Ferndene Care Home

Parksprings Road, Gainsborough DN21 1NY
Review Us
9.2 34 Reviews
  • Ferndene Care Home, Gainsborough
Ferndene Care Home near Gainsborough, Lincolnshire provides residential, nursing, and dementia care to up to 49 people, alongside specialist palliative and end-of-life care through a dedicated Butterfly Suite. Rated Good by the Care Quality Commission (January 2023), Ferndene has an exceptional reputation in the local community for the quality of its care, the warmth of its environment, and the depth of its activities and community engagement.
Ferndene is now part of the RDCP Care group. The all-inclusive fee structure means families can plan with confidence, knowing that they will not encounter unexpected fees

Ferndene offers something that very few care homes in Lincolnshire possess: the Butterfly Suite, a purpose-built, dedicated palliative care suite designed specifically to support residents and their families through the end of life with clinical expertise, privacy, and genuine compassion. For families who have experienced the fear of a loved one being moved on from a care home when their needs become more complex, Ferndene provides the reassurance that a loved one will be cared for until the very end, in surroundings they know, by a team that knows them.

Beyond the Butterfly Suite, Ferndene offers a cinema room, a sensory room, a hair salon and nail bar, a coffee shop for residents and families, and front and back gardens with a relaxing garden room. The home rabbit Marvin is a much-loved presence in the lounge, and the activities programme brings Rainbow Dreaming Ponies, birds of prey, singers, and animal therapy into the home throughout the year. The home has strong links with Beginnings Nursery and St George's Primary School, and residents enjoy regular outings to Morrisons and into town.
For families across Lincolnshire looking for residential, nursing, or specialist palliative care, Ferndene offers genuine clinical depth, a rich community life, and an all-inclusive fee structure that removes financial uncertainty.
Show Ferndene Care Home on the Map

Care Provided by Ferndene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All fees are based on individual care needs and would be calculated before admission.

Contact Ferndene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferndene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shileen Muusha and Melanie Killelay (Clinical Manager & General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • They do not have any specific visiting times, they are open 24/7, 7 days a week for visiting, but they do have protected meal times and ask visitors to avoid meal times where possible, as it can sometimes discourage residents from eating.

Parking

  • Free parking available with disability bays.

Ferndene Care Home Reviews (34)

9.2

Ferndene Care Home has a Review Score of 9.2 (9.152) out of 10, based on 12 reviews in the last 2 years.
Over all time Ferndene Care Home has 34 reviews.

Overall Experience
  • 21
  • 10
  • 2
  • 0
  • 1
Date Published
  • 34
  • 0
  • 2
  • 12
  • 22
Reviewer Connection to Ferndene Care Home
  • 17
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 1-20
Review from B B (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only in for just over 8 week before sadly passing away. Although she felt too unwell to join in with most activities she liked to be invited to them. She always spoke well of all the staff. Her appetite was very poor but she said what she managed to eat was very nice and she liked the choices.
She liked the view from her room
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeMy condolences for the passing of your mum. Thank you for such a lovely review and I will pass on your appreciation and kind words to the team. We view it as a privilege to have been chosen to care for your mum at the end of her life. Our thoughts are with you and your family at this time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter-in-law of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law went into Ferndene after breaking her hip. She was in the home for nearly nine months until her recent death. I can only say that in that time she was treated with the utmost care and compassion. Her needs were well met. If I wanted to discuss anything members of staff always gave me
their time and responded to my questions. Thankyou
Reply from Melanie Killelay, General Manager at Ferndene Care HomeThank you very for the lovely review it is very much appreciated and I will pass this on to my team,
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann M (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having spent 3 weeks in hospital it was recommended that my Father should be in receipt of CHC ( Continued hospital care)in a care home. He was successfully admitted to Ferndene Care home where he received end of life care. He was provided with a room that I can only describe as beautiful, calm and
fitting for an End of life patient. Indeed it had the perfect ambience. The care was exceptional and the carers were lovely and truly empathetic; they cared for us too at this very difficult time. For anyone seeking a place for a loved one on End of life I cannot recommend Ferndene enough. Thank you Ferndene for caring for my Dad so well.
Reply from Jacki Perry, Operations Manager at Ferndene Care HomeMy condolences for the passing of your father. Thank you for such a lovely review and I will pass on your appreciation and kind words to the team. We view it as a privilege to have been chosen to care for your father at the end of his life and hope you find happiness in the memories of times shared with him. Our thoughts are with you and your family at this time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L G (Wife of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed in Ferndene Care Home after coming out of Hospital. He was very satisfied with the care. The staff were very friendly and caring. He enjoyed the activities and the food was very varied and tasty. He is hoping to go back for day care.
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you so much for your lovely review. We are really pleased that your husband enjoyed his stay at Ferndene and we look forward to seeing him again on day care. I will of course inform the Manager and the team of your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I A (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Ferndene since May 2024. I know she is safe and being looked after. Her room is clean and big enough for the family to visit. It is always warm for her. The staff are friendly and will make time to sort any requests we may have. The only downside is, it can become quite noisy in the
lounge at times, depending on what mood the residents are in. However, when it does become too noisy we can just ask for mum to be moved back to her own room. This is never a problem, as soon as the staff have time to move her they will.


