Ferndene Care Home, Gainsborough, Lincolnshire
Ferndene Care Home, Gainsborough, Lincolnshire
Ferndene Care Home, Gainsborough, Lincolnshire

Ferndene Care Home is located in the town of Gainsborough, on the River Trent in Lincolnshire.

A modern home, it offers a bright and welcoming environment for residential, dementia and respite care.

The care home offers nursing care, residential care, dementia care and respite care.

The focus is on person-centred care and its friendly and approachable nursing and support teams work hard to create a lively and engaging atmosphere within the home.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel comfortable and at home, with ample space in which to meet with family and friends.

The care home is run by Mariposa. Everyone in a Mariposa home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Carol Spalding (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ferndene Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Ferndene Care Home has a Review Score of 8.3 (8.251)

The Review Score of 8.3 (maximum of 10) for Ferndene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Ferndene Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Ferndene Care Home is calculated as follows: ( (21 Excellents x 5) + (27 Goods x 4) ) ÷ 48 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.813 Points relating to the number of positive Reviews for Ferndene Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferndene Care Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferndene Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I find the staff helpful, especially with the residents.

How likely would you be to recommend Ferndene Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Daycare twice weekly and occasional respite care. Very efficient and caring.

How likely would you be to recommend Ferndene Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed impeccably. There are lots of activities which cater for all residents and the food is very good. I would give Ferndene five stars!

How likely would you be to recommend Ferndene Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities during her short stay. Unfortunately, she did not like her room and was determined that she would not allow it to be made homely. Despite the best efforts of the staff to settle her, she decided to return to her own home, where she struggles on.

How likely would you be to recommend Ferndene Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

John Terry, Home Manager at Ferndene Care Home responded to this review on 24 Jun 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to tailor care and rooms to meet the needs and requirements of every individual resident. We wish you and your family all the best and sincerely hope your mother becomes settled.

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