Southfield House

Woolram Wygate, Spalding PE11 1PS
Review Us
9.8 45 Reviews
  • Southfield House, Spalding
Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Show Southfield House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1160
  • RESPITE Self-Funded Residential Care: £1030 – £1175
  • RESPITE Self-Funded Residential Dementia Care: £1175 – £1240

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Southfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elaine Whittle (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (2)

Southfield House Reviews (45)

9.8

Southfield House has a Review Score of 9.8 (9.788) out of 10, based on 15 reviews in the last 2 years.
Over all time Southfield House has 45 reviews.

Overall Experience
  • 31
  • 12
  • 2
  • 0
  • 0
Date Published
  • 45
  • 4
  • 11
  • 15
  • 30
Reviewer Connection to Southfield House
  • 18
  • 10
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 1-20
Review from A A (Sister of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have been to the garden fate at Southfields today and had a very enjoyable day, we like how everyone was enjoying the singing and dancing it is a lovely place and the staff go all out to make everyone feel loved, My sister and brother in law are well looked after and we thank you all
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident at Southfield House since Oct 2023. On the whole, I feel she has received satisfactory care and support during her time there. Most of the staff show compassion, sincere care and concern, patience and understanding. I have observed this during my visits.
Occasionally I
feel concerned that Mum's dignity is not always considered e.g. at 97, I don't like to see the hairstyles they give her as if she were a child! Also, laundry items seem to go astray until I chase them up! These issues are frustrating to a relative. It's a part of the whole picture so it needs mentioning.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your review. We are sorry for your less than exceptional experience, that is below the standard of care we strive to give. Staff have resolved these issues with immediate effect, and we encourage any further feedback you may have.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L K (Granddaughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always well looked after, my nan and grandad love being here.
Such a big help having care for them both 24/7.
Reply from Rowen Campbell, on behalf of the team at Southfield House

Thank you for taking the time to write us a review. We love caring for your grandparents, and we're delighted that they're happy with us at Southfield House. Just let us know if there is ever anything more we can support them with.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T T (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so kind and very helpful. Always approachable. They contact you if anything is wrong. Keeping informed if they are ill or need to go to hospital.
They are well looked after which is a blessing to know that they are safe too.
Thank you from the bottom of my heart!
Reply from Rowen Campbell, on behalf of the team at Southfield House

We really appreciate your feedback, and you taking the time to write us a review - thank you. Please don't hesitate to ask if there is ever anything more we can do to support your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart W (Son of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
sometimes bedroom a little untidy, clothing sometimes goes missing.But does return.
money is always an issue no matter what and will not change.
mam is fed well, cared for with love and respect, I am happy with all of you and what you do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V R (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here since October, I first came in early November as I didn't know he was here. Staff are always pleasant, welcoming and helpful. My dad's a different person since being in here, he is more settled, happier and starting to mix with others, which I have never seen before. I hope he gets
to stay here permanently. Thank you so much for making him happy and settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Friend of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting Southfield House, I always feel welcomed by the staff, who are devoted to their work, and caring to all the residents. I also notice the happiness in the resident, who has settled in his room, enjoying the food, which is so rewarding and appreciated. The weekly activities are a credit to the
organisers and would recommend Southfield House to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy k (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be pleased with the care and affection my father receives, he has been happy living at the home for around 18 months now.
When my mother passed away whilst living at the home last year, he, myself and the rest of his family were treated with care and compassion, that meant a lot to all
of us.
All of the staff strive to make the home a family home.
Thank you.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your kind review. We are glad that your father is happy at Southfield House, and that you are pleased with the care provided.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P E (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exceptional care home in all respects.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for your wonderful review, the team really appreciate the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne F (Power of Attorney of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I have visited a resident I have noted that all the care team are so caring towards him, even with his challenging behaviour. His room is clean, the overall home is very clean the carers are very polite and acknowledge your visit.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your kind review, the team really appreciate the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne F (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the home clean and happy. The staff are all excellent and go out of their way to help. Never had a worry about Mum being there at all in fact it has always been a great relief to know how well she is being looked after.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for your lovely review. We are pleased to hear you feel relieved knowing your mum is being well cared for at Southfield House and the team really appreciate the kind feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C U (Friend of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend I find that all the staff are kind and caring and very supportive. If I have any questions the staff are all supportive and approachable and always willing to help with advice. I have no worries about anything as I know she is in the right place for her, as she is cared for and
eats well.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are so glad to hear you are fully supported by the team and feel at ease knowing your friend is in the right place for her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles B (Nephew of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has dementia and needs full-time care. Due to her age and frailty, she needs more support than any family member can give.
The care she receives from Southfield House is wonderful. Her needs are always met in a dignified manner by the caring staff. Her room is well-decorated and clean. There
is a good social and activity calendar for the enjoyment of residents and their families.
The manager or senior carer are always available for a chat.
I would have no hesitation in recommending Southfield House to anyone.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your review and for your kind words. We are glad to hear you are happy with the care and support your aunt receives, and that you like the activities and social events provided by the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan N (Sister of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visits to my sister I find all staff caring, kind and supportive. On leaving, I am satisfied my sister will be safe and looked after. To me, all staff are approachable and willing to listen to any concerns I may have. After having many worries about my sister living alone, I feel I can now relax.
Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are glad to hear that you can now relax knowing your sister will be safe and well taken care of at Southfield House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary R (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this care home for my mum because the staff were very friendly and welcoming from the time I knocked on the door and asked if I could have a look around. The home itself has a homely feel and is a lovely environment to live in. The standard of care is excellent and the staff take the time to
get to know all of the residents and their likes and dislikes. We are always made to feel welcome when we visit mum and they know all of us by name.


