






Ferndene Care Home near Gainsborough, Lincolnshire provides residential, nursing, and dementia care to up to 49 people, alongside specialist palliative and end-of-life care through a dedicated Butterfly Suite. Rated Good by the Care Quality Commission (January 2023), Ferndene has an exceptional reputation in the local community for the quality of its care, the warmth of its environment, and the depth of its activities and community engagement.
Ferndene is now part of...
Care Provided by Ferndene Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 49 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are based on individual care needs and would be calculated before admission.
The price(s) shown are provided by the care home. Contact Ferndene Care Home for full pricing details and T&Cs.
Contact Ferndene Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RDCP Care
- Private Owned
Person in charge
- Shileen Muusha and Melanie Killelay (Clinical Manager & General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (49)
- Single Rooms with ensuite Wet Room (1)
Visiting
- They do not have any specific visiting times, they are open 24/7, 7 days a week for visiting, but they do have protected meal times and ask visitors to avoid meal times where possible, as it can sometimes discourage residents from eating.
Parking
- Free parking available with disability bays.
Ferndene Care Home Reviews (34)
Ferndene Care Home has a Review Score of 9.5 (9.473) out of 10, based on 11 reviews in the last 2 years.
Over all time Ferndene Care Home has 34 reviews.
I am always disappointed with communication. Mum has a hearing aid I have spoken/emailed carers, nursing staff and the manager to explain that I have had to either replace/clean/or put the battery in the right way around on every visit. The problem is supposed to be addressed but is still ongoing. Mum has £30 per week spare, she likes 'pull up' pads during the day but needs more absorbent pads in bed. The pull-ups were being used inappropriately and 3 months worth were used in 6 weeks. The problem was communication again as grass-root staff were unaware.
We are all shocked and saddened to hear of your experience with our home including the manager who was unaware you felt this way. As a company we always encourage relatives of loved ones to contact the home if they have any concerns and we apologise if you felt you couldn’t do this. I understand...
Difficult to review due to lockdown but it appears the staff have done an excellent job. Well done to all.
Many thanks for taking the time to leave us a view. We understand that it has been very difficult for families to visit their loved ones due to the lockdown restrictions however, we hope now with the easing and new visiting protocols we have put into place you are able to visit loved ones.
I have found the home clean, rooms are very nice with their own toilet and sink facilities. The room is a good size and allowed to have personal items in there, to make it homely. Staff very friendly, pleasant, well mannered and most of all, caring. Activities are put on for residents daily which keeps them happy and their mind stimulated. Hairdresser every week, once Covid19 restrictions are lifted. There is also a chiropodist and at good prices too. I would definitely recommend it.
Many thanks for giving us the time to leave a review about our service. I will ensure this review is communicated with the managers and staff team.
I have already recommended to 2 friends from carers support group. I have closely monitored everything and have been looking to find a fault and can honestly say I can't find any. If I had to go in to care this would be the place I would choose. The staff have even looked after me.
Many thanks for your positive review. I will ensure the reviews gets past on to the team.
A warm, friendly, caring staff. Happy environment, plenty of resident activities. We found our visit to be very relaxed and comforting which made for a most enjoyable visit.
Although my mum was only in Ferndene a very short time the personal care and attention to her from the team was superb. The team also supported my dad and other members of the family at mum's end of life.
Ferndene Care Home is now a wonderful care home. My mum is so well looked after, everyone who works in Ferndene Care Home is amazing, they are all very good at their jobs and that goes for everyone that works there. I can now go on holiday and not worry before the takeover of Ferndene Care Home it was bad everyone was complaining. Now its 100% I think all the staff are all so happy and always do an amazing job.
She was angry and upset.
Staff, two members in particular, were fantastic and dealt with her outbursts in a calm and compassionate manner.
Due to the distance from family, (150-mile round trip), she moved after approximately 5 weeks to be closer to family.
I visit the home once a week and find most of the carers brilliant but there are a few I find don't know the meaning of care. The management have worked very hard in the last 6 months to turn the home around and I can see she's made lots of improvements, and on speaking to the manager I do think she has lots of ideas to bring the home up to great standards. The nurse in charge is an absolute godsend to the home and is always willing to listen to concerns and reassure you that every need will be met and always is when checked on.
My Mum has been at the care home for two and half years and in that time has had three Managers with latest Manager taken the post over in November of last year. Since the new Manager has come I have seen significant improvements in the home with the standard of care, only so much can be obtained in six months. The Manager cares passionately for the residents and families, her door is always open and will listen to what a family members concerns are and acts on them. I do feel that the home is turning a corner but still has some way to go before it can reach the status of excellent. I do feel that one of the nurses goes above and beyond her job role who can always be relied upon to get things done in a professional manner and a caring way.
I find the staff helpful, especially with the residents.
Daycare twice weekly and occasional respite care. Very efficient and caring.
Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed impeccably. There are lots of activities which cater for all residents and the food is very good. I would give Ferndene five stars!
When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities during her short stay. Unfortunately, she did not like her room and was determined that she would not allow it to be made homely. Despite the best efforts of the staff to settle her, she decided to return to her own home, where she struggles on.
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to tailor care and rooms to meet the needs and requirements of every individual resident. We wish you and your family all the best and sincerely hope your mother becomes settled.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ferndene Care Home.
There are no upcoming events for Ferndene Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ferndene Care Home.
Accreditations
There are no accreditations posted yet for Ferndene Care Home.
Meet the Team (1)

My care journey began in April 1990 when I started my first role as a night carer. I quickly realised how much I enjoyed working in the sector and knew it was the career path I wanted to follow. I progressed into a Senior Carer role and later had the opportunity to step into management when covering for a Manager who had left. I enjoyed the challenge and decided to gain the relevant qualifications to become a Registered Manager, successfully securing the role. I have worked as a Registered Manager since then, mainly within older people’s services, with some experience in learning disability care.
I was inspired to work in care by a desire to provide high-quality support and to make a real difference to people’s lives. What I enjoy most is knowing that the care we provide can have a positive impact on residents and their well-being every day.
My key area of expertise is older people’s services, where I have built extensive experience over many years in care and management.
My approach to supporting residents, families, and my team is to be approachable and supportive at all times. I enjoy sharing my experience with my team and take pride in developing staff so they can deliver high-quality, person-centred care.
I am passionate about ensuring residents are able to live the life they choose in a safe and caring environment, and that families feel confident, involved, and part of our “care family.” I also have a strong passion for delivering high-quality end-of-life care, ensuring residents’ wishes are respected and that they and their families receive compassionate support throughout. Outside of work, I am a busy mum of two wonderful boys who keep me on my toes. I have raised them to always show respect and kindness to others, values I strongly believe in. I also believe that while life can be challenging at times, it helps build strength and resilience.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndene Care Home to verify any information. View our terms and conditions. Ferndene Care Home has an Enhanced Service -more info.