Ferndene Care Home

Parksprings Road, Gainsborough DN21 1NY
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9.5 34 Reviews
  • Ferndene Care Home, Gainsborough
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Care Provided by Ferndene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All fees are based on individual care needs and would be calculated before admission.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Shileen Muusha and Melanie Killelay (Clinical Manager & General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • They do not have any specific visiting times, they are open 24/7, 7 days a week for visiting, but they do have protected meal times and ask visitors to avoid meal times where possible, as it can sometimes discourage residents from eating.

Parking

  • Free parking available with disability bays.

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Ferndene Care Home Reviews (34)

9.5

Ferndene Care Home has a Review Score of 9.5 (9.463) out of 10, based on 14 reviews in the last 2 years.
Over all time Ferndene Care Home has 34 reviews.

Overall Experience
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Date Published
  • 34
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Reviewer Connection to Ferndene Care Home
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Total of 34, showing 21-34
Review from A H (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always disappointed with communication. Mum has a hearing aid I have spoken/emailed carers, nursing staff and the manager to explain that I have had to either replace/clean/or put the battery in the right way around on every visit. The problem is supposed to be addressed but is still ongoing. Mum
has £30 per week spare, she likes 'pull up' pads during the day but needs more absorbent pads in bed. The pull-ups were being used inappropriately and 3 months worth were used in 6 weeks. The problem was communication again as grass-root staff were unaware.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
We are all shocked and saddened to hear of your experience with our home including the manager who was unaware you felt this way. As a company we always encourage relatives of loved ones to contact…read more
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Review from H C (Brother of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficult to review due to lockdown but it appears the staff have done an excellent job. Well done to all.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for taking the time to leave us a view. We understand that it has been very difficult for families to visit their loved ones due to the lockdown restrictions however, we hope now with the…read more
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Review from Linda C (Niece of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home clean, rooms are very nice with their own toilet and sink facilities. The room is a good size and allowed to have personal items in there, to make it homely. Staff very friendly, pleasant, well mannered and most of all, caring. Activities are put on for residents daily which keeps
them happy and their mind stimulated. Hairdresser every week, once Covid19 restrictions are lifted. There is also a chiropodist and at good prices too. I would definitely recommend it.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for giving us the time to leave a review about our service. I will ensure this review is communicated with the managers and staff team.
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Review from June (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already recommended to 2 friends from carers support group. I have closely monitored everything and have been looking to find a fault and can honestly say I can't find any. If I had to go in to care this would be the place I would choose. The staff have even looked after me.
Reply from Chris Perks, Quality Assurance Manager at Ferndene Care Home
Many thanks for your positive review. I will ensure the reviews gets past on to the team.
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Review from J W (Friend of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, friendly, caring staff. Happy environment, plenty of resident activities. We found our visit to be very relaxed and comforting which made for a most enjoyable visit.
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Review from J F (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum was only in Ferndene a very short time the personal care and attention to her from the team was superb. The team also supported my dad and other members of the family at mum's end of life.
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Review from Helena W (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndene Care Home is now a wonderful care home. My mum is so well looked after, everyone who works in Ferndene Care Home is amazing, they are all very good at their jobs and that goes for everyone that works there. I can now go on holiday and not worry before the takeover of Ferndene Care Home it was
bad everyone was complaining. Now its 100% I think all the staff are all so happy and always do an amazing job.
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Review from Lynn S (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was taken to Ferndene when she was very low. Her husband had just died, she couldn't stay at home but didn't accept/understand why.
She was angry and upset.
Staff, two members in particular, were fantastic and dealt with her outbursts in a calm and compassionate manner.
Due to the distance from
family, (150-mile round trip), she moved after approximately 5 weeks to be closer to family.
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Review from Joann C (Friend of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I visit the home once a week and find most of the carers brilliant but there are a few I find don't know the meaning of care. The management have worked very hard in the last 6 months to turn the home around and I can see she's made lots of improvements, and on speaking to the manager I do think she
has lots of ideas to bring the home up to great standards. The nurse in charge is an absolute godsend to the home and is always willing to listen to concerns and reassure you that every need will be met and always is when checked on.
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Review from Angela M (Daughter of Resident) published on 24 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at the care home for two and half years and in that time has had three Managers with latest Manager taken the post over in November of last year. Since the new Manager has come I have seen significant improvements in the home with the standard of care, only so much can be obtained in
six months. The Manager cares passionately for the residents and families, her door is always open and will listen to what a family members concerns are and acts on them. I do feel that the home is turning a corner but still has some way to go before it can reach the status of excellent. I do feel that one of the nurses goes above and beyond her job role who can always be relied upon to get things done in a professional manner and a caring way.
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Review from Ellen O (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful, especially with the residents.
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Review from S J (Wife of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Daycare twice weekly and occasional respite care. Very efficient and caring.
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Review from Amanda A (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndale is quite simply the best home in this area. My sister and I visited so many and Ferndene far outshone the rest. My mother, who has mixed dementia, severe arthritis and scoliosis, is very happy there. All the staff are professional and have that personal touch. The home is managed impeccably.
There are lots of activities which cater for all residents and the food is very good. I would give Ferndene five stars!
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Review from S C (Son of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I called to view Ferndene I was greeted warmly by a bubbly member of staff who showed me round with enthusiasm. The facilities were better than I recalled when visiting residents several years earlier. The entrance area is particularly welcoming. My mother enjoyed engaging with the activities during
her short stay. Unfortunately, she did not like her room and was determined that she would not allow it to be made homely. Despite the best efforts of the staff to settle her, she decided to return to her own home, where she struggles on.
Reply from John Terry, Home Manager at Ferndene Care Home
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to tailor care and rooms to meet the needs…read more
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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for Ferndene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.463 for Ferndene Care Home is calculated as follows: ( (111 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 160 Ratings = 4.463
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndene Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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