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The Herons

Calverton Close, Toton, Nottingham, Nottinghamshire NG9 6GY
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The Herons, Nottingham
The Herons, Nottingham
The Herons, Nottingham

The Herons provides residential, dementia and short-stay care for up to 39 residents in a peaceful cul-de-sac setting in Toton, near Nottingham. Originally opened by the Duke of Gloucester and now part of the MHA family, the home is known for its friendly community feel, close links with local neighbours and its calm, homely atmosphere.

Bedrooms are en-suite and can be personalised to help residents feel settled and at ease. The...  

Care Provided by The Herons

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,208 - £1,432N/A
Residential Dementia Care£1,311 - £1,446N/A

Contact The Herons to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Loren Rosebery(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)

The Herons Reviews (52)

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9.8

The Herons has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years. Over all time The Herons has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from Chris L (Daughter of Resident) published on 6 August 2019 Submitted via Website
Overall Experience

I can't thank everyone at The Herons enough for the loving kindness they showed mum. When mum was dying the care they showed was amazing. Mum died with dignity and surrounded by love. Money can't buy that dedication. Thank you all and God bless you. She called The Herons her home.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review of The Herons. We are very fortunate to have a team of staff that always go out of their way to ensure that our wonderful residents enjoy life to the full and feel safe and secure doing so. I’m sure the team will join me in saying that it was a pleasure and an honour to look after your Mum.

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Review from Bridget H (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience

Great facilities, but more importantly, what fabulous staff - friendly, caring, considerate and thoughtful. Mum was happy and well cared for, treated as a friend and with courtesy and respect. We can't thank you enough.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely comments. We always take pride in providing the best care possible to our residents and we are very grateful when we receive a review such as this one which recognises the dedication by the staff at The Herons.

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Review from Chris C (Son of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
My mum was in The Herons for over ten years. In that time she was very well looked after - she had suffered a stroke so needed some help.
In all aspects of caring for her, The Herons did a really good job. Meal, wellbeing, social activities were all cared for.

Security is a concern, and whilst at The Herons, I always knew my Mum was in a safe and secure environment.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review of The Herons. It was a pleasure to look after your Mum who enjoyed joining in activities and also played the piano for our church services. It means a lot to the staff team at The Herons to read such a lovely review.

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Review from Jacqui S (Daughter-in-law of Resident) published on 25 September 2018 Submitted via Website
Overall Experience

This is the second time I have been involved with placing a family member at The Herons and both at fairly short notice. On this occasion, my mother-in-law was looking for urgent respite care and the home was able to assist almost immediately, even accepting her into the evening on a Friday. As we live in Canada we were enormously relieved to know that our relative is being looked after in a happy and caring environment while we are out of the country. The staff are so friendly and helpful at all levels, from the manager down and nothing is too much trouble. The food is very well received by my mother-in-law, which is always a good sign. There are many daily activities which are changed up to maintain variety. Laundry seems to be done and returned to the rightful owner every weekday (I know from other experience it can be a lottery as to whose clothes you might get). They also bring in regular assistance like a manicurist, chiropodist and hairdresser. I cannot speak too highly of them.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review. At The Herons, we are always happy to help whenever possible. We have a lovely team who all contribute to help our residents feel at home when they arrive and throughout their stay.

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Review from Penny S (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

My mother has been a resident in The Herons for nearly 7 years, she is very happy there and the staff are always cheerful and treat Mum with respect and dignity. I am always informed about any issues relating to Mum and I am made to feel welcome when I visit.

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Review from Betty G (Wife of Resident) published on 3 July 2018 Submitted via Postal Card
Overall Experience
My husband goes to The Herons while I have respite from my caring.
He always goes happily.
The staff are very kind and understand his needs.
He was recently there for a week for me to have respite and when he came home he was happy and told me all that he had been doing.
I then, this week, fell ill and had to go to hospital urgently.
I phoned the home who said they would do anything to help.
My husband went back, and they told me not to worry and it didn't matter how long he would need to stay.
They offered to fetch him and then when he came home they brought him back.

Wonderful care home and staff.

Reply from Jennifer Martindale, Home Manager at The Herons

I am really pleased that your husband has enjoyed his stay at The Herons and that we were able to be of assistance to you.

At The Herons we take pride in the care and support we give to residents regardless of their length of stay with us. To receive a review such as this gives us great pleasure. We support the residents to remain as independent as possible whilst assisting when needed.

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Review from Tony C (Relative of Resident) published on 7 December 2017 Submitted via Postal Card
Overall Experience

I have 2 aged aunts living in The Herons who have been there 9 and 3 years respectively.

Cleanliness: the home is well maintained and always kept to a very high standard, both in the individual rooms and in the restaurant and public rooms.

Food: Of a very high standard and variety.

Care: Excellent individual and collective care.

Communication: Now that there is a 'front of house' communication with the home is much better.

Staff: Always friendly and willing to help both residents and relatives alike.

