Westerley Christian Care Home

If you are looking for a kind and well run care home then look no further. Mum passed away in June having spent several years in Westerley. The wonderful and characterful staff go above and beyond and have been so respectful and helped Mum enjoy her days with them despite her challenges. Living the other end of the country, I could always get staff on the phone or email if needed between visits. The staff genuinely seem to enjoy working at Westerley and this is down to them making the very best possible environment for residents and staff. It certainly rates very highly on both elements - 'care' and 'home' which can be hard to find and makes Westerley special. Thank you for everything.

Thank you very much Westerley!

My short stay was very satisfactory. It helped me through a post operative period. The residents were all very well turned out and catered to. A remote control for the TV would have been nice. I can't fault any of the staff. They were all friendly and helpful.

My husband spent a week for respite. He really enjoyed the food, there was always a selection available and very well cooked. The care was a very good standard. There were activities to get involved with daily. The bathroom facilities were excellent with an electric chair so he could manage to have a bath.

As and when I reach old age it would be my first choice home from all the that homes I visit. I would recommend this home to everyone.

The resident has spent 6 months under care. A difficult time for everyone concerned following a traumatic event in January. Care has been lovingly given which has made the burden easier to deal with.

My mum has some complex physical needs due to her parkinsons but that never means the staff treat her any different. She is given time and spoken to with respect and dignity.

I feel the whole Westerley team truly care for my mum.

My experience of this home is limited to a weeks respite care but I am familiar with two other care homes so can make a relative assessment. The strength of this home is that the staff are the best caring team I have encountered and the new managers really dedicated to improvements all round following on advice CQC report 2 years or so ago. My disappointment lasted to the other residents, a dozen or so very old ladies wo are no longer able (or liking) to socialise, but this appears to be fairly typical of care homes these days. Room facilities, meals and activities are thoughtfully planned and changes remarkably low. The Christian origins of this home continue to be important.

Following the change of management, the visit seemed to have a better feel/connection with us. It seemed that the home was better organised, however, my mother has expressed she is not happy about being put to bed so late, so maybe some improvement here would help. The present manager seems to be more on the ball with getting things sorted for the residents.

Lunch, the main meal of the day, is unable to be properly enjoyed in my case, one at my table grumbles and moans as she eats. Another with eyes closed mainly 'eats' precariously, should residents like these be sat apart.

My mother, who is frail, reserved, dementia and anxiety sufferer has lived at Westerley for one year. We have found management, carers and all assistants helpful and incredibly kind and supportive and my mother's individual needs are met. I feel mother would not be cared for better or be happier anywhere else. The atmosphere of Westerley is friendly and welcoming and to visit at any time is a bonus. Thank you Westerley.

I am bedbound but still encouraged to move limbs where possible and not lie static in one position for long. In conclusion, the Home is not what I expected, it is comfortable, friendly and now feels like home.

I spent four weeks in respite care following a fall at home. The staff at every level were kind and thoughtful and the general atmosphere at the home was very welcoming. I found the morning session of 'devotion' a lovely start to the day. That was followed by a morning session in the activities room which gave mental and physical exercise and also gave an opportunity to integrate with other residents, which was very beneficial.

I really cannot speak highly enough of Westerley. My relative has been living there for just over three years. She is thriving in the care and attention she receives and is stronger and happier than when she first went in there from hospital, following a stroke. The facilities are ideal and homely. All the staff are amazing and do all they can to help, often going over and above to do what they can. Everyone is treated as an individual.

My father has been in Westerley for 5 years this August. The care given to him has been of a very high standard. We have seen him deteriorate over the years and they have altered his care accordingly, he has become more demanding but they have given it with good grace, even when under severe pressure due to the ongoing Covid pandemic. To manage to keep all of the residents to be Covid free throughout should be applauded, my father had a fall and unfortunately had to be checked over at Lincoln County, having been treated very quickly he was then stuck there for hours waiting for transport, on arrival back he was quarantined (to not scare the residents, was his remark) tested and freed after a negative test. My father thoroughly enjoys the activities organised by the home (so much so if I happen to ring before they have finished he tells me to ring back!) and used to enjoy their trips to The Tea House, sadly not to be at the moment.

I enjoy the devotions and activities every morning. The staff willingly take you out when you want to go. I enjoy the meals. I also enjoy when we have trips out to the tea house or cinema. My room is kept clean and tidy. I have my own shower room and toilet.

Mum has been in a care home for three years with respite before then for three years. She is in her 98th year. Mum has dementia but now in bed continually, nursing care is amazing. I am a retired health professional and have been in many units. This is the best caring attitude, very personal.

After the initial settling in period, my mother is extremely happy in Westerley. Nothing is too much trouble for the staff. Residents have a very good quality of life; they have a choice about their care. The meals are very good. There are activities every weekday morning, and residents are able to be taken to the local Chapel; if they wish to attend. Devotions are held every weekday morning before activities begin; residents are free to choose if they want to attend.

The management and staff are excellent and all the accommodation is extremely clean and always free from odours often associated with many homes. My mother-in-law relishes daily devotions and the opportunity to visit the local chapel. She is happy, well-fed, warm and enjoys the companionship and calls it her home.