






The Herons provides residential, dementia and short-stay care for up to 39 residents in a peaceful cul-de-sac setting in Toton, near Nottingham. Originally opened by the Duke of Gloucester and now part of the MHA family, the home is known for its friendly community feel, close links with local neighbours and its calm, homely atmosphere.
Bedrooms are en-suite and can be personalised to help residents feel settled and at ease. The...
Care Provided by The Herons
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Herons for full pricing details and T&Cs.
Contact The Herons to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Loren Rosebery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (39)
The Herons Reviews (52)
The Herons has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years.
Over all time The Herons has 52 reviews.
My mother revives excellent care and all her needs are met. The staff are in regular touch with me and keep me informed of my mother's situation. She's happy there and is able to have her voice heard. There are regular meetings for relatives and the residents enjoy a wide range of activities.
Thank you for taking the time to write a review and for your positive feedback. It's a pleasure having both yourself and your mother as part of our Heron's family. We focus a lot on how we can enable all residents to feel heard, so having your feedback on this specifically means so much to us.
My cousin was looked after with kindness and sensitivity at The Herons for almost 10 years. At the outset we were assured that she could be cared for until the very end of her life and that promise was fulfilled. I cannot rate the team highly enough. Many of them were with us throughout the 10 years. I think that says a lot about the ethos of The Herons- it is a caring and homely environment where everyone is valued. I will be forever grateful to them all for looking after my cousin with kindness and respect.
Thank you so much for your kind words , which we will share with the team. Your cousin was a huge part of The Heron's family and is missed by us all.
The staff are very caring and on the whole very kind and usually go out of their way to answer any concerns, questions and queries that we may have.
Thank you for sharing your kind feedback. I'm pleased to hear that your Mum is always well cared for and that you feel supported by our team to have any questions or concerns addressed. Your positive comments mean a lot to the whole team.
The herons is a brilliant care home, staff very friendly and welcoming. They keep us updated on how our dad is doing and any changes that have happened. The herons is always very clean and tidy. The meals at the herons are excellent and they always have a choice of what they want. Plenty of daily activities to do, they have a long garden at the back where residents can enjoy a stroll or sit down in various seating areas.
Thank you so much for your lovely feedback. We're delighted to hear that you feel your Dad is well cared for and that you feel supported and kept informed. It means a lot for you to highlight the meals, activities, and garden space, which play a huge part of making life at The Herons enjoyable. Your feedback means a great deal to the whole team so thank you again.
Every day she participates in the many activities the home provides, on many occasions visitors will drop in to give very interesting speeches, never a dull moment from one day to the next.
My mother thoroughly enjoys the meals and says they are of an exceptional standard.
All the staff are so genuinely loving & caring, they truly go above & beyond to ensure everyone is cared for & happy.
The home is a spotlessly clean environment.
I feel so blessed that my mother was accepted as a resident in this absolutely wonderful home,
I myself live on the other side of the world & have no worries whatsoever knowing she is so happy.
Thanks to all the staff, who do such a wonderful job.
Thank you so much for taking the time to share your kind words. We feel blessed to have Mum join our family, and it means the world that both you and Mum are so happy with the care and the home. Mum is absolutely thriving here and it's a pleasure to see.
When I speak to the Team I am reassured, there is no sense of shame or judgement at Herons, a love based approach is their foundation.
Thank you so much for taking the time to share your kind words. I'm so pleased that you can feel our genuine love for what we do here. Our staff work so hard to provide a safe and caring environment and it means a great deal to know their efforts are appreciated.
My mother came to the Herons in February this year and was made very welcome from the first day.All the staff are friendly, polite and nothing is too much trouble. Any queries I have are answered efficiently, if my mother needs additional care - (doctor)the staff include her for the next doctors visit, or if urgent get the doctor out. The manager, runs this care home with the utmost respect for the residents, and their needs are put first. The environment is relaxed, comfortable and clean at all times.
