Willan House

Stainfield, near Wragby, Market Rasen LN8 5JL
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9.6 41 Reviews
  • Willan House, Market Rasen
Willan House is a small independent residential care home. Owner managed it is located within scenic surroundings that are ideal for achieving a satisfying and relaxing lifestyle while having round the clock access to skilled care workers. The home has strong community links and aims to be a 'big family house' in terms of atmosphere. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

There are numerous activities to enjoy as part of home life, with both short and long-term stays welcome. Rooms are predominately single occupancy with two available for possible use as a twin or shared. The team want each individual to feel satisfied and encourage them to personalise their own rooms. The in-house chef uses fresh ingredients to produce meals that are tasty, nutritious and enjoyable.

Holders of a Platinum award from the nationally recognised "Gold Standard Framework for Care Homes', Willan House has also been one of the Top Twenty Care Homes in the East Midlands in 2017, 2019 and again in 2020.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1095 – £1300
  • Self-Funded Residential Dementia Care: £1095 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300

Please contact the home for details

These prices are only a guideline, please contact Willan House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willan House (Stainfield) Ltd

Person in charge

  • Christine Shiers (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are asked to avoid lunch times unless joining for a meal or helping with someone's meal.

Parking

  • Car park in front of building

Willan House Reviews (41)

Total of 41, showing 1-20
9.6

Willan House has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Willan House has 41 reviews.

Overall Experience

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Date Published

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Review from Geoffrey P (Husband of Resident) published on 23 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently passed away at Wllian House. The kindness and care she received was excellent. She was very happy here, and was well looked after by the staff. Who were wonderful, and cheerful all of the time.
When we visited the home it has has a welcoming, happy atmosphere. Thank you for providing
love, care, and attention to my wife.

Reply from Christine Shiers, Manager at Willan House

Thank you for your kind words, especially at this time. It was a pleasure to get to know everyone over the years

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Review from Caroline P (Daughter-in-law of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the Manager of Willan House came to assess Mum's needs at home, I knew she was going to be in safe hands. Every single member of staff genuinely cared for her and dad in every way possible, making the painful transition, as her dementia took hold, as un-traumatic (both for her and us
as her closest family members) as it could possibly have been. For nearly two years, the staff and other residents became Mum's new family and whilst Dad and I visited regularly. On every visit, it was clear we didn't need to worry about her that she was in the best possible place and was clearly very fond of everyone there. Although she couldn't really communicate, it was obvious she felt safe and well cared for. When she passed away and my husband and I sat with her and dad for most of the five days leading up to that most important moment, they all showed tremendous kindness and took such great care of us all. I can't speak highly enough of this care home and am so grateful it exists. Mum had a good death.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for this review. Staff aim high and some years ago we achieved the highest level in The Gold Standard Framework for Care homes, so to see your final sentence tells us that we gave you all the support and care you needed at such as difficult time for a family. It seems no time since the first tentative meetings to discuss respite then long term care. Take care, and thank you.

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Review from S M (Daughter of Resident) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May, we were looking for short term respite for Mum, who had had a fall & needed 24 hour care, & Willan House was highly recommended by a friend. I cannot tell you how grateful we now feel that there was a vacancy just when we needed it - & that we have been able to extend the respite. Mum was living
on her own & neither my sisters nor myself live locally: Mum's happiness & safety has been a constant concern & I cannot tell you how fortunate we feel that she has been able to join the Willan House family. Willan House is a small, privately run home that truly cares. The staff know every resident by name & speak to them with genuine affection & respect. They are incredibly attentive & the manager & owner, provides regular updates on mum's health & emotional wellbeing - quietly offering her support & guidance with regard to mum's care & reinforcing the home's commitment to creating a Willan House family built on kindness, dignity, smiles and... wholesome home cooked meals!

