The Herons

Calverton Close, Toton, Nottingham NG9 6GY
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9.8 51 Reviews
  • The Herons, Nottingham
The Herons provides residential, dementia and short-stay care for up to 39 residents in a peaceful cul-de-sac setting in Toton, near Nottingham. Originally opened by the Duke of Gloucester and now part of the MHA family, the home is known for its friendly community feel, close links with local neighbours and its calm, homely atmosphere.

Bedrooms are en-suite and can be personalised to help residents feel settled and at ease. The garden is a cherished part of life at The Herons, with raised planters, accessible paths, and a sunny patio just outside the dining room—perfect for a morning cuppa or summer gathering.

Dining is homely, with daily baked treats, hearty fish dishes, and comfort food that reflects each resident’s tastes. Residents influence the menus through regular feedback sessions, and treats from local favourite George’s Fish & Chips are a regular highlight.

Life at The Herons includes everything from pamper days and music performances to baking, gentle movement sessions and Love to Move. Trips to nature reserves, community fayres, and a strong relationship with MHA Communities West Notts bring energy, connection, and joy.

At The Herons, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at The Herons are here to help.
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Care Provided by The Herons

Primary Care Categories

  • Older Person Care
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1141 – £1352

These prices are only a guideline, please contact The Herons to find out the exact price for your requirements.

Contact The Herons to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Herons to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Loren Rosebery (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)

The Herons Reviews (51)

9.8

The Herons has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years.
Over all time The Herons has 51 reviews.

