Monson Care Home

Monson Care Home, 9-11 Monson Street, Lincoln LN5 7RZ
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9.8 88 Reviews
  • Monson Care Home, Lincoln
Monson Care home is a purpose- built care home situated within the bustling city of Lincoln, whilst also enjoying the quietness of being outside the centre.

Monson is one of four care homes owned by Autograph Care, who believe that every person should live the life they wish to live.

At Monson, residents can choose between various rooms, offering generous living accommodation and various views. Each room has a call bell, an attached en-suite shower room, quality furnishings, a private telephone line, digital TV, communal lift to all floors which can access all communal facilities.

Monson has various areas for residents to enjoy, including two lounges and dining areas; a newly- refurbished café, which doubles as a fully equipped cinema, with large projector screen and surround sound.

The ‘snug’ where residents can read a book, or the many newspapers that are delivered daily. Residents are also invited to use the fully enclosed Mediterranean courtyard, with various seating. Monson has a hair salon on site, to meet all hair needs.

Monson does not have a private car park, but there is a public car park at the back of the home, via King Street, which is reasonably priced. Outside the home, it is permit holders only but there are a limited amount of permits, please ask at reception.

Monson Care home fees include 24-hour premium residential and dementia care with fully trained staff, an in-house laundry service, freshly prepared meals from the professional kitchen team, a daily activity plan that is tailor made to each resident ensuring that activities are always person-centred.

Monson is within easy reach of the city centre for all shopping needs, as well as only a short trip to Lincoln’s famous cathedral and castle, boutique stores, and lovely restaurants.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £825 – £1300
  • Self-Funded Residential Dementia Care: £825 – £1300
  • RESPITE Self-Funded Residential Care: £825 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £825 – £1300

Our fees are inclusive of 24 hour around the clock care provided by our highly trained care and senior staff, as well as all meals, laundry, housekeeping and activities. We do have an on-site hairdresser, as well as a chiropodist who visits regularly, but these are at an extra cost. Our fees are exclusive of funded residential/ dementia care, as well as top-up payments. These prices are only a guideline, please contact Monson Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Monson Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anna Pacyna (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (44)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • Welcome you to visit at any time. Please sign in and out. Visitors are requested to wear a red visiting lanyard which are available at reception. If parked out on the street please let reception know and they can provide visitor permits. Limited availability.

Parking

  • Monson does not have a private car park, but there is a public car park at the back of the home with reasonable prices via King Street just off the High Street. Parking is also available on the street outside the home with limited visitor permits.

Monson Care Home Reviews (88)

Total of 88, showing 81-88
9.8

Monson Care Home has a Review Score of 9.8 (9.803) out of 10, based on 25 reviews in the last 2 years. Over all time Monson Care Home has 88 reviews.

Overall Experience

  • 75
  • 11
  • 0
  • 2
  • 0

Date Published

88
8
14
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63

Review from Raymond W (Son of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and facilities outstanding. All aspects of my mum's needs are being met. Facilities are of a high standard - clean, well maintained and appropriate for the tasks in hand. My mum is settling in well and seems to enjoy her associations with fellow residents and staff. Her health
has improved, which is a good sign that the care is good.

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Review from Susan K (Daughter of Resident) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go into respite care as an emergency after a fall at home. Monson Retirement Home staff came immediately to see us and their sensitive and caring approach was a great comfort to myself and my mother. During her stay she was very well cared for and there were activities she could join
in and socialise if she wished. She enjoyed the musical afternoon! She also very much enjoyed her meals and sitting at a table with other people.

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Review from Janet R (Friend of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has very good facilities - and provides clean, airy and pleasant surroundings for the residents. The administrator and care staff are very welcoming, friendly and approachable. It is good that there are always staff around, the seating areas showed any resident require assistance and there
is a good support between staff and residents. Residents who are physically able are taken out to cafe's and museums etc. which helps to keep them in touch with the outside world.

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Review from Marleen S (Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've lived here for some time now and I think it's lovely. I love my room, the food is lovely and I think the staff are wonderful. The entertainment is fantastic and I always have fun. I wouldn't want to stay anywhere else but here at Monson.