The staff are also good with my dad, he spends a lot of time visiting mum and will always ask him if he'd like a drink or offer him food. They have different activities throughout the week and also treatments for residents such as hair and pedicures. The treatments are an additional cost but not expensive.

Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you for your lovely review. We will make sure it is shared with the whole team. There are quieter lounges within the home that staff would be happy to show you on your next visit, should you want an alternative to returning to mum's room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo B (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff team for doing everything possible to help my dad settle in. Following an illness, dad was no longer able to return home to my mum. All of the management recognised and respected how difficult this situation was for my parents after 61 years of marriage and dealt with
them in a caring way. The process was made as smooth as possible and the whole staff team have been open, friendly and there for us as a family to answer our many questions. When we have had a query, staff have been very quick to respond on the phone, face-to-face or by email. Dad's room is comfortable and we were able to make it as homely as dad wants. He has especially enjoyed the bird feeder that we added to his window, after a suggestion from one of the staff and he loves to watch the feathery comings and goings. We were delighted by how quickly the staff got to know dad, his likes, dislikes and little quirks. He has been treated with respect, dignity and a smile by all staff.
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you for your lovely review. We are really glad your dad has settled in. We will make sure it is shared with all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise W (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our Mum to Ferndene a couple of years ago. She has become happier here and the staff always have time for us to ask questions. Her care is excellent from the cleaners, laundry, office, maintenance, assistants and nursing staff. I hope I didn't miss anyone out because they all deserve a mention.
A big thank you from us to the whole team. Thank you!
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you for your lovely review. We will make sure it is shared with the whole team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is 95 and been a resident for two years, she is well cared for and looked after by caring staff, who are on hand to do anything for her. She had a hairdresser to occasionally cut her hair and a chiropodist to see to her feet. Her medication is administered by the nurses regularly and if she needs
it the doctor is called promptly.
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you for your lovely review. We are really glad you are happy with the care your Mum receives. We will make sure this is shared with all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darby S (Granddaughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience with Ferndene so far has been a positive one, the care provided to my Nan has been excellent and I am happy with the manner in which we have been dealt with as family members. All staff have been excellent.
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you for your lovely review. We are really glad you have had a positive experience. We will make sure this is shared with all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, accessible location. Grounds, buildings, and facilities are all clean and well maintained. Carers, admin staff and everyone working their is a pleasure to deal with. They all go around with big smiles on their faces and do their best to make residents and visitors feel welcome. My father
has issues, regarding his residency there and can be quite difficult to handle and not the nicest person to deal with though this hasn't phased any of them and they continue to try and find ways to make him feel more comfortable and improve his quality of life. Thank you!
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeThank you so much for your lovely review. We are really pleased you are happy with everything and we will pass this onto the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark J (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff and carers at Ferndene Gainsborough. Mum settled more quickly than anticipated and was kept safe and well by everyone. The admin team are very easy to deal with. They communicate well and make payments easy. Mum got her hair and nails done in the home at a very reasonable
cost. My only slight reservation was the occasionally high level of noise from other residents and a near-constant alarm in the corridor opposite mum's room.
Reply from Jacki Perry, Operations Manager at Ferndene Care HomeThank you for your lovely review. We will make sure it is shared with all the team, especially the people mentioned. We will also look into what can be actioned in regards to the noise level. This is unfortunate and we will monitor and support as we can. Best wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Daughter-in-law of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well what can I say about Ferndene except Fern, don't! Please, please do not put your loved ones into this home. I am in the process of moving my mother-in-law out of this place. The website is lies. They do not cater for specialist diets. Vegetarian, pescatarian or diabetic. I take my mother-in-law's
vegetarian meals in for her. She currently has very bad skin tears to both legs, a bruise on the palm of her hand, a sore sacrum, and cellulitis that the nurse stated it wasn't (it most definitely was). This same nurse seems to think it's appropriate to take diabetic blood sugar readings after mother-in-law has eaten. Sugars are then high, and she gets told off and is only "allowed" water to drink. Items have disappeared from her room that should never have left her room. Theft? Who knows, they certainly appear not to and couldn't care less. She has a wonderful view of a garden shed from her bedroom window. Fabulous for an 81-year-old. Rooms are small. Some senior care staff are "little Hitlers". Do not use this home.
Reply from Tracy Davison, Regional Manager at Ferndene Care HomeWe are sorry you have felt unhappy with the care your mother-in-law has received and also the need to complain through this media platform. I have been into the home and have not found any complaints raised in conjunction with the concerns you have raised in your review with exception of an item that went missing (Biscuit tin) that I believe could not be located and have not received any complaints from the social worker which due to the relationship between you and the resident we would need confirmation of. However, I am happy to speak to you directly to raise the concerns through the complaints procedure, as we would for any interested person with concerns for a vulnerable adult in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aimee F (Granddaughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Want to say a massive thank you to all the staff at Ferndene for caring for my Nanny in the short time she was there. Staff were brilliant in seeing out our requests from providing extra chairs for visiting family members, asking if visitors would like a hot drink to asking if they could do anything
