Wendleberrie House, Wellingborough, Northamptonshire
Wendleberrie House, Wellingborough, Northamptonshire
Wendleberrie House, Wellingborough, Northamptonshire

Wendleberrie House provides high quality care in a family-run environment. Residents are treated as the owner's extended family, who live on the premises.

The home has been providing residential care and respite provision for over 20 years. All care provided is tailored to each individual according to their needs and requirements.

Carers attend regular training courses and are also experienced in mental health care, including provision for adults with dementia.

Wendleberrie House underwent an extension in 2016, resulting in an additional seven bedrooms with ensuite facilities, a dining room and conservatory.

Owner: Wendleberrie Care Ltd

Person in charge: Kieron Featherstone (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino

Single Rooms: 11

Shared Rooms: 2

Rooms with ensuite WC: 7

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Wendleberrie House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Wendleberrie House has a Review Score of 9.9 (9.908)

The Review Score of 9.9 (maximum of 10) for Wendleberrie House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Wendleberrie House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.908 for Wendleberrie House is calculated as follows: ( (119 Excellents x 5) + (12 Goods x 4) ) ÷ 131 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wendleberrie House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 11 Reviews ÷ 3 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wendleberrie House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wendleberrie House

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Wendleberrie is a very caring establishment; a home from home. Staff are always welcoming and will go the extra mile. I would have no hesitation in recommending Wendleberrie care home.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron Featherstone, Manager at Wendleberrie House responded to this review on 15 Nov 2017:

Thanks, Ann, that's very kind of you.

Wendleberrie House was fantastic with providing respite for my Mum who suffers from Alzheimer's. The Manager was brilliant understanding Mum's care needs and we were confident as a family that Mum would be cared for and kept safe whilst at Wendleberrie House. Mum was treated with kindness, humility and involved in activities.

Wendleberrie House is a lovely home and you could say it is 'home from home' as it is a well-maintained home that is superb inside in terms of cleanliness and supportive friendly professional staff members. The respite room is comfortable and homely.

The Manager is approachable and delivered Mum's care to a high standard in conjunction with his staff. The atmosphere of the home is relaxed and has the feel of an extended family.

Thank you to everyone at Wendleberrie House for making Mum's respite stay possible and also for the excellent standard of care and kindness. Much appreciated as we had visited 32 residential/nursing care homes in Northamptonshire.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Manager at Wendleberrie House responded to this review on 14 Nov 2017:

Thanks Marcia for your kind words.

My auntie has Dementia and the small number of residents helps to promote a family, caring environment.
The premises, whilst not modern, also help to promote a family home rather than a corporate care facility.
The food always looks and smells appetising. I visit frequently and at different times of the day, always unannounced and I have always been welcomed and offered refreshments.
I've never had any cause for concern for either my auntie or other residents.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Kieron, Registered Manager at Wendleberrie House responded to this review on 30 Mar 2017:

Thanks Sue

Dad was very happy and full of praise after his respite weekend.
We have booked lots of date for 2017 and plan to book many more dates in 2018.
Dad told everyone that he will be coming back. All the staff took the time to get to know dad and all the residents said bye.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 23 Mar 2017:

Thanks, Debbie, glad he enjoyed his stay, see you soon.

As soon as you drive in through the gates with its pretty flower beds, it's welcoming.
Friendly staff answer the door and a cup of tea is always offered.
All staff are aware of exactly where each resident is and how they are feeling.
All staff members wear a uniform so are easily recognised.
Also impressive was how clean the home smells, each client is well dressed, hair done and personal jewellery put on.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 13 Mar 2017:

Thanks Jackie

My sister desperately needed help, care and support when she moved to Wendleberrie House. The excellent help, care and support she has received has turned her life around. She now feels very safe and staff are always quick to respond to her anxieties. As a visitor, I find Wendleberrie a relaxed and comfortable home to visit and feel very lucky that my sister has found such a lovely place to live and I am happy and confident with the care she receives here. She staff know her very well and are very accessible to me if I have questions regarding her welfare.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 08 Mar 2017:

Thanks William

My father transferred to Wendleberrie House when the care home he was living in closed at very short notice. I was extremely concerned that this unplanned move would have an adverse effect on Dad's well-being. My worries were unfounded as the wonderful staff at Wendleberrie took time to settle him in one of their lovely new rooms. The atmosphere in the home is always calm and the residents determine for themselves whether they stay in the cheery bright lounge or retire to their own rooms. My husband and I visit at least twice a week and always receive a warm and friendly welcome. Dad is clearly content and well cared for and his move has been an unexpectedly positive experience.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 08 Mar 2017:

Thank you Barbara

My Mother was moved to this home from a very badly run home. What a difference, she was cared for excellently, staff were very good and treated her with real respect and dignity. Would highly recommend a lovely family run home.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 07 Mar 2017:

Thanks Pam

Wendleberrie is the opposite of the large chain care providers. It has a small, quiet, family home atmosphere and I have always found the staff, manager and owner readily available, approachable and very accommodating. Visiting is unrestricted and I have always been made to feel welcome.

The people living at Wendleberrie are well known, treated with respect and from my experience and observation are given genuinely personalised care. People are able to get up at a time of their choosing and are free to choose whether to spend time in their own room or in communal areas. There is a low turnover of staff and all have prior experience of caring. Extra special attention is given when people are unwell.

Wendleberrie has an air of calm order, it is well maintained and extremely clean. Laundry is done on site; clothes are well looked after. Meals are cooked fresh on site and choice and quality is very good.

I have no hesitation in recommending Wendleberrie House; it is a hidden gem.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 07 Mar 2017:

Thank you Susan

Recently extended to create a contemporary, safe and comfortable place to live, this home has very high standards in every area.
Service users are able to retain choice about timing e.g getting up, going to bed and are given a choice in all other areas, based on preference and personal needs. All the staff are well supervised, trained and professional but added to this is an organic thoughtfulness and kindness. It has been a lifeline to my sister who is a chronic sufferer of disruptive mental illness. The care has been exemplary and she has had wonderful support.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron, Registered Manager at Wendleberrie House responded to this review on 01 Feb 2017:

Thanks Mandy it means a lot.

A fab home, so homely, staff are kind and extremely caring. Nothing was too much, always felt welcomed and they looked after my dear nan very well. My nan has passed away now but happy to know that she was looked after in her final few months there.
Thanks guys, keep up the good work.

How likely would you be to recommend Wendleberrie House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kieron Featherstone, Registered Manager at Wendleberrie House responded to this review on 01 Feb 2017:

Thanks Hannah for your kind words, we will.

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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