The Poplars

My mother has been in The Poplars for about three years. She is now in the advanced stage of Alzheimer's. Her care has always been excellent. She has always been treated and respected as an individual and the staff have adapted to her needs as her illness has progressed. The staff clearly care very much about the residents. The standard of care is high and always with safety and quality at its core. I am so glad I chose this home for my Mother.

We were lucky to find The Poplars. The CQC rating does not truly reflect this home. We were impressed by the staff - so caring and professional in all aspects. Dad's en-suite room was very comfortable. The dementia wing should be used as an exemplar across the industry. Just sad he didn't live for longer in the fantastic Poplars.

Highly recommended.

My father has been at The Poplars for 6 months. Staff have looked after him very well, his needs are all met. Management have been very supportive and communication is very good. We are very happy with our father's choice of care home.

And me? I am so very pleased that The Poplars welcomed her as a resident.

The care and service provided by The Poplars is excellent. The staff are caring and nice at all times. Of all the care homes I have visited, this is the best. Should I have to go into one, the Poplars would be my choice.

The Poplars is well run with good access at all times, the staff looking after the residents are fantastic, especially in the Willows. All the staff are caring and got the "extra mile" in their care and support of the residents. It is, without a doubt, the strongest asset within The Poplars. Access to management can sometimes be difficult and the garden areas of the home could be better maintained.

We have had first class treatment from staff at The Poplars and would recommend this home.

Thank you to all the staff and residents at The Poplars, mum loved her stay. You treated mum with such care and all mums visitors with a smile and nothing was too much. We ALL send love and thanks, see you soon.

My mother recently spent a week on respite within the Poplars and the treatment she received was fabulous. It was certainly like being amongst family with care and attention being shown to her throughout the duration of her stay. I would definitely recommend this care home and also intend to utilise the services again in the future.

My husband was very unhappy with the mattress on the bed and the nearest toilet to use during night time was out of action which caused him some distress.

Staff are friendly, approachable and kind and considerate to their residents.

Truly a person-centred approach to care.

I have just returned from celebrating my mothers 99th birthday at The Poplars. The staff had decorated her room and brought flowers. Mum was very relaxed and enjoying her day. Four of the family joined her for lunch, set in a decorated private area. There are balloons, wine and a delicious lunch, followed by 99 Ice cream cones all around. There is always a really calm and caring atmosphere ay The Poplars. The staff are kind and very aware of each resident's needs. It's a happy home for its residents.

My mum is safe, happy and well cared for.

The Poplars is an amazing care home that is well led, well managed and all the staff do an outstanding job. The Poplars has my highest recommendation and I thank them for caring for my mum.

At very short notice my mum needed respite care. As she had been to The Poplars before and because of the care she had previously received the Poplars was her immediate choice. The staff at The Poplars are amazing. They genuinely care for the residents. I had no worries about mum being at The Poplars as I knew she would be in very safe hands. I will be forever grateful for everything they have done for mum once more. The care received has allowed her to return home once more, where she belongs and wants to be. Thank you!

Supportive and understanding from the start. Lovely atmosphere and positive staff. Peace of mind for us knowing we have someone who is cared for, safe and happy. Slick paperwork and good management of medication. Patient and welcoming staff. Well done and thanks.

I have never had to go into respite before but I know if I had to again then it would be The Poplars I would choose. I couldn't thank them enough. Hats off to all at The Poplars, they are truly amazing. THANK YOU.

I feel the home needs a gardener to finish the place off and parking more for visitors and staff. It's kept tidy and smart, I know there is building that's been going on but it will be a lot smarter a year ago, we know the place but strangers don't.

The Poplars is very well managed and the carers are always polite, respectful and well turned out. The provision of entertainment, hairdresser, chiropodist district nurse and trips out is excellent. All of the staff including the caretaker, laundry/housekeeping and catering are excellent.