Ferndene Care Home near Gainsborough, Lincolnshire provides residential, nursing, and dementia care to up to 49 people, alongside specialist palliative and end-of-life care through a dedicated Butterfly Suite. Rated Good by the Care Quality Commission (January 2023), Ferndene has an exceptional reputation in the local community for the quality of its care, the warmth of its environment, and the depth of its activities and community engagement.
Ferndene is now part of...
Ferndene Care Home near Gainsborough, Lincolnshire provides residential, nursing, and dementia care to up to 49 people, alongside specialist palliative and end-of-life care through a dedicated Butterfly Suite. Rated Good by the Care Quality Commission (January 2023), Ferndene has an exceptional reputation in the local community for the quality of its care, the warmth of its environment, and the depth of its activities and community engagement.
Ferndene is now part of the RDCP Care group. The all-inclusive fee structure means families can plan with confidence, knowing that they will not encounter unexpected fees
Ferndene offers something that very few care homes in Lincolnshire possess: the Butterfly Suite, a purpose-built, dedicated palliative care suite designed specifically to support residents and their families through the end of life with clinical expertise, privacy, and genuine compassion. For families who have experienced the fear of a loved one being moved on from a care home when their needs become more complex, Ferndene provides the reassurance that a loved one will be cared for until the very end, in surroundings they know, by a team that knows them.
Beyond the Butterfly Suite, Ferndene offers a cinema room, a sensory room, a hair salon and nail bar, a coffee shop for residents and families, and front and back gardens with a relaxing garden room.
The home rabbit Marvin is a much-loved presence in the lounge, and the activities programme brings Rainbow Dreaming Ponies, birds of prey, singers, and animal therapy into the home throughout the year.
The home has strong links with Beginnings Nursery and St George's Primary School, and residents enjoy regular outings to Morrisons and into town.
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Care Provided by Ferndene Care Home
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 49 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Ground Floor Accommodation only
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,253 - £2,500
N/A
Residential Dementia Care
£1,253 - £2,500
N/A
Nursing Care
£1,253 - £2,500
N/A
Nursing Dementia Care
£1,253 - £2,500
N/A
All fees are based on individual care needs and would be calculated before admission.
The price(s) shown are provided by the care home. Contact Ferndene Care Home for full pricing details and T&Cs.
Contact Ferndene Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Shileen Muusha and Melanie Killelay (Clinical Manager & General Manager)
Local Authority / Social Services
Admission Information
Ages 55+
Care Home Design/Build
Purpose Built: Yes
Year Purpose Built: 2005
Last Refurbishment: 2017
Number of floors: 2
Room Information
Single Rooms (49)
Single Rooms with ensuite Wet Room (1)
Visiting
They do not have any specific visiting times, they are open 24/7, 7 days a week for visiting, but they do have protected meal times and ask visitors to avoid meal times where possible, as it can sometimes discourage residents from eating.
Ferndene Care Home has a Review Score of 9.4 (9.434) out of 10, based on 10 reviews in the last 2 years. Over all time Ferndene Care Home has 34 reviews.
Review from A H (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card•
Overall Experience
I am always disappointed with communication. Mum has a hearing aid I have spoken/emailed carers, nursing staff and the manager to explain that I have had to either replace/clean/or put the battery in the right way around on every visit. The problem is supposed to be addressed but is still ongoing....
I am always disappointed with communication. Mum has a hearing aid I have spoken/emailed carers, nursing staff and the manager to explain that I have had to either replace/clean/or put the battery in the right way around on every visit. The problem is supposed to be addressed but is still ongoing. Mum has £30 per week spare, she likes 'pull up' pads during the day but needs more absorbent pads in bed. The pull-ups were being used inappropriately and 3 months worth were used in 6 weeks. The problem was communication again as grass-root staff were unaware.
↩Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
We are all shocked and saddened to hear of your experience with our home including the manager who was unaware you felt this way. As a company we always encourage relatives of loved ones to contact the home if they have any concerns and we apologise if you felt you couldn’t do this. I understand...
We are all shocked and saddened to hear of your experience with our home including the manager who was unaware you felt this way. As a company we always encourage relatives of loved ones to contact the home if they have any concerns and we apologise if you felt you couldn’t do this. I understand the manager has spoken to you. Your review has now triggered our complaints procedure. Please be assured your comments are being fully investigated and the outcome will be shared with you.