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Review from Marlene C (Daughter-in-law of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a surprise we got when we were looking for a care home for my mother-in-law. We arrived at Monson Retirement Home, expecting to see a typical care home, with residents sitting in hospital type arm chairs, doing nothing, a television playing to itself and decoration no-one would dream of having
in their own homes. How wrong we were! Monson Retirement Home is more like a boutique hotel than a retirement home. The staff were happy and plenty of them, chatting to the residents and joining in with the sing-a-long that they were enjoying. Mum's bedroom is lovely, with a large en-suite bathroom which was spotlessly clean. Nice carpets, curtains and matching bedspread. We were shown the dining room, which would not be out of place in any good quality restaurant . The kitchen was open to the dining area and was spotless.
The lounge is nicely furnished with proper armchairs, coffee tables and carpets that wouldn't look out of place in anyone's home.


How many care homes have their own hairdressing salon, cinema room and when the new extension is finished A PUB!!!! We couldn't believe what we were seeing.
But what impressed us more than anything was that there was NO care home smell. Mum is very happy there, safe, clean, well fed and well cared for.


There are many care homes that could do with seeing what an excellent care home can do and pay Monson Retirement Home a visit.


I hope there is a room for me when the time comes for me to need care. I can thoroughly recommend this home to everyone.

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Review from Neil P (Son of Resident) published on 6 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent a number of respite weeks at the home since June of this year and my wife and I have been most impressed with the professionalism and the passion with which the staff carry out their duties in caring for their residents. We visited a number of homes in the area and were becoming
concerned that we would not find a suitable modern, clean and friendly provider for my 95 year old mother to stay. Following a fall at home and a short stay in hospital, her initial period was three weeks and the Monson Retirement Home could not have been more accommodating and welcoming 'mum' into their home.
The food is excellent as are the individual bedrooms and there is always some form of entertainment being provided whether it be singing, games or a quiz and for those interested the home has its own cinema. We have also found the other residents friendly, embracing new members into their group, which is a credit to the management and staff in how they have installed into their home a sense of wellbeing. I would have no hesitation in recommending the Monson Retirement Home to anyone looking for a professional, clean modern friendly caring environment in which to either stay or place a loved one.

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Review from Malcolm H (Son of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent care home. The building is spotless maintained regardless. The staff are and have been very caring and skilled in looking after my mother. Nothing is too much trouble. The manager has been excellent in communication. The food is freshly cooked every day and the variety of the meals
is excellent. I cant praise the home enough and I've not seen another home that comes up to this level. The whole experience has been a weight off my mind in the care of my mother Thank you!!

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Review from Mike S (Son of Resident) published on 9 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a genuine rehabilitation visible in my father and his wife after a very short period of time thanks to very astute management by the staff who were constantly monitoring their care. The premises were spotlessly clean and pleasantly furnished. The staff showed much more interest in their "clients"
than I could possibly have envisioned and I strongly recommend Monson Retirement Home.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Monson Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Monson Care Home is calculated as follows: ( (239 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 290 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monson Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (11)

Anna

Anna Pacyna

Job Title: Manager

Joined: 2024

My name is Anna Pacyna and I believe my passion for looking after our elderly population started when I was looking after my grandfather. He was unwell and was palliative in his care.


I have worked in the care industry for over 12 years.


I started working in care, as a care assistant. I then moved into a senior carer role, and after 10 years, I was promoted to the Deputy Manager position. After a further year, I took over as the Registered Manager at a Care Home in Welbourn.


I know how challenging all the roles in a care home are, also how difficult it can be for new residents and their loved ones making that transition into care.


All the staff at Monson are supportive and happy to help with any questions.

Joanne

Joanne Varey

Job Title: Activity Coordinator

Joined: 2022

Joanne has been Monson's activity coordinator for a couple of years. She ensures that all residents receive person-centred activities, tailor-made to each resident's needs. Joanne is in charge of organising the daily activities, booking regular entertainment, whether that be in the form of singers, animal therapy and community engagements within the local area, as well as arranging day trips out of the home.


