Linden Manor

159 Midland Road, Wellingborough NN8 1NF

Linden Manor Care Home is a Wellingborough facility with an attractive garden area and spacious interior that includes twenty-five luxury bedrooms.

Elderly people with physical frailties and some with dementia onset are able to take many benefits from a professional care team and a service that offers access to stimulating day-to-day activities and an exciting lifestyle.

Residents are encouraged to take part in activities such as gardening, arts and crafts and fitness sessions, while shopping and trips to places or events of local interest are also popular.

Group: Regal Care Trading Ltd

Person in charge: Raice Cook (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 22

Shared Rooms: 3

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) £750 – £900 (These prices are only a guideline, please contact Linden Manor to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No restricted times

Parking:

Parking avaliable and spacious
5 minutes away from local town, train station and buses.

Latest Care Quality Commission* Report on Linden Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Linden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Linden Manor in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Linden Manor is calculated as follows: ( (207 Excellents x 5) + (119 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 348 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Linden Manor is based on 29 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 29 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Linden Manor has a Review Score of 9.5 (9.511) out of 10 and an Average Rating of 4.5 out of 5 from 30 Reviews over all time

Average Ratings

  • Excellent
    19
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linden Manor?

  • Extremely LIKELY
    21
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linden Manor

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Niece of Resident/Service User
    3
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

The staff are all very friendly and have the best interests of the residents at heart.
Their training equips them for dealing with residents that can sometimes be difficult with the varied illnesses of old age.
Overall, I have been very satisfied with the care my father has received and I would recommend Linden Manor to anyone who is considering a care home for a relative.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.6 out of 5

I visited my nan today for the second time since she arrived at Linden Manor and the improvements in her are clear to see. This can only be put down to the level of care and support she receives from the staff and although it was very tough initially to see her so emotional, I am so pleased she is at Linden House as we are starting to see her old personality coming back. Thank you.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Nanny, after a troubled start, has settled into Linden Manor well, thanks to the staff who are always friendly, polite and kind. The home is clean and tidy and the food always smells delicious.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4.3 out of 5

I have found the staff at all times, very helpful, very polite and very honest.
Nothing is too much trouble for any of them. They always attend to things promptly.
They are very hospitable in everything they do. There is always the offer of tea or coffee for visitors as well as residents. The home is always clean and tidy with a very happy atmosphere.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4.4 out of 5

My aunt has been a resident for a number of months now. I cannot praise the wonderful staff enough. Genuinely caring and professional. I would happily recommend to others.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.7 out of 5

My mum was a respite service user at Linden Manor for a week in November and I visited on a couple of occasions to organise the respite care and found all the staff very welcoming, caring and professional. The home itself is an impressive building and felt warm, homely and very clean. Mum was made to feel welcome and I was impressed with how the staff responded to requests for Mum's needs.
When we collected her, she was interacting with other residents and appeared to be happy. In addition, we were given printed photographs showing her smiling and enjoying the activities which were very welcome and showed that she was being well cared for.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

My Grandma has been at Linden Manor for a little less than a year and it appears the service she receives is nothing short of exceptional. I live in British Columbia, Canada while my parents live in Ontario, Canada so it makes it very challenging to see my Grandma on a regular basis. Something that Linden Manor have done for my family since the time she moved in has been to print pictures that we send through e-mail, provide them to her and then send us pictures of my grandma with the printed pictures in her hand, showing the love and joy she has with seeing them. This may seem like a small gesture but for me, it means a great deal as printing pictures here and sending them in the post can take weeks to arrive and can at times get lost. The manager has been particularly helpful in granting my many requests for pictures to be printed and provided and it's been very special to me to see the joy it brings. Thank you to all the staff that help with taking care of my Grandma.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Linden Manor care home is having an upgrade looking lovely. My mother moved in, was on top floor now moved to ground floor and happier, she is very well looked after and enjoys the activities that are offered, not that mum can remember what she has done, but to help this plenty of photos are taken for looking at after and so family can also see what mum has been doing.
When mum was poorly she was looked after very well and they also informed us straight away, the staff are so good to mum.
Knowing that your loved one is in a safe secure place and meeting all of mum's needs, with a good diet and personal to my mum, with being treated with dignity and equality is a lot off my mind.
Linden Manor staff thank you.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

