Patchett Lodge

Stukeley Road, Holbeach, Spalding PE12 7LJ

Patchett Lodge is registered for thirty residents and offers a team of skilled and friendly carers, able to provide care for older people, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Sabine Pietsch (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Patchett Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Patchett Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Patchett Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Patchett Lodge is calculated as follows: ( (72 Excellents x 5) + (28 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Patchett Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Patchett Lodge has a Review Score of 8.4 (8.441) from 10 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Patchett Lodge?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Patchett Lodge

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

My mother had a spell in hospital during September. She is 96 years old and when the hospital sent her back to Patchett Lodge because they "could do no more for her medically". I believe she would not be with me now if it had not been for the care and support given to her by the carers and other staff at the care home. Mum has been in Patchett Lodge for the last 3 years and I cannot sing the praises high enough that I have for the carers and all other staff at the home - thank you is not enough.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I have been attending daycare here for four years now and have nothing but praise for the staff, conditions and amenities. It is lovely here, we go outside in the summer and enjoy the nice gardens- the food is wholesome and excellent! Nothing is too much trouble for the staff. They treat me like a VIP and attend to my every need. I get on well with the other residents as well as occasionally spend longer spells here in respite which is very nice. Patchett Lodge is very close to where I live and my son who is also my main carer brings me here; he is very impressed as well. A super place! 10 out of 10.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   5 out of 5

As I have got to know the place, I have enjoyed my stay, It's a very friendly environment and they really look after me very well.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

The staff positioned with my mother, their help and understanding are first class, you could not improve on anything.
Thank you all.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   5 out of 5

Staff unfailingly helpful if on the odd occasion, unable to help, supplied with a reason. Residents not treated like half-witted three-year-olds as so many so called carers are inclined to do when one gets past retirement age.

How likely would you be to recommend Patchett Lodge? Likely

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Average Rating:   4.1 out of 5

Daycare very good, very personal, enjoy coming.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   5 out of 5

Since mums admission in to Patchett Lodge in Nov 15 I can only say that her care has been excellent. The staff are brilliant and very quickly got to know mum and her ways (she has vascular dementia). They quickly notice changes in her and contact the doctor if necessary (most recently she has been struggling with some of her medication so they got it changed to a chewable version to make it easier). In Jan mum went through an upset phase and before we could mention it they had sat down with her and had a chat and she improved amazingly. An excellent home and staff that deserves more money allocated to it.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   3.9 out of 5

On the whole my mother receives kind and friendly care from current staff. Any concerns that have been dealt with very well. Redecorating of rooms would improve the environment (not just my mothers room) Food seems to have become difficult for many residents to enjoy due to poor quality, my mother now feels comfortable and at home in the care home of which I am very grateful.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   2.9 out of 5

Charlotte Molesworth, Home Manager at Patchett Lodge responded to this review on 06 May 2016:

Thank you for taking the time to submit a review. I am pleased that you are happy with the care your mother receives here at Patchett Lodge. We appreciate all feedback and are happy to advise that our planned maintenance programme includes a number of bedroom, bathroom, corridor refurbishments including a revamp of our hair dressing salon. I can also confirm that we have a meeting scheduled with our residents and kitchen team to talk about preferences for our new summer menu.

My father stayed at Patchett Lodge for 3 weeks. All of the staff were kind and respectable towards him.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

I came to stay at Patchett Lodge in April after a nasty fall at home. I broke my femal and damaged the bones around my kneecap of my left leg (i've got brittle bones) and a fracture to the right ankle. My left leg was in a brace and my right ankle in plaster. I spent two weeks in a different home and was then transferred to Patchett Lodge for a stay of 4 weeks, I couldn't go home and I am still here after 4 months. The atmosphere here is lovely, nurses are so caring and helpful, and they always have time to hear your problems. I'm waiting for a package to be put together, and then hopefully I will be able to return home, but will need help there also. If I ever have to choose a care home again it will be Patchett Lodge, I live in the area, and one or two nurses are going to visit me - isn't that good of them. I really needed help, and couldn't have asked for a better care home.

How likely would you be to recommend Patchett Lodge? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Sabine Pietsch

Job Title: Home Manager

Joined: 2017

Description:

The 28 residents at Patchett Lodge are looked after by a highly dedicated team of carers, ancillary staff and admin assistant.

They are led by the Home Manager who is supported by a Head of Care and a team of senior carers.

Sabine became Home Manager and joined The Orders of St John Care Trust in December 2017.

Sabine will lead and support her team; ensuring high standards of care are delivered to the residents of Patchett Lodge.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Patchett Lodge