Old Vicarage Care Home

Newcastle Avenue, Worksop S80 1NJ

Old Vicarage Care Home is ideally located on Newcastle Avenue, Worksop and is close to local shops, public transport and other amenities.

The service offers specialist residential care for people needing help with everyday activities such as personal care, and those living with dementia or a mental health condition.

Respite care is also available to give families a break and specialist nursing care is offered as an alternative to a hospital stay.

A varied activities programme is provided for individuals which includes arts and crafts, gardening and day trips.

Group: Four Seasons Health Care

Person in charge: Pauline Clews (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 38

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Old Vicarage Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Old Vicarage Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.52 for Old Vicarage Care Home is calculated as follows: ( (110 Excellents x 5) + (90 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 204 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Old Vicarage Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Old Vicarage Care Home has a Review Score of 9.4 (9.441) from 17 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Old Vicarage Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Old Vicarage Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Staff at the Old Vicarage couldn't do enough to care and help my mother during her time and final hours at the home. They also made my sister and myself very welcome and help with anything we asked.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Marketing at Old Vicarage Care Home responded to this review on 18 May 2018:

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Old Vicarage Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Cannot thank staff enough for how they cared for my grandmother during her stay and her final hours.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Old Vicarage Care Home responded to this review on 18 May 2018:

Thank you for your lovely comments about our team here at Old Vicarage Care Home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care, both physical but also mental, that the home gave to my grandmother was outstanding. The love and genuine feelings they showed both for Grandma and my family was second to none.
Seeing them support Grandma at the end of her life has left me eternally grateful to all the staff at The Old Vicarage Care Home. Thank you!

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Marketing at Old Vicarage Care Home responded to this review on 18 May 2018:

Thank you, Sophie, for your comments about your recent experience at Old Vicarage Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mum was a resident during the final months of her life. She had a number of health issues including cancer. She had been housed with family until May 2017 when she was no longer able to receive the full-time care she needed. The Old Vicarage was all wonderful to her, so much so that she believed she was at home with lots of carers around. Treated with dignity and respect.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Old Vicarage Care Home responded to this review on 02 May 2018:

Thank you, Norma, for your kind comments about your recent experience at Old Vicarage Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

With great reservation, Mum was admitted to the Old Vicarage Care Home in November but the care she got from the management and all the staff was second to none. She enjoyed all aspects of the home including food, entertainment and trips out. She was cared for with dignity which was very important as well as having fun with other residents and staff. That's why I still come to the Old Vicarage Care Home as a volunteer and still enjoy it.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Old Vicarage Care Home responded to this review on 15 Sep 2017:

Thank you, Janet, for your kind comments about your recent experience at Old Vicarage Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

A home from home environment, operated by professional and caring staff.
Excellent housekeeping and spotlessly clean. Choice and quality of food are excellent. General amenities are good and being able to sit out in the garden is very welcome.
My mother in law looks forward to Line Dancing on Monday evenings and church on Sundays and Wednesdays.
I attended a resident meeting and volunteered to purchase a Karaoke Machine and safe darts and to be involved in organising a boat trip. She seems to be having problems losing underwear which goes to laundry.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Friendly, caring staff. Residents are treated with dignity and respect. Very well cared for. Residents have a daily monitoring diary. Weekly activities are available for resident who wish to participate.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found this to be a very clean and caring home my sister has only been here for 6 weeks and has settled in very well. They keep us very well informed as to her progress. They always have time to talk to us and explain everything we need to know.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Extremely homely. Excellent caring staff. Excellent food. Well managed. Very accommodating with requests and discussion about my father. Would recommend this home to others. Feel very confident with them looking after my father.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father is extremely happy at the Old Vicarage Care Home and thinks the staff are very good. My brother and I feel this is a very good service and know dad is safe and well supported. He would like to get our more when family do not visit, possibly in the garden when the weather is appropriate.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff, food and care my father gets is excellent. The only minor issue is my father loves fresh flowers! We bring them every fortnight but sometimes find the old dead flowers are still there, just think that they could be removed when cleaning the room!

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are friendly and very helpful; any concerns are dealt with efficiently. There are a variety of activities which keep the residents engaged, brightening up their days. Meals are cooked on site and enjoyed by residents.

How likely would you be to recommend Old Vicarage Care Home? Likely

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Average Rating:   4.3 out of 5

The staff all know my mother-in-law and do not have to be prompted or reminded. Her hygiene and dress care are always very good and she enjoys her meals and when able the social activities. Plenty of information in reception hall about what is going on and future events and photographs. From the manager right through the staff we have never felt we could not approach to ask any questions. We enjoy going in the lounge on our visits and everyone is always dressed nicely.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

After a bad experience in previous care we moved mum to the Vicarage. From the first viewing we felt confident and happy this was a good place to be. Staff are friendly and competent, food is delicious and the whole feel of the place is that of a relaxed and safe environment.
The care and support for both the resident and their family is great and staff/management are always available to answer any questions or worries we may have.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I was sent into The Old Vicarage Care Home after falling on my garden path and breaking my back in two places. The attention I received during my stay was absolutely first class each and every day nothing seemed too much trouble for all the wonderful staff, they were always obliging whatever you needed, and whatever time you needed it. The meals were well prepared and adequate. I have informed my family if I ever needed to go into a care home again, it's The Vicarage or none!

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad came to be in residential care after my mum sadly passed away, she had recently become dads carer. It has been life changing for both of us but the help and support that the staff have given us has been invaluable in getting us through it all. Dad now has the care and stability he needs for him to be happy and I have peace of mind that he is safe and well. Senior staff have given me the help I needed with filling in forms to access benefits and healthcare professionals in relation to my dads condition, and with reassurance dad is fine. Aside from that nothing is too much trouble and if I have any worried they are addressed straight away by the home manager.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The Old Vicarage has a warm and homely feel, I am well looked after by the caring staff and enjoy socialising with the other residents. Everyone is easy to get on with and have a laugh with. It is fair to say I am being cared for in the best possible way.

How likely would you be to recommend Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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