First class care for my mother. Staff are excellent as is the food. Many activities take place from a pantomime to fish and chip trips. Mum is extremely happy here.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

As a volunteer visiting regularly and on different days and times I see Linden Manor care home as it really is, I am always welcomed warmly.
The residents are up and dressed and sitting comfortably in the seating areas even when I arrive soon after 10 am.
If a resident needs a carer my requests are always met positively and assistance arrives promptly.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4 out of 5

Very satisfactory.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4.1 out of 5

Always friendly and welcoming. Nan is sometimes in bed very early, always well fed.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   3.8 out of 5

Home always appears spotless and carers seem nice and friendly.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   3.8 out of 5

Look after me well. Carers are nice people.

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   3.8 out of 5

My wife is in the best possible place, with the best possible care from all management and staff. Caring and loving at all times.
I am very happy to leave her in their care knowing it's the best in for her 24/7.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.7 out of 5

Linden Manor is an excellent care home. The staff are so lovely, nothing is too much trouble, they have made my uncle and I very welcome. My auntie receives the best of care and the food is amazing. I would recommend Linden Manor to anyone.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Staff very nice and supportive, the food always fresh and tasty and well cooked. It's just like being in your own home.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.7 out of 5

Small size residential home with a most happy environment. Caring staff on all levels. Beautiful painted and decorated bedrooms. Bright lounges. A good feel home.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Every time I visit the home the staff are very friendly and helpful. There is a nice atmosphere it is a pleasure to go and visit.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

When I first visited Linden Manor I found the entrance hall dark and depressing but when I was shown into the lounge what a lovely surprise, it was light and airy and al the residents seemed content. I saw a resident sitting at the breakfast table sitting at the breakfast table (11.00 am) being shaved, did not think that was treating resident with dignity. I have not visited at meal times so cannot comment on the food, but my friend says he enjoys the meals. I have always been made welcome by the staff and offered a drink.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are very good to me. They are kind and treat me with dignity. I am immobile and they are always here to help me. The food is good and they always ask what I would like. They keep me looking clean and tidy. They also give me a manicure and nail polish to make me feel good. I also talk with the other residents. My room is very good. I really like being here, it is now my home and my family come to see me.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

They look after my Mother well. She has Altzheimers and they are very good with her and spend time talking to her and helping her through the day. They keep her clean and looking good. I am more than pleased with the home and all the staff. Mum is immobile now and sings all the time but they are always there to help her. The home is clean and tidy and the food is good, always happy here and make us feel at home.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

I think this care home is very good everybody is very friendly and the staff are very caring. The home is also very clean and tidy. The residents seem very happy here. The food is excellent and the home is very well maintained and if I had to go into a home I would be happy with Linden Manor.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.2 out of 5

Raice Cook, Manager at Linden Manor responded to this review on 30 Apr 2018:

Thank you for your review. We all enjoy your visits from yourself and Toby your dog. Such lovely words regarding our home and staff.

My Mum has been at Linden Manor for a good few hours. I am impressed with the staff and already meeting Mums care needs. I am happy for her to be here.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has been in this home for a few weeks now. Whilst most of the staff are ok, it's a sad fact that they are severely understaffed. They have good intentions when they say they are going to do something and it never gets done because of demand of the residents. Thankfully my mum is coming back home where she will be much more attended to. They broke my mum's new TV and no-one wants to claim responsibility. On the whole, they try, but I suppose when there is simply not enough staff it's impossible to keep up a good a standard. They are dementia patients so they need a bit of time, but the residents don't get the attention they need, and normal patients are having to mix with them, this makes for a bit of tension with the dementia residents. Sad situation, but most of the staff do their best to cope.

