Thurn Court

Thurncourt Road, Thurnby Lodge, Leicester LE5 2NG

Thurn Court is situated in Leicester City with local shops and amenities just a short walk away.

The entire building is purpose built for maximum ease of access and comfort for all residents.

Thurn Court is a privately owned registered care home that offers residential, dementia and respite care for older people.

Group: Leicestershire County Care Ltd

Person in charge: Julie Flaherty (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 38

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Wheelchair access • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Thurn Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Thurn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Thurn Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for Thurn Court is calculated as follows: ( (72 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 130 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.276 Points relating to the number of positive Reviews for Thurn Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Thurn Court has a Review Score of 8.7 (8.676) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thurn Court?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thurn Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • more

My mum is very happy in Thurn Court. All staff are high class.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Group Hospitality Officer at Thurn Court responded to this review on 29 Mar 2018:

Hello D C,

Thank you for taking the time to review our services, we welcome and appreciate all feedback at Thurn Court. We are proud of our staff but hearing reviews like this makes us even more so.

Thank you - if you have any suggestions in the future please make them known.

Kind regards,

Sophie Ferguson

The care staff and management are very caring, helpful and friendly. They are also very approachable. We are happy that Dad is well looked after. The home is clean and there is always clean linen and towels available.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.3 out of 5

When my aunt moved into Thurn Court she was very nervous and a little afraid. All the staff have made sure my aunt feels at ease. The staff always keep me informed of my aunt's moods and concerns. My aunt tells me how nice the staff are. It gives me peace of mind that THEY DO CARE. Keep up the good work all.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.5 out of 5

My mum recently went to Thurn Court for respite and we have now decided she will stay permanently. The management has been extremely supportive. Throughout this time, they have been open and honest with me and mum and dealt with any concerns in a caring and timely manner. All staff we have encountered are thoughtful and caring and seem happy in their work. We have a new room which is fab! Mum eats all the food and especially keen on the puddings. I understand the activities are a work in progress - but the young man in charge of this is extremely enthusiastic and keen to succeed.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.8 out of 5

The only complaint my wife and I have is getting auntie's clothes back when being taken to be washed. I have taken the trouble to have labels done with her full name on and she still ends up with other people's clothes. I have complained to the office and we have another auntie who will be going there soon so I am hoping the laundry problem will be settled by then.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.8 out of 5

Our friend has been a resident at Thurn Court for a number of years, and when we have visited, we have always been impressed by the care and attention supplied by all the staff, making a very difficult job appear to be easier than it is.
They always go to a lot of trouble for special occasions which the residents appear to enjoy. I know from personal experience how hard it is to place a family member in care, but I would be happy to do so from what I see at Thurn Court.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   3.9 out of 5

On visiting my mum she looks well and cared for, clean and as comfortable as she can be. Staff are always around and have a chat with her. They make me feel they are happy to be at work. I hear chat and laughter which I feel is a good environment to live in.
the home never smells and someone is always cleaning.
All through the home it shows homely warmth in decor and feeling.
Thank you all.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot praise highly enough the kindness and care shown to my mother by all the staff at Thurn Court. She was immediately made to feel at ease and welcomed seamlessly into her new environment. The care given to her as an individual is faultless and all her needs have been met without exception. The consideration given to members of the family is also second to none. Having had unhappy experiences in the past with care given to other elderly relatives, I would have no hesitation in giving the highest recommendation possible to Thurn Court.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.8 out of 5

No night manager on duty Thursday 11th and Friday 12th of February. During the take over meeting we had been assured a night manager would always be on shift. The above dates that we know of a manager was not present! Why?
My nan was taken really ill from a fall and a suspected stroke. We didn't think she would make it through till Friday. Thankfully she did and is improving day by day.

How likely would you be to recommend Thurn Court? Neither Unlikely or Likely

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Average Rating:   4.8 out of 5

Thurn Court is home from home for the residents and that makes the relatives relaxed knowing their loved ones are cared for in the best way. All residents are individual and they cater for their own personal requirements. Thurn Court is friendly and a lovely atmosphere. If you have any issues the manager, seniors will sort them out for you. Since Thurn Court has been taken over you can see the changes to the inside of the building making it look brighter and clearer, more activities are happening.

How likely would you be to recommend Thurn Court? Extremely Likely

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Average Rating:   4.5 out of 5

Too much time is spend writing up notes and reports on residents rather than actually caring for them. Carers do not have enough time to chat with residents and their relatives regarding any concerns they may have.

How likely would you be to recommend Thurn Court? Neither Unlikely or Likely

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Average Rating:   2.7 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 18 Apr 2018

Please contact our Home Manager Julie Flaherty on 0116 241 3126 for more information and details on our current vacancy.

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thurn Court