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Review from H C (Brother of Resident) published on 21 May 2021 Submitted via Postal Card•
Overall Experience
Difficult to review due to lockdown but it appears the staff have done an excellent job. Well done to all.
Difficult to review due to lockdown but it appears the staff have done an excellent job. Well done to all.
↩Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for taking the time to leave us a view. We understand that it has been very difficult for families to visit their loved ones due to the lockdown restrictions however, we hope now with the easing and new visiting protocols we have put into place you are able to visit loved ones.
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Review from Linda C (Niece of Resident) published on 9 April 2021 Submitted via Website•
Overall Experience
I have found the home clean, rooms are very nice with their own toilet and sink facilities. The room is a good size and allowed to have personal items in there, to make it homely. Staff very friendly, pleasant, well mannered and most of all, caring. Activities are put on for residents daily which...
I have found the home clean, rooms are very nice with their own toilet and sink facilities. The room is a good size and allowed to have personal items in there, to make it homely. Staff very friendly, pleasant, well mannered and most of all, caring. Activities are put on for residents daily which keeps them happy and their mind stimulated. Hairdresser every week, once Covid19 restrictions are lifted. There is also a chiropodist and at good prices too. I would definitely recommend it.
↩Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for giving us the time to leave a review about our service. I will ensure this review is communicated with the managers and staff team.
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Review from June (Wife of Resident) published on 26 February 2020 Submitted via Postal Card•
Overall Experience
I have already recommended to 2 friends from carers support group. I have closely monitored everything and have been looking to find a fault and can honestly say I can't find any. If I had to go in to care this would be the place I would choose. The staff have even looked after me.
I have already recommended to 2 friends from carers support group. I have closely monitored everything and have been looking to find a fault and can honestly say I can't find any. If I had to go in to care this would be the place I would choose. The staff have even looked after me.
↩Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for your positive review. I will ensure the reviews gets past on to the team.
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Review from J W (Friend of Resident) published on 17 August 2018 Submitted via Postal Card•
Overall Experience
A warm, friendly, caring staff. Happy environment, plenty of resident activities. We found our visit to be very relaxed and comforting which made for a most enjoyable visit.
A warm, friendly, caring staff. Happy environment, plenty of resident activities. We found our visit to be very relaxed and comforting which made for a most enjoyable visit.
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Review from J F (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card•
Overall Experience
Although my mum was only in Ferndene a very short time the personal care and attention to her from the team was superb. The team also supported my dad and other members of the family at mum's end of life.
Although my mum was only in Ferndene a very short time the personal care and attention to her from the team was superb. The team also supported my dad and other members of the family at mum's end of life.
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Review from Helena W (Daughter of Resident) published on 2 July 2018 Submitted via Review Postal Card•
Overall Experience
Ferndene Care Home is now a wonderful care home. My mum is so well looked after, everyone who works in Ferndene Care Home is amazing, they are all very good at their jobs and that goes for everyone that works there. I can now go on holiday and not worry before the takeover of Ferndene Care Home it...
Ferndene Care Home is now a wonderful care home. My mum is so well looked after, everyone who works in Ferndene Care Home is amazing, they are all very good at their jobs and that goes for everyone that works there. I can now go on holiday and not worry before the takeover of Ferndene Care Home it was bad everyone was complaining. Now its 100% I think all the staff are all so happy and always do an amazing job.
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Review from Lynn S (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card•
Overall Experience
Mum was taken to Ferndene when she was very low. Her husband had just died, she couldn't stay at home but didn't accept/understand why. She was angry and upset. Staff, two members in particular, were fantastic and dealt with her outbursts in a calm and compassionate manner.
Due to the distance...
Mum was taken to Ferndene when she was very low. Her husband had just died, she couldn't stay at home but didn't accept/understand why. She was angry and upset. Staff, two members in particular, were fantastic and dealt with her outbursts in a calm and compassionate manner.
Due to the distance from family, (150-mile round trip), she moved after approximately 5 weeks to be closer to family.
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Review from Joann C (Friend of Resident) published on 30 April 2018 Submitted via Website•
Overall Experience
I visit the home once a week and find most of the carers brilliant but there are a few I find don't know the meaning of care. The management have worked very hard in the last 6 months to turn the home around and I can see she's made lots of improvements, and on speaking to the manager I do think...
