The Herons, in Nottingham, is fully-equipped and furnished for the practice of residential care, supporting sound practices within a satisfying living environment.
A range of communal areas and modern care equipment make for a versatile outlook, with personal interests and an active lifestyle encouraged as a core part of the service.
All carers are highly qualified and follow regulatory requirements.
Group: MHA (Methodist Homes)
Person in charge: Jennifer Martindale (Home Manager)
Local Authority / Social Services: Nottinghamshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Old Age • Younger Adults
Admission Information: Ages 55+.
Single Rooms: 39
Rooms with ensuite WC: 39
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Herons: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Herons has a Review Score of 8.4 (8.423)
The Review Score of 8.4 (maximum of 10) for The Herons is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Herons in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for The Herons is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.506 Points relating to the number of positive Reviews for The Herons is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Christine L (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Staff/carers patient, kind, helpful, encouraging and always find time to talk/listen. Mum visited friends before she became a resident. Residents have their own things, eg furniture to make it feel like home. Rooms kept clean and air throughout the Home smells clean and fresh. If they don't want the meal of the day they will be found an alternative that they would like. Any queries are answered in the office if they don't know they get back to you. Regular activities each week (exercises, entertainment, sing-a-longs, quizzes and more). Residents get monthly Newsletter with times and dates and newsy information. Regular meetings for anyone who do/don't like something and they do their best to put it right. Can't believe Herons only got "Good" rating. I know lot of older people who live locally that Herons will be their first choice if/when they need a Home.
How likely would you be to recommend The Herons? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jenny Martindale, Home Manager at The Herons responded to this review on 01 Feb 2017:
Thank you very much for your lovely comments about The Herons. It is always lovely to hear positive comments from family and friends of residents which always makes the staff feel appreciated for the excellent work that they do.
Review submitted from a Postal Card by David T (Son of Resident) on Thursday 6 October 2016. Relates to September 2016.
Our family cannot praise and thank you enough for the care shown to my 98-year-old father in his final days.
Throughout his stay there approximately 10 months, he was very well looked after in a spotlessly clean and comfortable surroundings. During his final days, he was treated with dignity and loving care until he slipped peacefully away. We couldn't have asked for anything more.
How likely would you be to recommend The Herons? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by John W (Son of Resident) on Monday 6 June 2016. Relates to May 2016.
MHA has a great strength in it's staff. They are friendly, attentive and competent and make efforts to provide a comfortable and supportive environment.There is clearly a great deal of pressure on them as the home is essentially understaffed. Nonetheless they maintain a positive attitude and treat residents with care and consideration. As a purpose-built facility, it provides a good standard of accommodation and communal areas. Overall I am very satisfied and believe my mother has a good quality of life.
How likely would you be to recommend The Herons? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
