Willan House

If your loved one is not able to care for themselves in their own home Willan House is the best next thing! The care is wonderful - all the staff are lovely and really look after the residents so well in every way. My mum has dementia so we wanted to make sure she was somewhere that we didn’t need to worry about and to know that she was being well looked after and Willan House is just that! A home from home filled with lovely caring staff. They have done a fantastic job during the last challenging year and have helped us to stay in touch and visit mum as much as we were able to. It has been so reassuring knowing that she was in such safe hands when we were unable to see her as often as would have liked to. I would have no hesitation in recommending the home to other families currently looking for somewhere for their loved ones to go if they require full-time care. They will get this and so much more!

I last reviewed Willan House in February 2020 and my goodness what a time we have had since then! I wanted to do an updated review now we are getting more to ‘near normal’! I mentioned in my previous review that Willan House has always been absolutely marvellous and during Covid-19 they have gone above and beyond yet again during such a difficult time. We had regular updates throughout from the Manager and as we were not able to visit mum due to restrictions, this was so reassuring. When we were able to see mum with a window visit, all staff were wearing full PPE, again so reassuring. The staff had a big smile on their faces and so did Mum also. We are so pleased we found Willan House for mum as it gave us the confidence to relax knowing she was being well looked after and happy even though we couldn’t go and visit her for a while. I just wanted to let people know that if they were considering Willan House, I would highly recommend and this is a credit to the amazing staff.

What a wonderful care home for our lovely mum. She is so well looked after and over the last year even though we haven't been able to be with mum we can see how well she has been cared for. The staff go over and above to keep their residents happy and engaged and activities are always available. The food is also really well made and yesterday for the first time in over a year I was able to feed my mum her lunch which was a gorgeous sweet and sour pork vegetables and rice and banoffee pie for dessert! Mum loved it. Thank you so much for all you do and for all the amazing care you give to your residents.

Willan House has cared for my mum for the past 6 years and I couldn't wish for a better home for her. They spend lots of time doing all types of activities and exercise, fun games and dancing, also pamper days - hair done, nails painted and hands massaged, lovely. The staff are all so kind and respectful of her needs, helping to make her days as happy as possible. Excellent food too. Full marks Willan House.

My nan has been a resident at Willan for 6 years now. They are such a lovely, caring and welcoming care home. My nan is always happy and well cared for. I can’t fault them at all. The house and room always look lovely and clean, staff are always friendly and happy to help. I think they have all done an amazing job in the last 18 months under the circumstances with Covid. I really appreciate all the care they have taken with my nan, especially going the extra mile with video calls and updates with photos via social media at a time when we can’t visit. Thank you.

I would like to thank the manager and all the staff for the wonderful care my father received at Willan House. Under very difficult circumstances, nothing was too much trouble. The staff were exceptional, always friendly and welcoming and willing to go the extra mile to try anything that would help my father. The home provided outstanding care and was everything and more that I could have asked for in a care home.

For over 5 months I have been visiting a friend each week, I have found the home to be very comfortable, clean and tidy, with the resident's happiness and care of utmost importance. The staff is very friendly and considerate of the resident's needs and comfort. Also welcoming to visitors. I certainly would feel happy to live at Willan House should the need arise.

Every time I visited the home it was clean and welcoming. I was always kept informed of my cousin's treatment and state of health and mind. The care he received was excellent in all aspects. As he approached his death he was looked after with great care and compassion. I cannot thank all the staff and the owners enough for their care of my cousin, a job well done.

I moved my wife from another home in the county which always seemed understaffed and somehow inadequate. Willan house was something of a revelation. The joint managers are welcoming. The staff numerous and friendly while the menu is varied, interesting and wholesome. The building is warm, airy and clean with a happy atmosphere, while the resident's rooms are also bright, airy and well furnished. My wife is very happy at Willan House.

My week of daycare after a total hysterectomy turned out to be a wonderful start on my journey of recovery. Everything was done for me with kindness, consideration and humour, yet I was encouraged to do things for myself and was soon using stairs, exercising and walking around the lovely garden. Oh yes, and eating. I gained 4lbs and loved the leisurely breakfasts and homegrown apple puddings, particularly I enjoyed TV time on my own and interacting with staff and residents. Thank you so much - keep up the good work!

My mother had been residing at Willan House for 4 years when she had a stroke in late February this year. The home said to bring her back for end of life care so that she was among friends, rather than laying in a hospital bed. The home was fantastic, supporting our family and caring for Mum. Nothing was too much trouble. Mum died on 7th March and the home helped prepare her for the funeral directors. I shall miss the staff who have become friends as well as carers.

All staff very friendly and efficient, nothing seems too much trouble. Mother's room is very bright and airy with a good view out of the window. They have a church service every month and the communion service on Christmas day was enjoyed very much by all. Several activities during the week and they always make various craft things. Willan House seems very 'homely' for the residents.

Due to mobility dads care needs became permanent. Dad tells me he is very happy at Willan and is always ready to tell anyone how well cared for he is, how good the food is and what a lovely room he has.

It really feels like a home away from home with bespoke care they are always interested in dads past history and take the time to chat with him about his past.

Dad is encouraged to join in activities and his likes and dislikes are always taken into account, residents are treated with compassion, kindness and the care is second to none, there is always someone on hand for anything he needs. I am happy knowing that dad is happy. Thank-you.

As a family we can’t thank the owners and staff for their support to my partners father and the whole family. His care is outstanding. He has been treated like he is ‘at home’ he has gained weight, much better in his self esteem and, is participating in day to day life and activities.

Great place, great care, good to know he's happy and content and all his needs are catered for. Could not wish for him to be at a better place.

I would highly recommend Willan House care home.

My mum was placed into the home as she has mobility difficulties due to a painful hip - she uses a frame and she also has dementia. Mum has been resident there for nearly 3 years and has received excellent care, she has made friends and is happy. She has a nice room with an ensuite toilet and basin. There's plenty of activities going on in the week for the residents to take part in if they want to and Mum does love to join in with these.

The staff are very friendly, efficient and caring. It is a pleasure to visit her there.

All staff are very caring and patient, nothing is too much trouble. Mum wasn't easy when she first came but with their care, she has settled in very well and is happy and talking to staff when they come and attend to her.

Having suddenly reached a state where she needed full-time care, my mother entered Willan House for a few weeks of respite care and has now been there, on a full-time basis, for almost a year. While she really does not know where she is, she settled in quickly and has benefitted from the attention she receives. She looks well, is always neat and tidy, thanks to the additional services of a hairdresser and a chiropodist. While no longer able to walk without support, she is encouraged to leave her room, and although she won't always participate in the house's communal activities, every effort is made to stimulate her. The staff are very attentive, even to visitors, and have great tact and patience.

A small well run care home in quiet surroundings. Front always opened with a smile. Senior members of staff nearly always available if needs arise. Meals kept back in case of residents asleep at meal times and always available. A difficult job in sometimes challenging conditions done with care and dignity.

The facilities at the home are good and in a good state of repair. The staff have a pleasant manner with the residents and are on hand when assistance is needed. As my mother loves our dogs it is lovely for her to be able to see our pets from time to time as the dogs are welcomed into the home by the staff and management.