Willan House

Stainfield, near Wragby, Market Rasen LN8 5JL
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9.6 41 Reviews
  • Willan House, Market Rasen
Willan House is a small independent residential care home. Owner managed it is located within scenic surroundings that are ideal for achieving a satisfying and relaxing lifestyle while having round the clock access to skilled care workers. The home has strong community links and aims to be a 'big family house' in terms of atmosphere. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

There are numerous activities to enjoy as part of home life, with both short and long-term stays welcome. Rooms are predominately single occupancy with two available for possible use as a twin or shared. The team want each individual to feel satisfied and encourage them to personalise their own rooms. The in-house chef uses fresh ingredients to produce meals that are tasty, nutritious and enjoyable.

Holders of a Platinum award from the nationally recognised "Gold Standard Framework for Care Homes', Willan House has also been one of the Top Twenty Care Homes in the East Midlands in 2017, 2019 and again in 2020.
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Care Provided by Willan House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1095 – £1300
  • Self-Funded Residential Dementia Care: £1095 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300

Please contact the home for details

These prices are only a guideline, please contact Willan House to find out the exact price for your requirements.

Contact Willan House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willan House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Willan House (Stainfield) Ltd

Person in Charge

  • Christine Shiers (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are asked to avoid lunch times unless joining for a meal or helping with someone's meal.

Parking

  • Car park in front of building

Willan House Reviews (41)

