Patchett Lodge

My Aunt has been a resident at Patchett Lodge for just over 1 year. She became a permanent resident at the beginning of August 2017. All the staff are very friendly, welcoming and caring. I have noticed an improvement in the care home presentation i.e fresh flowers, sun lounge interior and gardens to name a few, within the last few months around the time when there was a change in the managers, although things were fine before, there has been an improvement.

My mother had a spell in hospital during September. She is 96 years old and when the hospital sent her back to Patchett Lodge because they "could do no more for her medically". I believe she would not be with me now if it had not been for the care and support given to her by the carers and other staff at the care home. Mum has been in Patchett Lodge for the last 3 years and I cannot sing the praises high enough that I have for the carers and all other staff at the home - thank you is not enough.

I have been attending daycare here for four years now and have nothing but praise for the staff, conditions and amenities. It is lovely here, we go outside in the summer and enjoy the nice gardens- the food is wholesome and excellent! Nothing is too much trouble for the staff. They treat me like a VIP and attend to my every need. I get on well with the other residents as well as occasionally spend longer spells here in respite which is very nice. Patchett Lodge is very close to where I live and my son who is also my main carer brings me here; he is very impressed as well. A super place! 10 out of 10.

As I have got to know the place, I have enjoyed my stay, It's a very friendly environment and they really look after me very well.

Thank you all.

Staff unfailingly helpful if on the odd occasion, unable to help, supplied with a reason. Residents not treated like half-witted three-year-olds as so many so called carers are inclined to do when one gets past retirement age.

Daycare very good, very personal, enjoy coming.

On the whole my mother receives kind and friendly care from current staff. Any concerns that have been dealt with very well. Redecorating of rooms would improve the environment (not just my mothers room) Food seems to have become difficult for many residents to enjoy due to poor quality, my mother now feels comfortable and at home in the care home of which I am very grateful.

Since mums admission in to Patchett Lodge in Nov 15 I can only say that her care has been excellent. The staff are brilliant and very quickly got to know mum and her ways (she has vascular dementia). They quickly notice changes in her and contact the doctor if necessary (most recently she has been struggling with some of her medication so they got it changed to a chewable version to make it easier). In Jan mum went through an upset phase and before we could mention it they had sat down with her and had a chat and she improved amazingly. An excellent home and staff that deserves more money allocated to it.

My father stayed at Patchett Lodge for 3 weeks. All of the staff were kind and respectable towards him.

I came to stay at Patchett Lodge in April after a nasty fall at home. I broke my femal and damaged the bones around my kneecap of my left leg (i've got brittle bones) and a fracture to the right ankle. My left leg was in a brace and my right ankle in plaster. I spent two weeks in a different home and was then transferred to Patchett Lodge for a stay of 4 weeks, I couldn't go home and I am still here after 4 months. The atmosphere here is lovely, nurses are so caring and helpful, and they always have time to hear your problems. I'm waiting for a package to be put together, and then hopefully I will be able to return home, but will need help there also. If I ever have to choose a care home again it will be Patchett Lodge, I live in the area, and one or two nurses are going to visit me - isn't that good of them. I really needed help, and couldn't have asked for a better care home.