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Reviewer Connection to The Herons
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Review from Jane S (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a positive and highly praising recommendation of The Herons, I felt confident that the home and its staff would meet my father's changing needs. How blessed and relieved I feel that he has now become a permanent resident. A weight has been lifted from my shoulders knowing that he is safe,
happy, and well. When I visit I am pleased to see that my dad has company, is brighter, and stimulated by the varied planned activities. After living at the home for 2 months he is more settled than I had anticipated, always clean, smartly dressed, and certainly very well fed. Thank you to every member of the staff team who make The Herons such a happy place to be.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. I am so glad you feel confident with us. I will share your lovely review with the staff team.
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Review from Sarah S (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's recent respite stay led to him becoming a permanent resident. He has settled well and formed friendships. I love the fact that I am able to visit at any time. The staff are always warm and welcoming. I follow social media posts which enable me to see the great variety of fun activities on
offer.
Events provide an opportunity to gather with others e.g. the summer fair and the upcoming scarecrow festival. My father is treated with respect and love and I trust those who have chosen to care for him.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. I am very pleased that you feel your father is treated with respect and love, and that you trust us.
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Review from Robert P (Resident) assisted by family/friend published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It seems as though I've been here forever. I think that my room is ideal. I suppose I'm lucky to have a ground floor room with an open outlook. I think the staff are very caring without being overpowering. The meals are of a good quality and sufficient in content to satisfy my appetite. The activities
have been chosen very sensibly to accord with people's ailments and limitations. The staff and other residents are of a friendly nature and this helped me settle very quickly into the environment provided.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. I am so glad you feel happy and settled here, we love having you. I am very pleased that you feel the staff team are warm, welcoming, and most importantly that you trust…read more
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Review from Judith I (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank The Herons enough for the excellent care that they provided for my mum, who lived at the home for nearly three years. The staff and residents become one big family, creating a positive and upbeat atmosphere. The end-of-life care my mum received in particular was more than we ever could
have hoped for; she was shown such love, dignity and affection. We would fully recommend The Herons to anyone who has a loved one in need of care.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you so much for this lovely review. It should be us thanking you, you and your family are special people. You gave The Herons so much of your time and helped to make every occasion special. The…read more
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Review from Paul R (Son of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm sorry it's taken a while to write this review; it's inexcusable because the care my mum received in the final months of her life was fantastic. From the manager through to every single staff member, caring for the residents is their absolute priority. I really can't praise The Herons enough. Most
importantly, it's a happy, caring place, and you feel that from the moment you go in the door. Thank you, thank you, thank you; I would recommend this home to anyone.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for taking the time to provide feedback. I will ensure that your kind words are passed on to the whole team. Your mum was a lovely lady, like mother like son.
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Review from G C (Son of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak too highly of the care my mum got in The Herons. Nothing was too much trouble for them and all the staff were very caring, conscientious and courteous.
Reply from Vicky Humphrey, Home Manager at The Herons
Your mum was a pleasure to care for, she was a kind and gentle lady. Thank you for your kind words.
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Review from A S (Niece of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my aunty passed away I found that all the staff at the Herons Care Home were so caring and considerate. Nothing was too much trouble and they were so helpful. Thank you.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your lovely review. Your aunty was always full of character and will be greatly missed here at The Herons, she touched the hearts of many people over the eight years she was here with…read more
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Review from Paul S (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was given excellent care by all staff. We could not have wished for anything better. The staff were caring and helpful and we were greeted always with a smiley face. The food was excellent.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. Your father was a lovely man and full of character. It was a pleasure and a privilege to care for him in his last few weeks.
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Review from Ruth B (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was only a resident in The Herons Care Home for just over a month during which time all the staff involved with looking after her were kind and attentive. When she passed away the staff were equally kind to us as a family. We will always be grateful for making her last few weeks as comfortable as
possible and for the care and kindness they showed her. Thank you.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. Looking after your mum was a pleasure and a privilege.
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Review from Claudette H (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care of the residents and the activities held to engage the residents mentally and physically. The volunteers have been particularly good with regard to the recent death of the Queen. The rooms are fabulous, meals are of a good standard and my father is always very
smart and clean looking.
Reply from Vicky Humphrey, Home Manager at The Herons
Thank you for your kind words. It is always a boost to morale to know that we are doing a good job.
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Review from Andrea H (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice friendly home, lovely staff. Mum always says the food is very nice.
I feel very reassured she is safe, happy and being looked after. 5 star!
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Review from Jeanette W (Niece of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was a resident at The Herons for over two years. We spent some time looking at care homes before deciding on The Herons and never regretted our decision. The staff were always friendly and attentive, the home was kept clean and the food was of good quality. There was a variety of activities
and all opportunities for special events were celebrated. Our aunt chose not to take part in many of the daily activities but was always given the opportunity and she enjoyed her interaction with many of the staff. We were pleased with the way the home managed the covid situation ensuring adequate supplies of PPE and their attempts to protect the residents as well as possible. It was unfortunate that some residents did contract the virus but we appreciate it was a very difficult time for the staff to manage. Our aunt became ill and it was obvious that she had limited days to live during restricted visiting times. The staff allowed close family to visit for however long they wanted.
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Review from Yvonne A (Daughter-in-law of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at The Herons for 16 months until her death in February 2021. The staff did a wonderful job of helping her to cope with increasing infirmity and encouraging her independence which was really important to her and to us. She enjoyed doing a whole range of activities and