9.6

Willan House has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years.
Over all time Willan House has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willan House
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Total of 41, showing 21-40
Review from Susan S (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willan House has cared for my mum for the past 6 years and I couldn't wish for a better home for her. They spend lots of time doing all types of activities and exercise, fun games and dancing, also pamper days - hair done, nails painted and hands massaged, lovely. The staff are all so kind and respectful
of her needs, helping to make her days as happy as possible. Excellent food too. Full marks Willan House.
Reply from Christine Shiers, Manager at Willan House
Thank you for your review. We appreciate your support greatly. The last year has meant us having to be creative with things for residents to do and we have enjoyed sharing the results with everyone.…read more
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Review from Carrie E (Granddaughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Willan for 6 years now. They are such a lovely, caring and welcoming care home. My nan is always happy and well cared for. I can’t fault them at all. The house and room always look lovely and clean, staff are always friendly and happy to help. I think they have all done
an amazing job in the last 18 months under the circumstances with Covid. I really appreciate all the care they have taken with my nan, especially going the extra mile with video calls and updates with photos via social media at a time when we can’t visit. Thank you.
Reply from Christine Shiers, Manager at Willan House
Thank you for sharing your review. This last year or so has been most unusual, the home without visitors has been much quieter. For the residents, they have missed out on seeing children,…read more
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Review from L B (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the manager and all the staff for the wonderful care my father received at Willan House. Under very difficult circumstances, nothing was too much trouble. The staff were exceptional, always friendly and welcoming and willing to go the extra mile to try anything that would help
my father. The home provided outstanding care and was everything and more that I could have asked for in a care home.
Reply from Christine Shiers, Manager at Willan House
Thank you for your generous review. You chose us to care for your father but who could have predicted how the last 12 months was going to play out. It has certainly been different, let's hope the…read more
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Review from A C (Friend of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For over 5 months I have been visiting a friend each week, I have found the home to be very comfortable, clean and tidy, with the resident's happiness and care of utmost importance. The staff is very friendly and considerate of the resident's needs and comfort. Also welcoming to visitors. I certainly
would feel happy to live at Willan House should the need arise.
Reply from Christine Shiers, Manager at Willan House
Thank you very much for taking the time to write a review - we miss your regular visits as of course does your friend. We hope things will return to normal and you are able to come and see us and your…read more
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Review from Pat M (Cousin of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visited the home it was clean and welcoming. I was always kept informed of my cousin's treatment and state of health and mind. The care he received was excellent in all aspects. As he approached his death he was looked after with great care and compassion. I cannot thank all the staff and
the owners enough for their care of my cousin, a job well done.
Reply from Christine Shiers, Manager at Willan House
Thank you, he is greatly missed in and around the home. I look forward to seeing the roses bloom later in the year.
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Review from F A (Husband of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my wife from another home in the county which always seemed understaffed and somehow inadequate. Willan house was something of a revelation. The joint managers are welcoming. The staff numerous and friendly while the menu is varied, interesting and wholesome. The building is warm, airy and clean
with a happy atmosphere, while the resident's rooms are also bright, airy and well furnished. My wife is very happy at Willan House.
Reply from Christine Shiers, Manager at Willan House
Thank you for your review. We worked with you to ensure the transition was as smooth as possible. We are aware that any change can be stressful and we are pleased she has settled and that you are both…read more
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Review from G W (Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My week of daycare after a total hysterectomy turned out to be a wonderful start on my journey of recovery. Everything was done for me with kindness, consideration and humour, yet I was encouraged to do things for myself and was soon using stairs, exercising and walking around the lovely garden. Oh
yes, and eating. I gained 4lbs and loved the leisurely breakfasts and homegrown apple puddings, particularly I enjoyed TV time on my own and interacting with staff and residents. Thank you so much - keep up the good work!
Reply from Christine Shiers, Manager at Willan House
Thank you so much for your kind words. We enjoyed having you and are pleased to have been part of your recovery and that you are on the mend. Keep up the relaxation.
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Review from Vivien G (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been residing at Willan House for 4 years when she had a stroke in late February this year. The home said to bring her back for end of life care so that she was among friends, rather than laying in a hospital bed. The home was fantastic, supporting our family and caring for Mum. Nothing
was too much trouble. Mum died on 7th March and the home helped prepare her for the funeral directors. I shall miss the staff who have become friends as well as carers.
Reply from Christine Shiers, Manager at Willan House
Thank you for adding your review, especially as this is so recent. We all work together to provide care to residents and families and that especially includes caring for those who are dying. It is…read more
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Review from G L (Son of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly and efficient, nothing seems too much trouble. Mother's room is very bright and airy with a good view out of the window. They have a church service every month and the communion service on Christmas day was enjoyed very much by all. Several activities during the week and they
always make various craft things. Willan House seems very 'homely' for the residents.
Reply from Christine Shiers, Manager at Willan House
Thank you for taking the time to review us. We love having your mum in our care home, her sense of humour is infectious. We know her links to the church have always been important so it is good to…read more
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Review from Carolyn D (Daughter of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and a hospital stay, we were advised that dad needed respite care.
We requested Willan House as a few years ago our Nan was a resident there.
Due to mobility dads care needs became permanent. Dad tells me he is very happy at Willan and is always ready to tell anyone how well cared for
he is, how good the food is and what a lovely room he has.


The owners and staff are so friendly and approachable it is lovely to be able to just turn up for a visit.
It really feels like a home away from home with bespoke care they are always interested in dads past history and take the time to chat with him about his past.


Dad is encouraged to join in activities and his likes and dislikes are always taken into account, residents are treated with compassion, kindness and the care is second to none, there is always someone on hand for anything he needs. I am happy knowing that dad is happy. Thank-you.

Reply from Christine Shiers, Manager at Willan House
Thank you for taking the time to submit a review. It is really good to know that your father is recommending us himself, as well as you on his behalf. He has made Willan his home.
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Review from Julie S (Friend of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partners father has been a resident in Willan House for the past 4 months. He was finding it increasingly difficult to manage at home alone following his wife passing away both physically and mentally. He had lost weight, was depressed and listless his general health was on a rapid decline.
As
a family we can’t thank the owners and staff for their support to my partners father and the whole family. His care is outstanding. He has been treated like he is ‘at home’ he has gained weight, much better in his self esteem and, is participating in day to day life and activities.
Reply from Christine Shiers, Manager at Willan House
Thank you for taking the time to submit a review. It is good to know that you are all seeing positive benefits and outcomes from our care.
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Review from Dave R (Son-in-law of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place, great care, good to know he's happy and content and all his needs are catered for. Could not wish for him to be at a better place.
Reply from Christine Shiers, Manager at Willan House
Thank you for taking the time to submit a review. We are pleased that he has settled in and is enjoying living at Willan House.
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Review from Lorraine B (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Willan House care home.


