Southfield House

We would like to say a massive thank you for the care and support shown to our mother over the last two years at Southfield House. Through these difficult times, they looked after our mother with great care, especially through lockdown when we were unable to visit, we knew she was in safe hands. Our mothers illness was quite testing at times but they cared for her like she was their own mother. Nothing was too much trouble. We always found the home extremely clean and the food was fabulous. The staff went above and beyond what was expected from them.

I am very happy with the care my Aunt receives at Southfield House, she is well looked after and treated with care and dignity by all the staff. I and members of my family are made very welcome bu all the staff, nothing is too much trouble.

I have found all the members of staff I have talked to both on the phone and in-person to be very helpful and kind. The fact that Southfield House has remained Covid-19 free to date very reassuring and a credit to the manager and her dedicated team. On all the occasions when I have visited my mum I have found her to be looking well and well cared for by the friendly staff in spite of these challenging 'Covid' times we are living with.

My father has been a resident for over a year. The staff are very kind and he enjoys their relationship/ Any issues and concerns are dealt with really well. During the recent coronavirus, communication has been very good. A very caring home which is ideal at this time.

Our mother has been in Southfield House nearly 2yrs and suffers from Dementia. We can only ever speak very highly of all the staff who have tended her during this time. But whilst this awful virus has taken hold everywhere - Southfield House has maintained a clean bill of health. The staff went beyond their normal roles and filled in for absent relatives by giving just that little bit more love and attention to all the residents. We're extremely pleased with the way this home is run and the staff which sets our mind at rest and is a pleasure to visit. Thank you.

My mother seems very happy and content, gets plenty to eat. Gets on well with the staff. Her rooms kept clean and warm. So I am satisfied she is well looked after.

No hesitation in recommending Southfield House.

This is a first-class care home. The staff are professional and caring. The place has just had new heating and decore. My mother has many needs and they were catered for. We moved her, only because we wanted her to be nearer to us. Thanks to all at Southfield House for their care over the last two years.

I really am impressed. Not sure about facilities or activities, I'm not that involved.

This is the second visit I have made in the last 3 months and I was extremely impressed. Everyone we encountered was friendly, professional and caring towards residents. No one seemed to be hurrying resident sand toileting was done discretely. As a trained senior care giver, I was impressed. I wish my Nan had been somewhere like this. One of the open lounges was being redecorated and this was being done cleanly and discretely.

Very helpful staff, always polite to residents and family. The staff will use their initiative and their expertise to suggest options for the residents to ensure the best care is given.

Laundry could be better. My mother's whites and lights have become yellowed and grey over time and not much attention is paid to spills and staining.

Lovely caring staff who all go that extra mile to help the residents. All very friendly and make sure all are catered for. My mother does not like to leave the home and doesn't relax until she is back in her usual chair. One member, in particular, came to a family wedding to accompany my mother on her day off. My mother would not have been able to come it she did not offer her help. I can't praise the home enough. Really lovely place.

The staff and care during the day were excellent and we can't praise it enough. The night time care left a lot to be desired.

The help, assistance of all the staff during the day was kind, courteous and cooperative under difficult circumstances. The kitchen staff always helpful and his food was enjoyed greatly.

We are very grateful for all their help.

Southfield House has been and continues to be the residential care home where my Mum lived until her recent death and where my Dad continues to live. The staff have always been caring and supportive to us all and in particular to Mum who had very special needs. I am really glad that we found Southfield House when we did. They have been a Godsend to our family.

My uncle fell at the age of 95 and he decided that he was no longer safe at home. Following emergency respite care at a home in Boston, we moved him to one of our choices in his hometown. It was chosen as it was run by The Order of St John Care Trust (a charity as opposed to a commercial organisation) and it proved a good choice. The downside is that the rooms are small and not en suite, but larger ones do become available. The standard of care is high and it is a bright and airy place set in nice grounds. The food is good and the staff are pleasant and efficient. Uncle, who is not always easy, loved it and would sing it's praises. He was not the sociable kind so did not participate in the activities of which there were many.

My mom went into Southfield House after a spell in hospital. At 90 years old she was very weak and lacked confidence that she could return home. After one week of wonderful care she was able to return home and is now doing very well. Every member of staff at Southfields treated her with the respect she deserved and couldn't be nicer.

My father spent a week in care at Southfield House. This being his second time, he enjoyed his time there and was very well looked after. The staff are very kind and friendly and very aware of the difficulties with Alzheimer's patients.

My stay was a happy one, the kindness, cheerfulness of staff was wonderful. It didn't matter who you asked to help it was always done with a smile. Food was lovely, also plenty of cups of tea. Thank you everyone.

My nan hasn't been here long but the members of staff I have spoke to have been friendly and helpful.