Reply from Christine Shiers, Manager at Willan House

Many thanks for your kind words and taking time to review us. Being small and independent we rely on local recommendations such as you received. It is rewarding to us all to know that the hard work put in by staff is appreciated and our strap line really does fit 'the care home where care matters'! See you soon and thank you

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Review from S S (Wife of Resident) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed respite care while our home was adapted to accommodate his changing needs. He had had a short respite visit in 2024. The care then was so good that I knew he would be well looked after again, and he was happy to return. He felt comfortable with the staff, who respected his preferences
and called him by his preferred name. Caring for older people can be challenging but the staff are patient and kind, and adjust their care according to patient needs and preferences. There were plenty of activities available, although my husband chose not to take part. His room was spacious and comfortable. He commented on how nice the food was. Knowing that he was getting excellent care made it easier to concentrate on everything that was needed to alter our home. I highly commend Willan House for anyone who wants top quality care for someone they love.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to submit a review. We will be very pleased to see you and your husband in the future. Looking after someone with dementia can be tiring and if we are able to provide respite when it is asked for, we will always try.

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Review from Philip E (Husband of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is spending the second of two 2 week stays at Willan House following the very sudden onset of dementia. She is there to enable me to cope with the welter of paperwork that accompanies such issues and also as I have to be in hospital for a small operation. I cannot speak too highly of the staff
and management of the home. It is an all-round excellent establishment. The staff are so caring, patient, have an excellent rapport with the residents, are helpful to everyone and have an excellent sense of humour, so necessary in doing this most difficult of jobs. Everyone is very welcoming whenever one visits, and, under their care, my wife's condition has improved enormously, not least through the consistent and reliable routines they have established and maintain. Words do not exist to praise them sufficiently, and I have no hesitation in giving Willan House an unreserved recommendation. My wife is only now beginning to talk about the activities, so I have not been able to rate them.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your kind and generous review. We are a small home (as you know) and we don't have a large number of residents. We are able to adapt to each resident and help and support them. Each day will be different, and it is so good to know that your wife has visibly benefited from her stays with us.

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Review from Martin L (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old mother was admitted for respite, following a stay in hospital. On admission, she was very frail having had pneumonia. She was given a lovely upstairs room with ensuite facilities and wonderful views of the countryside, which immediately began to lift her spirits. She initially chose to
stay in her room and had her meals and everything brought to her. The staff were very friendly and attentive, calling in regularly and promptly if she used the call button. They identified a particular dietary need which was explained and provided. This gave us, her family, confidence in their knowledge and level of care. Mum quickly put on weight and gained in confidence and mobility. It was Mum's birthday shortly after she arrived and the staff arranged a small party for family and other residents, which she really enjoyed, again showing the level of care and thoughtfulness provided. At the end of her seven week stay, she was much stronger and able to return home to live independently.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review. It was very rewarding enabling your mother to acheive her goal and we are thrilled to hear that she continues to enjoy her independence back in her own home. A really positive outcome from a care home admission.

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Review from Linda C (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident of Willan House for some time now and I can't praise them enough for the care they provide. All the staff I have met have been lovely and my relative is very happy there. The food they serve always looks delicious. They have a social media page and I get to see all the
activities they are doing. The home and its staff are a credit to the owners.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking time to review us we really appreciate knowing that we are able to make residents and family happy. See you soon

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Review from Andy D (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Willan House for just over eighteen months and I have always been very happy with the care she is given there and Mum is very content. The staff are very caring. Mum's room and the home in general are clean and tidy, warm in winter and comfortable in summer. The home always seems
to be quiet and calm. Mum's diet is varied and looks to be appealing, and the staff are flexible in terms of what Mum wants to eat and when she is bed-bound. The manager is accessible and helpful. I am Mum's primary visitor and visit regularly, and even though it is a round-trip of almost a hundred miles for me, twice a week! I wouldn't dream of trying to move Mum closer to me as I am sure that she couldn't get better care than in Willan House.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to review us. Your mum is not able to participate in activities but enjoys a chat with staff who care for her round the clock. She enjoys getting the local news and seeing people she has known for many years. We are happy to be able to look after her.

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Review from S H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willan House since November 2022. I can honestly say it is the best move we ever made. The care and compassion the staff and management have shown her is above and beyond what we expected, from previous experience at bigger homes.
They are very patient and caring with her and keep
us up to date with her progress.
She took a while to settle in but they didn't give up on her even when things were sometimes difficult.
They reviewed her medication regularly and speak to GPs weekly.
The food is fresh home cooked, the whole place has a real homely feel about it.

