Burton Oaks Residential & Dementia Home

It's just the best!!!

Thank you to all the brilliant staff for making my mums final days the best they could have been.

Overall Burton Oaks cannot be faulted. I enlisted the help of by local MP to obtain a placement for my wife who suffers from severe dementia and mobility. The service and facilities here are absolutely first class and the staff are extremly helpfull I could not have chosen a better care home for my wife

Clean & warm home very nice

As a family, it was always lovely to join in with events such as the summer fayre and bingo nights so we could enjoy those events with her whilst she was still able to be in familiar surroundings and with the right care. The home itself is meticulously clean, bright and welcoming, staff are always present and even in residents' rooms will check in regularly to ensure everyone has everything they need. Children are always welcomed and included in activities where possible.

We have been so lucky to have found such a lovely home for mum. It is very hard as family members to decide that their loved ones need to move out of their home & need twenty four hour care. Luckily, this choice has been very easy for us as mum settled in very quickly & is very happy and content.

The care their is amazing, the carers are very kind & always interact with the residents & families. It always seems like a big happy family when you visit with a very warm and welcoming atmosphere.

Mum is registered blind and also has a wheat intolerance. This has not been a problem with the home as they have dealt with this brilliantly & effectively with mums dietary needs.

Menelyn is a great manager and her care and passion has been instilled in all her team.

A big thank you to you all.

When Dad needed end of life care, he was able to stay at the home & died in his own bed, pain-free, loved & comfortable . I was able to be with him. We were all shown great compassion & care too. I can not speak highly enough of Burton Oaks, Menelyn and all the staff

We will be forever grateful.

I can never thank the staff, family of Burton Oaks enough. For everything they have done to make mum's stay so happy over so many years.

I felt I had to do an updated review of Burton Oaks Residential & Dementia Home after my mum passed away. Mum loved the home and after being admitted to hospital she was desperate to get back there. Unfortunately, she became ill again and died at the home. The staff at Burton Oaks are truly amazing, I do not have the words to thank them for their compassion, caring, professionalism and genuine love. They looked after Mum but they looked after me and my family as well. Nothing was too much trouble for them in the hours before her death and the hours after. They did not intrude on our privacy but were there and so supportive with cuddles, tissues, cups of tea and food. The home is spotless, the food is good but the genuine feeling of being in your own home is what makes this place so special. It truly is an amazing place and although Mum's not there now, I have made friends and I will pop in every time I'm passing for a cup of tea.

A small care home with a huge heart.

I personally know that my nan loved being at Burton Oaks. It really is an amazing place for a much-loved family member.

I must say how good and appreciative I am for being able to give this review. My mum was moved to Burton Oaks Residential & Dementia Home about four years ago. The carer was kind and gentle to Mummy. We have been there up until now. Of course, we would have liked to have Mummy at home with us but, because of illness, we had no choice. After getting her settled down in Burton Oaks, it is the best place we could have ever found for Mummy. The manager and staff has been and is really attentive and kind. The hugs that are given to Mummy by the staff, the support they give, it is such a lovely sight to see. We have become like part of the team. We are always offered a cup of tea, biscuits etc. The entire room and floor are always clean. The weekly visits from the children are a delight to Mummy. The constant party and so on. Mummy's smile says to us Mummy is fine and well. I pray that God's mercy will always be with the manager and staff.

My mum entered Burton Oaks for 2 weeks respite maybe with a view to staying longer. After one week Mum had decided she wanted to stay as a permanent resident. She had lived in her own home for many years and had always refused to go into a home. At home, her days were spent in bed as there was no equipment to get her up. She was unable to have a shower. First day at the home she was hoisted into a wheelchair, ate in the dining room, was showered and hair cut and styled. She looked like a new woman. We took her to the local garden centre and tea shops. She loved to spend time in the garden, weather permitting. She loved it when the local children visited and she enjoyed the banter she had with the staff. Unfortunately, she developed another infection and couldn't fight this one off. The staff were very caring to her and to my family, Mum passed away after only two and a half weeks but I am comforted in the knowledge she died happy with her family around her and was well cared for until the end.

My friend moved to the care home ten months ago, due to her dementia. Throughout her stay, she was happy and accepted Burton Oaks Residential & Dementia Home as her home from the very start, regarding everyone as her friends. The ethos of the home is that it's a family home, all the staff treat the residents as part of one big family. I have always found the care given outstanding, welcoming and tailored to individual needs and enjoyed my time visiting. My friend had many enjoyable group outings and experiences during her stay, even ten-pin bowling! All the staff have been exemplary in the care and love they have shown to her and words cannot express the gratitude I have for them. The comforting, loving family atmosphere and the bright, clean house are a true testament to the excellent support and training the staff receive from the management. My friend received end-of-life care at the home, we could not have wished for more, the compassion, care and understanding shown by all was a huge comfort at a sad time.

I must place on record and express my full and sincere appreciation to all the staff for the way they cared for my late mum during her ten months at Burton Oaks. When Mum first arrived at the care home life and living had become very difficult for her being alone at home (not helped by the then-recent Pandemic and lockdown) and her declining health. Within two/three weeks of moving into the care home, she looked so much better. Her outlook on life, and her mental wellbeing, had changed completely for the better and this is down to the way Mum was looked after within the wonderful surroundings of Burton Oaks. All of the staff, irrespective of their role or position, encouraged and supported Mum so she was then able to engage with her fellow residents and partake in a wide range of activities – something she had not done for a long time. The smiles and laughter had returned!

This care home has been exemplary in its care for my Mother. Mum is blind, partially deaf, frail and has reduced cognitive ability. She has a lovely ensuite room which overlooks a garden and she has been able to customise her own room to her own wishes and has put up her own pictures, photos and uses her own bedding to make it feel like home from home for her. She is so well looked after. The stars of this home are the people who work in it. Without exception all the staff are amazing. They are kind, caring, thoughtful as well as ensuring everyone is included, looked after and kept safe. Food is good with regular mealtimes. Hygiene is great and Mum's needs are all met. As a family, we couldn't be happier. Mum is relaxed and feels at home after only three months. Birthdays and special events are celebrated and those who can are taken out for lunch or a visit to a park. If Mum is happy, then we are happy. Thank you to everyone at Burton Oaks Residential & Dementia Home!

This is absolutely the best place ever. I have been a resident for several months having come back from living in Cyprus. The staff are awesome...the manager is always there to talk to with any issues I have had. Four of the staff members in particular, I can relate to easily.....love them all. Best people and best staff ever.

So it’s been two years today that our dad was lucky enough to get into Burton Oak Residential Care Home. Admittedly, it took him a couple of weeks to get settled. But oh my God, how he has settled in and made himself at home now. He most certainly has made some happy memories. As we all know, Dad loves to sing and dance and act the clown. And with thanks to all the amazing staff, he still gets to do all this. Would just like to say a massive thank you from our family to the manager and her amazing staff that keep Dad happy.

I cannot praise Burton Oaks enough. The care, friendship, love and attention provided, is first-class. Staff communicate warmly, demonstrating, respect, understanding and empathy. Rooms are homely, beautifully clean and comfortable. The staff are caring, supportive and so very kind. Every time I visited I was made to feel so welcome. The cups of tea always offered made me feel as though I was visiting my mother-in-law her own home! Sadly today, we had to empty my lovely mother-in-law's room; it felt like we were saying goodbye to friends and family. My mother-in-law received the best and I cannot thank the team at Burton Oaks enough; not only for the care and attention she received, but also for the support to us as a family too.