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The Old Rectory has a Review Score of 8.7 (8.748) out of 10, based on 9 reviews in the last 2 years.
Over all time The Old Rectory has 15 reviews.
Thank you for your kind words and for taking the time to complete the review. Residents are encouraged with physical exercise through activities such as arm chair aerobics and dancercise. Now that the weather is improving residents will be accessing the community a lot more.
Thank you for your kind words and for taking the time to complete the review.
Thank you for taking the time to complete this review. We have taken on board your comments about the rooms and have added them on to our refurbishment schedule. We have also reviewed our staffing levels and in consultation with the manager, we are happy with the staffing levels but this does not account for unexpected absences and therefore we will be enhancing our current levels of bank staff.
Thank you for your kind words and for taking the time to complete the review.
Many thanks for raising your concerns with us. As stated in your concerns, we have had a period of instability in the home but that should never detract from the care delivery. On behalf of the company and the home, may I pass on my apologies that the care delivery appears to have fallen short of our expected standards on this occasion, I have instructed my team to do a full investigation into your concerns and you should have a response from them shortly.
Thank you for leaving this review about the care delivery at The Old Rectory. Obviously, the standards have fallen way below what we would expect and for that, I offer my sincere apologies to you and your family. I will ensure that the operational team, thoroughly review your concerns and support the home manager to ensure that standards are improved upon.
I acknowledge the concerns raised via this review, albeit that the issues of heating were addressed the same day as they were raised by our maintenance team. Also, the client regularly refused access to her room, meaning our domestic staff did not have access to clean, this is documented in the homes records. An invitation was made to review the above with the family, which was not been accepted. This issue was raised with CQC, who concluded that the home had acted and responded appropriately. We acknowledge the issues were raised, but can evidence that a prompt solution was offered.
The Review Score of 8.7 (8.748) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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