon Mews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Clarendon Mews is calculated as follows: ( (109 Excellents x 5) + (69 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Clarendon Mews is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Clarendon Mews has a Review Score of 9.5 (9.529) from 16 Reviews


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarendon Mews?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarendon Mews

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • more

My mother-in-law receives very good care from carers who treat her with dignity. The refurbishment of the home has improved facilities and made the decor more attractive.

How likely would you be to recommend Clarendon Mews? Likely

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Average Rating:   4.3 out of 5

For young adults, I find them extremely caring and kind. I have no complaints at all. I have peace of mind knowing that my husband is being so well looked after.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   5 out of 5

This home is brilliant, cannot find any fault. All staff caring and nothing is too much trouble.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   5 out of 5

When we first came with mam to the care home, there were a few issues. They have been sorted out and mam has been happy in the home with the caring staff and helpful.

How likely would you be to recommend Clarendon Mews? Likely

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Average Rating:   3.8 out of 5

Not a lot I can say, apart from excellent.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   5 out of 5

I think the place is lovely. My dad seems well cared for and as happy as he can be. Staff are really friendly and helpful.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.6 out of 5

New management have been busy revamping all parts of the premises which is a great improvement. The garden has been renovated and is more user-friendly for the residents. The staff are excellent. Nothing is too much trouble for them. They are kind and considerate in their dealings with both residents and visitors and very professional. I know that my husband is very well looked after and this gives me peace of mind.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.5 out of 5

My father has been a resident since April 2017. It is a very friendly care home with a very welcoming atmosphere. He is being looked after by a team of dedicated, understanding and caring staff and it is a relief to see that he is comfortable, safe and well looked after. I was very apprehensive and worried about having to place my father in a care home but I need not have worried I felt happy about it all right from the start.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are great as nothing is too much trouble as my partner will not move from his room.
The home decor has improved since the decorating has been done and is much lighter in the corridors.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.3 out of 5

My dad is very well looked after at Clarendon Mews. The staff are all nice and friendly. My dad has made some friends since he has been here and is very happy. The staff always make you feel welcome and if any problems they let you know. The staff do a great job.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   5 out of 5

My husband is very difficult at times and is treated with care. He is not unhappy and seems to be content most times. He spends quite a lot of time in his room but the staff know where he is.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4 out of 5

My father was accepted for a temporary period of full-time care at Clarendon Mews. He had been there for a fortnight.
I was personally in regular contact with the responsible staff as to my father's welfare. Thankfully, he had made some personal progress. Initially, my father's only real issue was with occasionally having a proper Asian meal, which thankfully became acceptable to him as time passed by. Other than this the home had, thankfully, accommodated for the religious and cultural requirements, which made him feel more comfortable there.
I am firstly grateful to God Almighty for this great initiative of respite care. I then would like to thank all the personnel that were involved in the whole process. My prayers are with them all.
We look forward to a long-lasting relationship with the home. We also wish that it prospers and that there are other such establishments available locally and nationally.

How likely would you be to recommend Clarendon Mews? Likely

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Average Rating:   4.4 out of 5

My mother has been resident here for 3 years. She has advanced dementia and is also blind.
She can be very challenging at times. The staff are wonderful with her and nothing is too much trouble. Everone works as a team. The cook and kitchen staff are lovely and my mother enjoys the food provided. The laundry staff and cleaning staff are also very friendly and helpful. The management and owners are also very accessible to answer any questions.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.3 out of 5

When my mother entered Clarendon Mews she was not in good health, either physically or mentally, and it was with some trepidation we placed her in care there. I need not have worried. Although she was in their care for only six months before passing away, I felt she blossomed in all ways. Every staff member did the best for Mum in all ways and she seemed happier and healthier than she had been in sometime before passing away suddenly. Very glad of those last few months.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4 out of 5

Excellent - over the years, I have seen consistently responsive staff and care delivery. In recent months, the renovations have improved the look and atmosphere, making this home a very pleasant place to be. Staff are incredibly caring and always offer individualised care. My mum couldn't be better looked after.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.8 out of 5

Firstly I must commend the manager and staff on the excellent CQC report. I work in Primary Care and and to receive an outstanding and good rating for an unannounced visit is exceptional. My mother in law is happy, well looked after and the staff very caring and attentive to her needs. She is in very safe hands and we appreciate the care provided.

How likely would you be to recommend Clarendon Mews? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

10 Bed Vacancies

posted 30 Mar 2018

We have ten single en-suite rooms available. All rooms are newly decorated with brand new flooring, skirting and wallpaper.

Awards / Recognitions

January 2015

Care Home of the Year

Recipient: Clarendon Mews

Date: Friday 30 Jan 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clarendon Mews