The Herons

Calverton Close, Toton, Nottingham NG9 6GY
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9.8 51 Reviews
  • The Herons, Nottingham
The Herons provides residential, dementia and short-stay care for up to 39 residents in a peaceful cul-de-sac setting in Toton, near Nottingham. Originally opened by the Duke of Gloucester and now part of the MHA family, the home is known for its friendly community feel, close links with local neighbours and its calm, homely atmosphere.

Bedrooms are en-suite and can be personalised to help residents feel settled and at ease. The garden is a cherished part of life at The Herons, with raised planters, accessible paths, and a sunny patio just outside the dining room—perfect for a morning cuppa or summer gathering.

Dining is homely, with daily baked treats, hearty fish dishes, and comfort food that reflects each resident’s tastes. Residents influence the menus through regular feedback sessions, and treats from local favourite George’s Fish & Chips are a regular highlight.

Life at The Herons includes everything from pamper days and music performances to baking, gentle movement sessions and Love to Move. Trips to nature reserves, community fayres, and a strong relationship with MHA Communities West Notts bring energy, connection, and joy.

At The Herons, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at The Herons are here to help.
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Care Provided by The Herons

Primary Care Categories

  • Older Person Care
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1141 – £1352

These prices are only a guideline, please contact The Herons to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Loren Rosebery (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)

The Herons Reviews (51)

9.8

The Herons has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years.
Over all time The Herons has 51 reviews.

