Redcote House

The attitude of the staff is first class and they are always warm and welcoming on my regular visits.

My mum was in Redcote Care Home from 2020 until January 2025. During that time my mum received nothing but exceptional care. As my mums dementia progressed the care turned into the most incredible level of dignity and love as the team led by Ellie supported her towards the end of her life. I will be forever grateful for the team making this most difficult and painful of times more bearable knowing that when we were not with my mum that she was being so wonderfully cared for.

Staff are very helpful and considerate, and my aunt is treated with dignity and respect.

Staff always helpful, calling over the telephone whenever something has happened with my aunt. They always understand my aunts needs.

Mum always gets great care she is well looked after and given respect the staff are always happy and welcoming ' Mum has lived here for a long time now and I don't have to worry about her as I know she is in good hands the staff also do some lovely activities for the residents

Staff are always kind and friendly towards the residents and do as much as they can to make them comfortable the food is wonderful and they always entertained with a range of activities like bingo ,singing. Exercises

Found the place dirty, staff did clean when I was caught cleaning Mum's dirty room. The place was decorated around my mother and patients, over a week. I found someone else's urine in Mum's commode, human excrement on the seat, staff shouting at patients, forcibly manhandled patients made them agitated and causing a tearful anxiety attack. One was a male, his partner was outside with me and she begged them to stop shouting at him. I made it clear that I wanted a move for my mother, after this, the staff was in two's around me. Started to claim they did not like my attitude, all of Mum's clothes were lost, never got a proper reply. Mum always had other people's clothes on. Staff blamed each other, the management was no better at giving answers. Unfortunately, my mother became seriously ill, at least she got out of the Redcote care home. The Redcote care home is best for dementia patients because they will daily forget, what a horrible place it is. I would not recommend having loved ones here.

My mother was a resident for just over 4 years she was suffering from dementia. The care that she received was second to none. The staff gave her wonderful loving care. At times she could be a real phase her carers at all and they were always attentive to her needs.

My mum has lived in Redcote House for over 4 years. She settled in quite quickly. She has vascular dementia. The staff are kind and caring to the residents and they seem to be well looked after. It is a small family feel home. Visitors are welcomed with a drink and will answer any questions you have about your family member.

My mother used to visit a friend at Redcote House on a regular basis for some time. When my mother went into a sharp decline with dementia it was the most suitable place as it was known to both of us. I was happy with the care my mother received since her admittance in December 2015 and am happy that she ended her life there, in familiar surroundings and with caring people. I was always kept informed of any changes etc.

Can't praise Redcote House highly enough. The staff and facilities are second to none. All staff members treat Mum with kindness and respect. After a tough couple of months for Mum, her welcome into Redcote House has settled her down and she is very happy and content.

Asked if we could have curry, and within 2 days we had it. We also had an Italian day and a French day.