The Poplars

Chapman Street, Market Rasen LN8 3DS
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9.8 48 Reviews
  • The Poplars, Market Rasen
The Poplars offers compassionate, individualised residential and dementia care. Located close to the centre of the small, vibrant market town of Market Rasen in Lincolnshire, the home’s new, specialist dementia 11 bedroom household, with additional living, dining and communal areas, opened in April 2017.

The residents' well-being and comfort is the prime focus. This means that responding to their individual needs is top priority, so the home is very proud to have received an 'outstanding' rating in this category in the recent CQC (Care Quality Commission) inspection (November 2016).

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1130
  • Self-Funded Residential Dementia Care: £1130 – £1430
  • RESPITE Self-Funded Residential Care: £1070 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1505

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact The Poplars to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Svetlana Todorova (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (11)

The Poplars Reviews (48)

9.8

The Poplars has a Review Score of 9.8 (9.832) out of 10, based on 10 reviews in the last 2 years.
Over all time The Poplars has 48 reviews.

Overall Experience
  • 39
  • 9
  • 0
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Date Published
  • 48
  • 1
  • 4
  • 10
  • 38
Reviewer Connection to The Poplars
  • 20
  • 12
  • 4
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  • 3
  • 2
  • 2
  • 1
  • 1
Total of 48, showing 41-48
Review from P S (Son of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received outstanding care in what sadly provided to be the last month of her life. At The Poplars, she was treated as a person, not a case and everything was done to meet her wishes and ensure her comfort.
The manager showed great empathy both with mum and with my sister/me as next of kin, even
visiting us in hospital.
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Review from Nancy B (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by this care home. There are so many bad reports about homes but I have nothing but praise for this establishment. Mum's room is small but sufficient to manoeuvre and clean and tidy. It is well furnished and modern. My main praise is for the staff team - from top to toe -
I hesitate to say 'bottom' because all team members work very well together to create a lovely caring, supportive and safe environment for residents. Mealtimes are sociable and staff take care to make sure everyone's needs are catered for. Overall a not unpleasant experience for Mum.
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Review from Helga P (Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff- excellent (professional, always kind)
Food- excellent
Gardens- excellent
Room- sufficient. Not having dementia but having lung problems, 24hr heating and locked windows was a big problem. Shame no en-suite bathroom!
Bathroom facilities- very clean.
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Review from Melonie B (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff.
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Review from Shelley C (Daughter of Resident) published on 22 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Poplars since March and has benefited greatly with the attention and care she gets, and has gone up 2 sizes which isn't a bad thing! Just before Christmas she developed a chest infection and then pneumonia and had to stay in hospital for 4 days. The staff were all very supportive
during this time as were the rest of her new 'family' and it was lovely to see how pleased everyone was to see her when she came home on Christmas Eve. obviously she wasn't well enough to go to our usual family gathering but my brother and I went in the morning to the Christmas spirit well and truly flowing! There was a lovely family atmosphere and everyone was offered a tipple and hot mince-pie. Santa handed out presents and all the staff including some not on duty joined in the festivities. I was able to have lunch with Mum and friends before leaving in the afternoon.
I would also like to say how impressed I was with the time and effort that went into decorating the lounges and other areas, and all the social events that went on in the run up to both Christmas and New Year! It really did feel like home!
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Review from Kenneth R (Resident) assisted by family/friend published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I though the home was warm and well looked after. I was fed well and looked after very well.
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Review from Ian W (Son of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I last saw my mother 6 months ago she was in a very confused and depressed mental state following a stroke. This visit, from where I live, I found her cheerful, alert and much more sociable than I have seen her in decades. I credit the amazingly kind, sensitive staff of Poplars for this turnaround
and particularly the Manager, who is clearly a superior leader and sets a tone of humor, compassion and encouragement for residents to be their best, within the confines of their physical and mental abilities. My mother feels safe, cared for as a person and able to contribute to the welfare of others not as capable as her. Thank you to the Manager and all the staff.
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Review from Keith B (Daughter of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Poplars have looked after my father for the past 1yr 10months, he has been taken care with 1st class service, caring and respect despite being in the later stages of Alzheimer's. During the last week of my father's life the family had to make a decision to move him or leave him where
he lived at The Poplars. We chose to keep him in The Poplars. All the staff kept us informed about his health, they also cared for the family and treated him with respect during his time. I am very grateful I was informed of his deterioration and this enabled our family to be with dad as he passed away. They also cared for our needs.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for The Poplars is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for The Poplars is calculated as follows: ( (98 Excellents x 5) + (17 Goods x 4) ) ÷ 115 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.98 Points relating to the number of positive Reviews for The Poplars is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Svetlana

Svetlana

Job Title: Home Manager Joined: 2022

Svetlana has worked within the Health and Social Care sector for 19 years in the UK and 3 years in Bulgaria as a registered nurse, in which time she has cared for and supported individuals with severe learning disabilities, challenging behaviours and mental health problems, elderly and people with dementia.


Through determination, motivation and support she has progressed in her personal and professional development to the role of Multi-site Service Manager where she feels she has gained valuable experience in the management of these specialist units.


She joined the Trust in April 2022 and enjoys her job, alongside having an excellent relationship with all residents, families and staff. She practices an open-door policy and strives for high-quality standards.


Svetlana's main priorities are ensuring that all colleagues provide excellent standards of support to the people they support, with a focus on positive outcomes, promoting choice and independence and positive behavioural support in accordance with the resident’s wishes, care plan and company policy.


Svetlana achieved a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England)(Adults’ Residential Management)(QCF) June 2016.

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