Overall Experience
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Reviewer Connection to The Herons
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Total of 51, showing 1-20
Review from Annette R (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum always looks clean and cared for and is always dressed well.
The staff are very caring and on the whole very kind and usually go out of their way to answer any concerns, questions and queries that we may have.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you for sharing your kind feedback. I'm pleased to hear that your Mum is always well cared for and that you feel supported by our team to have any questions or concerns addressed. Your positive…read more
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Review from Shirley D (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The herons is a brilliant care home, staff very friendly and welcoming. They keep us updated on how our dad is doing and any changes that have happened. The herons is always very clean and tidy. The meals at the herons are excellent and they always have a choice of what they want. Plenty of daily
activities to do, they have a long garden at the back where residents can enjoy a stroll or sit down in various seating areas.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for your lovely feedback. We're delighted to hear that you feel your Dad is well cared for and that you feel supported and kept informed. It means a lot for you to highlight the…read more
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Review from John G (Son of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the Herons for a few years and I can't praise it highly enough. It is well managed, safe and clean and the staff are kind, friendly and competent. The manager and senior staff members communicate promptly with me when necessary and relatives are encourage to join meetings
to contribute opinions and suggestions.
There is an amazing programme of activities morning and afternoon seven days a week (and no two weeks are the same!) She plays games, does fitness sessions, enjoys creative activities and there are regular visits from, for example, local primary schoolchildren, musicians and a range of animals and their humans (even including owls, reptiles and furry ones) In addition, regular trips out are arranged for residents.
Overall, I know that we made the right choice for my mother
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for your kind words and sharing your positive experience of The Herons. We are so happy to hear how happy your Mum is and how much she enjoys the activities on offer. We also really…read more
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Review from J B (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few months ago my mother moved into The Herons care home in Toton. Since she has resided there her life has been filled with such excitement, her eyes have a beautiful twinkle again.
Every day she participates in the many activities the home provides, on many occasions visitors will drop in to give
very interesting speeches, never a dull moment from one day to the next.
My mother thoroughly enjoys the meals and says they are of an exceptional standard.
All the staff are so genuinely loving & caring, they truly go above & beyond to ensure everyone is cared for & happy.
The home is a spotlessly clean environment.
I feel so blessed that my mother was accepted as a resident in this absolutely wonderful home,
I myself live on the other side of the world & have no worries whatsoever knowing she is so happy.
Thanks to all the staff, who do such a wonderful job.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your kind words. We feel blessed to have Mum join our family, and it means the world that both you and Mum are so happy with the care and the home. Mum…read more
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Review from Heather K (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only give positive feedback .... the staff at Herons are empathic and caring, going above and beyond their role to give a bespoke care. I am always kept informed of any concerns or changes for my loved one.
When I speak to the Team I am reassured, there is no sense of shame or judgement at Herons,
a love based approach is their foundation.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your kind words. I'm so pleased that you can feel our genuine love for what we do here. Our staff work so hard to provide a safe and caring environment…read more
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Review from G S (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the Herons in February this year and was made very welcome from the first day.All the staff are friendly, polite and nothing is too much trouble. Any queries I have are answered efficiently, if my mother needs additional care - (doctor)the staff include her for the next doctors visit,
or if urgent get the doctor out. The manager, runs this care home with the utmost respect for the residents, and their needs are put first. The environment is relaxed, comfortable and clean at all times.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your kind words. I'm so pleased to hear that Mum felt welcome from the day she joined us. It means the world that you can see that we put our resident's…read more
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Review from J T (Next of Kin) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is very happy living at the Heron's. She feels safe and secure, knowing someone is at hand should she need them, which she wouldn't have had in her own home. She found the initial move very difficult, but knows she made the right decision.
She gets on well with the staff and finds them helpful
and caring. Some go over and beyond to make her more comfortable, whilst others sit and chat and make her laugh.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your kind words. Mum is such a special lady and has an incredible relationship with the team. It's lovely to hear that our staff go above and beyond and…read more
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Review from Gail H (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother-in-law joined the residents of The Herons in March 2025. Prior to this she was been living alone and self caring, having been a widow for 27 years.
Since becoming a resident she has gone through a number of emotional states from feeling comfortable and safe to being angry and agressive in
manner.
The most recent issue blew up over a misunderstanding about a basic houskeeping issue.
Each event has been handled by the team with patience and tact. Giving time to listen to her and thereby defusing the situation gently.
Her son and I have been kept informed and we have been able to contribute information that will add to the teams knowledge and understanding of her reactions.
We are more than happy with the level of care she is receiving and would not hesitate to recommend The Herons.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your feedback. We're so pleased to be able to support you and your loved one. Our staff work hard and it means the world that you wouldn't hesitate to…read more
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Review from J D (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative moved to the Herons in spring 2025 with much reluctance. However, she loves it as she has company, and is no longer in mental decline. She is moving about more and has had no hospital admissions since moving here.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your feedback. It's wonderful for us to see Mum flourishing and making so many friends. She has a great relationship with the staff team and we're so…read more
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Review from G B (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Herons is a really lovely place for mum to be. The staff are all very attentive and mum is quite happy with her daily routines. If ever we have a question or query, the staff always try to sort it out as soon as possible.
Reply from lor, Home Manager at The Herons
Thank you so much for taking the time to share your feedback. It's great to hear that you find the staff responsive and attentive. The Herons really is a second family to our team, and it means the…read more
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Review from Alison C (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at The Herons for just over 3 years. The care and support she has received from the whole team has been amazing. Mum recently passed away and the support they provided to me was outstanding. One of the team was with mum so that she was not alone when she passed away. I can
not recommend them highly enough.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to share your wonderful feedback. Your lovely words mean so much to our team. Mum was incredibly special, and we feel honoured to have had the pleasure to care…read more
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Review from Susan L (Niece of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident in the Herons for the past two and a half years, she always looks clean and well cared for when i visit. She seems to get along with most of the carers and never complains. She enjoys her dinners apart from the fish pie lol, indeed she always says that the food is very good.
Her general health has improved and she seems well , if there is an issue its been dealt with by a visit from the doctor. The room she is in is clean and tidy and has some of her possesions with her. All in all we as a family are happy with the care she receives, and hope it remains so. The staff are friendly and most are easy and helpful .
Reply from Loren Rosebery, Home Manager at The Herons
Thank you for your positive comments and taking the time to give feedback. We're so pleased to hear that you are happy with the care we provide, and we'll continue to provide the very best care. It…read more
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Review from Eleanor M (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and support that our Mum receives. She has been a resident for three and a half years. She enjoys the activities, particularly the crafts. The home provides her with plenty of people to talk to and she's happier living at The Herons than living on her own at home.
The home provides a safe environment for her to live in. The medical care is good and she has always been seen by the doctor if she has needed to. The home provides the residents with a weekly hairdresser and other services are provided where necessary. We have peace of mind, knowing she is so well looked after by all of the team.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for your kind words, we really appreciate your lovely feedback. Hearing that Mum is happier here than in her own home and the care our team provide has made a difference means the…read more
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Review from S G (Niece of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty is cared for in the Herons
She is happy with the care given
All of her needs are met
The home is always clean
And as a family member I am well
Informed as to any changes in care
The staff are friendly and supportive
Always act in a professional manner
I would recommend the Herons
to anyone
Looking to place their relative in care
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to complete such a lovely review, it really means a lot to the entire team. We're so pleased that you're happy with the care our staff deliver and appreciate our…read more
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Review from Jane H (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a long term resident in June 2024 following very serious illness which left her unable to return home to my dad as she had significant mobility issues. The staff have cared for my mum with kindness and encouraged her to do as much as possible for herself. It's very much a family environment
with many staff having worked there for a long time. Visitors can make use of a number of very homely spaces, including a kitchen/conservatory and a reading room. The home is spotlessly clean and residents laundry is always returned having been laundered with great care. There's an extensive activities calendar which caters for a wide range of interests. There's food is usually good, with the option to ask for more if you have a larger appetite.
My mum thrived in the Herons and by some miracle has now returned home to my dad. The Herons care and support from everyone made that happen.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for your kind words. Your Mum really is exceptional with everything she has achieved. Although we're so pleased she's been able to go home, it's very bittersweet as we will genuinely…read more
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Review from Kathryn S (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to The Herons in July 2024. She did not want to go, it took a while for her to settle. She began taking part in activities and her smile returned. In Jan 2025 she became poorly and we knew it was the end of her life. She remained at The Herons and was cared for with great dignity and respect.
We as family members were treated with such care. I cannot thank everyone enough. Excellent and highly recommended.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for your kind words. It was truly a privilege to care for your Mum during her time with us and to see her over time embracing the later stage of her life at The Herons. Our thoughts…read more
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Review from Patricia D (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were always helpful and friendly, and nothing was too much trouble. Mum was always treated with respect. She always looked well cared for. When she was ill she was always treated with dignity, as were her family. The home always had a nice atmosphere and staff and residents were always happy.
Would recommend the home.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you so much for taking the time to leave a review and your kind words. Mum was a big part of our Heron's family, as were you and are both missed by us all. We really appreciate your positive…read more
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Review from M D (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to The Herons Care Home some 6 months ago with unspecified dementia. She was a very active woman but unfortunately the dementia was aggressive and she passed away peacefully in December. During the time being cared for The Herons staff were amazing when looking after my mum but also
helping our family through this terrible experience. The care home is clean, friendly and very functional. We cannot praise everyone enough for the care, information and how much love and attention they gave to my mum. Thank you everyone.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you for your lovely review, your Mum was a very special lady who will be sadly missed by us all. We are so grateful that you chose The Herons, it was our pleasure to care for your Mum and…read more
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Review from P P (Son of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility. Staff are all outstanding in carrying out their duties.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you for your lovely review. I'm so please you see what an incredible team we have at The Herons; your feedback is so important to us. Thank you to you, and your family for all your support.
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Review from V D (Son of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at The Herons since February. I can't say enough good things about this place. The Herons has everything you could hope for, for a modern care home, yet retains a homely feel. Spotlessly clean and amazingly friendly and helpful staff. My dad is so well looked after here, it's been a
massive weight lifted off me. They work so hard here, but still make time for a chat. Keep up the great work, and thanks for looking after Dad.
Reply from Loren Rosebery, Home Manager at The Herons
Thank you for this heart-warming review, our relaxed and homely feel is something we pride ourselves on at The Herons. Your Dad is such a lovely gentleman and he is an extremely popular resident here…read more
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for The Herons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for The Herons is calculated as follows: ( (189 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 233 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Herons is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Loren