Thank you so much for taking the time to share your kind words. I'm so pleased to hear that Mum felt welcome from the day she joined us. It means the world that you can see that we put our resident's needs at the heart of everything we do.
She gets on well with the staff and finds them helpful and caring. Some go over and beyond to make her more comfortable, whilst others sit and chat and make her laugh.
Thank you so much for taking the time to share your kind words. Mum is such a special lady and has an incredible relationship with the team. It's lovely to hear that our staff go above and beyond and that their efforts are appreciated.
Since becoming a resident she has gone through a number of emotional states from feeling comfortable and safe to being angry and agressive in manner.
The most recent issue blew up over a misunderstanding about a basic houskeeping issue.
Each event has been handled by the team with patience and tact. Giving time to listen to her and thereby defusing the situation gently.
Her son and I have been kept informed and we have been able to contribute information that will add to the teams knowledge and understanding of her reactions.
We are more than happy with the level of care she is receiving and would not hesitate to recommend The Herons.
Thank you so much for taking the time to share your feedback. We're so pleased to be able to support you and your loved one. Our staff work hard and it means the world that you wouldn't hesitate to recommend us to others.
My relative moved to the Herons in spring 2025 with much reluctance. However, she loves it as she has company, and is no longer in mental decline. She is moving about more and has had no hospital admissions since moving here.
Thank you so much for taking the time to share your feedback. It's wonderful for us to see Mum flourishing and making so many friends. She has a great relationship with the staff team and we're so pleased that her health has remained stable since her admission.
The Herons is a really lovely place for mum to be. The staff are all very attentive and mum is quite happy with her daily routines. If ever we have a question or query, the staff always try to sort it out as soon as possible.
Thank you so much for taking the time to share your feedback. It's great to hear that you find the staff responsive and attentive. The Herons really is a second family to our team, and it means the world that you feel it's a lovely place to be.
My mum has been a resident at The Herons for just over 3 years. The care and support she has received from the whole team has been amazing. Mum recently passed away and the support they provided to me was outstanding. One of the team was with mum so that she was not alone when she passed away. I can not recommend them highly enough.
Thank you so much for taking the time to share your wonderful feedback. Your lovely words mean so much to our team. Mum was incredibly special, and we feel honoured to have had the pleasure to care for her over the past three years. Being with Mum in her final moments was so important to us; she was family.
My aunt has been a resident in the Herons for the past two and a half years, she always looks clean and well cared for when i visit. She seems to get along with most of the carers and never complains. She enjoys her dinners apart from the fish pie lol, indeed she always says that the food is very good. Her general health has improved and she seems well , if there is an issue its been dealt with by a visit from the doctor. The room she is in is clean and tidy and has some of her possesions with her. All in all we as a family are happy with the care she receives, and hope it remains so. The staff are friendly and most are easy and helpful .
Thank you for your positive comments and taking the time to give feedback. We're so pleased to hear that you are happy with the care we provide, and we'll continue to provide the very best care. It means so much to hear our staff's efforts recognised.
We are very pleased with the care and support that our Mum receives. She has been a resident for three and a half years. She enjoys the activities, particularly the crafts. The home provides her with plenty of people to talk to and she's happier living at The Herons than living on her own at home. The home provides a safe environment for her to live in. The medical care is good and she has always been seen by the doctor if she has needed to. The home provides the residents with a weekly hairdresser and other services are provided where necessary. We have peace of mind, knowing she is so well looked after by all of the team.
Thank you so much for your kind words, we really appreciate your lovely feedback. Hearing that Mum is happier here than in her own home and the care our team provide has made a difference means the absolute world to us. All of our residents' wellbeing is at the heart of what we do.
She is happy with the care given
All of her needs are met
The home is always clean
And as a family member I am well
Informed as to any changes in care
The staff are friendly and supportive
Always act in a professional manner
I would recommend the Herons to anyone
Looking to place their relative in care
Thank you so much for taking the time to complete such a lovely review, it really means a lot to the entire team. We're so pleased that you're happy with the care our staff deliver and appreciate our brilliant domestic team. Your Aunty is such a wonderful lady and is a joy to care for.
