Westerley Christian Care Home, Woodhall Spa, Lincolnshire
Westerley Christian Care Home, Woodhall Spa, Lincolnshire
Westerley Christian Care Home, Woodhall Spa, Lincolnshire

Westerley Woodhall had a major refurbishment in 2016, adding four additional rooms, each equipped with en-suite wet rooms and finished to an exceptional standard.

The Broadway, Woodhall Spa is home to Westerley Christian Care Home. Woodhall Spa is a large village located on the Southern edge of the Lincolnshire Wolds. It is built in and surrounded by trees which shelter it from East coast winds. Woodhall Spa is midway between Lincoln, with its old Cathedral, Roman ruins and modern shopping centre and Boston, an attractive market town. Skegness and the East Coast are only a short journey away.

Residents are actively encouraged to pursue their own hobbies and interests, both within the home and locally. Residents are encouraged to share in daily family prayers, where possible, but this is not obligatory. Prayers are held each weekday in the mornings and Holy Communion is celebrated monthly.

All rooms are fitted with a call bell and are equipped to recognised standards for residents living with a disability. Residents may have their own telephones fitted in their rooms and all rooms are equipped with a TV aerial socket.

Accommodation is provided in single en-suite rooms, however there is one double room available for a married couple. Residents rooms are located on the ground and first floor (access by passenger lift). Westerley provides a spacious dining room and two lounges, one of which has television facilities, and is fitted with a loop system for those with hearing difficulties. The other is a sun lounge, which has a southerly aspect and views over the gardens.

Residents can enjoy the extensive, sheltered gardens, offering the opportunity for relaxation and lawn games.

Group: Leaders of Worship & Preachers Homes (LWPHomes)

Person in charge: Jayne Tewnion (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £620 – £678 (These prices are only a guideline, please contact Westerley Christian Care Home to find out the exact price for your requirements.)

Description of care and services (including food) covered by fee

Fees we will provide:

•   your room and accommodation
•   heating and lighting
•   care and support from staff to help you with any difficulties you may have in daily living, as recorded and agreed on your plan of care
•   three main meals each day, with mid-morning, mid-afternoon and late-night drinks and snacks all being available
•   Private telephone with dedicated number included in the fees (also transfer your existing home number), which includes all calls excluding premium rate numbers and calls outside of the UK
•   laundry undertaken on the premises, except dry cleaning (this can be arranged at cost)
•   Visiting chiropodist – 6 weekly visits
•   access to, and use of, the aids and appliances available in the home, which are used to meet individual needs such as hoist, lift, occasional use of wheelchairs.

Additional services (including food and equipment) to be paid for over and above those included in the fees

The fees do not include:

•   the cost of any daily papers and similar items that may wish to be purchased
•   hairdressing charges if you use the service of the hairdresser who comes to the home
•   medical requisites (other than medication by prescription), clothing, toiletries and other items of a luxury or personal nature.
•   costs of special outings and events, e.g. holidays or theatre trips, which may be organised for residents or to which you are invited
•   any health services that decided to purchase privately or that are not covered by the normal national health services to which your entitled such as dentistry, opticians, etc.
•   travel costs if for example you decide to use public or private transport for social reasons, making visits etc.
•   the costs of any additional aids and appliances that one may seek to purchase for your own comfort and that are additional to that to which you are entitled from health and social services.

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By car: Follow The Broadway towards Horncastle and Westerley is approximately a third of a mile from the village centre on the right hand side.

By Train: Central Trains Service from Crewe, Stoke, Derby, Nottingham, Newark or Grantham to Lincoln or Boston. There is an hourly bus service during the daytime (Mondays to Saturdays) between Lincoln, Boston and Spalding via Woodhall Spa. The Bus Station in Lincoln is close to the Rail Station.

Visiting:

Visitors welcome any time and an appointment is no necessary, however if you would like to have a meal during your stay recommend that you call and book this in advance.

Parking:

There is parking available on the homes grounds that visitors welcome to use, if no spaces are available then there is adequate parking on the road outside.

Latest Care Quality Commission* Report on Westerley Christian Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 06 Nov 2017

Category OP

Reviews

9.8 Westerley Christian Care Home has a Review Score of 9.8 (9.845)

The Review Score of 9.8 (maximum of 10) for Westerley Christian Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Westerley Christian Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Westerley Christian Care Home is calculated as follows: ( (216 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westerley Christian Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerley Christian Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerley Christian Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff at Westerley are caring, supportive and helpful.
Nothing is too much trouble.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have been taking my mother to Westerley on a regular basis over the past twelve months so that we could visit family and friends, and take a holiday knowing that she is receiving excellent care. Westerley was recommended to us and it has met our expectations. The staff are attentive, caring and cheerful. The needs of my mother were assessed in detail and then a provision was put in place for her respite visits.

My mother has always spoken highly of her time in Westerley. Kind, chatty staff and good food are often mentioned. As a result of my mother's needs, she is now staying at Westerley on a permanent basis and has been there a week and is settling in well. The staff have been very helpful ensuring that her room is made as homely as possible.