As a family, including my mum, we cannot praise the staff highly enough as they are always happy and nothing is too much trouble. When our daughter got married, a staff member accompanied mum to the wedding, which was very kind of her and meant so much to us as a family.


Mum enjoys lots of different activities which take place in the home, such as visiting musicians and performers together with regular craft and baking sessions. We are confident that mum is getting the best of care whilst living at Southfield House.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are so pleased to hear that you're happy with the level of care and support provided by the home, and we look forward to sharing your thoughts with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane T (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management team are very kind, friendly and very good at caring and making the residents feel special. Excellent atmosphere any time of the day. Would highly recommend it. Very good value for money also. Many thanks to the spacing team.
Reply from Rowen Campbell, on behalf of the team at Southfield House

Thank you for your kind words and for taking the time to write us a review. I'm glad your experience with Southfield has been so positive. I'll pass on your feedback to the manager to share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and caring. Feel like one of the family and make us very welcome. Quick to inform and keep us up to day with health and well-being. Know parent well - all staff. Phone calls and emails are answered. Room is comfortable, though not big, not outlook. Don't always hear about activities,
but can see things happen and nice to have photos. No worries.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen T (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to this care home following a recuperative period in another home. The previous experience was not great. So, we approached this looking for somewhere small where Mum would count and somewhere that was a home and not an institution, and for anyone who has been to both, there is a vast
difference. This home is managed and staffed, by people who really do care about the residents. People who happily interact with all residents, always with a small, despite the pressures they sometimes endure. They treat them with care, and with great compassion. Since being with this great bunch of people, despite her condition deteriorating, Mum has flourished. She has company as and when it suits her. She is always gloating over the great meal she has just had and feels part of a world that cares, which is a very rare gift at 80. I wouldn't hesitate to recommend this care home to anyone looking to place a parent in care, never an easy decision, but in our case, the best one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Damaris T (Niece of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In April 2020, my 101-year-old uncle was very fortunate to be given a room at Southfield House after spending nine weeks in hospital. The admission process was completely smooth, in spite of the restrictions in place at that time because of the pandemic. For the next 21-months, he thrived there under
the wonderful care and kindness of all the staff and carers. His health improved, he enjoyed the meals, was happy and felt safe and secure. Regular visits by a friend were permitted following all the Covid rules. Any questions I had regarding his care were always dealt with by phone and email in a courteous and helpful manner and, living many miles away, I received regular updates from all the staff. He passed away very peacefully this week at the age of 103, and the care and the kindness were given to him were outstanding to the end. I give my grateful thanks to everyone concerned and a 100% recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leila W (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to say a massive thank you for the care and support shown to our mother over the last two years at Southfield House. Through these difficult times, they looked after our mother with great care, especially through lockdown when we were unable to visit, we knew she was in safe hands. Our
mothers illness was quite testing at times but they cared for her like she was their own mother. Nothing was too much trouble. We always found the home extremely clean and the food was fabulous. The staff went above and beyond what was expected from them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Southfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Southfield House is calculated as follows: ( (147 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (2)

Elaine

Elaine Whittle

Job Title: Home Manager Joined: 2015

Elaine joined the trust in 2009 as a carer, gaining knowledge and experience within her role, Elaine then became a Senior carer in 2010, sharing her knowledge with others. In 2015 Elaine become Head of Care and after a short while she then became Home Manager at Southfield House.


Over the past ten years, Elaine has developed her skills within Dementia Care, gaining a Diploma Level 3. Elaine retained a Good CQC inspection within her first year of taking her managerial role. Elaine’s passion is supporting residents to live well and advocate for the best care possible. Elaine gained a Chairman’s Commendation for Meritorious Service in 2016.


In her spare time, Elaine enjoys spending time with her family and Red her Labrador, who also visits Southfield House on a regular basis and the residents really enjoy his visits.

Sally

Sally Parkinson

Job Title: Head Of Care Joined: 2004

Sally has worked for the trust for almost 16 years. Sally was first employed as a night career and after a short while, she became night senior carer, which included organising rotas for the team and carrying out supervisions and personal development reviews. After a few years, Sally's circumstances at home changed and this enabled her to transfer to the day care team. This was a shock to the system as prior to working at OSJCT she was always working nights. It didn't take Sally long to realise this was a positive change and Sally was then able to apply for the role of relief care leader an on to a senior carer role, working her way up to the current position as Head of Care at Southfield house.


Throughout her whole working life, Sally has always worked in the care sector. After school sally attended college and studied childcare and development and then went on to work as a private nanny, in London, Cheshire and Manchester. After moving back to Lincolnshire and having her own family she decided she would like to have a change and work with the elderly.


Sally is passionate about giving the best care possible to our residents ensuring person-centred care is promoted. Sally believes that it is an honour and a privilege to help care for the residents who reside in our homes. Sally enjoys meeting with residents, their family and friends and has developed some great relationships that go beyond the workplace. Sally says that every day is different and that’s part of the joy of working in a residential setting it never fails to surprise! Sally believes that everyone is kept on their toes, there is always someone who will brighten up your day or make you smile and that is so important, after all as Sally always says, "laughter is the best medicine".


Sally Parkinson is married with two children, Jennifer and Sophie, both girls have followed in their mum's footsteps and have enjoyed working in the care sector at different points of their working life. When Sally is not at work she enjoys being with family and her 2 dogs, Bow and Bella who are very spoilt, Sally sometimes brings the dogs into the home where residents really enjoy seeing them and having lots of cuddles, the dogs love it too as they get extra treats.

Frequently Asked Questions about Southfield House

What types of Care is Southfield House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southfield House have?

There are 32 Single Rooms.

What are the Facilities & Services at Southfield House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southfield House to the centre of Spalding?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southfield House to verify any information. View our terms and conditions. Southfield House has an Enhanced Service - more info.