Reply from Christine Shiers, Manager at Willan House

It always takes some time to settle when someone moves into a home, staff and residents have to get to know each other. Thank you for your kind review, staff work hard to make everyone feel at ease as quickly as possible.

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Review from Jane S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Willan House Care Home for two years now and we are delighted with the wonderful level of care she receives.
The staff are all lovely and very kind. They take the time to really get to know the residents and Mum clearly feels very content in their care.
Mum enjoys the
tasty home cooked food which varies daily and is adapted to personal taste if necessary.
Mum always looks well groomed and enjoys having her hair done weekly. There is a range of activities that Mum can choose to join should she wish to.
Willan House provides a warm, homely and comfortable home from home. Our many thanks go to both the management and staff for all they do for our lovely Mum!

Reply from Christine Shiers, Manager at Willan House

Thank you for your kind review. As a small home, we are able to get to know residents well, understand their preferences and help everyone make choices with day-to-day living.

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Review from Sam F (Grandson of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Willan House for the last few years and unfortunately passed this week. The staff provided incredible care to her throughout her stay and were so welcoming to us, particularly over her final weeks. They are empathetic, kind and very knowledgeable about their residents.
The decades of experience show in not only skill and competence, but bedside manner also. Willan House has made me feel more secure about my friends, family and myself reaching those later years because I now know there are retirement communities out there that show their residents the respect and care they deserve and go above and beyond!

Reply from Christine Shiers, Manager at Willan House

Thank you so much for this review especially at this difficult time for you and your family. The staff know how important their care is to those in their last days and hours and supporting family at that time is very much part of what we do. We are lucky to have a small home so staff easily get to know residents and help them in a very individual way. Thank you again.

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Review from Andrew S (Son-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Willan House for over two years now and the level of care given to her by the staff I would say is outstanding, their approach being friendly without being patronising with everything being done to make the residents feel as though they at home rather than in
a home. Activities are organised scaled to the individual resident's abilities, the rooms are comfortable and clean and the meals are of good quality but perhaps most importantly whenever I have visited I have found the atmosphere to be happy and relaxed which is no small achievement on the staff's part given the amount of care on offer to residents. I would not hesitate to recommend Willan House to others for the care of their own loved ones.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for taking the time to review Willan House. It is the resident's home and at all times we try and ensure that we look after residents in a way that recognises their needs, builds on their strengths and recognises their past. With kind regards, all the Willan House team.

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Review from Pete H (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Willan House for 6 years, she has always had top care. The home is clean, the staff are second to none, always ready to help. The meals are 5-star. If you need a care home for a loved one just take a look at Willan House, you wont be disappointed.

Reply from Christine Shiers, Manager at Willan House

Thank you very much for your review. We work hard to keep everyone content and happy and this year has been exceptional. Kind regards from all the Willan House Team.

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Review from Andrew S (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely family-oriented home. Super Staff.

Reply from Christine Shiers, Manager at Willan House

Thank for for taking the time to review Willan House. Our staff are indeed are biggest asset and they have all worked incredibly hard to cope with the pressures of the pandemic. Regards, Christine, John and all the Willan House Team

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Review from Julie B (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is 93 years old has vascular dementia, and as a resident at Willan House has received excellent care. The staff are warm, friendly, caring and highly skilled at interacting with the residents. In addition to the essential care received, I feel that my aunt has had a more stimulating and
active social life in the home than I have in the past 18 months! I am happy to heartily recommend this family-run home.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your comments. As a small home we are able to provide personalised care for each and every resident. Reminiscing with the help of photographs, singing well-known songs or just catching the sun have all helped keep residents occupied especially when families were unable to visit. We have enjoyed sharing the pictures of the activities with everyone. Kind regards Christine, John and all the Willan House team