particularly appreciated the weekly church services. Her care always felt like teamwork between ourselves and the staff with her needs and wishes kept front and centre. During the lockdown, the staff went above and beyond to keep residents safe and keep their spirits up. Lockdown birthdays were still made special and a huge effort went into helping family and friends to stay in touch. The end-of-life care they provided was exceptional, she was looked after with dignity, professionalism and most importantly, a great deal of love. We were able to make visits and were also very well supported by that same love and care. We could not have asked for more and think that The Herons is a really exceptional care home.
Reply from Rachael Simpson, Home Manager at The Herons
Many thanks for your kind review and lovely comments which will be shared with the team, it is very much appreciated.
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Review from Lynne F (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad lived at The Herons for 2 years, and he was extremely well cared for the whole time until he passed away last month.
The whole team are a credit to MHA, from the maintenance man to the carers to the management team. I got to know quite a few of the staff and they all gave me a friendly welcome
when I visited before the lockdown. Then during the lockdown, the communication from the team in the office is brilliant, they update the families on all the activities they are putting on for the residents, and send regular emails about any changes that are being put in place to ensure the care is maintained at the same high level.
The team give a real sense of being a family, nothing is too much trouble for their residents. And this has continued over the last few months even when they have been under a lot of pressure. They work very hard to make sure everyone is safe.
I can't thank them enough for the care they gave to my Dad.
Reply from Kate Prince, Home Manager at The Herons
Thank you so much for your lovely review. We have worked so hard this year to try and ensure relatives still feel part of the home despite the restrictions, it is an incredibly difficult time for…read more
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Review from Anne H (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had dementia and came to live at The Herons just before lockdown. We, therefore, could not visit, but the home kept us up to date and we were able to speak to her on the phone at any time. Once visits were allowed, we were looked after wonderfully. By this time Mum was very poorly but was always
kept comfortable and cared for. Nothing was too much trouble. Sadly Mum passed away of old age. She could not have had better care and was always valued. As relatives, we were treated with compassion by all staff. The manager is an excellent manager. I have recommended The Herons to a friend, whose mother has moved in and is really enjoying the company and activities.
Reply from Kate Prince, Home Manager at The Herons
Thank you so much for your kind words. Your Mum was a pleasure to know, despite it only being for a short time. We were so glad that you and your sisters were able to spend some precious time with her…read more
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Review from Paul B (Great Great-Nephew of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We viewed several care homes before selecting The Herons for an elderly relative. She came in for respite care and when the respite care period ended in August last year, she asked if she could stay and has been a resident here for nearly a year. The staff are caring and regularly go the extra mile
to help the residents and to make them both comfortable and happy. Although residents can choose to stay in their rooms, there is a full programme of activities run by the staff and several rooms where residents can socialise. The home is clean and our relative enjoys the food. The home is owned and run by Methodist Homes for the Aged. This is a Methodist charity and it has been apparent that the home is run for the benefit of the residents with no requirement to make a profit. This was demonstrated by the approach they took in the coronavirus outbreak. When other homes were complaining about the cost of PPE, The Herons had sufficient stock.
Reply from Kate Prince, Home Manager at The Herons
Thank you for those lovely words. As we all know, it’s been a challenging time lately but we’ve got a great team and also great support from yourself and all the friends and families of the residents.
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Review from Mark P (Nephew of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle only had a short stay at The Herons whilst awaiting a vacancy at another MHA care home. From day one, the care and attention provided was excellent. Very professional and friendly environment. Nothing was too much trouble. I am sorry to be moving him. Thank you.
Reply from Kate Prince, Home Manager at The Herons
Thank you so much. We really enjoyed having your uncle stay with us, if only on a temporary basis. We wish him and yourselves all the very best for the future.
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Review from Gary R (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed as a family by the care and compassion shown by The Herons, not only to my dad but to my sister and I as his life drew to a close.
The care provided was full of dignity, humanity and deep respect. We cannot praise the management and staff highly enough.
Reply from Kate Prince, Home Manager at The Herons
Thank you for the lovely review. It was truly a pleasure and an honour to care for your father, and also to be of support to yourselves in his final days.
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Review from Dave A (Son-in-law of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, it is easy to see that The Herons is a first-class care home with excellent all-round facilities. However, the facilities alone do not make this the wonderful place that it is. This is down to the super-dedicated staff with their friendly, outstanding and caring manner. From our Dad
entering the home, late last year, to his passing away last month, we found the staff totally supportive of both him and our family. Their care for both Dad and the family was above and beyond and made his passing so much easier.
Reply from Kate Prince, Home Manager at The Herons
Thank you so much for your lovely review. The staff at The Herons care deeply for the residents and it is so nice when this is acknowledged. We are truly sorry for your loss, and although this is…read more
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Review from Chris L (Daughter of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank everyone at The Herons enough for the loving kindness they showed mum. When mum was dying the care they showed was amazing. Mum died with dignity and surrounded by love. Money can't buy that dedication. Thank you all and God bless you. She called The Herons her home.
Reply from Jennifer Martindale, Home Manager at The Herons
Thank you for your lovely review of The Herons. We are very fortunate to have a team of staff that always go out of their way to ensure that our wonderful residents enjoy life to the full and feel…read more
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for The Herons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for The Herons is calculated as follows: ( (189 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 233 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Herons is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Loren

Loren Rosebery

Job Title: Home Manager Joined: 2018

Loren Rosebery is the Home Manager at MHA The Herons and has been part of the MHA family since 2018. After five years as Deputy Manager at Moorland House, Loren took on the role of Home Manager and, in 2024, brought her experience and passion for care to The Herons.


With a career in care spanning over 15 years, Loren began as a domiciliary care assistant before progressing through roles in assisted living, home care management, and staff training. Although she spent time delivering qualifications in Health and Social Care, she soon realised her heart remained in hands-on residential care. She completed her Level 5 Diploma in Health and Social Care Management in 2017 and plans to further her development with a Level 7 qualification.


Loren is passionate about creating a home where residents are supported to live later life well through high-quality, person-centred care delivered with dignity, respect, and warmth. For Loren, managing a home is about more than overseeing care—it’s about nurturing an environment where people feel safe, valued, and truly part of a family.


At The Herons, Loren leads a dedicated team that builds genuine relationships with residents and their loved ones. Together, they foster a homely, welcoming atmosphere where every individual is known for who they are—not just for their care needs, but for what matters most to them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Herons to verify any information. View our terms and conditions. The Herons has an Enhanced Service - more info.