How likely would you be to recommend Linden Manor? Neither Unlikely or Likely

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Average Rating:   2.5 out of 5

Tracy Darvigny, Regional Manager at Linden Manor responded to this review on 14 Mar 2018:

Thank you for your views on Linden Manor along with raised concerns, we do take all concerns seriously and these are acted upon receipt. It was great speaking with you to discuss the review, your comments have been fed back to staff and the homes manager and my role explained. I am pleased to hear the TV has been resolved with your brother's input and managed to have this exchanged. Staff are trained to fulfil their care and this includes respecting any personal belongings as this is very important to us. We try to aim and resolve any matter's on the day. It's very difficult for anyone to see a loved one entering a care home as this can be very upsetting for any family member, we are here to support any family member as well as the loved one. We have an open door policy, complaints details can be found displayed in our home. Please feel free to call me at any time and look forward to your next review. I am glad to hear the staff care and Mum is returning home as planned. A new activity Organiser has recently been recruited and continues to be trained with support including weekend cover. Thank you.

My mum has flourished in Linden Manor. She is very content. She always looks clean and tidy. The cook is a lovely lady and looks after her dietary needs. Very homely place and lovely staff.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Genuine and caring staff who made my Aunt's stay as enjoyable as possible and supported emotional as well as physical needs.
Staff always friendly, welcoming and helpful when visiting. Management were invaluable in helping out with enquiries about additional issues and being supportive. There were tears all round on departure! Thank you!!

How likely would you be to recommend Linden Manor? Likely

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Average Rating:   4.7 out of 5

Tracy D'Arvigny, Regional Manager at Linden Manor responded to this review on 19 Jun 2017:

Thanking you for your kind words and score. The new appointed manager, myself and staff had great pleasure looking after your aunt.
Your comments will be passed on and she will be greatly missed.
Thank you.

My mother has been staying for a short time and has nothing but good things to say about the home. All staff are good and helpful and the manager has been very good at answering any questions or concerns

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Fantastic care home. Really give residents that extra bit of care. Mum recently arrived there and loves it. Regular entertainment.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Tracy D'arvigny, Area Manager at Linden Manor responded to this review on 29 Mar 2017:

Thank you for your kind feedback, I have passed this onto the team, they are very happy. We as a team are pleased that you are very pleased with our service. Our home continues to be a happy environment and we continue with refurbishing to ensure a homely and happy effect.
Once again, Thank you.

The staff at Linden Manor Care Home were exceptional. Nothing was too much trouble for them. We were always greeted with a hello and a smile and made to feel welcome, always offered a drink. It was very clean and no smells. I have been in a couple of other care homes that are newer that Linden Manor and believe me, this home and the staff knock the spots off them! It may be an old building but it is brilliant. I would recommend it any time.

How likely would you be to recommend Linden Manor? Extremely Likely

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Average Rating:   5 out of 5

Tracy Darvigny, Area Manager at Linden Manor responded to this review on 21 Mar 2017:

Thank you for your kind words, I will pass this onto the team at Linden Manor, much appreciate and to continue to care, love for all.

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Bed Vacancies

5 Bed Vacancies

posted 18 Dec 2018

Funded/ self-funded Respite is available as also emergency admission. Activity Organiser with community activity Parking on siteRecent decoration/new furniture with 2019 plansTrained staff to meet needs of the elderly.

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

October 2018

Food Hygiene

Recipient: Linden Manor

Date: Friday 12 Oct 2018

more details

September 2018

Level 5 Diploma

Recipient: Linden Manor

Date: Thursday 13 Sep 2018

more details

February 2018

June 2017

April 2017

Certificate in Competence in medication

Recipient: Linden Manor

Date: Wednesday 05 Apr 2017

more details

Job Vacancies