Pine Lodge

Motala Close, Corby NN18 9EJ
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8.2 5 Reviews
  • Pine Lodge, Corby
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 8 Service Users

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Person in charge

  • Jade Mason (Manager)

Local Authority / Social Services

Room Information

  • Single Rooms (8)
Are you the Owner/Manager of Pine Lodge? View your Advertising Options

Pine Lodge Reviews (5)

8.2

Pine Lodge has a Review Score of 8.2 (8.207) out of 10, based on 4 reviews in the last 2 years.
Over all time Pine Lodge has 5 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 2
Date Published
  • 5
  • 0
  • 0
  • 4
  • 1
Reviewer Connection to Pine Lodge
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Karen C (Niece of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was at Pine Lodge for a number of weeks before going to his forever home. He always appeared very well looked after. All the staff there very always very friendly and helpful. A very big thank you to all the staff for taking such good care of him.
Reply from Jade Mason, Manager at Pine Lodge

Thank You for your review, I will pass this over to all staff at Pine Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel B (Mother of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pine Lodge is absolutely amazing, the staff are so friendly and helpful, they have been there for me through some really bad times, I would never want my daughter to go anywhere else, she loves everyone there, they do a lot of activities and take them out, best place ever 10 stars from me.
Reply from Jade Mason, Manager at Pine Lodge

Thank you for your feedback, I will pass this review over to the staff at Pine Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette H (Mother of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attends Pine Lodge for respite every month, he has autism and special needs, and he loves it there! He's always asking to go, the staff are kind, patient and friendly and he's always happy and safe, they make his stays fun and enjoyable and we can relax knowing he's well looked after, thank you,
Pine Lodge. You are a lifeline for us!
Reply from Jade Mason, Manager at Pine Lodge

Thank you so much for your kind words, we are so grateful for your feedback. I will hand this feedback over to the staff at Pine Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from A N (Father of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor, one staff member, its her vocation to keep ringing up all the time with excuses, so in the end you go and collect your daughter and break the care down to 3 days max. This is not happening just once, it happens every time you access this service. It is supposed to be a break for parents but
that's not the case.
Reply from Jade Mason, Registered Manager at Pine Lodge

Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance that your daughter appears to enjoy her time that she spends with us at Pine Lodge. Unfortunately due to issues outside of our control there are times when staff have a Duty of Care to contact yourselves or an alternative emergency contact if family member becomes unwell or requires assistance from other health care professionals and in turn this is why unfortunately some respite stays are shorter then expected. Once again, we are very sorry that you feel the experience did not meet your expectations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Erin M (Resident) published on 31 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff are rude!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
Very poor service. Would highly not recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.207)

Overview of Review Score

The Review Score of 8.2 (8.207) out of 10 for Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.957 for Pine Lodge is calculated as follows: ( (34 Excellents x 5) + (12 Very Poors x 1) ) ÷ 46 Ratings = 3.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.25 Points relating to the number of positive Reviews for Pine Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 3 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pine Lodge

What types of Care is Pine Lodge registered for?

Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pine Lodge have?

There are 8 Single Rooms.

How far is Pine Lodge to the centre of Corby?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Lodge to verify any information. View our terms and conditions. Pine Lodge has an Basic Service - more info.