Vauxhall Court

Frieston Road, Boston PE21 0JW
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9.3 13 Reviews
  • Vauxhall Court, Boston
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Care Provided by Vauxhall Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Serving All Ltd
  • Person in charge
  • Emma Dawson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Vauxhall Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Vauxhall Court Reviews (13)

9.3

Vauxhall Court has a Review Score of 9.3 (9.261) out of 10, based on 9 reviews in the last 2 years. Over all time Vauxhall Court has 13 reviews.

Overall Experience

  • 11
  • 1
  • 1
  • 0
  • 0

Date Published

13
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4

Review from Micheal S (Husband of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyday I visit I am greeted nicely and my wife is always taken care of very well. Extremely very happy with the staff and all that they do.
This review only needs, the above sentence, what more can you say when you are happy with everything.

Reply from Emma Dawson, manager at Vauxhall Court

Thank you for your uplifting positive feedback. we a team we are so proud of what we do and thrive to make everyone feel at home.


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Review from E M (Friend of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and helpful . One staff member had a few complaints raised against her and the problem was dealt with with care,compassion and immediately rectified. More importantly my friend is well cared for and above all else happy and healthy. I have no concerns for her well
being whilst in there and at any given point I can phone and talk to her or the staff when I need. Nothing but praise from me A+++++

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Review from Anne P (Sister of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Vauxhall Court for a year ,the home is well managed carers are pleasant and polite to visitors and residents. Standard of care given is excellent ,the feeling is that the staff really do care about the people they look after .Food is good and level of hygiene and housekeeping
very good

Reply from Tracy Barwick, Deputy manager at Vauxhall Court

We really appreicate your kind words. I will be sure to show your review to the team. As a home we are so proud of all the staff and how they adopt a family environment to make everyone feel welcome.


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Review from L D (Husband of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good care and support provided. Staff always friendly, facilities are clean, no concerns in that aspect. Staff are attentive and appear to be respectful. Food is adequate with varying menus and preference choice is offered at meal times. 24 hr care provided and any support needed in the
night recorded. Managing staff are always on hand to talk to if requested. Would be nice if the family room was more comfortable and usable- it's very bare and uninviting and has not been encouraged to be used when visiting. There should also be an area of activities for the service users- there's no craft things, books, jigsaws, games, magazines etc. When people go into the dinning areas there is no visual stimulus etc

Reply from Tracy Barwick, Deputy manager at Vauxhall Court

Thank you so much for your kind words and feedback. We are currently looking into updating our family room which has been on our agenda.


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Review from stanley b (Partner of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

my partner is in this care home and one member of staff in particular goes above and beyond for all residents in her care home she has been fantastic with my partner. i would recommend this care home to any one needing support and care.

Reply from Emma Dawson, manager at Vauxhall Court

Thank you so much for your kind words. As a home providing compassionate care we really value your feedback and will continue to provide the best quailty care we can.


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Review from Dean W (Son of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for about ten months now after being released from hospital in a bad state due to dementia and associated problems.
I would say she has been a handful for the staff at times but I have always found them nothing but helpful and very caring, always there for her to get her chatting
and giving cuddles. Such a great team and I know if my mum was well and able she would be happy to thank you all.

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Review from G S (Son of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It needs investigating! My mum was dumped in Vauxhall Court by Adult Care, "care" why do they use this word? The only way they care is about themselves. My mum was in hospital nearly 2 months for leg problems and ended up in this place against her will awaiting carers to come home, but I honestly can't
see them getting any. My mother is 87 and never had to endure something like this.
I hand on heart have witnessed that "senior" carers have blatantly lied! And you're supposed to have your family in a place like this. I get told to speak to the manager, pffft nobody lets you get to her! Let alone she ever returns your call! Rude and ignorant, so I don't see why some are giving 5*s.

Reply from Veronica Mooney, Admin/Management team at Vauxhall Court

Good afternoon. Due to the concerns raised I have completed an internal investigation, the staff have been dealt with accordingly, resulting in a positive outcome.


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Review from Rob P (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to live so far away from my family is very difficult and when my dad went into care I was concerned for his health and welfare. I worked in twenty-three nursing homes at the end of the last century and I fully understand the challenges of the industry. I know when I am seeing good or poor practices.
I finally got home to see Dad and travelled to Boston with some knowledge of the genuine care the staff have as I call my dad every Sunday. I was not surprised at all to find that his room was clean and entirely fit for purpose, his clothing all in place and his treats and personal effects were carefully stowed away for security and ease of access for him to use. I read his notes carefully and observed that he gets fantastic care and attention every day regardless of his mood and his personal hygiene is attended to with dignity daily. I cannot praise the staff highly enough and will be writing to the manager about one in particular. I am at peace with my dad’s care. Thank you so much.

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Review from Maureen T (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my father had. I don’t really want to name names but the manager, along with a couple of other staff, were genuine and very caring towards my father. Every time I visited, the hospitality was excellent. I’m so happy with how my father was looked after right until the end of his
life that I am thinking of placing a family friend there. Well done Vauxhall Court Care Home! And a big thank you from the bottom of my heart.

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Review from Anna N (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in Vauxhall Court for nearly five years. I can honestly say the improvement since July 2021 has been immense. With a new management team, the manager and her team the home have gone from strength to strength! During my nan's final days I cannot praise the staff enough, to allow her to die
with dignity and care. Vauxhall Court is the closest you will get to a home from home. It will never be easy to put a loved one into care but rest assured Vauxhall Court staff will care and do all they can to make them happy and safe!

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Review from Trish F (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had excellent care at Vauxhall Court. His room was excellent and the staff were kind, caring and very capable. He received excellent care. The food was also very good! At the end of his life, he was treated with dignity and respect. The cleaners did an amazing job, always so helpful and thorough
in their work. Even the caretaker offered us kind words and support when my father was near the end of his life. I can honestly say that I am very happy with my experience of this care home.

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Review from Viv D (Relative of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a relative at Vauxhall Court, that has been there for now three years. I can honestly say that the care that she receives is exactly what we were hoping for her, which is reassuring for me and my family. The care team at the care home are always welcoming and supportive, and every time I visit
she looks well cared for. During my time at the home, I was helped by the management team. And one of the senior carers would always update me on how she was doing. I always felt comfortable when leaving her, as I knew she was in good hands. I want to thank all the care team at Vauxhall Court for supporting me and my relative.

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Review from Paul T (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vauxhall Court provided outstanding care to my father over a period of 10 months, the last 10 months of his life. I cannot praise the entire team enough, from manager and assistant manager to the carers. The care was good enough to look after him from moderate dementia to end of life care after he was
diagnosed with liver cancer. What a team. In an age when NHS and local authority communication is so poor, the Vauxhall Court team stepped forward and provided my dad with outstanding end of life care. They took my worries away about the need for 24/7 one to one hospice care. They provided something even better and allowed my sister and I to simply spend time with dad whilst they did the rest. I would have fought to have kept him there. I cannot praise the team enough and thank goodness care like this exists. I would recommend the overall service to anyone.

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Current Review Score: 9.3 (9.261)

Overview of Review Score

The Review Score of 9.3 (9.261) out of 10 for Vauxhall Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Vauxhall Court is calculated as follows: ( (77 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 102 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Vauxhall Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Vauxhall Court

What types of Care is Vauxhall Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vauxhall Court provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Vauxhall Court have?

There are 33 Single Rooms.

What are the Facilities & Services at Vauxhall Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Vauxhall Court to the centre of Boston?

0.4 mile(s) as the crow flies, distance by road may be significantly further.