Sandpiper Care Home

South Street, Alford LN13 9AQ
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9.9 32 Reviews
  • Sandpiper Care Home, Alford
Sandpiper is a homely and purpose-built accommodation, situated in a pleasant market town and a short distance from numerous coastal delights.

The professional team take pride in a service based on warmth, friendship and companionship, while there are many social outings and events organised to support an active and interesting lifestyle.

Tanglewood is a provider that has placed a strong emphasis on developing its staff's potential, encouraging personal career development and striving for fairness and objectivity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Steven Clements (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)

Sandpiper Care Home Reviews (32)

9.9

Sandpiper Care Home has a Review Score of 9.9 (9.877) out of 10, based on 14 reviews in the last 2 years.
Over all time Sandpiper Care Home has 32 reviews.

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Date Published
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Reviewer Connection to Sandpiper Care Home
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Total of 32, showing 21-32
Review from Jane A (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been going to Sandpiper Care Home now for over three years and have found the staff really helpful and attentive to my mum and her needs. The home is always clean and warm. The meals that I have seen have been good and appetizing. I had a lovely meal with mum for Valentine's Day and the room
was decorated for the occasion.
Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write a wonderful review. We are so pleased that you had a lovely meal with mum. Our team work incredibly hard to provide high standards of care for all of the residents, and we look forward to sharing your review with them.

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Review from Helen W (Sister of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely first class! Everything about Sandpiper is truly amazing! The atmosphere, surroundings etc are more like a first-class hotel, such a happy and relaxed feel to the home. My brother was moved there to recuperate after almost 4-weeks in the hospital before then going back home 5-months later.
The level of service provided by the manager and all her staff was second to none. Nothing was ever too much trouble, whatever time of day or night he needed them. The manager and her staff always ensured we were kept informed on his progress, and always made time to discuss this with us. Everywhere is kept spotlessly fresh and clean. The meals and homemade cakes looked delicious, which my bother confirmed they truly were. There is a large garden, which is well-tended with beautiful plants and flowers, a well-manicured lawn with plenty of outdoor seating. I would have absolutely no hesitation in recommending Sandpiper to anyone looking for a care home for a loved one.
Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write such a thoughtful review of our Sandpiper Care Home. It is a wonderful home, with a fabulous community, and we are delighted you are so happy with the service. We will pass your kind comments on to the team. Kind regards.

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Review from John B (Friend of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, very friendly, that’s the first thing you notice when you first visit Sandpiper. It’s such a friendly atmosphere and most of the residents that I have spoken to feel the same. My friend, who is also my next-door neighbour, can not speak highly enough of all the staff, especially the
manager - what a lovely lady. I would recommend this care home to anyone.
Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Thank you for your lovely review of Sandpiper. The team will be delighted to hear you are so happy with the service.

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Review from Hazel B (Daughter of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found out that my mum, who has vascular dementia, had been wandering outside her home. We had to make an urgent decision to find respite care with a view to a permanent residential home to ensure her safety. After speaking to several homes in the area, I rang Sandpiper. From the very first phone
call, I felt reassured and supported at a truly dreadful time. The lady I spoke to arranged for me to visit that day and for respite for mum to commence the following day. The home is beautiful and immaculately clean with an extensive well-tended garden that wraps around the property. Mum is enjoying all the choices of food. All the staff I’ve spoken to have been friendly, helpful, caring and knowledgeable. I’ve been able to phone for updates at any time. Our visits have been protective of Covid, but they have succeeded in making them as ‘normal’ as possible for Mum under the current guidelines. After 10-days of respite, we are very happy to have arranged permanent residency.
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Review from Angela T (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very helpful, always there to listen if I have anything/answers about mums care and how she is; I haven’t found it easy having Mum in a home.
I have peace of mind that Mum is safe; the home and Mum are always clean; the room is cosy and spotless.
The staff have been extremely caring
through the covid times, bless my mum, is not always an easy lady, but I would highly recommend the home.
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Review from Tina T (Daughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't begin to express how much the manager and her team have gone above and beyond in the last couple of months.
My mum was put on end of life care at the beginning of December last year; the care my mum received was absolutely fantastic; the care and love shown to Mum were outstanding. Sadly
Mum passed away in early January, and the support that I and my family received was a great comfort. We still continue to receive support from the manager and the senior team at Sandpiper. Keep up the great work you do every day. I would highly recommend this home.
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Review from Gordon B (Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandpiper is the nearest thing to a second home. The staff are all carers no matter of their position. The banter was good, which creates much fun for those that take part. Even on cold days, there's a warmth that radiates through the building giving Sandpiper a homely comfort and friendly feeling.
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Review from Jane H (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sandpiper is an amazing home. My mum has been here for 14 months and the care has been excellent. My mum is at the end of her life and the care the staff give is amazing. They are very caring and have an excellent manager and deputy. The senior team are fantastic as well, all carers across both shifts
have been excellent. Nothing is too much trouble for any of the staff, doesn't matter what time of day or night. Lovely gardens and rooms. They have great parties for them.
Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Hello Jane, thank you for your review of Sandpiper, we are delighted you are happy with the service. I will pass your comments on to the team who will be happy to read your comments. Thank you.

