






The Herons provides residential, dementia and short-stay care for up to 39 residents in a peaceful cul-de-sac setting in Toton, near Nottingham. Originally opened by the Duke of Gloucester and now part of the MHA family, the home is known for its friendly community feel, close links with local neighbours and its calm, homely atmosphere.
Bedrooms are en-suite and can be personalised to help residents feel settled and at ease. The...
Care Provided by The Herons
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Herons for full pricing details and T&Cs.
Contact The Herons to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Loren Rosebery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (39)
The Herons Reviews (52)
The Herons has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years.
Over all time The Herons has 52 reviews.
I can't thank everyone at The Herons enough for the loving kindness they showed mum. When mum was dying the care they showed was amazing. Mum died with dignity and surrounded by love. Money can't buy that dedication. Thank you all and God bless you. She called The Herons her home.
Thank you for your lovely review of The Herons. We are very fortunate to have a team of staff that always go out of their way to ensure that our wonderful residents enjoy life to the full and feel safe and secure doing so. I’m sure the team will join me in saying that it was a pleasure and an honour to look after your Mum.
Great facilities, but more importantly, what fabulous staff - friendly, caring, considerate and thoughtful. Mum was happy and well cared for, treated as a friend and with courtesy and respect. We can't thank you enough.
Thank you for your lovely comments. We always take pride in providing the best care possible to our residents and we are very grateful when we receive a review such as this one which recognises the dedication by the staff at The Herons.
In all aspects of caring for her, The Herons did a really good job. Meal, wellbeing, social activities were all cared for.
Security is a concern, and whilst at The Herons, I always knew my Mum was in a safe and secure environment.
Thank you for your lovely review of The Herons. It was a pleasure to look after your Mum who enjoyed joining in activities and also played the piano for our church services. It means a lot to the staff team at The Herons to read such a lovely review.
This is the second time I have been involved with placing a family member at The Herons and both at fairly short notice. On this occasion, my mother-in-law was looking for urgent respite care and the home was able to assist almost immediately, even accepting her into the evening on a Friday. As we live in Canada we were enormously relieved to know that our relative is being looked after in a happy and caring environment while we are out of the country. The staff are so friendly and helpful at all levels, from the manager down and nothing is too much trouble. The food is very well received by my mother-in-law, which is always a good sign. There are many daily activities which are changed up to maintain variety. Laundry seems to be done and returned to the rightful owner every weekday (I know from other experience it can be a lottery as to whose clothes you might get). They also bring in regular assistance like a manicurist, chiropodist and hairdresser. I cannot speak too highly of them.
Thank you for your lovely review. At The Herons, we are always happy to help whenever possible. We have a lovely team who all contribute to help our residents feel at home when they arrive and throughout their stay.
My mother has been a resident in The Herons for nearly 7 years, she is very happy there and the staff are always cheerful and treat Mum with respect and dignity. I am always informed about any issues relating to Mum and I am made to feel welcome when I visit.
He always goes happily.
The staff are very kind and understand his needs.
He was recently there for a week for me to have respite and when he came home he was happy and told me all that he had been doing.
I then, this week, fell ill and had to go to hospital urgently.
I phoned the home who said they would do anything to help.
My husband went back, and they told me not to worry and it didn't matter how long he would need to stay.
They offered to fetch him and then when he came home they brought him back.
Wonderful care home and staff.
I am really pleased that your husband has enjoyed his stay at The Herons and that we were able to be of assistance to you.
At The Herons we take pride in the care and support we give to residents regardless of their length of stay with us. To receive a review such as this gives us great pleasure. We support the residents to remain as independent as possible whilst assisting when needed.
I have 2 aged aunts living in The Herons who have been there 9 and 3 years respectively.
Cleanliness: the home is well maintained and always kept to a very high standard, both in the individual rooms and in the restaurant and public rooms.
Food: Of a very high standard and variety.
Care: Excellent individual and collective care.
Communication: Now that there is a 'front of house' communication with the home is much better.
Staff: Always friendly and willing to help both residents and relatives alike.