for our relative. One nurse we saw on two of our visits asked us to let her know if we needed anything or if we wanted any questions answered.
They treated my Nanny with the dignity and respect she deserved in those final moments. The lady who phoned the family to let them know she had passed was so caring on the phone sending her apologies and asking if we were with our partners. Even going after she’d passed to take a thank you card, the ward manager was lovely sending her regards to all the family and giving us time to empty her belongings out of the bedroom.
Thank you again to all involved in my Nanny’s care.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeThanks for spending the time to write us a review, we are saddened to hear the passing of your Nanny. Thank you for your kind words and we are pleased you were happy with our hospitality and care your Nanny and family received from the home. We will ensure this is shared with the manager and staff team and Ferndene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent only 5 days in Ferndene under end-of-life care on discharge from the hospital. Every member of staff, from the manager to the care staff treated her with respect and dignity. She was continually checked on to ensure she was comfortable day and night and I was welcomed to the home whatever
time I arrived. The room was very clean, warm and the bird feeder on the window meant Mum could see birds when she was awake.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeMany thanks for giving us the time to write a review. I will ensure this is shared with the manager and staff team at Ferndene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew F (Son of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was recently fast-tracked from our local hospital for end-of-life care; I personally can't fault the care and respect they have shown my dad. The carers are absolutely fantastic and very helpful.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeMany thanks for spending the time to write us a review. I will ensure this review is shared with the manager and staff at Ferndene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Respite Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the beginning of April of this year, I was put into Ferndene Care Home for respite as a result of a bad experience and safeguarding issues in my previous placement. After being at Ferndene for a short while I was made to feel very much at home, the staff were very professional and made me feel safe
and that I was being looked after very well, the food was all fresh home-cooked meals daily and myself and the other residents were fed very well. Also, my personal care was also very much in hand with the staff being very switched on to my needs, reflecting on all said this was a wonderful place to stay boosting my mental health and also losing weight, fabulous place, amazing staff and they are very much missed by myself. Highly recommended for any ones loved ones.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeMany thanks for leaving us a review. We are pleased you have had a positive experience in our home and your health has improved. I will ensure your review is shared with all staff at Ferndene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deb S (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was fast track funded from the hospital to Ferndene for end of life care, where she spent the last six weeks of her life. We would have wished for a better end of life experience for her, but that was not to be. The care is patchy, I would say. Some staff were lovely, knew just how to be with mum,
and catered well to her needs. Others seemed uninterested, and unaware of basic needs. For example, one time mum was left wearing nothing but a tiny vest, even as she was shivering with cold. Frequently my sister and I felt we had to help the carers as they seemed either inexperienced or very short-staffed. The manager, was fantastic throughout. Additionally, an awful lot of mum's possessions went missing during her time there. Two framed photographs, her varifocal glasses, two pairs of slippers, multiple jumpers, trousers, and pyjamas, and these were never found/returned despite many requests to the staff. An inventory should be taken of residents' possessions when they enter the home.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeThank you for your review and although your experience with Ferndene was clearly mixed, we appreciate your feedback and for giving us the opportunity to action the points you raise.
It is crucial, particularly at end of life that we do everything we can to help the person, and their family, to achieve the best outcome possible. We are therefore very sorry that your expectations weren’t fully met and your experience was not always the best it could have been. We do have a process for recording people’s belongings on admission, and I can only apologise if this didn’t happen. We will ensure all staff are made aware and improvements are put in place to reduce any further occurrence. Thank you again for your feedback
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay M (Sister of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferndene has been looking after my brother for around four weeks, I have to say that the care is 100% better than any of the other homes he has been to. I have no concerns about the home and do not seem to be worried about the care he receives here like I used to be worried about at other homes. My
brother seems so much happier to be here and I love that I am able to visit him at the home, he seems so relaxed every time I come to visit. Staff are all very approachable and answered and acted on any queries I had in the beginning. Nothing is too much trouble.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeMany thanks for spending the time to write us a review. It's wonderful to hear you're happy with the service you and your brother is receiving with our home Ferndene. We will ensure this review is shared with the manager and staff at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only recently become a resident so my visits were limited for the first two weeks to his room window, a ground floor room was provided enabling the visits which was great. I have since visited him in his room, tested and covid compliant and he has settled well. All the staff look very
friendly and helpful and I look forward to many more visits in the future so that I can give a more rounded review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful and caring to both resident and family.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care HomeMany thanks for taking the time to leave us a positive review. It is important for us to receive feedback on the service we provide and I will ensure this is fed back to the manager and staff at Ferndene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.152)