My mum thrived in the Herons and by some miracle has now returned home to my dad. The Herons care and support from everyone made that happen.
Thank you so much for your kind words. Your Mum really is exceptional with everything she has achieved. Although we're so pleased she's been able to go home, it's very bittersweet as we will genuinely miss not just Mum, but Dad and yourself too. We wish you all the very best and please know that we're here if ever you need any support in the future.
My mum went to The Herons in July 2024. She did not want to go, it took a while for her to settle. She began taking part in activities and her smile returned. In Jan 2025 she became poorly and we knew it was the end of her life. She remained at The Herons and was cared for with great dignity and respect. We as family members were treated with such care. I cannot thank everyone enough. Excellent and highly recommended.
Thank you so much for your kind words. It was truly a privilege to care for your Mum during her time with us and to see her over time embracing the later stage of her life at The Herons. Our thoughts remain with you and your family. If there's anything you ever need or anything we can assist with in the future, please don't hesitate to reach out.
The staff were always helpful and friendly, and nothing was too much trouble. Mum was always treated with respect. She always looked well cared for. When she was ill she was always treated with dignity, as were her family. The home always had a nice atmosphere and staff and residents were always happy. Would recommend the home.
Thank you so much for taking the time to leave a review and your kind words. Mum was a big part of our Heron's family, as were you and are both missed by us all. We really appreciate your positive comments and will feed this back to the team. Sending love to you and all your family.
My mum was admitted to The Herons Care Home some 6 months ago with unspecified dementia. She was a very active woman but unfortunately the dementia was aggressive and she passed away peacefully in December. During the time being cared for The Herons staff were amazing when looking after my mum but also helping our family through this terrible experience. The care home is clean, friendly and very functional. We cannot praise everyone enough for the care, information and how much love and attention they gave to my mum. Thank you everyone.
Thank you for your lovely review, your Mum was a very special lady who will be sadly missed by us all. We are so grateful that you chose The Herons, it was our pleasure to care for your Mum and welcome you all to The Herons family. Your Mum will always be in our thoughts and prayers, sending love to you all.
Excellent facility. Staff are all outstanding in carrying out their duties.
Thank you for your lovely review. I'm so please you see what an incredible team we have at The Herons; your feedback is so important to us. Thank you to you, and your family for all your support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for The Herons.
Accreditations
There are no accreditations posted yet for The Herons.
Meet the Team (1)

Loren Rosebery is the Home Manager at MHA The Herons and has been part of the MHA family since 2018. After five years as Deputy Manager at Moorland House, Loren took on the role of Home Manager and, in 2024, brought her experience and passion for care to The Herons.
With a career in care spanning over 15 years, Loren began as a domiciliary care assistant before progressing through roles in assisted living, home care management, and staff training. Although she spent time delivering qualifications in Health and Social Care, she soon realised her heart remained in hands-on residential care. She completed her Level 5 Diploma in Health and Social Care Management in 2017 and plans to further her development with a Level 7 qualification.
Loren is passionate about creating a home where residents are supported to live later life well through high-quality, person-centred care delivered with dignity, respect, and warmth. For Loren, managing a home is about more than overseeing care—it’s about nurturing an environment where people feel safe, valued, and truly part of a family.
At The Herons, Loren leads a dedicated team that builds genuine relationships with residents and their loved ones. Together, they foster a homely, welcoming atmosphere where every individual is known for who they are—not just for their care needs, but for what matters most to them.
Frequently Asked Questions about The Herons
What types of Care is The Herons registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Herons have?
There are 39 Single Rooms.
What are the Facilities & Services at The Herons?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Herons to the centre of Nottingham?
5.2 mile(s) as the crow flies, distance by road may be significantly further.
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