My mother has been at The Herons for 6 years and in that time, she has been very well looked after. Over time, her faculties have decreased so her level of care has increased. The staff at the home treat her as a family member, joking with her and even when she runs out of things eg. sweets, buy them for her out of their own money. Whenever I visit, I am always made welcome. The communication with the home is very good.
In conclusion, I am very impressed with the facilities and staff and would not consider ever moving my mum to another care home.
The staff team at The Herons always strives to produce a high standard of care and create a family atmosphere. We would like to thank you for your wonderful comments, I will share them with all the staff team at The Herons.
My mother stayed at The Herons for the last twenty months of her life. She was very happy and so appreciative of all the love, care, kindness and friendliness of the staff. They made her feel very much at home. She had a lovely room with an en-suite bathroom. The lounge and dining room are very pleasant. As my mother grew increasingly frail, the staff attended very well to her growing needs. There was a very good liaison with the local Doctor's surgery and the community nurse. The chaplain visited regularly and even made a visit to the hospital when my mother was very ill. My mother enjoyed the activities. These helped her keep active and socialise with others. The staff made a very big effort in the summer to put on a "Day At the Seaside" creating a fun and happy atmosphere. Similarly, in the Christmas season, there were some very enjoyable celebratory moments. The garden is very pleasant with a little summer-house and my mother loved going around the garden in her wheel-chair.
Thank you very much for your wonderful comments about The Herons staff. I have passed on your comments to all the staff. We would all like to say it was a pleasure to help your Mum whilst in our care over the last twenty months. The team at The Herons takes great pride in the standard of care and support we give to our residents.
Staff/carers patient, kind, helpful, encouraging and always find time to talk/listen. Mum visited friends before she became a resident. Residents have their own things, eg furniture to make it feel like home. Rooms kept clean and air throughout the Home smells clean and fresh. If they don't want the meal of the day they will be found an alternative that they would like. Any queries are answered in the office if they don't know they get back to you. Regular activities each week (exercises, entertainment, sing-a-longs, quizzes and more). Residents get monthly Newsletter with times and dates and newsy information. Regular meetings for anyone who do/don't like something and they do their best to put it right. Can't believe Herons only got "Good" rating. I know lot of older people who live locally that Herons will be their first choice if/when they need a Home.
Thank you very much for your lovely comments about The Herons. It is always lovely to hear positive comments from family and friends of residents which always makes the staff feel appreciated for the excellent work that they do.
Throughout his stay there approximately 10 months, he was very well looked after in a spotlessly clean and comfortable surroundings. During his final days, he was treated with dignity and loving care until he slipped peacefully away. We couldn't have asked for anything more.
MHA has a great strength in it's staff. They are friendly, attentive and competent and make efforts to provide a comfortable and supportive environment.There is clearly a great deal of pressure on them as the home is essentially understaffed. Nonetheless they maintain a positive attitude and treat residents with care and consideration. As a purpose-built facility, it provides a good standard of accommodation and communal areas. Overall I am very satisfied and believe my mother has a good quality of life.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for The Herons.
Accreditations
There are no accreditations posted yet for The Herons.
Meet the Team (1)

Loren Rosebery is the Home Manager at MHA The Herons and has been part of the MHA family since 2018. After five years as Deputy Manager at Moorland House, Loren took on the role of Home Manager and, in 2024, brought her experience and passion for care to The Herons.
With a career in care spanning over 15 years, Loren began as a domiciliary care assistant before progressing through roles in assisted living, home care management, and staff training. Although she spent time delivering qualifications in Health and Social Care, she soon realised her heart remained in hands-on residential care. She completed her Level 5 Diploma in Health and Social Care Management in 2017 and plans to further her development with a Level 7 qualification.
Loren is passionate about creating a home where residents are supported to live later life well through high-quality, person-centred care delivered with dignity, respect, and warmth. For Loren, managing a home is about more than overseeing care—it’s about nurturing an environment where people feel safe, valued, and truly part of a family.
At The Herons, Loren leads a dedicated team that builds genuine relationships with residents and their loved ones. Together, they foster a homely, welcoming atmosphere where every individual is known for who they are—not just for their care needs, but for what matters most to them.
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