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Review from John T (Son of Resident) published on 28 November 2017 Submitted via Postal Card
Overall Experience

My mother has been at The Herons for 6 years and in that time, she has been very well looked after. Over time, her faculties have decreased so her level of care has increased. The staff at the home treat her as a family member, joking with her and even when she runs out of things eg. sweets, buy them for her out of their own money. Whenever I visit, I am always made welcome. The communication with the home is very good.

In conclusion, I am very impressed with the facilities and staff and would not consider ever moving my mum to another care home.

Reply from Jennifer Martindale, Home Manager at The Herons

The staff team at The Herons always strives to produce a high standard of care and create a family atmosphere. We would like to thank you for your wonderful comments, I will share them with all the staff team at The Herons.

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Review from Elizabeth M (Daughter of Resident) published on 13 November 2017 Submitted via Website
Overall Experience

My mother stayed at The Herons for the last twenty months of her life. She was very happy and so appreciative of all the love, care, kindness and friendliness of the staff. They made her feel very much at home. She had a lovely room with an en-suite bathroom. The lounge and dining room are very pleasant. As my mother grew increasingly frail, the staff attended very well to her growing needs. There was a very good liaison with the local Doctor's surgery and the community nurse. The chaplain visited regularly and even made a visit to the hospital when my mother was very ill. My mother enjoyed the activities. These helped her keep active and socialise with others. The staff made a very big effort in the summer to put on a "Day At the Seaside" creating a fun and happy atmosphere. Similarly, in the Christmas season, there were some very enjoyable celebratory moments. The garden is very pleasant with a little summer-house and my mother loved going around the garden in her wheel-chair.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you very much for your wonderful comments about The Herons staff. I have passed on your comments to all the staff. We would all like to say it was a pleasure to help your Mum whilst in our care over the last twenty months. The team at The Herons takes great pride in the standard of care and support we give to our residents.

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Review from Christine L (Daughter of Resident) published on 1 February 2017 Submitted via Website
Overall Experience

Staff/carers patient, kind, helpful, encouraging and always find time to talk/listen. Mum visited friends before she became a resident. Residents have their own things, eg furniture to make it feel like home. Rooms kept clean and air throughout the Home smells clean and fresh. If they don't want the meal of the day they will be found an alternative that they would like. Any queries are answered in the office if they don't know they get back to you. Regular activities each week (exercises, entertainment, sing-a-longs, quizzes and more). Residents get monthly Newsletter with times and dates and newsy information. Regular meetings for anyone who do/don't like something and they do their best to put it right. Can't believe Herons only got "Good" rating. I know lot of older people who live locally that Herons will be their first choice if/when they need a Home.

Reply from Jenny Martindale, Home Manager at The Herons

Thank you very much for your lovely comments about The Herons. It is always lovely to hear positive comments from family and friends of residents which always makes the staff feel appreciated for the excellent work that they do.

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Review from David T (Son of Resident) published on 6 October 2016 Submitted via Postal Card
Overall Experience
Our family cannot praise and thank you enough for the care shown to my 98-year-old father in his final days.

Throughout his stay there approximately 10 months, he was very well looked after in a spotlessly clean and comfortable surroundings. During his final days, he was treated with dignity and loving care until he slipped peacefully away. We couldn't have asked for anything more.

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Review from John W (Son of Resident) published on 6 June 2016 Submitted via Postal Card
Overall Experience

MHA has a great strength in it's staff. They are friendly, attentive and competent and make efforts to provide a comfortable and supportive environment.There is clearly a great deal of pressure on them as the home is essentially understaffed. Nonetheless they maintain a positive attitude and treat residents with care and consideration. As a purpose-built facility, it provides a good standard of accommodation and communal areas. Overall I am very satisfied and believe my mother has a good quality of life.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for The Herons.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for The Herons.

Meet the Team (1)

Loren Rosebery
Loren RoseberyJob Title:Home ManagerJoined: 2018

Loren Rosebery is the Home Manager at MHA The Herons and has been part of the MHA family since 2018. After five years as Deputy Manager at Moorland House, Loren took on the role of Home Manager and, in 2024, brought her experience and passion for care to The Herons.

With a career in care spanning over 15 years, Loren began as a domiciliary care assistant before progressing through roles in assisted living, home care management, and staff training. Although she spent time delivering qualifications in Health and Social Care, she soon realised her heart remained in hands-on residential care. She completed her Level 5 Diploma in Health and Social Care Management in 2017 and plans to further her development with a Level 7 qualification.

Loren is passionate about creating a home where residents are supported to live later life well through high-quality, person-centred care delivered with dignity, respect, and warmth. For Loren, managing a home is about more than overseeing care—it’s about nurturing an environment where people feel safe, valued, and truly part of a family.

At The Herons, Loren leads a dedicated team that builds genuine relationships with residents and their loved ones. Together, they foster a homely, welcoming atmosphere where every individual is known for who they are—not just for their care needs, but for what matters most to them.

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