Overview of Review Score

The Review Score of 9.2 (9.152) out of 10 for Ferndene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.377 for Ferndene Care Home is calculated as follows: ( (89 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 138 Ratings = 4.377
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Ferndene Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Melanie

Melanie Killelay

Job Title: Home manager Joined: 2024

My care journey began in April 1990 when I started my first role as a night carer. I quickly realised how much I enjoyed working in the sector and knew it was the career path I wanted to follow. I progressed into a Senior Carer role and later had the opportunity to step into management when covering for a Manager who had left. I enjoyed the challenge and decided to gain the relevant qualifications to become a Registered Manager, successfully securing the role. I have worked as a Registered Manager since then, mainly within older people’s services, with some experience in learning disability care.


I was inspired to work in care by a desire to provide high-quality support and to make a real difference to people’s lives. What I enjoy most is knowing that the care we provide can have a positive impact on residents and their well-being every day.


My key area of expertise is older people’s services, where I have built extensive experience over many years in care and management.


My approach to supporting residents, families, and my team is to be approachable and supportive at all times. I enjoy sharing my experience with my team and take pride in developing staff so they can deliver high-quality, person-centred care.


I am passionate about ensuring residents are able to live the life they choose in a safe and caring environment, and that families feel confident, involved, and part of our “care family.” I also have a strong passion for delivering high-quality end-of-life care, ensuring residents’ wishes are respected and that they and their families receive compassionate support throughout. Outside of work, I am a busy mum of two wonderful boys who keep me on my toes. I have raised them to always show respect and kindness to others, values I strongly believe in. I also believe that while life can be challenging at times, it helps build strength and resilience.

Frequently Asked Questions about Ferndene Care Home

What types of Care is Ferndene Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ferndene Care Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Ferndene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferndene Care Home to the centre of Gainsborough?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndene Care Home to verify any information. View our terms and conditions. Ferndene Care Home has an Enhanced Service - more info.