My mum was placed into the home as she has mobility difficulties due to a painful hip - she uses a frame and she also has dementia. Mum has been resident there for nearly 3 years and has received excellent care, she has made friends and is happy.

She has a nice room with an ensuite toilet and basin. There's plenty of activities going on in the week for the residents to take part in if they want to and Mum does love to join in with these.


The staff are very friendly, efficient and caring. It is a pleasure to visit her there.

Reply from Christine Shiers, Manager at Willan House
Thank you for taking the time to submit a review.
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Review from Patricia S (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and patient, nothing is too much trouble. Mum wasn't easy when she first came but with their care, she has settled in very well and is happy and talking to staff when they come and attend to her.
Reply from Christine Shiers, Manager at Willan House
Thank you.
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Review from Dr E. C. N (Son of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having suddenly reached a state where she needed full-time care, my mother entered Willan House for a few weeks of respite care and has now been there, on a full-time basis, for almost a year. While she really does not know where she is, she settled in quickly and has benefitted from the attention she
receives. She looks well, is always neat and tidy, thanks to the additional services of a hairdresser and a chiropodist. While no longer able to walk without support, she is encouraged to leave her room, and although she won't always participate in the house's communal activities, every effort is made to stimulate her. The staff are very attentive, even to visitors, and have great tact and patience.
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Review from Philip W (Son of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A small well run care home in quiet surroundings. Front always opened with a smile. Senior members of staff nearly always available if needs arise. Meals kept back in case of residents asleep at meal times and always available. A difficult job in sometimes challenging conditions done with care and dignity.
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Review from Rosemary N (Daughter of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The facilities at the home are good and in a good state of repair. The staff have a pleasant manner with the residents and are on hand when assistance is needed. As my mother loves our dogs it is lovely for her to be able to see our pets from time to time as the dogs are welcomed into the home by the
staff and management.
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Review from Eve G (Wife of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who has small vessel disease of the brain, onset dementia, double incontinence with Parkinson symptoms has been attending Willan House for the last four years. I looked in at this home several times before allowing him to go every Tuesday and Thursday.
I was encouraged to just "drop in"
whenever, no appointment and I must say I was very impressed. My husband settled in straight away and has never not wanted to go. The owner is wonderful - nothing is too much trouble. They do their utmost to be homely with all residents and day attendees. They exceed themselves and I cannot speak highly enough of them.
Reply from Christine Shiers, Manager at Willan House
Thank you for this!
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Review from John E (Husband of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care by all staff is first class. The food is good and there are plenty of activities during the day.
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Review from Andrew (Son of Resident) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives excellent care at Willan House. He is a frail and elderly man, and so needs lots of assistance with mobility and personal care. The staff are always on hand to help him and have been consistently friendly and supportive. Because the care home is small, he knows all of the people who
work there. And they know me by my first name too, so it all makes for a friendly and relaxed place for residents and visitors alike. The management of the home appears to be excellent too. Whenever I have had questions or concerns, the owners always have time to discuss my father's well-being in great detail.
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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Willan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Willan House is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Willan House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 07 Nov 2025

2 single rooms with en-suite vacant Respite, short term and long term care available

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Awards / Recognitions (4)

Meet the Team (1)

No image found

Christine Shiers

Job Title: Manager Joined: 2004

Owner Manager since 2004 Christine has a background in nursing and healthcare.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willan House to verify any information. View our terms and conditions. Willan House has an Enhanced Service - more info.