Linden Manor

159 Midland Road, Wellingborough NN8 1NF
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9.5 49 Reviews
  • Linden Manor, Wellingborough
Linden Manor Care Home is a Wellingborough facility with an attractive garden area and spacious interior that includes twenty-five luxury bedrooms.

Elderly people with physical frailties and some with dementia onset are able to take many benefits from a professional care team and a service that offers access to stimulating day-to-day activities and an exciting lifestyle.

Residents are encouraged to take part in activities such as gardening, arts and crafts and fitness sessions, while shopping and trips to places or events of local interest are also popular.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1045
  • Self-Funded Residential Dementia Care: £950 – £1045
  • RESPITE Self-Funded Residential Care: £950 – £1045
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1045

These prices are only a guideline, please contact Linden Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michele Pirie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No restricted times

Parking

  • Parking avaliable and spacious
    5 minutes away from local town, train station and buses.

Linden Manor Reviews (49)

Total of 49, showing 21-40
9.5

Linden Manor has a Review Score of 9.5 (9.452) out of 10, based on 8 reviews in the last 2 years. Over all time Linden Manor has 49 reviews.

Overall Experience

  • 37
  • 11
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Date Published

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Review from Terence L (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother announced on the 9th and 10th of this month. My overall impression on arrival at around 6 pm was very positive. Meet and greet by staff was very friendly, there was a lack of care home "aura", it was clean, bright and welcoming. My mother looked better than she has done for ages,
and for her age, mentally she was in a good place. She said she was very happy there and regarded staff as "family".
Sunday lunch arrived whilst I was there, and congratulations to the cooking staff, the quality and quantity of the freshly cooked food was superb. I live in Spain and having seen where my mother is being looked after, I do not have to worry anymore. Many, many thanks.

Reply from Raice Cook, Manager at Linden Manor

Thank you for your kind words. Your mum as always is a pleasure to care for and is treated with privacy and dignity in every way.

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Review from L S (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the difficult decision to put my mother into a care home, I know that she is now safe and well cared for. She is always very well presented and we, as a family, are always welcomed warmly. The staff are all very happy and cheerful and treat every resident with care and dignity.

Reply from Raice Cook, Manager at Linden Manor

Thank you for your kind words. It is a pleasure to look after Mum.

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Review from James S (Grandson of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan today for the second time since she arrived at Linden Manor and the improvements in her are clear to see. This can only be put down to the level of care and support she receives from the staff and although it was very tough initially to see her so emotional, I am so pleased she is at
Linden House as we are starting to see her old personality coming back. Thank you.

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Review from Toni H (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and have the best interests of the residents at heart.
Their training equips them for dealing with residents that can sometimes be difficult with the varied illnesses of old age.
Overall, I have been very satisfied with the care my father has received and I would recommend
Linden Manor to anyone who is considering a care home for a relative.

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Review from M A (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at all times, very helpful, very polite and very honest.
Nothing is too much trouble for any of them. They always attend to things promptly.
They are very hospitable in everything they do. There is always the offer of tea or coffee for visitors as well as residents. The home
is always clean and tidy with a very happy atmosphere.

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Review from A S (Relative of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nanny, after a troubled start, has settled into Linden Manor well, thanks to the staff who are always friendly, polite and kind. The home is clean and tidy and the food always smells delicious.

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Review from Susan H (Niece of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for a number of months now. I cannot praise the wonderful staff enough. Genuinely caring and professional. I would happily recommend to others.

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Review from John H (Son of Resident) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a respite service user at Linden Manor for a week in November and I visited on a couple of occasions to organise the respite care and found all the staff very welcoming, caring and professional. The home itself is an impressive building and felt warm, homely and very clean. Mum was made to
feel welcome and I was impressed with how the staff responded to requests for Mum's needs.
When we collected her, she was interacting with other residents and appeared to be happy. In addition, we were given printed photographs showing her smiling and enjoying the activities which were very welcome and showed that she was being well cared for.

