Willan House, Market Rasen, Lincolnshire
Willan House, Market Rasen, Lincolnshire
Willan House, Market Rasen, Lincolnshire

Willan House in Stainfield, is located within scenic surroundings that are ideal for achieving a satisfying and relaxing lifestyle, while having round the clock access to skilled care workers.

The home has strong community links and aims to be a 'big family house' in terms of atmosphere. Professionals are skilled in many specialist needs, including dementia and end-of-life care.

There are numerous activities to enjoy as part of home life, with both short and long-term stays welcome. The team want each individual to feel satisfied and allow them to personalise their own rooms.

Owner: Willan House (Stainfield) Ltd

Person in charge: Christine Shiers (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Internet Access

Directions:

The home is situated 3 miles from Wragby and Bardney and 10 miles from Lincoln. Easy access from Nettleham, Cherry Willingham area

Latest Care Quality Commission* Report on Willan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Willan House has a Review Score of 9.8 (9.824)

The Review Score of 9.8 (maximum of 10) for Willan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Willan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Willan House is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) ) ÷ 108 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willan House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willan House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willan House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Having suddenly reached a state where she needed full-time care, my mother entered Willan House for a few weeks of respite care and has now been there, on a full-time basis, for almost a year. While she really does not know where she is, she settled in quickly and has benefitted from the attention she receives. She looks well, is always neat and tidy, thanks to the additional services of a hairdresser and a chiropodist. While no longer able to walk without support, she is encouraged to leave her room, and although she won't always participate in the house's communal activities, every effort is made to stimulate her. The staff are very attentive, even to visitors, and have great tact and patience.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A small well run care home in quiet surroundings. Front always opened with a smile. Senior members of staff nearly always available if needs arise. Meals kept back in case of residents asleep at meal times and always available. A difficult job in sometimes challenging conditions done with care and dignity.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in Willan House for 2 years and she is really happy. She enjoys the daily activities where there is something different each day. Some days they enjoy live music too while being encouraged to have a dance. The carers are excellent and always ready to spend the time to talk to the residents, the care they provide is of a very high standard I cannot praise them enough. The food is very good all tastes are catered for nothing is too much trouble. I am sure we could not have found a better place for my mum to live and we know she is safe and well cared for and we are always made welcome when we visit.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christine Shiers, Manager at Willan House responded to this review on 24 Feb 2017:

Many thanks for your comments.

The facilities at the home are good and in a good state of repair. The staff have a pleasant manner with the residents and are on hand when assistance is needed. As my mother loves our dogs it is lovely for her to be able to see our pets from time to time as the dogs are welcomed into the home by the staff and management.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband who has small vessel disease of the brain, onset dementia, double incontinence with Parkinson symptoms has been attending Willan House for the last four years. I looked in at this home several times before allowing him to go every Tuesday and Thursday.
I was encouraged to just "drop in" whenever, no appointment and I must say I was very impressed. My husband settled in straight away and has never not wanted to go. The owner is wonderful - nothing is too much trouble. They do their utmost to be homely with all residents and day attendees. They exceed themselves and I cannot speak highly enough of them.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christine Shiers, Manager at Willan House responded to this review on 03 Jan 2017:

Thank you for this!

The quality of care by all staff is first class. The food is good and there are plenty of activities during the day.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home has been very supportive while my mother has been recovering from a leg wound. And recently, when my sister and nephew visited, the home provided them with lunch and made them very welcome, so my mother was able to relax and enjoy their visit.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father receives excellent care at Willan House. He is a frail and elderly man, and so needs lots of assistance with mobility and personal care. The staff are always on hand to help him and have been consistently friendly and supportive. Because the care home is small, he knows all of the people who work there. And they know me by my first name too, so it all makes for a friendly and relaxed place for residents and visitors alike. The management of the home appears to be excellent too. Whenever I have had questions or concerns, the owners always have time to discuss my father's well-being in great detail.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the 24/7 care provided for my father who has been a resident at Willan House since April 2012. Although my father has been bedridden since August 2012 due to a stroke they always provided a lovely Birthday celebration for him and when relatives visit from afar they are always welcomed and provide them with refreshments.

We don't have a set routine for visiting my father but whenever we go we are always welcomed and given an update as to how he is.

The best way to describe Willan House is it is like a family home, lovely staff who have the residents care as their uttermost importance.

They also have wonderful cooks who produce home cooked meals every day.

There are activities every day for those who want to/ able to join in. Some of the things the residents make are amazing.

How likely would you be to recommend Willan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes East Midlands 2017

Recipient: Willan House

Date: Saturday 01 Apr 2017

more details

March 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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