Southfield House

Woolram Wygate, Spalding PE11 1PS
Review Us
9.6 46 Reviews
  • Southfield House, Spalding
Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Southfield House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £985 – £1140
  • Self-Funded Residential Dementia Care: £1140 – £1205
  • RESPITE Self-Funded Residential Care: £1070 – £1220
  • RESPITE Self-Funded Residential Dementia Care: £1220 – £1285

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Southfield House to find out the exact price for your requirements.

Contact Southfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Southfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Elaine Whittle (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (2)
9.6

Southfield House has a Review Score of 9.6 (9.565) out of 10, based on 12 reviews in the last 2 years.
Over all time Southfield House has 46 reviews.

Overall Experience
  • 32
  • 12
  • 2
  • 0
  • 0
Date Published
  • 46
  • 1
  • 10
  • 12
  • 34
Reviewer Connection to Southfield House
  • 18
  • 10
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from J C (Son of Resident) published on 15 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Southfield House for 3 1/2 years and has received excellent care from the staff who work extremely hard. I do feel bathroom facilities could be improved and bathing more often than once a week. Could do with redecoration and refurbishment. Excellent staff and care though.


1 The staff

are very good but are extremely overworked working double shifts (ie over 14 hours) due to staff shortages which is not acceptable for them or in the care of the residents


2 The property and rooms are tired and require updating/redecorating desperately including the toilets.


3 The garden is only maintained to a low standard.


I feel the Order of St John need to seriously look at what care they are providing or rather not providing to staff and residents alike.

Reply from Elaine Whittle, Home Manager at Southfield HouseThank you for taking the time to let us have your comments and we are delighted that you are pleased with the care your father is receiving. Please be reassured that we do have a full complement of staff and no-one is expected to work additional hours although some colleagues may choose to do so. In terms of interior decoration, we have an ongoing refurbishment programme which will see further bedrooms being upgraded in the coming year. The gardens are tended by our volunteers who will now be supported by our newly recruited handyperson. I would be more than happy to discuss any issues with you when you are next visiting the home and please do not hesitate to come and see me.
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Review from Vivian (Daughter of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care, support and dignity given to my mother by all the staff at Southfield House. Although my mother has dementia when asked if she is happy she never hesitates to say what a good decision it was to choose Southfield House.
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Review from Mavis T (Wife of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting staff are always friendly and welcoming. Any queries on any subject are dealt with in a friendly and efficient manner. My husband has settled in really well which is down to comfortable surroundings and staff treatment. The home is kept clean and tidy with the residents requirements being
paramount.
The food is well prepared and good, usually a choice is offered for all meals. All are served individually in the bright dining room or in residents rooms, assistance is given if needed. I eat with my husband on Sundays and can honestly say I enjoy it every time.
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Review from A P (Son of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
OK
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Review from L S (Daughter of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the care my father is receiving from the staff, nothing is too much trouble and someone is always available to speak to concerning him.
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Review from S P (Daughter-in-law of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant atmosphere, staff are very helpful.
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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Southfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Southfield House is calculated as follows: ( (119 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Southfield House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (2)

Louise

Louise Needham

Job Title: Home Manager Joined: 2016

My name is Louise, and I am the Home Manager at Southfield House. I began working at Southfield House in April 2016, and I have been in multiple job roles during my time here at Southfield House and have worked my way up the ranks to become the Home Manager, but I have enjoyed each role I have performed here. 


Before starting here at Southfield House, I worked within the Childcare sector, and then I worked in the community with elderly care.


I first became interested in pursuing a career in care when my mother looked after my Nan when she became unable to care for herself. I witnessed my mother care for my Nan until my Nan came to the end of her life. This inspired me to ensure that other individuals received the same loving care that my Nan did.


I enjoy working for OSJCT. There is always an opportunity to further your career; the Executives ensure that our residents receive the best care and that all staff are listened to. OSJCT believe in person-centred care, which is so important, and they also ensure that all employees are paid above the national minimum wage.


I love my job, working alongside fantastic people, and being part of our residents’ lives. To put a smile on someone’s face is the most rewarding thing you can do.

Lucy

Lucy Thorpe

Job Title: Activities Coordinator Joined: 2022

My name is Lucy, and I'm the Activities Coordinator at Southfield House, Spalding.


My previous career was as a paediatric nurse in the NHS. I left to bring up my children, and when the youngest started school, I wanted to return to a caring role, but in my local area, Southfield House was my first choice, as I had heard many lovely things about the home. 


I have worked my way up at Southfield from a bank carer to a senior carer and night carer. During the pandemic, I left for a short time and returned to the NHS to deliver vaccines to vulnerable patients as a community nurse. I returned to the home after the pandemic as an activities coordinator in 2022, because the Trust is very welcoming, supportive and as a charity, the Trust reinvests to provide the best care for residents. 


Furthermore, I was enthusiastic about the activities coordinator role, and the skills and experience I already have in caring to transfer to the role. I take my role as activities coordinator seriously as I am always striving to promote meaningful activities that are stimulating, fun and supportive for the residents.
 
There are so many ways to engage residents in these activities as everyone has different interests and abilities, no day is ever the same, and I am enjoying finding more ways for us to celebrate life together in our home community, and to connect with the wider community like recently taking part in Spalding flower parade which brought back so many lovely memories and was so much fun too.

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