Linden Manor

159 Midland Road, Wellingborough NN8 1NF

Linden Manor Care Home is a Wellingborough facility with an attractive garden area and spacious interior that includes twenty-five luxury bedrooms.

Elderly people with physical frailties and some with dementia onset are able to take many benefits from a professional care team and a service that offers access to stimulating day-to-day activities and an exciting lifestyle.

Residents are encouraged to take part in activities such as gardening, arts and crafts and fitness sessions, while shopping and trips to places or events of local interest are also popular.

Group: Regal Care Trading Ltd

Person in charge: Raice Cook (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 22

Shared Rooms: 3

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) £750 – £900 (These prices are only a guideline, please contact Linden Manor to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No restricted times

Parking:

Parking avaliable and spacious
5 minutes away from local town, train station and buses.

Latest Care Quality Commission* Report on Linden Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Linden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Linden Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.426 for Linden Manor is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.426

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.464 Points relating to the number of positive Reviews for Linden Manor is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.6 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Linden Manor has a Review Score of 8.9 (8.890) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linden Manor?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linden Manor

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    1

They look after my Mother well. She has Altzheimers and they are very good with her and spend time talking to her and helping her through the day. They keep her clean and looking good. I am more than pleased with the home and all the staff. Mum is immobile now and sings all the time but they are always there to help her. The home is clean and tidy and the food is good, always happy here and make us feel at home.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

My Mum has been at Linden Manor for a good few hours. I am impressed with the staff and already meeting Mums care needs. I am happy for her to be here.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has been in this home for a few weeks now. Whilst most of the staff are ok, it's a sad fact that they are severely understaffed. They have good intentions when they say they are going to do something and it never gets done because of demand of the residents. Thankfully my mum is coming back home where she will be much more attended to. They broke my mum's new TV and no-one wants to claim responsibility. On the whole, they try, but I suppose when there is simply not enough staff it's impossible to keep up a good a standard. They are dementia patients so they need a bit of time, but the residents don't get the attention they need, and normal patients are having to mix with them, this makes for a bit of tension with the dementia residents. Sad situation, but most of the staff do their best to cope.

How likely would you be to recommend Linden Manor? Neither Unlikely or Likely

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Average Rating:   2.5 out of 5

Tracy Darvigny, Regional Manager at Linden Manor responded to this review on 14 Mar 2018:

Thank you for your views on Linden Manor along with raised concerns, we do take all concerns seriously and these are acted upon receipt. It was great speaking with you to discuss the review, your comments have been fed back to staff and the homes manager and my role explained. I am pleased to hear the TV has been resolved with your brother's input and managed to have this exchanged. Staff are trained to fulfil their care and this includes respecting any personal belongings as this is very important to us. We try to aim and resolve any matter's on the day. It's very difficult for anyone to see a loved one entering a care home as this can be very upsetting for any family member, we are here to support any family member as well as the loved one. We have an open door policy, complaints details can be found displayed in our home. Please feel free to call me at any time and look forward to your next review. I am glad to hear the staff care and Mum is returning home as planned. A new activity Organiser has recently been recruited and continues to be trained with support including weekend cover. Thank you.

My mum has flourished in Linden Manor. She is very content. She always looks clean and tidy. The cook is a lovely lady and looks after her dietary needs. Very homely place and lovely staff.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Genuine and caring staff who made my Aunt's stay as enjoyable as possible and supported emotional as well as physical needs.
Staff always friendly, welcoming and helpful when visiting. Management were invaluable in helping out with enquiries about additional issues and being supportive. There were tears all round on departure! Thank you!!

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4.7 out of 5

Tracy D'Arvigny, Regional Manager at Linden Manor responded to this review on 19 Jun 2017:

Thanking you for your kind words and score. The new appointed manager, myself and staff had great pleasure looking after your aunt.
Your comments will be passed on and she will be greatly missed.
Thank you.

My mother has been staying for a short time and has nothing but good things to say about the home. All staff are good and helpful and the manager has been very good at answering any questions or concerns

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Fantastic care home. Really give residents that extra bit of care. Mum recently arrived there and loves it. Regular entertainment.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Tracy D'arvigny, Area Manager at Linden Manor responded to this review on 29 Mar 2017:

Thank you for your kind feedback, I have passed this onto the team, they are very happy. We as a team are pleased that you are very pleased with our service. Our home continues to be a happy environment and we continue with refurbishing to ensure a homely and happy effect.
Once again, Thank you.

The staff at Linden Manor Care Home were exceptional. Nothing was too much trouble for them. We were always greeted with a hello and a smile and made to feel welcome, always offered a drink. It was very clean and no smells. I have been in a couple of other care homes that are newer that Linden Manor and believe me, this home and the staff knock the spots off them! It may be an old building but it is brilliant. I would recommend it any time.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Tracy Darvigny, Area Manager at Linden Manor responded to this review on 21 Mar 2017:

Thank you for your kind words, I will pass this onto the team at Linden Manor, much appreciate and to continue to care, love for all.

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Bed Vacancies

8 Bed Vacancies

posted 25 Apr 2018

funded/self fundedRespite is available as also emergency admission.Activity Organiser with community activity Parking on site

Awards / Recognitions

February 2018

June 2017

April 2017

Certificate in Competence in medication

Recipient: Linden Manor

Date: Wednesday 05 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Linden Manor