Clayton House

9-11 Lea Road, Gainsborough DN21 1LW
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9.2 4 Reviews
  • Clayton House, Gainsborough
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 16 Service Users

Other Care Provided

  • Day Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Kingsway Clayton House

Person in charge

  • Lisa Stephenson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (4)
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Clayton House Reviews (4)

9.2

Clayton House has a Review Score of 9.2 (9.247) out of 10, based on 4 reviews in the last 2 years. Over all time Clayton House has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
3
4
0

Review from Sally Anne S (Mother of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clayton House was emergency respite for my daughter, we were all greatly supported by staff members at a very difficult time for us all.
Staff are very supportive and caring towards individual needs, giving a very home from home atmosphere.
Home cooked meals and members being involved with day to
day home chores helping towards independence.
Our daughter was highly supported by experienced staff who supported her needs throughout, she particularly enjoyed the trips out during her stay as well as being supported to go shopping independently.
A big thank you to all, a lovely, friendly family residence.

Reply from Lisa Stephenson, Registered manager at Clayton House

Thank you for a positive review. We are happy we were able to help at short notice and that you felt your daughter was well supported.

Facilities

Care / Support

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Treated with Dignity

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Value for Money

Review from Lisa K (Respite Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and her team enough for how they have helped in a very difficult situation. They have made all stress-free for all. The young man who they have been looking after has been very happy and settled while staying at Clayton House, and he has lots of happy memories to take away
on his next chapter of life. Thank you so much again to the manager and your team, we really appreciate all your help in making a young man very happy. You have kept him busy, and he's loved his time with you all.

Reply from Lisa Stephenson, Registered manager at Clayton House

Thank you for your great feedback. I'm so pleased we were able to help and that he enjoyed his stay with us.

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Review from Alison T (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building that houses Kingsway, Clayton House lends itself to giving a "family home" feel, and the current owner, management, and staff have made the most of this with the furnishings, decoration, and layout. This is enhanced by the residents often benefiting from lovely "home cooking" with cakes
and seasonal foods being made by staff in the kitchen. The family feel extends to Birthdays and Christmas when staff prepare large bags of gifts for each resident and we see consistent efforts to arrange social outings, activities, and meetings in the house where residents can express their views.
I have found the staff consistently pleasant, patient, and supportive to both my sister (resident), myself, and my family. In particular, I have felt well supported taking on my new role as Deputy for Property and Finance for my sister.

Reply from Lisa Stephenson, registered manager at Clayton House

Thank you for your positive comments. Our staff works hard to ensure we provide a warm, friendly, and homely environment for our residents.

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Review from L P (Mother of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents and staff are lovely and make you very welcome my son has settled in very well and he seems to be happy and content when I visit him. It is also good that he goes out every day and does different activities.

Reply from Lisa Stephenson, manager at Clayton House

Thank you for your feedback. It's great to hear you are happy with the service we provide and that you feel your son has settled in well.

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.2 (9.247)

Overview of Review Score

The Review Score of 9.2 (9.247) out of 10 for Clayton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Clayton House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Clayton House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Clayton House

What types of Care is Clayton House registered for?

Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment, Detention Under Mental Health Act, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clayton House have?

There are 14 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Clayton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clayton House to the centre of Gainsborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clayton House to verify any information. View our terms and conditions. Clayton House has an Basic Service - more info.