Joanne likes to spend her free time with her family, participating in weekly quizzes, and roller skating and is a season ticket holder at Lincoln City FC.


The best thing about Joanne's job is making the residents laugh, knowing that she has kept people engaged and fulfilled.

Lindsey

Lindsey Carr

Job Title: Head of maintenance

Joined: 2017

Lindsey is our head of maintenance and has worked at Monson for a number of years, dealing with any maintenance issues that may arise. Lindsey is a valued team member and nothing is too much trouble, often helping out other departments when needed.


Lindsey likes to spend her free time walking her dog, spending time with her family and watching her favourite football team- Manchester United.


Lindsey enjoys working at Monson as she feels that every day is different, you never know what challenges may arise next.

Lisa

Lisa Hilton

Job Title: Head housekeeper.

Joined: 2021

Lisa has been head housekeeper at Monson, for over 3 years, but has worked in various other establishments in her 15 year career.
Lisa ensures that her team runs smoothly on a day to day basis, ensuring all the homes laundry and housekeeping needs are met.
In her spare time, Lisa enjoys going to the theatre, especially in London, and shopping.
The best part about Lisa's job- ensuring the residents are happy and have no issues, chatting to them on a daily basis.

Amanda

Amanda Laing

Job Title: Head Chef

Joined: 2024

Amanda has just recently joined Monson but she has settled well into her role of Head chef.
Amanda has worked in the catering industry since she was 17 yrs old, working in various different places.

Wayne

Wayne Stokes

Job Title: Chef

Joined: 2023

Wayne has worked at Monson for nearly a year. He started as a carer but soon realised his heart was in cooking and so moved to chef when a vacancy became available.
Wayne has worked in catering for around 14 years within the hospital environment.
In his spare time, he enjoys playing the guitar, cycling, art and spending time with his family.
Wayne enjoys cooking for the residents and spending time talking to them when possible.

Holly

Holly Mountcastle

Job Title: Receptionist

Joined: 2024

Holly has been at Monson for approx. 5 months, having previously worked at Tesco whilst finishing university.
Holly enjoys spending recreational time gaming or drawing, whilst spending time with her cat.
Holly feels that Monson is a lovely home, the staff and residents are nice and the home has an all-round lovely environment.

Diana

Diana Coteata

Job Title: Day senior

Joined: 2023

Diana has worked at Monson for nearly a year but has worked within the care industry for 6 years.
Diana runs the day team, as well as the able recovery beds.
Diana enjoys reading, and is currently training to be a counsellor in psychology.
Diana enjoys working at Monson because it is has such a good energy and homely feel, she enjoys working with her team and enjoys chatting to all the residents and their families.

Sophie

Sophie Bush

Job Title: Night senior team

Joined: 2023

Sophie has been at Monson for about a year and half on our night senior team.
Sophie has worked in the care sector for almost 5 years, starting her career on bank at another care home.
Sophie likes to spend her time off, walking her dog, practising yoga and reading thriller and horror stories.
The thing that Sophie enjoys most about her job, is feeling like part of a big family.

Marie

Marie Fletcher

Job Title: Day senior ARB team

Joined: 2022

Marie has worked at Monson for 2 years on the day senior team.
Marie is part of our ARB (active recovery beds) team, looking after residents who have been discharged from hospital and who need some reablement to prepare them to live independently within their own homes.
Marie spends her time looking after her family, and spending time with family and friends.
Marie feels that the home has a lovely atmosphere, and enjoys working with her team.

Paul

Paul Hanson

Job Title: Head of Care- days

Joined: 2020

Paul has worked at Monson, on days, for nearly 5 years, 2 of which have been Head of Care.


Paul has worked in various different departments within the care sector, for over 20 years. He has previously worked with adults with learning difficulties and adults with various addictions but decided his heart was caring for the elderly.


In Paul's spare time, he enjoys watching movies and going for leisurely walks with his partner and their new bulldog.


Paul enjoys working at Monson as he feels that it is his second home, as well as having a close working relationship with all the staff.

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