Ferndene Care Home

Parksprings Road, Gainsborough DN21 1NY

Ferndene Care Home is located in the town of Gainsborough, on the River Trent in Lincolnshire.

A modern home, it offers a bright and welcoming environment for residential, dementia and respite care.

The care home offers nursing care, residential care, dementia care and respite care.

The focus is on person-centred care and its friendly and approachable nursing and support teams work hard to create a lively and engaging atmosphere within the home.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel comfortable and at home, with ample space in which to meet with family and friends.

The care home is run by Mariposa. Everyone in a Mariposa home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Gemma Lindley (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ferndene Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Ferndene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Ferndene Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.169 for Ferndene Care Home is calculated as follows: ( (22 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.169

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Ferndene Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Ferndene Care Home has a Review Score of 8.7 (8.690) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferndene Care Home?

  • Extremely LIKELY
    2
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferndene Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I visit the home once a week and find most of the carers brilliant but there are a few I find don't know the meaning of care. The management have worked very hard in the last 6 months to turn the home around and I can see she's made lots of improvements, and on speaking to the manager I do think she has lots of ideas to bring the home up to great standards. The nurse in charge is an absolute godsend to the home and is always willing to listen to concerns and reassure you that every need will be met and always is when checked on.

How likely would you be to recommend Ferndene Care Home? Likely

Overall Standard

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Average Rating:   3.8 out of 5

My Mum has been at the care home for two and half years and in that time has had three Managers with latest Manager taken the post over in November of last year. Since the new Manager has come I have seen significant improvements in the home with the standard of care, only so much can be obtained in six months. The Manager cares passionately for the residents and families, her door is always open and will listen to what a family members concerns are and acts on them. I do feel that the home is turning a corner but still has some way to go before it can reach the status of excellent. I do feel that one of the nurses goes above and beyond her job role who can always be relied upon to get things done in a professional manner and a caring way.

How likely would you be to recommend Ferndene Care Home? Likely

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Average Rating:   3.4 out of 5

I find the staff helpful, especially with the residents.

How likely would you be to recommend Ferndene Care Home? Likely

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Average Rating:   4.1 out of 5

Daycare twice weekly and occasional respite care. Very efficient and caring.

How likely would you be to recommend Ferndene Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed impeccably. There are lots of activities which cater for all residents and the food is very good. I would give Ferndene five stars!

How likely would you be to recommend Ferndene Care Home? Extremely Likely

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Average Rating:   5 out of 5

When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities during her short stay. Unfortunately, she did not like her room and was determined that she would not allow it to be made homely. Despite the best efforts of the staff to settle her, she decided to return to her own home, where she struggles on.

How likely would you be to recommend Ferndene Care Home? Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4 out of 5

John Terry, Home Manager at Ferndene Care Home responded to this review on 24 Jun 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to tailor care and rooms to meet the needs and requirements of every individual resident. We wish you and your family all the best and sincerely hope your mother becomes settled.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ferndene Care Home