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Review from Julie F (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you enter Sandpiper Care Home you immediately feel at home. The carers are always attentive and understanding. There is an abundance of empathy and compassion for both residents and their visitors. If you want to discuss anything there is always a listening ear and time made available to put your
mind at rest or find a solution to a problem. Mum has been living at Sandpiper for just over 18 months and although she is mostly bed-bound now, the staff have always tried to include her in their many events and activities. Mum has swallowing difficulties due to a major stroke, so her diet is rather restricted - as it has to be of a delicate structure, but the cooks always seem to present a good variety of food for her. A great advantage for Mum has been the large patio doors in her room opening on to the well-kept garden. If there is one criticism - it is that the rooms are quite small, but that is something the staff can do nothing about. I have no doubts about recommending Sandpiper.
Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Hi Julie, thank you for your review. I will pass your comments onto the team who will be delighted you are so happy with the service. Thank you.

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Review from Alison L (Niece of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident in Sandpiper for over two years, during which time, her needs changed. The staff were caring and adapted at all times to her changing situation. They were professional and caring, efficient but always gentle with time to talk, laugh and help. I cannot speak highly enough of Sandpiper,
and the relief that my aunt was in such good hands. The home is clean and fresh and cared for. The food is excellent, especially in my aunt's case, the cooked breakfast every day. Relatives were made welcome and kept involved.
Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Hello Alison, thank you for writing such a positive review about the care your aunt received at our Sandpiper care home in Alford. I will pass on your kind comments to the manager and the team who will be delighted with your feedback.

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Review from Margaret K (Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my fourth visit to Sandpiper and as usual, I was made very welcome on arrival. I found nothing was too much trouble either morning, noon or night. The food is superb with plenty of choices for everyone. The cleanliness is great and everybody does their best to make you feel at home and cared
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Review from A A (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff of this home are very conscientious and caring. My mother is very content at this home and they always ensure she takes part in the activities even though her speech is not good.
They are very encouraging at all times and take the time to discuss mothers needs on a regular
basis. I have no hesitation in recommending this residential home.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Sandpiper Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Sandpiper Care Home is calculated as follows: ( (142 Excellents x 5) + (20 Goods x 4) ) ÷ 162 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandpiper Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Steven

Steven Clements

Job Title: Home Manager Joined: 2024

Steven's journey in care began in 2017, when he started as a Care Assistant, gradually advancing to Senior Care Assistant, Team Leader, Residential Care Manager, and now Home Manager. His extensive experience and dedication make him the perfect fit for our community.


Outside of work, Steven is an animal lover with two dogs, Gizzy and Bella, who are 13 and 14 years old and have been with him since they were pups. He also has a bearded dragon named Godzilla, who has a fun and quirky personality.


In his free time, Steven enjoys listening to music, watching Netflix, and spending time with family and friends on various outings. He has two brothers, and one sister, and often makes the effort to visit his mum, who lives quite a distance away.


Steven is highly qualified, holding NVQ levels 2, 3, and 4, and is currently pursuing his NVQ level 5 in Leadership and Management. His goal for Sandpiper is to make it the home of choice in the community, the top choice for employment, and a place where relatives feel peace of mind and comfort.

Claire Marie

Claire Marie Markiewicz

Job Title: Residential Care Manager Joined: 2019

"I have worked in the care sector since 2002, working initially in-home care and then working in care homes where I progressed my career. I love working at Sandpiper and being with our residents - they are at the heart of all we do. Their happiness really is our reward."

Leanne

Leanne Clark

Job Title: Front of House Manager Joined: 2020

I take pride in my team and the appearance of the home.


I really enjoy my job and being with the residents. I had never worked in a care home before but now I wouldn't do anything else, it's so rewarding. Every day is a pleasure.

Candy

Candy Dean

Job Title: Head Chef Joined: 2014

"I have been in catering since 1981, cooking is my passion. I enjoy preparing quality, home-cooked, meals for residents. It is important for me that the food we prepare is made from locally sourced produce and is something residents enjoy; residents are included in menu planning. Mealtimes are an important part of the day and an occasion where residents can socialise while enjoying good food."

Steve

Steve Leverington

Job Title: Maintenance

Steve Leverington, our new handyman has spent 15 years as a maintenance engineer within a group of private hospitals, hospices and care homes based in the South of England. Steve has a further 15 years as their hands-on maintenance manager. His work has covered all aspects of maintenance tasks from a lowly toilet to maintaining hospital theatres.


He decided to take retirement and move with his partner to Lincolnshire. His partner, Fiona fired him as his ability to make coffee and lunch on time was severely lacking.


He went to work for Butlins as maintenance for two years but found he was missing the care industry and decided to join us here at Sandpiper in Alford.


Steve enjoys fishing and gardening as well as socialising with friends and a good BBQ.

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