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Review from Sharon B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone enough for the care that is given to my dad, and over the past 12 months we have been kept well informed of everything. I think the residents have had a better social life than most with all the fun activities they have been up to. I have loved seeing all the photos. Thank you
Willan, as always, going above and beyond. Not just a care home, an extended family.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review and we are pleased that you have felt part of the home and care, despite lockdowns and no visiting. Kind regards, Christine, John and all the team at Willan House

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Review from J S (Husband of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, attentive to residents, cleaning to high standard and personal care also very good.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to send in a review. Best regards, Christine John and staff at Willan House

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Review from Jo K (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If your loved one is not able to care for themselves in their own home Willan House is the best next thing! The care is wonderful - all the staff are lovely and really look after the residents so well in every way. My mum has dementia so we wanted to make sure she was somewhere that we didn’t need to
worry about and to know that she was being well looked after and Willan House is just that! A home from home filled with lovely caring staff. They have done a fantastic job during the last challenging year and have helped us to stay in touch and visit mum as much as we were able to. It has been so reassuring knowing that she was in such safe hands when we were unable to see her as often as would have liked to. I would have no hesitation in recommending the home to other families currently looking for somewhere for their loved ones to go if they require full-time care. They will get this and so much more!

Reply from Christine Shiers, Manager at Willan House

Many thanks for sharing your thoughts on the home and our care. It has been a hugely challenging time for everyone dealing with the pandemic - both on a professional and a personal level so to know that our efforts are appreciated is a boost for all. Best regards from Christine, John and all the team at Willan House.

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Review from Tracey M (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last reviewed Willan House in February 2020 and my goodness what a time we have had since then! I wanted to do an updated review now we are getting more to ‘near normal’! I mentioned in my previous review that Willan House has always been absolutely marvellous and during Covid-19 they have gone above
and beyond yet again during such a difficult time. We had regular updates throughout from the Manager and as we were not able to visit mum due to restrictions, this was so reassuring. When we were able to see mum with a window visit, all staff were wearing full PPE, again so reassuring. The staff had a big smile on their faces and so did Mum also. We are so pleased we found Willan House for mum as it gave us the confidence to relax knowing she was being well looked after and happy even though we couldn’t go and visit her for a while. I just wanted to let people know that if they were considering Willan House, I would highly recommend and this is a credit to the amazing staff.

Reply from Christine Shiers, Manager at Willan House

The trust, support and understanding of families has been so important to all the team throughout this time. Little did we know last February how the year would unfold. Like everyone it has been a steep learning curve to keep ahead of the game. When we closed in March 2020 we thought it would be a few weeks. With 100% staff and residents fully vaccinated, testing of staff twice weekly and of visitors we continue to do our best to keep everyone safe. We look forward to seeing you again soon - we can reminisce about the days when visitors got served coffee and could chat to all those around them. Thank you for your 5-star review. From all the Willan House team

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Review from Sara F (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home for our lovely mum. She is so well looked after and over the last year even though we haven't been able to be with mum we can see how well she has been cared for. The staff go over and above to keep their residents happy and engaged and activities are always available. The
food is also really well made and yesterday for the first time in over a year I was able to feed my mum her lunch which was a gorgeous sweet and sour pork vegetables and rice and banoffee pie for dessert! Mum loved it. Thank you so much for all you do and for all the amazing care you give to your residents.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your words - and I am pleased to know that the banoffee pie was appreciated! We missed the flow of visitors and can see the benefits to the residents of the slow return of their loved ones. The joy of being a small home is that we get to know everyone well and we all want to do the best we can to ensure comfort, safety and contentment. Seeing the smile on a resident's face as family appear for a visit is a wonderful thing. Kind regards all the team at Willan House

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Willan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Willan House is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Willan House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

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Christine Shiers

Job Title: Manager

Joined: 2004

Owner Manager since 2004 Christine has a background in nursing and healthcare.

Frequently Asked Questions about Willan House

What types of Care is Willan House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willan House have?

There are 18 Single Rooms.

What are the Facilities & Services at Willan House?

Own Furniture if required, Smoking not permitted, Stairlift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Willan House to the centre of Market Rasen?

10.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willan House to verify any information. View our terms and conditions. Willan House has an Enhanced Service - more info.