I visit the home once a week and find most of the carers brilliant but there are a few I find don't know the meaning of care. The management have worked very hard in the last 6 months to turn the home around and I can see she's made lots of improvements, and on speaking to the manager I do think she has lots of ideas to bring the home up to great standards. The nurse in charge is an absolute godsend to the home and is always willing to listen to concerns and reassure you that every need will be met and always is when checked on.
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Review from Angela M (Daughter of Resident) published on 24 April 2018 Submitted via Website•
Overall Experience
My Mum has been at the care home for two and half years and in that time has had three Managers with latest Manager taken the post over in November of last year. Since the new Manager has come I have seen significant improvements in the home with the standard of care, only so much can be obtained...
My Mum has been at the care home for two and half years and in that time has had three Managers with latest Manager taken the post over in November of last year. Since the new Manager has come I have seen significant improvements in the home with the standard of care, only so much can be obtained in six months. The Manager cares passionately for the residents and families, her door is always open and will listen to what a family members concerns are and acts on them. I do feel that the home is turning a corner but still has some way to go before it can reach the status of excellent. I do feel that one of the nurses goes above and beyond her job role who can always be relied upon to get things done in a professional manner and a caring way.
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Review from Ellen O (Daughter of Resident) published on 8 September 2017 Submitted via Review Postal Card•
Overall Experience
I find the staff helpful, especially with the residents.
I find the staff helpful, especially with the residents.
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Review from S J (Wife of Resident) published on 17 August 2017 Submitted via Review Postal Card•
Overall Experience
Daycare twice weekly and occasional respite care. Very efficient and caring.
Daycare twice weekly and occasional respite care. Very efficient and caring.
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Review from Amanda A (Daughter of Resident) published on 11 August 2017 Submitted via Review Postal Card•
Overall Experience
Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed...
Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed impeccably. There are lots of activities which cater for all residents and the food is very good. I would give Ferndene five stars!
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Review from S C (Son of Resident) published on 27 June 2016 Submitted via Review Postal Card•
Overall Experience
When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities...
When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities during her short stay. Unfortunately, she did not like her room and was determined that she would not allow it to be made homely. Despite the best efforts of the staff to settle her, she decided to return to her own home, where she struggles on.
↩Reply from John Terry, Home Manager at Ferndene Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to tailor care and rooms to meet the needs and requirements of every individual resident. We wish you and your family all the best and sincerely hope your mother becomes settled.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
News
21 Aug 2026
A furry, feathery welcome: the benefits of pets in our care homes There is something about an animal that just makes a place feel like home. Whether it is a...
18 Aug 2026
Why we still treat Sundays as a proper day of rest. There is something rather lovely about a Sunday. For many of our residents, Sunday was never just another day...
Upcoming Events
There are no upcoming events for Ferndene Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ferndene Care Home.
Accreditations
There are no accreditations posted yet for Ferndene Care Home.
Meet the Team (1)
Melanie KillelayJob Title Home managerJoined 2024
My care journey began in April 1990 when I started my first role as a night carer. I quickly realised how much I enjoyed working in the sector and...
My care journey began in April 1990 when I started my first role as a night carer. I quickly realised how much I enjoyed working in the sector and knew it was the career path I wanted to follow. I progressed into a Senior Carer role and later had the opportunity to step into management when covering for a Manager who had left. I enjoyed the challenge and decided to gain the relevant qualifications to become a Registered Manager, successfully securing the role. I have worked as a Registered Manager since then, mainly within older people’s services, with some experience in learning disability care.
I was inspired to work in care by a desire to provide high-quality support and to make a real difference to people’s lives. What I enjoy most is knowing that the care we provide can have a positive impact on residents and their well-being every day.
My key area of expertise is older people’s services, where I have built extensive experience over many years in care and management.
My approach to supporting residents, families, and my team is to be approachable and supportive at all times. I enjoy sharing my experience with my team and take pride in developing staff so they can deliver high-quality, person-centred care.
I am passionate about ensuring residents are able to live the life they choose in a safe and caring environment, and that families feel confident, involved, and part of our “care family.” I also have a strong passion for delivering high-quality end-of-life care, ensuring residents’ wishes are respected and that they and their families receive compassionate support throughout. Outside of work, I am a busy mum of two wonderful boys who keep me on my toes. I have raised them to always show respect and kindness to others, values I strongly believe in. I also believe that while life can be challenging at times, it helps build strength and resilience.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndene Care Home to verify any information. View our terms and conditions. Ferndene Care Home has an Enhanced Service -what an Enhanced Service includes.
