Linden Manor

159 Midland Road, Wellingborough NN8 1NF
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9.5 49 Reviews
  • Linden Manor, Wellingborough
Linden Manor Care Home is a Wellingborough facility with an attractive garden area and spacious interior that includes twenty-five luxury bedrooms.

Elderly people with physical frailties and some with dementia onset are able to take many benefits from a professional care team and a service that offers access to stimulating day-to-day activities and an exciting lifestyle.

Residents are encouraged to take part in activities such as gardening, arts and crafts and fitness sessions, while shopping and trips to places or events of local interest are also popular.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1045
  • Self-Funded Residential Dementia Care: £950 – £1045
  • RESPITE Self-Funded Residential Care: £950 – £1045
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1045

These prices are only a guideline, please contact Linden Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michele Pirie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restricted times

Parking

  • Parking avaliable and spacious
    5 minutes away from local town, train station and buses.

Linden Manor Reviews (49)

Total of 49, showing 41-49
9.5

Linden Manor has a Review Score of 9.5 (9.452) out of 10, based on 8 reviews in the last 2 years. Over all time Linden Manor has 49 reviews.

Overall Experience

  • 37
  • 11
  • 0
  • 1
  • 0

Date Published

49
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41

Review from P F (Regular Volunteer) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this care home is very good everybody is very friendly and the staff are very caring. The home is also very clean and tidy. The residents seem very happy here. The food is excellent and the home is very well maintained and if I had to go into a home I would be happy with Linden Manor.

Reply from Raice Cook, Manager at Linden Manor

Thank you for your review. We all enjoy your visits from yourself and Toby your dog. Such lovely words regarding our home and staff.

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Review from Diana L (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my Mother well. She has Altzheimers and they are very good with her and spend time talking to her and helping her through the day. They keep her clean and looking good. I am more than pleased with the home and all the staff. Mum is immobile now and sings all the time but they are always
there to help her. The home is clean and tidy and the food is good, always happy here and make us feel at home.

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Review from Damon C (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has flourished in Linden Manor. She is very content. She always looks clean and tidy. The cook is a lovely lady and looks after her dietary needs. Very homely place and lovely staff.

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Review from Russell G (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Linden Manor for a good few hours. I am impressed with the staff and already meeting Mums care needs. I am happy for her to be here.

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Review from Deb D (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has been in this home for a few weeks now. Whilst most of the staff are ok, it's a sad fact that they are severely understaffed. They have good intentions when they say they are going to do something and it never gets done because of demand of the residents. Thankfully my mum is coming back
home where she will be much more attended to. They broke my mum's new TV and no-one wants to claim responsibility. On the whole, they try, but I suppose when there is simply not enough staff it's impossible to keep up a good a standard. They are dementia patients so they need a bit of time, but the residents don't get the attention they need, and normal patients are having to mix with them, this makes for a bit of tension with the dementia residents. Sad situation, but most of the staff do their best to cope.

Reply from Tracy Darvigny, Regional Manager at Linden Manor

Thank you for your views on Linden Manor along with raised concerns, we do take all concerns seriously and these are acted upon receipt. It was great speaking with you to discuss the review, your comments have been fed back to staff and the homes manager and my role explained. I am pleased to hear the TV has been resolved with your brother's input and managed to have this exchanged. Staff are trained to fulfil their care and this includes respecting any personal belongings as this is very important to us. We try to aim and resolve any matter's on the day. It's very difficult for anyone to see a loved one entering a care home as this can be very upsetting for any family member, we are here to support any family member as well as the loved one. We have an open door policy, complaints details can be found displayed in our home. Please feel free to call me at any time and look forward to your next review. I am glad to hear the staff care and Mum is returning home as planned. A new activity Organiser has recently been recruited and continues to be trained with support including weekend cover. Thank you.

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Review from Michelle D (Niece of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine and caring staff who made my Aunt's stay as enjoyable as possible and supported emotional as well as physical needs.
Staff always friendly, welcoming and helpful when visiting. Management were invaluable in helping out with enquiries about additional issues and being supportive. There were
tears all round on departure! Thank you!!

Reply from Tracy D'Arvigny, Regional Manager at Linden Manor

Thanking you for your kind words and score. The new appointed manager, myself and staff had great pleasure looking after your aunt.
Your comments will be passed on and she will be greatly missed.
Thank you.

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Review from N G (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Really give residents that extra bit of care. Mum recently arrived there and loves it. Regular entertainment.

Reply from Tracy D'arvigny, Area Manager at Linden Manor

Thank you for your kind feedback, I have passed this onto the team, they are very happy. We as a team are pleased that you are very pleased with our service. Our home continues to be a happy environment and we continue with refurbishing to ensure a homely and happy effect.
Once again, Thank you.

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Review from Guy s (Son of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying for a short time and has nothing but good things to say about the home. All staff are good and helpful and the manager has been very good at answering any questions or concerns

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Review from Christine K (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linden Manor Care Home were exceptional. Nothing was too much trouble for them. We were always greeted with a hello and a smile and made to feel welcome, always offered a drink. It was very clean and no smells. I have been in a couple of other care homes that are newer that Linden Manor
and believe me, this home and the staff knock the spots off them! It may be an old building but it is brilliant. I would recommend it any time.

Reply from Tracy Darvigny, Area Manager at Linden Manor

Thank you for your kind words, I will pass this onto the team at Linden Manor, much appreciate and to continue to care, love for all.

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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for Linden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Linden Manor is calculated as follows: ( (64 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Linden Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Michele (Shelley)

Michele (Shelley) Pirie

Job Title: Registered Manager

Joined: 2013

I began work in a nursing home and really enjoyed it, but took time off to bring up my family. I began working for Regal Care in 2013. I started off as a carer 2 nights a week as I was a single mother with a young child. I was asked to join the day team and was promoted to a senior position after around 6 months. I enjoyed the role, especially the medication side, and after 4 years, I was asked to go to our sister home and help out, which I did and really enjoyed it, so I requested a transfer. I was then promoted to head of care and enjoyed the role very much, attending the Gold standard framework training and autism training. These are just a couple of examples.


I really like the fact that this company enables me to gain more and more knowledge regarding my job while also being understanding of the fact that I have a young child.


After 4 years at the sister home, I was asked to return to Linden Manor as the Deputy Manager, which I agreed to, and after 2 years became the registered manager. It makes me feel fulfilled in my role when I see how happy and relaxed the residents are. My motto to my staff is this may be where we work, but it is the resident's home. My aim is to ensure that every individual who comes into Linden Manor receives outstanding care.

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