The Herons, Nottingham, Nottinghamshire
The Herons, Nottingham, Nottinghamshire
The Herons, Nottingham, Nottinghamshire

The Herons, in Nottingham, is fully-equipped and furnished for the practice of residential care, supporting sound practices within a satisfying living environment.

A range of communal areas and modern care equipment make for a versatile outlook, with personal interests and an active lifestyle encouraged as a core part of the service.

All carers are highly qualified and follow regulatory requirements.

Group: MHA (Methodist Homes)

Person in charge: Jennifer Martindale (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 39

Rooms with ensuite WC: 39

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Herons: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 The Herons has a Review Score of 8.4 (8.444)

The Review Score of 8.4 (maximum of 10) for The Herons is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Herons in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for The Herons is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.506 Points relating to the number of positive Reviews for The Herons is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Herons?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Herons

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

My mother stayed at The Herons for the last twenty months of her life. She was very happy and so appreciative of all the love, care, kindness and friendliness of the staff. They made her feel very much at home. She had a lovely room with an en-suite bathroom. The lounge and dining room are very pleasant. As my mother grew increasingly frail, the staff attended very well to her growing needs. There was a very good liaison with the local Doctor's surgery and the community nurse. The chaplain visited regularly and even made a visit to the hospital when my mother was very ill. My mother enjoyed the activities. These helped her keep active and socialise with others. The staff made a very big effort in the summer to put on a "Day At the Seaside" creating a fun and happy atmosphere. Similarly, in the Christmas season, there were some very enjoyable celebratory moments. The garden is very pleasant with a little summer-house and my mother loved going around the garden in her wheel-chair.

How likely would you be to recommend The Herons? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jennifer Martindale, Home Manager at The Herons responded to this review on 13 Nov 2017:

Thank you very much for your wonderful comments about The Herons staff. I have passed on your comments to all the staff. We would all like to say it was a pleasure to help your Mum whilst in our care over the last twenty months. The team at The Herons takes great pride in the standard of care and support we give to our residents.

Staff/carers patient, kind, helpful, encouraging and always find time to talk/listen. Mum visited friends before she became a resident. Residents have their own things, eg furniture to make it feel like home. Rooms kept clean and air throughout the Home smells clean and fresh. If they don't want the meal of the day they will be found an alternative that they would like. Any queries are answered in the office if they don't know they get back to you. Regular activities each week (exercises, entertainment, sing-a-longs, quizzes and more). Residents get monthly Newsletter with times and dates and newsy information. Regular meetings for anyone who do/don't like something and they do their best to put it right. Can't believe Herons only got "Good" rating. I know lot of older people who live locally that Herons will be their first choice if/when they need a Home.

How likely would you be to recommend The Herons? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jenny Martindale, Home Manager at The Herons responded to this review on 01 Feb 2017:

Thank you very much for your lovely comments about The Herons. It is always lovely to hear positive comments from family and friends of residents which always makes the staff feel appreciated for the excellent work that they do.

Our family cannot praise and thank you enough for the care shown to my 98-year-old father in his final days.
Throughout his stay there approximately 10 months, he was very well looked after in a spotlessly clean and comfortable surroundings. During his final days, he was treated with dignity and loving care until he slipped peacefully away. We couldn't have asked for anything more.

How likely would you be to recommend The Herons? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

MHA has a great strength in it's staff. They are friendly, attentive and competent and make efforts to provide a comfortable and supportive environment.There is clearly a great deal of pressure on them as the home is essentially understaffed. Nonetheless they maintain a positive attitude and treat residents with care and consideration. As a purpose-built facility, it provides a good standard of accommodation and communal areas. Overall I am very satisfied and believe my mother has a good quality of life.

How likely would you be to recommend The Herons? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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