Care Homes Owned by North Northamptonshire Council in Northamptonshire

Unwelcoming to the patient, the attitude towards family was dreadful. Care was non-existent and they were unable to handle the situation. Upon leaving we took her straight to the GP to have her checked over.

My uncle was at Pine Lodge for a number of weeks before going to his forever home. He always appeared very well looked after. All the staff there very always very friendly and helpful. A very big thank you to all the staff for taking such good care of him.

Pine Lodge is absolutely amazing, the staff are so friendly and helpful, they have been there for me through some really bad times, I would never want my daughter to go anywhere else, she loves everyone there, they do a lot of activities and take them out, best place ever 10 stars from me.

My son attends Pine Lodge for respite every month, he has autism and special needs, and he loves it there! He's always asking to go, the staff are kind, patient and friendly and he's always happy and safe, they make his stays fun and enjoyable and we can relax knowing he's well looked after, thank you, Pine Lodge. You are a lifeline for us!

Very poor, one staff member, its her vocation to keep ringing up all the time with excuses, so in the end you go and collect your daughter and break the care down to 3 days max. This is not happening just once, it happens every time you access this service. It is supposed to be a break for parents but that's not the case.

Mum was moved from Hospital to Thackley for rehab and assessment. Adult Social Care and the Thackley care staff have been exemplary in their duties, and she is now moving forward in her progress. Thoroughly recommend this facility.

Very poor service. Would highly not recommend.

Thank you all so much for everything that you did to help mum. Oh and by the way mum thoroughly enjoyed the meals.

This place is amazing. All the staff are professional and extremely caring. My Mother has been here for three weeks and is so settled she calls it home. It has the right balance of care, leaving the residents feeling safe but with a level of independence. The atmosphere is lovely, everyone is made to feel so welcome. My Mother is a very fussy eater and is catered for very well. Would strongly recommend, really can’t fault it here.

and the group are ineffective at listening to constructive criticisms.