Southfield House, Spalding, Lincolnshire
Southfield House, Spalding, Lincolnshire
Southfield House, Spalding, Lincolnshire

Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Elaine Whittle (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Southfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Southfield House has a Review Score of 8.1 (8.087)

The Review Score of 8.1 (maximum of 10) for Southfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Southfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Southfield House is calculated as follows: ( (108 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 168 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.563 Points relating to the number of positive Reviews for Southfield House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southfield House?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southfield House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The staff and care during the day were excellent and we can't praise it enough. The night time care left a lot to be desired.

The help, assistance of all the staff during the day was kind, courteous and cooperative under difficult circumstances. The kitchen staff always helpful and his food was enjoyed greatly.

We are very grateful for all their help.

How likely would you be to recommend Southfield House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Elaine Whittle, Home Manager at Southfield House responded to this review on 12 Sep 2017:

Thank you for taking the time to write a review. We aim to provide the best individual care for all our residents and we appreciate all feedback given by our families and residents. All our team members are highly trained and committed to their roles. As no concerns were raised at the time of stay, I would be happy for you to contact me directly for further information and to discuss your concerns during the night time period. I would like to thank you again for your care review.

Southfield House has been and continues to be the residential care home where my Mum lived until her recent death and where my Dad continues to live. The staff have always been caring and supportive to us all and in particular to Mum who had very special needs. I am really glad that we found Southfield House when we did. They have been a Godsend to our family.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle fell at the age of 95 and he decided that he was no longer safe at home. Following emergency respite care at a home in Boston, we moved him to one of our choices in his hometown. It was chosen as it was run by The Order of St John Care Trust (a charity as opposed to a commercial organisation) and it proved a good choice. The downside is that the rooms are small and not en suite, but larger ones do become available. The standard of care is high and it is a bright and airy place set in nice grounds. The food is good and the staff are pleasant and efficient. Uncle, who is not always easy, loved it and would sing it's praises. He was not the sociable kind so did not participate in the activities of which there were many.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mom went into Southfield House after a spell in hospital. At 90 years old she was very weak and lacked confidence that she could return home. After one week of wonderful care she was able to return home and is now doing very well. Every member of staff at Southfields treated her with the respect she deserved and couldn't be nicer.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent a week in care at Southfield House. This being his second time, he enjoyed his time there and was very well looked after. The staff are very kind and friendly and very aware of the difficulties with Alzheimer's patients.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay was a happy one, the kindness, cheerfulness of staff was wonderful. It didn't matter who you asked to help it was always done with a smile. Food was lovely, also plenty of cups of tea. Thank you everyone.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan hasn't been here long but the members of staff I have spoke to have been friendly and helpful.

How likely would you be to recommend Southfield House? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I cannot fault the care, support and dignity given to my mother by all the staff at Southfield House. Although my mother has dementia when asked if she is happy she never hesitates to say what a good decision it was to choose Southfield House.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When visiting staff are always friendly and welcoming. Any queries on any subject are dealt with in a friendly and efficient manner. My husband has settled in really well which is down to comfortable surroundings and staff treatment. The home is kept clean and tidy with the residents requirements being paramount.
The food is well prepared and good, usually a choice is offered for all meals. All are served individually in the bright dining room or in residents rooms, assistance is given if needed. I eat with my husband on Sundays and can honestly say I enjoy it every time.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

OK

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have been extremely impressed with the care my father is receiving from the staff, nothing is too much trouble and someone is always available to speak to concerning him.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with the care my dad is getting. Staff very helpful.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Pleasant atmosphere, staff are very helpful.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has been at Southfield House for 3 1/2 years and has received excellent care from the staff who work extremely hard. I do feel bathroom facilities could be improved and bathing more often than once a week. Could do with redecoration and refurbishment. Excellent staff and care though.

1 The staff are very good but are extremely overworked working double shifts (ie over 14 hours) due to staff shortages which is not acceptable for them or in the care of the residents

2 The property and rooms are tired and require updating/redecorating desperately including the toilets.

3 The garden is only maintained to a low standard.

I feel the Order of St John need to seriously look at what care they are providing or rather not providing to staff and residents alike.

How likely would you be to recommend Southfield House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Elaine Whittle, Home Manager at Southfield House responded to this review on 13 May 2016:

Thank you for taking the time to let us have your comments and we are delighted that you are pleased with the care your father is receiving. Please be reassured that we do have a full complement of staff and no-one is expected to work additional hours although some colleagues may choose to do so. In terms of interior decoration, we have an ongoing refurbishment programme which will see further bedrooms being upgraded in the coming year. The gardens are tended by our volunteers who will now be supported by our newly recruited handyperson. I would be more than happy to discuss any issues with you when you are next visiting the home and please do not hesitate to come and see me.

Submit a Review for Southfield House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Elaine Whittle

Job Title: Home Manager

Joined: 2015

Description:

The thirty one residents at Southfield House are looked after by a highly dedicated team of staff that include carers, ancillary staff, an administration assistant and an activities co-ordinator. They are led by the manager who is supported by a Head of Care and a team of Senior Carers.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Southfield House