The Poplars

Since I arrived at The Poplars I have found the Poplars to be very well run and organised. The food is excellent and the staff out of their way to provide alternate choice of food if requested. Activities are frequent, inclusive and well run. Christmas activities entertainment and food were outstanding. The staff are very good, patient, caring, attentive and friendly. My only criticism is that my room is extremely small.

My aunt could not receive better care. Your staff are amazing.

Nothing is too much trouble.

My husband came into respite care here at The Poplars for 2 weeks, after a hospital discharge to recuperate and gain strength. His care has been excellent, we couldn't have asked for or found better. He was well cared for 24 hours, his meals were excellent, alongside his personal care. We are both happy with every aspect of his stay. The staff are amazing, friendly and really made my husband and myself very welcome. We wouldn't hesitate to use this care home in the future.

The only criticism of my care would be that a couple of the night staff were very slow to respond to the call when I felt very unwell, and when I went to find someone, the carer was asleep.

The only downside was that the room was a bit tired, but was available short term while awaiting upgrade.

My mother was extremely fortunate to spend the last few months of her life at The Poplars. From the moment you are welcomed at the door, you can feel the level of care and professionalism of every member of staff that you meet. There is a warm, welcoming feel, and all of the residents appear content and comfortable with the staff and well cared for. Staff went above and beyond to ensure my mother enjoyed her final birthday, and when it came to the final stages of her life, they all excelled in the care and support that they offered not only to my mother but to myself and her close friend. The whole team should be proud of the positive effect they have on so many people, thank you.

I needed to report that my sister had been upset by some ‘noisy’ people who she thought had come to see her. She has dementia so I spoke to the Home Manager (by email) who immediately responded and said a large group had visited today and she would ensure a smaller group would visit next time. I am so reassured by her caring and concerned attitude and her immediate action. The staff at The Poplars are so helpful, kind and reassuring and my sister is very happy and well looked after. Thank you.

Had a lovely time with my husband, staff and other residents who I have come to know, thank you.

I know many of the carers work extremely long hours but their team of caregivers not only took care of her physical needs but also provided companionship and emotional comfort at all times during their shifts; thank you to you all for playing a vital role in making my mother's final days as comfortable and dignified as possible.

My mother sadly passed away at The Poplars in October 2023, having spent the last year of her life as a resident. With Mum’s mental and physical health deteriorating through this period, due to Alzheimer’s disease, she was cared for with love and compassion by the many staff at The Poplars who came into daily contact with her. Behavioural changes caused by Mum’s illness meant that at times she was difficult to look after but as a family, we were always impressed by the skill and good humour with which the carers treated her and cared for her. When Mum finally died, the support provided by the duty staff at The Poplars was simply exemplary - I can’t thank those who were present enough. I recommend The Poplars as a care home without reservation - the staff are caring and skilled and the home is run to the highest standards by an experienced management team.

Her initial worries and fears at her change of circumstances have been managed with kindness, caring, professionalism and good humour. From the manager to the housekeeping staff, there is a great team spirit and the well-being of each resident is handled with specific regard to that resident's needs. Activities are scheduled to engage and promote independence where possible. December is a month that Mum usually finds quite challenging. The decorations, the different look to the lounges with the trees and lights and the atmosphere of jolly celebration can be overwhelming for residents with dementia but this year she was settled and enjoyed the music and the interactions with her carers. I don’t feel that she could be better cared for at any other home and really appreciate the low turnover of staff so she has familiar faces every day. Thanks to the manager, you’re a positive force!

More than a month has passed since my aunt died at The Poplars, Market Rasen. I was deeply touched by how much love and care was shown to her by the staff. In those last few days, so many popped in to say goodbye and to share happy memories. They took wonderful care of me too, with sandwiches and never-ending cups of tea. All I had to concentrate on was being with my aunt, everything else was seamlessly looked after. It was a sad time, but the experience also renewed my faith in the kindness of people. Thank you.

I would like to say how helpful all the staff at The Poplars were when my son-in-law died from a serious cancer. They all seemed to understand everything that I was experiencing and I was very appreciative of their comfort both during his illness and especially after he passed away and also at the time of the funeral. This was also appreciated by my daughter and her family. This is a very happy care home, with plenty of activities to keep us going and the freedom to take part if we want to.

This was my wife's first experience of respite care, and she is full of praise for both management and staff. The food, care and comfort were all first class.

End of life care - outstanding. The whole team at The Poplars are amazing for their care, compassion and patience, not just for my mum but also for my family. I truly cannot put into words what they have done - amazing. The Orders of St John's Care Trust should be so proud of them.

My husband has been a resident at The Poplars for just over four years. He has been cared for exceedingly well and with dignity and compassion. There have been very little changes of staff making this environment very friendly and consistent.

I have found the staff very helpful and caring during this pandemic - enabling me to see my sister and answering all my queries. The staff were always very caring when I visited my sister before the pandemic.

Mum has been a resident at The Poplars for 9 months following an uncomfortable stay somewhere else, not your trust. From day one, my mum has been made to feel welcome, clean and comfortable. The staff are always very kind and courteous to us in what has been an extremely difficult time for all. We have recommended The Poplars and will continue to do so. Thank you all very much.

My wife suffers from Parkinson's Disease and had a stay in the Poplars in July/August 2020. She has since been at home with me as her sole carer, however in July 2021, her Parkinson's came back and she was unable to walk or move. In desperation, I contacted the Poplars, regarding getting my wife in for some respite care. They were brilliant, the lady in Admin, confirmed immediately that they had a room for her and she could be admitted as soon as I could get her to the home. She had wonderful care from all the staff, who were like old friends from her last visit. We could not fault any area of my wife's care. The home is well managed and maintained, the food is very good, even with fish and chips in paper from the local 'Chippy' on a Friday. The Poplars has a well deserved, high reputation in the town. I cannot thank all the staff enough for the way they looked after my wife, in our time of need and would have no hesitation in recommending this Care Home to anyone who is looking for one.