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Care Provided by Pine Lodge
Type of Service
- Residential Home
- For a maximum of 8 Service Users
Primary Care Categories
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
Funding & Fees
Contact Pine Lodge to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- North Northamptonshire Council
- Local Authority Owned
Person in charge
- Jade Mason (Manager)
Local Authority / Social Services
Room Information
- Single Rooms (8)
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Pine Lodge Reviews (5)
Over all time Pine Lodge has 5 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Pine Lodge
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Review from Karen C (Niece of Resident) published on 8 January 2024 Submitted via Website•
Overall Experience
My uncle was at Pine Lodge for a number of weeks before going to his forever home. He always appeared very well looked after. All the staff there very always very friendly and helpful. A very big thank you to all the staff for taking such good care of him.
My uncle was at Pine Lodge for a number of weeks before going to his forever home. He always appeared very well looked after. All the staff there very always very friendly and helpful. A very big thank you to all the staff for taking such good care of him.
↩Reply from Jade Mason, Manager at Pine Lodge
Thank You for your review, I will pass this over to all staff at Pine Lodge.
Review from Rachel B (Mother of Resident) published on 3 January 2024 Submitted via Website•
Overall Experience
Pine Lodge is absolutely amazing, the staff are so friendly and helpful, they have been there for me through some really bad times, I would never want my daughter to go anywhere else, she loves everyone there, they do a lot of activities and take them out, best place ever 10 stars from me.
Pine Lodge is absolutely amazing, the staff are so friendly and helpful, they have been there for me through some really bad times, I would never want my daughter to go anywhere else, she loves everyone there, they do a lot of activities and take them out, best place ever 10 stars from me.
↩Reply from Jade Mason, Manager at Pine Lodge
Thank you for your feedback, I will pass this review over to the staff at Pine Lodge.
Review from Annette H (Mother of Resident) published on 3 January 2024 Submitted via Website•
Overall Experience
My son attends Pine Lodge for respite every month, he has autism and special needs, and he loves it there! He's always asking to go, the staff are kind, patient and friendly and he's always happy and safe, they make his stays fun and enjoyable and we can relax knowing he's well looked after, thank...
My son attends Pine Lodge for respite every month, he has autism and special needs, and he loves it there! He's always asking to go, the staff are kind, patient and friendly and he's always happy and safe, they make his stays fun and enjoyable and we can relax knowing he's well looked after, thank you, Pine Lodge. You are a lifeline for us!
↩Reply from Jade Mason, Manager at Pine Lodge
Thank you so much for your kind words, we are so grateful for your feedback. I will hand this feedback over to the staff at Pine Lodge.
Review from A N (Father of Resident) published on 22 December 2023 Submitted via Website•
Overall Experience
Very poor, one staff member, its her vocation to keep ringing up all the time with excuses, so in the end you go and collect your daughter and break the care down to 3 days max. This is not happening just once, it happens every time you access this service. It is supposed to be a break for parents...
Very poor, one staff member, its her vocation to keep ringing up all the time with excuses, so in the end you go and collect your daughter and break the care down to 3 days max. This is not happening just once, it happens every time you access this service. It is supposed to be a break for parents but that's not the case.
↩Reply from Jade Mason, Registered Manager at Pine Lodge
Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance that your...
Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance that your daughter appears to enjoy her time that she spends with us at Pine Lodge. Unfortunately due to issues outside of our control there are times when staff have a Duty of Care to contact yourselves or an alternative emergency contact if family member becomes unwell or requires assistance from other health care professionals and in turn this is why unfortunately some respite stays are shorter then expected. Once again, we are very sorry that you feel the experience did not meet your expectations.
Review from Erin M (Resident / Service User) published on 31 August 2021 Submitted via Website•
Overall Experience
Staff are rude!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
Very poor service. Would highly not recommend.
Staff are rude!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
Very poor service. Would highly not recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2022Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Pine Lodge.
Upcoming Events
There are no upcoming events for Pine Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pine Lodge.
Accreditations
There are no accreditations posted yet for Pine Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Pine Lodge
What types of Care is Pine Lodge registered for?
Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pine Lodge have?
There are 8 Single Rooms.
How far is Pine Lodge to the centre of Corby?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Lodge to verify any information. View our terms and conditions. Pine Lodge has a Basic Service -what a Basic Service includes.