Loren Rosebery

Job Title: Home Manager Joined: 2018

Loren Rosebery is the Home Manager at MHA The Herons and has been part of the MHA family since 2018. After five years as Deputy Manager at Moorland House, Loren took on the role of Home Manager and, in 2024, brought her experience and passion for care to The Herons.


With a career in care spanning over 15 years, Loren began as a domiciliary care assistant before progressing through roles in assisted living, home care management, and staff training. Although she spent time delivering qualifications in Health and Social Care, she soon realised her heart remained in hands-on residential care. She completed her Level 5 Diploma in Health and Social Care Management in 2017 and plans to further her development with a Level 7 qualification.


Loren is passionate about creating a home where residents are supported to live later life well through high-quality, person-centred care delivered with dignity, respect, and warmth. For Loren, managing a home is about more than overseeing care—it’s about nurturing an environment where people feel safe, valued, and truly part of a family.


At The Herons, Loren leads a dedicated team that builds genuine relationships with residents and their loved ones. Together, they foster a homely, welcoming atmosphere where every individual is known for who they are—not just for their care needs, but for what matters most to them.

Frequently Asked Questions about The Herons

What types of Care is The Herons registered for?

Older Person Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Herons have?

There are 39 Single Rooms.

What are the Facilities & Services at The Herons?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Herons to the centre of Nottingham?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Herons to verify any information. View our terms and conditions. The Herons has an Enhanced Service - more info.