- 51 Rooms
Younger Adult Care
Permanent Care
Respite Care
Care Homes Owned by North Northamptonshire Council
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North Northamptonshire Council Locations (4)
- 8 Rooms
Younger Adult Care
Permanent Care
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North Northamptonshire Council Reviews (10)
Reviews posted for members of North Northamptonshire Council
Review of
Thackley Green Specialist Care Centre
from Tracey S (Relative of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Unwelcoming to the patient, the attitude towards family was dreadful. Care was non-existent and they were unable to handle the situation. Upon leaving we took her straight to the GP to have her checked over.
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Review of
Pine Lodge
from Karen C (Niece of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle was at Pine Lodge for a number of weeks before going to his forever home. He always appeared very well looked after. All the staff there very always very friendly and helpful. A very big thank you to all the staff for taking such good care of him.
Reply from Jade Mason, Manager at Pine LodgeThank You for your review, I will pass this over to all staff at Pine Lodge.
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Review of
Pine Lodge
from Rachel B (Mother of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pine Lodge is absolutely amazing, the staff are so friendly and helpful, they have been there for me through some really bad times, I would never want my daughter to go anywhere else, she loves everyone there, they do a lot of activities and take them out, best place ever 10 stars from me.
Reply from Jade Mason, Manager at Pine LodgeThank you for your feedback, I will pass this review over to the staff at Pine Lodge.
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Review of
Pine Lodge
from Annette H (Mother of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son attends Pine Lodge for respite every month, he has autism and special needs, and he loves it there! He's always asking to go, the staff are kind, patient and friendly and he's always happy and safe, they make his stays fun and enjoyable and we can relax knowing he's well looked after, thank you,
Pine Lodge. You are a lifeline for us!
Reply from Jade Mason, Manager at Pine LodgeThank you so much for your kind words, we are so grateful for your feedback. I will hand this feedback over to the staff at Pine Lodge.
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Review of
Pine Lodge
from A N (Father of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Very poor, one staff member, its her vocation to keep ringing up all the time with excuses, so in the end you go and collect your daughter and break the care down to 3 days max. This is not happening just once, it happens every time you access this service. It is supposed to be a break for parents but
that's not the case.
Reply from Jade Mason, Registered Manager at Pine LodgeThank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance that your daughter appears to enjoy her time that she spends with us at Pine Lodge. Unfortunately due to issues outside of our control there are times when staff have a Duty of Care to contact yourselves or an alternative emergency contact if family member becomes unwell or requires assistance from other health care professionals and in turn this is why unfortunately some respite stays are shorter then expected. Once again, we are very sorry that you feel the experience did not meet your expectations.
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Review of
Thackley Green Specialist Care Centre
from S W (Son of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was moved from Hospital to Thackley for rehab and assessment. Adult Social Care and the Thackley care staff have been exemplary in their duties, and she is now moving forward in her progress. Thoroughly recommend this facility.
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Review of
Pine Lodge
from Erin M (Resident) published on 31 August 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Staff are rude!
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
Very poor service. Would highly not recommend.
It feels like jail.
All they care about is the money!
They are not very nice to my own staff. Well, to one of the managers, you know what, no one is perfect not even you honey!
Very poor service. Would highly not recommend.
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Review of
Thackley Green Specialist Care Centre
from Heidi (Daughter of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
After a visit to the hospital, Mum who is 85 was lucky to be accepted at your Care Centre to convalesce and gain her confidence in which she did.
Thank you all so much for everything that you did to help mum. Oh and by the way mum thoroughly enjoyed the meals.
Thank you all so much for everything that you did to help mum. Oh and by the way mum thoroughly enjoyed the meals.
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Review of
Thackley Green Specialist Care Centre
from Carol H (Daughter of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This place is amazing. All the staff are professional and extremely caring. My Mother has been here for three weeks and is so settled she calls it home. It has the right balance of care, leaving the residents feeling safe but with a level of independence. The atmosphere is lovely, everyone is made
to feel so welcome. My Mother is a very fussy eater and is catered for very well. Would strongly recommend, really can’t fault it here.
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Review of
Thackley Green Specialist Care Centre
from Trish B (Daughter of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Although this establishment states it provides specialist care for people with dementia I would completely disagree.
My father regressed drastically, staff are not adequately trained. My father suffered a broken arm and had multiple unwitnessed falls during his thankfully short stay.
Multiple concerns
My father regressed drastically, staff are not adequately trained. My father suffered a broken arm and had multiple unwitnessed falls during his thankfully short stay.
Multiple concerns
raised which were not addressed effectively.
Do not consider this establishment for anyone you love or care about. Shockingly poor treatment. Poor management and leadership.
I do not expect this review to be printed as I believe the home cover up inadequacies
and the group are ineffective at listening to constructive criticisms.
Do not consider this establishment for anyone you love or care about. Shockingly poor treatment. Poor management and leadership.
I do not expect this review to be printed as I believe the home cover up inadequacies
and the group are ineffective at listening to constructive criticisms.
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Awards / Recognitions (0)
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Frequently Asked Questions about North Northamptonshire Council
How many Care Homes does North Northamptonshire Council own?
North Northamptonshire Council own 2 Care Homes.
Which North Northamptonshire Council Care Homes have the highest review score?
Thackley Green Specialist Care Centre & Pine Lodge have the highest review score.
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