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Review from Kevin P (Grandson of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been at Linden Manor for a little less than a year and it appears the service she receives is nothing short of exceptional. I live in British Columbia, Canada while my parents live in Ontario, Canada so it makes it very challenging to see my Grandma on a regular basis. Something that
Linden Manor have done for my family since the time she moved in has been to print pictures that we send through e-mail, provide them to her and then send us pictures of my grandma with the printed pictures in her hand, showing the love and joy she has with seeing them. This may seem like a small gesture but for me, it means a great deal as printing pictures here and sending them in the post can take weeks to arrive and can at times get lost. The manager has been particularly helpful in granting my many requests for pictures to be printed and provided and it's been very special to me to see the joy it brings. Thank you to all the staff that help with taking care of my Grandma.

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Review from Elaine J (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Manor care home is having an upgrade looking lovely. My mother moved in, was on top floor now moved to ground floor and happier, she is very well looked after and enjoys the activities that are offered, not that mum can remember what she has done, but to help this plenty of photos are taken
for looking at after and so family can also see what mum has been doing.
When mum was poorly she was looked after very well and they also informed us straight away, the staff are so good to mum.
Knowing that your loved one is in a safe secure place and meeting all of mum's needs, with a good diet and personal to my mum, with being treated with dignity and equality is a lot off my mind.
Linden Manor staff thank you.

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Review from Colin M (Son of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care for my mother. Staff are excellent as is the food. Many activities take place from a pantomime to fish and chip trips. Mum is extremely happy here.

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Review from Pauline C (Resident) assisted by family/friend published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Review from Teresa U (Granddaughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly and welcoming. Nan is sometimes in bed very early, always well fed.

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Review from Eileen C (Resident) assisted by family/friend published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Look after me well. Carers are nice people.

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Review from Anne B (Daughter-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home always appears spotless and carers seem nice and friendly.

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Review from Julie G (Niece of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Manor is an excellent care home. The staff are so lovely, nothing is too much trouble, they have made my uncle and I very welcome. My auntie receives the best of care and the food is amazing. I would recommend Linden Manor to anyone.

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Review from E K (Resident) assisted by family/friend published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good to me. They are kind and treat me with dignity. I am immobile and they are always here to help me. The food is good and they always ask what I would like. They keep me looking clean and tidy. They also give me a manicure and nail polish to make me feel good. I also talk with
the other residents. My room is very good. I really like being here, it is now my home and my family come to see me.

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Review from Gina A (Daughter-in-law of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small size residential home with a most happy environment. Caring staff on all levels. Beautiful painted and decorated bedrooms. Bright lounges. A good feel home.

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Review from Veronica A (Sister-in-law of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the home the staff are very friendly and helpful. There is a nice atmosphere it is a pleasure to go and visit.

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Review from M M (Friend of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Linden Manor I found the entrance hall dark and depressing but when I was shown into the lounge what a lovely surprise, it was light and airy and al the residents seemed content. I saw a resident sitting at the breakfast table sitting at the breakfast table (11.00 am) being shaved,
did not think that was treating resident with dignity. I have not visited at meal times so cannot comment on the food, but my friend says he enjoys the meals. I have always been made welcome by the staff and offered a drink.

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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for Linden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Linden Manor is calculated as follows: ( (64 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Linden Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Michele (Shelley)

Michele (Shelley) Pirie

Job Title: Registered Manager

Joined: 2013

I began work in a nursing home and really enjoyed it, but took time off to bring up my family. I began working for Regal Care in 2013. I started off as a carer 2 nights a week as I was a single mother with a young child. I was asked to join the day team and was promoted to a senior position after around 6 months. I enjoyed the role, especially the medication side, and after 4 years, I was asked to go to our sister home and help out, which I did and really enjoyed it, so I requested a transfer. I was then promoted to head of care and enjoyed the role very much, attending the Gold standard framework training and autism training. These are just a couple of examples.


I really like the fact that this company enables me to gain more and more knowledge regarding my job while also being understanding of the fact that I have a young child.


After 4 years at the sister home, I was asked to return to Linden Manor as the Deputy Manager, which I agreed to, and after 2 years became the registered manager. It makes me feel fulfilled in my role when I see how happy and relaxed the residents are. My motto to my staff is this may be where we work, but it is the resident's home. My aim is to ensure that every individual who comes into Linden Manor receives outstanding care.

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