Thank you to all the staff.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My stay was temporary whilst my family was away. I have visited other care homes in Woodland Spa and consider that Westerley was the best. It does not even smell like one as one enters.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and helpful offering help and assistance where needed. My father seems very content. All the rooms that I have seen are kept clean. My father says the food is good.
When looking for a home for my mother, the overwhelming thing I noticed was a lot of them smelt. Westerley, most certainly does not. We are very happy that my father is being cared for with care and compassion. Thank you Westerly.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend had researched various homes before opting for this one, 18 months ago. My first impressions were how clean and tidy the home is. With no smells of urine and odour of elderly people. The rooms are all well furnished and most have en-suites. The kitchens and laundry rooms are immaculate. I am told the food is very good, the chef takes the trouble to talk to residents about the menu's. Laundry is washed and ironed quickly and returned to the correct resident. The management and staff are very friendly, respectful and informative to residents and visitors. I cannot speak too highly.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a pleasant room with a display case containing my treasured possessions and book case with my books and my pictures on the wall. A lift transports me to my room. When I fell in the shower they came promptly to pick me up and have since supplied me with a stool so I can sit in the shower. When the man servicing my radiator accidentally pulled the alarm card, the staff were her in moments to my slight embarrassment. Altogether have been here for six months I am very content.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum lived at Westerley Care Home for 6.5years. She has chosen the home herself. When she first went to live there, her mobility skills were poor, but she was encouraged to maintain her independence, however, mum developed Dementia.
She became completely bedridden and never developed a single bedsore. Although confined to bed, mum was including things as far as was possible., for instance, a visiting PAT dog would be brought up to see her. When the staff discovered her responsiveness to music, a visiting violinist would go and play for her.
The staff were always very approachable, supportive and caring towards us, her family as well as towards mum.
The devoted care that she received throughout her time there, was second to none.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very welcoming, warm, clean and homely house.
Communal rooms well presented. Meals served well in the dining room or alternatively room by room if requested. Overall general care is good.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

The Westerley Christian Care Home was highly recommended to us and I can only say that it lives up to its reputation. I couldn't have wished for a more caring environment for my mother to stay. It is welcoming and friendly and the staff couldn't be more helpful. There are activities for the residents to join in on most days which my mother enjoys very much. This is one of the best care homes I have ever visited and is more akin to a hotel.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We always find that Westerley is clean and tidy, the staff are friendly and helpful. The food is excellent and visitors are welcome at any time and made to feel at home.
Emergencies are dealt with swiftly and efficiently. Most importantly, the residents all appear to be very content.
I have visited several care homes throughout my life and Westerley has to be top of that list for recommendation.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After searching for a suitable home for my Uncle, I found Westerley on the Broadway, Woodhall Spa. It is a magnificent establishment which I recognised as being the best care home in the country! The staff are friendly and helpful and nothing is too much trouble for them. Recently my Uncle celebrated his 100th birthday and the staff laid on a party for 50 friends and family. He couldn't have hoped for more. I would have no hesitation to anyone in a similar position of recommending Westerley as a home. It feels more akin to a hotel than an institution! The rooms are en-suite and lounges are generous. Visitors are treated just as well as residents.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle recently celebrated his 100 years. The family asked if we could arrange a party at the home. A room was set aside, decorated and prepared for 45 guests. We requested a buffet and birthday cake and an amazing spread was produced. The staff were helpful and friendly throughout the afternoon. All the family were welcomed and an enjoyable time was had by all - especially the centurion.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Westerley with a broken leg and from the moment she moved there until now, she has been treated with the utmost care and consideration. The staff are wonderful, so helpful and friendly and no task is too much trouble for them. The food is of a very high standard and cleanliness is second to none. All in all, I cannot speak too highly of Westerley.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean, tidy and well maintained beautiful care home. Staff are always polite, kind and cheerful. Always eager to help residents and visitors - nothing is too much trouble. Food is marvellous so I am told and I have to say when visiting, what I have seen, looks extremely tasty and appetising! It is all homemade and good choices are available with lovely freshly baked cakes and puds.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is in Westerley for respite care from 1st July-14th July. I live in Bedfordshire and visited my mother two days running on Thursday and Friday 7th-8th July. She seemed very happy and all staff extremely caring and friendly. Her room is lovely and clean. The food presented well and dining room of the best hotel standard. I am myself a nurse and cannot improve this quality anywhere I have been!

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The level of care my mother received was exemplary. The staff not only made every effort to meet her physical needs to ensure her comfort, they also provided emotional support and reassurance. She was treated with dignity and respect. My family and I were always made very welcome when visiting the home. Information regarding my mothers well being was always shared in a professional, confidential and supportive way. My mother was encouraged and supported to participate in a variety of activities of her choice and provision was made for her spiritual well-being in this caring, faith filled environment.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma was taken care of extremely well. All the staff were very polite, friendly and attentive to Grandma's needs. I would not hesitate in recommending Westerley.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Westerley Christian Care Home is an excellent care home that puts the individual resident at the front of its thoughts. My aunties year at Westerley Christian Care Home was very pleasant. She enjoys the activities especially the trips for fish and chips and the visits by the girls to play bowls. The atmosphere is relaxed and she was able to make fiends and spend time relaxing with them in the conservatory. I thought the staff were very good in their care of her and other residents. Overall an exceptional care home to be well recommended.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was made welcome by friendly staff. My room is clean, cheerful and secure. The choice of food is very good. The staff most helpful at all times. Medication given on time. Laundry excellent.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I traveled with my Aunt of 93 to see her sister who is a resident of Westerley for her 100th Birthday. We had a very welcoming atmosphere at Westerley, from what my husband and I saw of the care home they are wonderful with their care and attention to the residents. They are very attentive and make sure all the residents feel involved. I would not hesitate to put a member of the family in Westerley.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Westerley for two weeks respite care following a short spell in hospital. Everyone has been so kind and attentive to mum, and to me. She is now fully recovered mainly thanks to the excellent care given by everyone at Westerley. I would have no hesitation bringing mum back in the future. Thank you so much!

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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