The Old Rectory provides accommodation for 42 clients for persons who require nursing and personal care. Caring for adults over and under 65, whose needs are associated with their age-related needs, frailty and physical disabilities which they aim to support for an active recovery.
The care centre offers all single room accommodation.
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The Old Rectory has a Review Score of 9.2 (9.193) out of 10, based on 15 reviews in the last 2 years.
Over all time The Old Rectory has 26 reviews.
The carers were very good and patient with a very difficult resident, my daughter. She has lots of problems, not least her mental state along with chronic pain and a very quick temper. She is difficult to manage when she loses her temper and becomes aggressive. The staff at Stickney did all they...
The carers were very good and patient with a very difficult resident, my daughter. She has lots of problems, not least her mental state along with chronic pain and a very quick temper. She is difficult to manage when she loses her temper and becomes aggressive. The staff at Stickney did all they could to contain and help her. I am truly grateful for their help and patience with her. Also, their kindness and care for me was wonderful. Thank you all and please accept my sincere apologies for her behaviour. Thanks for getting the right help she so obviously needed. There are some ratings I cannot tick as I don't know. I didn't come into contact with the manager for many minutes, so can't comment.
Sink not clean, spilt shower gel bottle, I cleaned and my kitchen roll that I took shower gel...
I could continue but have run out of space to write.
Thank you for leaving this review about the care delivery at The Old Rectory. Obviously, the standards have fallen way below what we would expect and for that, I offer my sincere apologies to you and your family. I will ensure that the operational team, thoroughly review your concerns and support the home manager to ensure that standards are improved upon.
My Mum was a resident from February 2018 until her death in February 2022. Throughout this time, I was very happy with her care and the whole staff's commitment to her care and making life as pleasurable as possible. During periods of illness, they handled everything very well. Communication...
My Mum was a resident from February 2018 until her death in February 2022. Throughout this time, I was very happy with her care and the whole staff's commitment to her care and making life as pleasurable as possible. During periods of illness, they handled everything very well. Communication between them and me was always friendly and informative. The meals were very good which she also enjoyed and her room was always clean. Overall, I can't thank the manager and the rest of the staff enough.
My father was a resident at The Old Rectory, Stickney from January 2021 until November 2021. He was well cared for by kind and compassionate staff, led by an excellent Manager who understood the symptoms of Dementia and the subsequent distress felt by family members, who were no longer familiar to...
My father was a resident at The Old Rectory, Stickney from January 2021 until November 2021. He was well cared for by kind and compassionate staff, led by an excellent Manager who understood the symptoms of Dementia and the subsequent distress felt by family members, who were no longer familiar to him.
From when my mum first went into The Old Rectory she has always been made to feel welcome. The management and staff are a credit to the home. They always let me know if things are not right for mum and when I visit they make me welcome.
From when my mum first went into The Old Rectory she has always been made to feel welcome. The management and staff are a credit to the home. They always let me know if things are not right for mum and when I visit they make me welcome.
My Mother in law has been at The Old Rectory for the last 10 days. When the weather was very hot recently, the heating was left on and the rooms were in excess of 30c. Her room has not been cleaned for the last 4 days. The rubbish has not been taken away. Dirty laundry left in her room. Toilet...
My Mother in law has been at The Old Rectory for the last 10 days. When the weather was very hot recently, the heating was left on and the rooms were in excess of 30c. Her room has not been cleaned for the last 4 days. The rubbish has not been taken away. Dirty laundry left in her room. Toilet rolls not replaced. I am very disappointed with the service.
I acknowledge the concerns raised via this review, albeit that the issues of heating were addressed the same day as they were raised by our maintenance team. Also, the client regularly refused access to her room, meaning our domestic staff did not have access to clean, this is documented in the...
I acknowledge the concerns raised via this review, albeit that the issues of heating were addressed the same day as they were raised by our maintenance team. Also, the client regularly refused access to her room, meaning our domestic staff did not have access to clean, this is documented in the homes records. An invitation was made to review the above with the family, which was not been accepted. This issue was raised with CQC, who concluded that the home had acted and responded appropriately. We acknowledge the issues were raised, but can evidence that a prompt solution was offered.
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